Trusted Agent profile · Oxford
★★★★★
447 reviews across 2 platforms
Unit 3, 274 Banbury Road, Oxford,, OX2 7DY, OX2 7DY
Part of Knight Frank, see every office.
Knight Frank's office in Oxford, at Unit 3, is rated 2.9 out of 5 across 447 reviews on two platforms, including 163 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Knight Frank Oxford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleOliver Saxton did a great job selling my parents house on Iffley Road, after probate. I really appreciated his honest take on the market, and excellent management of the bidding process to make sure everything went smoothly.
Dear Jim, thank you for your kind words, and thank you for entrusting me with the sale of Iffley Road. I'm so glad everything went smoothly. Best wishes, Olly and the Knight Frank Oxford team
5/5
GoogleEllie and the team in Summertown sold our home in January 2024 and from start to finish they were fantastic. Highly recommended.
Thank you Max for your kind review, we look forward to working with you again in the future. Best wishes … More
5/5
GoogleOlly Saxton worked hard to help us secure the purchase of our new home. We appreciate the effort he went into for it all to work out as well as it did.
Thank you for your review, Fredel. Wishing you a Merry Christmas in your new home. Best Wishes Olly and the Knight Frank team.
5/5
GoogleWilliam and his team have been incredibly helpful in helping us find a new home in Oxford. Deep market knowledge, very professional and efficient.
Thank you very much Rupert it was great working with you. Best wishes, William and the rest of the team
5/5
GoogleEllie was a pleasure to work with. She worked hard, even dealing with issues late into the evening and on weekends.
Thank you for your kind review. It was a pleasure working with you, and we are delighted for you. I wish you all the best in your next chapter. … More
5/5
GoogleWe had a very good experience selling a property using Knight Frank in Oxford. The whole team were excellent and particularly Oliver Saxton who was our main contact. Professional, knowledgeable and great to deal with throughout. Would strongly recommend.
Dear Paul, it was a pleasure to be involved and thank you for your kind words. Best Wishes Olly and the rest of the Oxford team
5/5
GoogleWe have recently sold our Oxfordshire house through the Knight Frank Oxford office. Throughout the process William and his team provided a first class service and support. The market knowledge and proactive approach demonstrated by the Knight Frank team undoubtedly led to a reasonably quick sale in a challenging market. We would have no hesitation in strongly recommending Knight Frank to any prospective seller.
Thank you very much indeed. We are very pleased to have achieved a successful sale for you.
1/5
TrustpilotI gave a set of keys to this estate…
I gave a set of keys to this estate agent a while ago to market the property, through no fault of their own this was blocked over and over again. When I went to collect the key they could not locate then, then said I had already collected them (but could not provide evidence I had signed them out, eventually saying they had no evidence of ever receiving them)!
1/5
GoogleExtremely disappointing service. Our family house, in a prime north Oxford location, went on the market in spring 2021, during the stamp duty holiday and just as lockdowns were easing - an excellent time for selling. By November 2021 it was still on the market despite two reductions in price. The new agent we chose had a string of offers within two weeks of launching in December! One of the offers was from a prospective buyer who had viewed previously with KF but had not been shown the whole house and cited a lack of enthusiasm by the agent and no follow-up. KF’s viewings were functional and unenthusiastic and unprofessional, lights were left on, doors not double-locked on exit and one time the Keysafe was left open! We will certainly not be recommending Knight Frank.
1/5
TrustpilotAVOID - the flat is NOT worth it.
AVOID at all costs.On 23 August I made an offer for a 1 bedroom flat. I went to view it and was told by Mark Jarret that the property was was immediately available. I sent over my holding deposit, completed referencing and heard radio silence for 16 days straight. Each time I called no colleague could give me an update as Mark was “on annual leave” and his cover had covid. We’ve been living with Covid for almost 3 years now and I know that they have enough staff to do appropriate handovers.The tenancy agreement I received was full of illegal clauses and completely unreasonable terms, so unfortunately I couldn’t continue. Have been emailing for my holding deposit to be returned but silence. Complaining to the Property Ombudsman next. These people are crooks and enjoy wasting time.
1/5
TrustpilotAwful service
Awful service, allowing viewings to be booked on a property that was already in the midst of being rented out. Our viewing was booked, cancelled, booked again, and then cancelled due to the property being rented, a process which had obviously been underway for some time. They had no respect for us as a potential client and completely disregarded the time we had taken out of our schedules to view the property under the impression that no offer had been made yet.
5/5
GoogleOlly and his team have been phenomenal from start to finish. The marketing was superb, communication excellent, and Olly achieved a sale price above asking for our property. We could not be happier and will enthusiastically recommend Knight Frank Oxford to anyone who asks.
Thank you for your kind words, it was a pleasure working with you. Best wishes, Olly.
1/5
TrustpilotPut the rent up twice in just over a…
Put the rent up twice in just over a year, the last one by 15% in a property that needs a lot of work.
5/5
GoogleWilliam Kirkland was extremely helpful and made our house purchase as pain-free and as straight forward as possible! As there were a number of unavoidable complications in the purchase William's experience and knowledge of the property market, and ability to think outside of the box, was utterly invaluable. I will certainly be returning to Knight Frank for any future sales or purchases.
Dear Selena, Many thanks for your kind comments.
1/5
TrustpilotIf I could give a zero I would
If I could give a zero I would. These people are holding my money. Money which they say they haven’t received despite my bank proving otherwise. My experience is that they are simply incompetent. The property we were taken to had a missing window, no knobs on the washing machine, dangerous sockets hanging off the wall and a carpet that looked like someone had taken a car engine apart on it. Unprofessional and certainly incompetent when it comes to refunding holding fees. They say they haven’t received it. My bank has proven otherwise. Goodness knows how they handle peoples rent. Reported to the Lettings Ombudsman and the FCA for fraudulently retaining our money. If you don’t want a headache day in and day out when you let a property, avoid these people as my experience is they are not fit to perform the task of a letting agent.
5/5
GoogleKnight Frank in Summertown have been superb!!! Olly is exceptional and the communication from start to finish has been brilliant! Thank you for helping us, and we really do appreciate it.
Thank you for your review. It was great to work with you, and wish you all the best in your new home. Best wishes, Olly and the rest of the team in Oxford
1/5
TrustpilotAvoid at all costs
Avoid at all costs! An awful experience in St Albans: 6 days to prep a single contract, missed the timelines I requested 10 days in advance and didn't communicate that, didn't arrange an appointment for me to collect keys to enter the flat - only for the clerk. In the end cancelled my deposit on the ground of their own incapabilities.
5/5
TrustpilotCar repaired like brand new!!
Customer service was exemplary the BEST I have experienced with car garages. They were communicating on a daily basis so I was fully aware of the works and expected time of repair. I recommend them and will be using them again!! The repair made my car look like brand new!! Thank you for an excellent service 😻
1/5
TrustpilotAbsolutely disgusting! Never use them! Awful Eastbourne branch!!
Absolutely disgusting and unprofessional, snobby and rude! Manipulative, liars and never felt so angry or upset from anyone, especially when you trust them with the home you rent. Conned and just wanted to take money and left me and my family in mouldy damp home.
5/5
TrustpilotGreat customer service
Great customer service, I was looking for a property immediately ( within 2-3 weeks). Website/viewing listings was easy. I was grateful the whole ' bidding war' other estate agents like to use, this company didn't do that- I put an offer in and got accepted straight away. Although I didn't go ahead with them I most certainly would use them again.My point of contact Alex was great to deal with ( I'm a problematic customer who askes a million questions) my wants and needs were understood and relevant properties were shown to me.
1/5
GoogleTruly dreadful. Failed to communicate key information between buyer and vendor. Didn't communicate absence over crucial dates in the process. Caused a significant delay, and could have cost the deal.
I'm so sorry to read this - please could you email me some more details so that I can investigate further? My email address is suzanne.vickery@knightfrank.com. We strive to provide an excellent customer experience and so all complaints are taken very seriously. Kind regards Suzanne Customer Experience Project Manager
5/5
GoogleWe have recently sold our house in West Oxfordshire with Knight Frank. Harry Sheppard was thoroughly professional at every stage of this process. He was always very accessible and very happy to go the extra mile when required. His calm advice proved invaluable at key stages. Harry proved that he has an excellent knowledge of the local and national market and we would thoroughly recommend both Knight Frank and, particularly Harry to manage your property sale. Thank you Harry!
5/5
GoogleWe have been working with Harry Sheppard and the team for a number of years and have found them all to be incredibly knowledgeable, professional and friendly and would highly recommend when looking to buy in the Oxford area
Thank you for your review. We thoroughly enjoy working with you and are impressed by your team's professional, creative, and friendly nature at Capture. Best, Harry
5/5
GoogleI am most grateful to Harry Sheppard and his team. He helped us to achieve a strong sale price (over asking, as expected), and he was a pleasure to work with. I am very happy to recommend his services.
Thank you for your kind words. The quality of finish throughout the house was well received by local, national and international buyers. Your solicitor was primed for a swift conveyance which was equally helpful. Best wishes, Harry.
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Tell us what you need and we'll put you in touch. Knight Frank Oxford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
