Knight Frank Oxford Sales reviews

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, I was looking for a property immediately ( within 2-3 weeks). Website/viewing listings was easy. I was grateful the whole ' bidding war' other estate agents like to use, this company didn't do that- I put an offer in and got accepted straight away. Although I didn't go ahead with them I most certainly would use them again.My point of contact Alex was great to deal with ( I'm a problematic customer who askes a million questions) my wants and needs were understood and relevant properties were shown to me.

Camillia · 14 November 2021

★★★★★ 1/5

Google

Truly dreadful. Failed to communicate key information between buyer and vendor. Didn't communicate absence over crucial dates in the process. Caused a significant delay, and could have cost the deal.

G · 24 September 2025

★★★★★ 5/5

Google

We have recently sold our house in West Oxfordshire with Knight Frank. Harry Sheppard was thoroughly professional at every stage of this process. He was always very accessible and very happy to go the extra mile when required. His calm advice proved invaluable at key stages. Harry proved that he has an excellent knowledge of the local and national market and we would thoroughly recommend both Knight Frank and, particularly Harry to manage your property sale. Thank you Harry!

John · 25 October 2021

★★★★★ 5/5

Google

We have been working with Harry Sheppard and the team for a number of years and have found them all to be incredibly knowledgeable, professional and friendly and would highly recommend when looking to buy in the Oxford area

Emma · 25 October 2022

★★★★★ 5/5

Google

I am most grateful to Harry Sheppard and his team. He helped us to achieve a strong sale price (over asking, as expected), and he was a pleasure to work with. I am very happy to recommend his services.

Jamie · 25 October 2022

★★★★★ 5/5

Google

Samuel Lamb and the team at Knight Frank Oxford's handling of our sale was excellent and they were great to deal with - calm, sensible, very responsive and straightforward. Sam is highly recommended, along with William Kirkland and Kim McKillop who handled our purchase.PositiveResponsiveness, Quality, Professionalism

Paddy · 25 October 2021

★★★★★ 5/5

Trustpilot

Good service

Arjan has been very helpful. Recommend.

BUSINESS · 10 November 2025

★★★★★ 5/5

Google

A big thank you to Harry Sheppard for the big commitment he made to selling our house. From a carefully thought out sales strategy, excellent sale details that made the most of the property and an energetic approach to all aspects of the sale, Harry handled the task with skill and sensitivity.

Elizabeth · 26 October 2019

★★★★★ 5/5

Google

We could not have had a better experience from start to finish through Knight Frank Oxford. Harry and his team were professional, knowledgeable, friendly and very easy to work with. The whole process was totally seamless. We have no hesitation in highly recommending them.

Abbe · 25 October 2021

★★★★★ 5/5

Google

Ellie was very approachable and efficient!

Marc · 10 October 2024

★★★★★ 5/5

Google

We were so grateful that we chose Knight Frank to help sell our house during the difficult times of brexit and the pandemic. Samuel Lamb from the Summertown branch went out of his way to provide excellent support for us non-UK residents in marketing the house and keeping it maintained throughout the selling period. Sam was not only professional and respectful of our concerns, but always had a very positive and constructive approach. We consider ourselves very fortunate to have partnered with Knight Frank and would whole-heartedly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Celia · 25 October 2020

★★★★★ 5/5

Google

A big thank you to William Kirkland for his professionalism in handling our sale in the tricky time of Covid 19. William managed the delicate process with great support, and looked after us so well, to ensure a smooth transaction and a positive outcome. He was always there when needed him well after business hours and throughout weekends. We were delighted with Knight Frank generally, would highly recommend William in particular, and we hope to be able to buy through them in future!PositiveResponsiveness, Professionalism

Peter · 25 October 2020

★★★★★ 4/5

Google

Knight Frank are very professional and William went out of his way to be helpful and kind. The sale price of my house was lower than expected, which was a disappointment, and the process took much longer than predicted but the service from KF was always thorough, prompt, responsive, professional and really very good.

Renny · 26 October 2017

★★★★★ 1/5

Trustpilot

Does anyone work at this company

Does anyone work at this company? I have emailed and called them many times to book a viewing on a rental property. If they can’t handle clients, how can they manage properties?

Robert · 30 April 2026

★★★★★ 1/5

Trustpilot

They kept my deposit for 3 months

I moved out on the 22nd of April and they kept my deposit until the 23nd of July.There were no disputes or anything. They didn't claim we owed them money or that we left the place in a state that would warrant us losing our deposit. Just every time we asked when we will get our deposit back they said "It will take a month to process". They did this every month. It took going there to shout at them for them to finally release the deposit

Keeyan · 23 July 2020

★★★★★ 5/5

Google

Having recently moved into our forever home, in super quick time, we couldn't have done it without the support of the Oxford Knight Frank team, in particular Harry who, whilst on holiday, kindly took the time to secure and finalise our purchase. HUGE thanks from two very happy home owners.

Camilla · 26 October 2019

★★★★★ 5/5

Google

My husband and I recently sold our home in Iffley Village, Oxford with Samuel Lamb of Knight Frank in Summertown. Mr. Lamb is a superb estate agent -- who was well-prepared from our very first meeting to list our home efficiently and effectively. He knows the market extremely well and gave sound counsel at every juncture. His words of wisdom were vindicated as the transaction progressed....we could not be more grateful. An added bonus is Sam's personal style: he is an exemplary professional, yet warm, honest and charming. From beginning to end, I have considered myself most fortunate to have met him.

McMillanLeftow · 26 October 2019

★★★★★ 5/5

Trustpilot

house renovation

A thorough job from start to finish by Robbie on the renovation of my property. Quick response on questions and continual photo updates on the project. The chosen contractor was very neat and tidy throughout.

Malcolm · 9 March 2026

★★★★★ 5/5

Google

I cannot speak highly enough of Harry and his team. Harry especially worked incredibly hard to get our deal concluded on what was a very complicated sale. Many times it looked like it might fall through but Harry managed to communicate with both myself and the vendor regularly to try and reach a mutual understanding. This resulted in us acquiring our first home together which I will always be grateful for!

Paul · 25 October 2021

★★★★★ 1/5

Trustpilot

This is a woeful estate agents!

This is a woeful estate agents. Where do I start just never rent a house from them! Poor attitude to tenants. Slow working to provide information. Come into your house without providing any information when they are coming. This includes unlocking the door where my wife was in a towel. House fixing is slow had a bathroom floor what dropped and it took 8 months of leaking to fix. When trying to get hold of them it’s impossible or it the I call you back but never do. I see they aren’t getting as many houses to let most likely due to there poor attitude across the board. Now waiting for my deposit back but nobody is calling back. Would add more but I be here all day typing about this shocking place. Stay wellClear

Scott · 21 October 2024

★★★★★ 1/5

Trustpilot

Rude

Rude, incompetent & incredibly unprofessional. Attempting to increase the rent by nearly 20% then when an agreement is reached, attempt to revoke and change the terms (estoppel). All staff members will speak to you like you’re dirt, with no regard for the stress that comes with potentially having to move out of your home. Avoid at all costs. God help this unscrupulous company when the Rent Reform Bill passes into law. I can’t see it ending well for them.

Olivia · 24 October 2024

★★★★★ 1/5

Trustpilot

Awful, avoid at all costs

Unwilling to actually maintain their properties then when you try to leave, lie to future landlords about how you've treated the property

Daniel · 4 June 2026

★★★★★ 5/5

Google

We were very impressed by the professional and friendly support offered by Sam Lamb and the team at Knight Frank Oxford. They helped us to find a buyer for our home swiftly and with the minimum fuss.

Brad · 25 October 2021

★★★★★ 1/5

Trustpilot

Keep away or get burned.

Having have this company control my property renting for a long time I was made aware they were increasing the rent and not passing any on to me. When I took back the property it was not in the state that they took control of. Cupboards had been removed carpets taken up and so many other concerns not to mention health and safety by having the gas fire flue taken away and bricked up. I could go on but beware and warned they don't have your interests at all. No compensation and arrogant staff and management. Stay clear or get burned like I did.

David · 16 September 2024