Trusted Agent profile · Oxford
★★★★★
448 reviews across 2 platforms
Unit 3, 274 Banbury Road, Oxford,, OX2 7DY, OX2 7DY
Part of Knight Frank, see every office.
Knight Frank's office in Oxford, at Unit 3, is rated 2.9 out of 5 across 448 reviews on two platforms, including 163 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Knight Frank Oxford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleHarry Sheppard and the team at Knight Frank could not have been more professional throughout the process of selling my house which I have lived in for 35 years. They have an excellent knowledge of the market and ensure all aspects of the sales process are managed smoothly and efficiently. Can't rate more highly and thank you for all your hard work
1/5
TrustpilotTHE worst company I have ever dealt…
THE worst company I have ever dealt with! On top of this at the Eastbourne branch they lied, didnt respect what was agreed, 0 management... etc, the list is long. And the bottom line is: you don't need an agent like this to rent a property anyway, you will end up a lot worse off. It is quicker, easier and cheaper to deal directly between landlords and tenants. This agency only added issues and costs to what it would have been without them. More details: warnings-against-northwood-agents.co.uk
1/5
TrustpilotCustomer service experience
Customer service experience, 0. I have been applying for a house they did not even give me back the answer yet. Lol.Months passed and I already rented another flat somewhere else luckily.
5/5
GoogleWe just want to thank Harry, Polly and Oliver and all the team at Knight Frank Oxford . All were Consummate Professionals throughout the process of selling our family home .... with a sense of humour. G and NPositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotContacted the stoke on trent branch…
Contacted the stoke on trent branch spoke to Ben long long story short they lied ha sky partner sent all her details and identifications etc just to be told she cannot get the property the person Ben never once responded to our emails this company is straight up liars and scumbags!!!
1/5
TrustpilotAvoid like the plague
These guys are real low rent, Their communications to tennants are borderline passive aggressive and their handling of the end of tenancy left much to be desired. If you are looking to rent a property avoiding this company is a sound move which you will not regret.
5/5
GoogleSamuel and the team in Summertown did a great job in selling our house - professional, responsive and spot on with strategy.
Thank you for taking the time to write us a kind review. We really appreciate it and look forward to working together again in the future.
5/5
GoogleHaving just sold my house in Oxford with William Kirkland at Knight Frank I would highly recommend the agency in general and William in particular. His knowledge of the market combined with honest, reliable and professional advice during the sale meant I could rely on him throughout the process. His support during the rather lengthy exchange process was outstanding and helped to finally secure the sale. Very pleased
Dear Yulia. Thank you so much for taking the time to write such a lovely review. We are very pleased with outcome. Best wishes. William Kirkland
5/5
GoogleDamian at the Knight Frank office made a potentially difficult sale straightforward. He was always pleasant, courteous, attentive and genuine in his dealings with me. He continues to help me in my search for a new home and has a good grasp of what I'm after. It amazes me how he always seems to be available for a chat, when he is clearly doing the same for many other clients!
Dear Mrs Beaufoy, Many thanks for your kind review I will pass this onto Damian.
5/5
GoogleHarry was fantastic, great communication and always available to talk to.PositiveProfessionalism
Dear Jake, I really appreciate you wanting to submit a review. It has been a pleasure dealing with you and the family selling. No doubt you will make the property into an incredible family home., Best of luck with the project and do call if you require any advice down the line. Harry
5/5
GoogleWilliam has led us carefully and diligently (and with good grace and humour) through a few months of ups and downs to the most thrilling result with the sale of our house. He was great to work with, giving sage advice and guidance and was incredibly reassuring throughout. We absolutely recommend him and his team.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much Nigel, I greatly enjoyed acting for you and the family and a very good outcome
1/5
TrustpilotNever rent with these!
Never rent with these!I rented a house with my partner. When we moved in, the garden bin was full with non garden rubbish along with 2x fence panels, broken glass and other 2 bins were also full. I told the agent about this and they promised to remove it. They only removed the fence panels. When we moved out, the company tried to take £100 for the bin being full, the door handle coming off and having 2 lightbulbs instead of 3. I told them about the door handle as I was stuck upstairs and there was no fire exit for I had to break the handle off. The bedroom door handle also broke. They are inconsistent and we only got the deposit back because we said we were going to go to the DPS if they didn’t.One lady was very rude to us and told us we had to give the keys back in before 12 on the 10th November otherwise we would be charged an extra day despite me telling them I could drop them off around 2 because I work from 9-6 and only get my break at 2 and my partner works 7-8.Now 2 months after moving out, they are still being a nightmare. They are disputing the council tax despite the fact I have proof of the date I moved out. I’ve gone to the ombudsman. Never go with this company! However if you absolutely have to then photograph and document EVERYTHING! Because they will try to go back on their word.
1/5
TrustpilotZERO STARS!!!
ZERO STARS!!!! Being told you can't view/ rent a property because you don't work FT, despite the fact you have over £50k in the bank, can prove your salary with payslips and bank statements and offer to pay 6mnths rent upfront!I'm fortunate enough to be able to not work all the time and as a high earner l'm being penalised/ discriminated against!Absolute pathetic, as was the repeating of" can't arrange a viewing" over and over again from the staff member!Ask you're bloody Landlord if they'd like 6 mnths rent upfront ( accompanied by the evidence of income/ financial stability to back it up)Discrimination as it's core!
1/5
TrustpilotNot trustworthy
Gor tricked into a contract extension by these crooks. Stay away.
1/5
TrustpilotIf I could give minus 5 stars I would
If I could give minus 5 stars I would, I’ve never met such a cowboy estate agents in my life. I arranged for change payment date and got locked out of my email as people do forget passwords when you get a new phone… the company then failed to alert me there was an outstanding balance and instead issued me with an eviction notice right before Christmas. P1ss poor communication and blatantly ignoring several basic maintenance requests for example having a safe boiler and walls that don’t leak! Oh and by the way you won’t even get a name of your landlord nevermind a face to go with it.
5/5
GoogleWilliam and the Knight Frank team provided a top quality service and got us the sale we were looking for smoothly and quickly. Would highly recommend working with William who was always professional, wise and personable.
Dear Charlotte, thank you very much for your kind words, we very much enjoyed working with you both. Yours, William
5/5
GoogleExcellent support from Oliver Saxton at KF Oxford in the sale of our home - good insightful explanation of the market and sale strategy - and always ahead of the game in planning the next step.
Thank you very much for your kind review. It was a pleasure acting on your behalf and we wish you all the best in your new home.
1/5
TrustpilotSutton - this office needs to be shut down
This office needs to be shut down. I entrusted them with some properties and as soon as the contract is signed then all they do is take comission and have no idea how to manage anything. They are a complete waste of time. They put in very bad tenants who ruined the place and just said "claim on your own insurance" upon check out when the whole flat was trashed beyond belief. All they do is send emails spilling bad news and taking no responsibility for lack of their own capabilities. When the check out comes around they rip you off by not returning the security depost. APPALLING - HOPELESS - INCOMPETENT
1/5
TrustpilotThe worse experience ever had in my…
The worse experience ever had in my life with northwood Watford estate agent when I went for the flat viewing .Very rude ,vulgar,she hardly speak English ,never reply to email after viewing ,not professional..etc.I will never contact them again even they will offer me free house .
5/5
GoogleIt has been a pleasure dealing with Knight Frank in our recent house purchase. William Kirkland was highly professional, knowledgable and helpful, he responded to all of our many queries quickly and wend above and beyond to help get the transaction closed. All in all a great experience.
5/5
GoogleWe cannot rate Knight Frank Oxford highly enough having just sold our property with them and in particular Harry Sheppard. Harry has been professional, courteous and constantly kept us informed even throughout a birth of a baby and holidays. Thank you for going that extra mile.
5/5
TrustpilotExcellent customer services
My experience from beginning to completing the renting of my property has been excellent.Communication was great and everything was explained to me & my husband in detail. After care service has been excellent always listening & giving us an option, which has left us & tenants feeling happy. Will definitely recommend this estate agents at all times who also achieve in getting a good rental for what your property is worth!
4/5
TrustpilotFalkirk Branch: Phenomenal
FALKIRK BRANCH - phenomenal customer service. Consistently kind. Always happy to support. Quickly handle issues & get the job done. Feel valued as a tenant. The most extensive inventory I've seen by any letting agents, and happy for you to edit & add until satisfied to sign. Whole team consistently worked on my behalf everyday when Scottish Power left me without power for 7 days. The Falkirk Team were persistent, their communication regular and their proactive positive attitudes made a massive difference. Complaints with carpets were handled with respect and made a priority - multiple tradesmen booked for a quote. New carpets ordered and fitted quickly (new lease of life in the flat).
5/5
GoogleHarry Sheppard did a fantastic job in selling our house, he went well beyond the call of duty at weekends and evenings and formed a rapport with the buyers which was really helpful in bringing the protracted negotiations to a conclusion. He was good handling his clients too and keeping us (reasonably) calm, helped by our having complete confidence in him.
Thank you for taking the time to submit a review. It has been a pleasure acting for you both and wish you all the best with your move.
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Tell us what you need and we'll put you in touch. Knight Frank Oxford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
