Trusted Agent profile · Oxford
★★★★★
447 reviews across 2 platforms
Unit 3, 274 Banbury Road, Oxford,, OX2 7DY, OX2 7DY
Part of Knight Frank, see every office.
Knight Frank's office in Oxford, at Unit 3, is rated 2.9 out of 5 across 447 reviews on two platforms, including 163 Google reviews rated 4.8.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience purchasing property where Knight Frank Summertown were agents. Olly in particular was very professional and responsive. He was genuine and did everything he could to get the transaction completed. Would highly recommend him!
Hello Chris, thank you for the kind review. Good luck with the move into your new family home; I look forward to seeing it when it is all done. Best Wishes, Olly and the team.
1/5
Trustpilot0 stars if I could.
0 stars if I could. Extremely disappointing service and very poor communication. I would strongly advise anyone renting through this agency to be extremely careful and to thoroughly check the inventory and condition report from day one. Make sure every single damaged, broken or worn item is clearly recorded before accepting the property. Anything that is already damaged should be documented properly, otherwise there is a risk of pre-existing issues becoming the tenant’s responsibility later. The way concerns are handled is extremely frustrating and disappointing. Tenants should take their own photographs, keep records of everything and carefully check the inventory before and after the tenancy. 0 stars if that were an option. I would not recommend this estate agent.
5/5
GoogleHarry from the Oxford office has been amazing, would highly recommend. Sold our house through him last month. Dedicated support, great comms, real commitment to finding a buyer and helping us sell, honest feedback and practical advice.
Thank you so much for your kind words, Sonya. We were delighted to help you and your family move on, and achieve your goals, particularly after a sale had proved elusive through another agent. It was important to us to provide honest advice, regular communication, and dedicated support throughout the journey. Thank you for placing your trust in us, and we wish you all the very best for the future. Best wishes Harry and the Knight Frank Oxford team
1/5
TrustpilotHaving rented for years
Having rented for years, this is the first time I've received such terrible service from a letting agency. Even simple emails took forever to get a response, and when they did reply, the communication was incredibly unprofessional. My students write emails that are more structured and coherent than theirs. Then there's the £200 landlord renewal fee, which felt completely unjustified. To make matters worse, I moved into a property that already showed plenty of wear and tear. After just eight months, they tried to charge me for those same issues, claiming I had accepted responsibility for them. Seriously? Why would I replace an old toilet, sink, or bathtub that was already worn out before I moved in? The main bathroom was another nightmare. It was out of service three separate times because they repeatedly chose the cheapest possible temporary fix instead of properly repairing the problem. I've rented for many years and have never experienced so much unnecessary stress until dealing with this letting agency. Unprofessional, unhelpful, and seemingly unwilling to take responsibility. I wouldn't recommend them to anyone.
5/5
GoogleWilliam Kirkland and the whole team were clear, patient and reliable when we sold our house in Iffley. We rate them highly with a special mention to Annie who conducted the viewings. Thank you.
Dear Helen, Thank you so much for your kind words. We very much enjoyed working with you both on the sale, and a good result was achieved in the end. Very best wishes William and the Knight Frank Oxford team
5/5
GoogleI bought my first property with Knight Frank in 2016 and then sold it through them in 2024 when I had moved from Oxford. They have been with me on this journey, right from the beginning. I had the efficient and wonderful support of William Kirkland and the lovely knight frank Oxford team ensuring that viewings took place, the sale progressed , despite a bad market and that I received appropriate advice at all stages as a first time seller. They were always co operative and communicative, and handled the sale smoothly while I was away from Oxford. I recommend them wholeheartedly.
Thank you for your kind words. We have very much enjoyed our relationship with you over this time and wish you well in your new venture. Best wishes, William and the rest of the team
5/5
GoogleFantastic experience with Olly in the Oxford, who was the agent for both our sale and purchase. From the first time we met him we were extremely impressed with his exceptional knowledge of the market, understanding of our needs, and advice which was spot on at every juncture. It was an extremely smooth process and we wouldn't hesitate to use Olly and the team again (not that we want to move again for a long time!)
Thank you, Louise, for your kind review, it was a pleasure to be involved, and we wish you all the best in your new home. Best wishes, Olly and the team
5/5
GoogleOlly Saxton advised me throughout the sale of my specialist thatched property. He was realistic in terms of expectations, easy to contact and went above and beyond to provide me with advice. The rest of the team were also a pleasure to deal with and it was lovely to have Annie, who lives in my village, showing people around.
Thank you for your kind words; it was a pleasure to be involved. We look forward to working with you further, to help find your next home. Best Wishes, Olly and the Knight Frank Oxford team.
1/5
TrustpilotDon't expect anything good
The staff is rude, unhelpful, lack general knowledge on issues around the house. They are unbothered to deal with issues on a timely manner, yet they call you if they can't find your rent, accusing you of not paying, but only their accounant can't do their job. New rules out now, not a single word on the changes. They are behind on every issue. They can't keep record of mandatory maintenance, yet they ignore you when you ask them to arrange it. Then send somebody to half the job. Annoying. Their house inspection feels like prying into others' business, taking photos of personal belongings,claiming it's part of the inspection. What? Checking what's new in the house? Distessing and insulting how they feel ok with this. They don't respect their tenants ' privacy. Avoid if you can.
1/5
TrustpilotThey are just dreadful
They are just dreadful. I’ve had a electric charger fitted on the property for over 12 months and I’m now being conned into having a new connector fitted. I’ve forwarded the original safety certificate which confirms the right connector is fitted but don’t stop ringing me. Today’s phone call resulted in me having to put the phone down because of the lady at the Sale office would not let me speak they just rant and rant and rant. I’m absolutely not paying this awful terrible letting agent and another £199 to change you connected it’s already been fitted. This isn’t my first complaint of Northwoods. They never reply to you if you’ve got a problem it’s taken me over six months to get the roof tiles replaced and now we’ve got damp in the bathroom. It took me over six months to get a response from them, but if they’ve got a problem with you, they’re all over you. Definitely definitely would never rent a property from these people again. They’re just about the worst agents I can ever imagine. Don’t waste your time rent somewhere else.
5/5
GoogleAfter registering with all the agents in Oxford and the surrounding area to purchase a property, we were most impressed with Knight Frank in Summertown, as they were very professional, courteous and responsive to our needs. A big thank you to Harry, William and the whole team for their excellent service throughout in finding our new home which in the end, was a very smooth and efficient process that only took 6 weeks from start to finish, so we have been absolutely delighted and would not hesitate to work with them again or recommend them. Thank you very much!
Thank you so much for your kind words. We were thrilled to help you in your property search, find the right house, and for it to have gone so smoothly. Best wishes for the future. William and the team
1/5
TrustpilotUNPROFESSIONAL AND CARELESS
Avoid this letting agency - WREXHAM branch. For over 5 years they've been extremely unprofessional, unresponsive , zero property maintenance...we had enough, property owner had enough and decided to end his contract with them. Now, they switched our energy supplier using our details, without consent ,never informed us, and created contracts incorrectly (even in the landlord’s name). As a result, our original deal with our energy supplier has been disrupted and we may end up paying more, all due to their actions. Unprofessional and careless.
5/5
GoogleI would highly recommend William and the team at Knight Frank. They went above and beyond to help us sell my mother's house. It was a difficult time for us all and their help and support made it an easier process than it otherwise would have been. Thank you!
Dear Sarah, thank you very much for your kind words. I greatly enjoyed helping you and the family and very pleased we had a successful outcome.
5/5
GoogleWilliam Kirkland is the best estate agent we have dealt with . He is well prepared, patient, knowledgeable and friendly. He managed our recent house sale with expertise and achieved a good outcome. He is well supported by the rest of his small team- special shout out for Oliver Saxton and Jessica Nott.
Thank you very much, we very much enjoyed acting for you both and were very pleased with the outcome. Best wishes, William and the rest of the team
5/5
GoogleWe sold our house in Oxford with Knight Frank, and the service was excellent. The agent Oliver Saxton and the whole team in the Oxford office were quick to respond and kept in touch with us throughout the whole process. They also kept a close eye on the chain and gave us regular briefings on the developing housing market. Great job, well done. Thank you
Thank you Mike, it was a pleasure to work with you and be involved in the sale of your home. Wishing you all the best. Best wishes Knight Frank Oxford
1/5
TrustpilotI would give 0 stars if I could!
I would give 0 stars if I could!Arranged for a virtual viewing in Liverpool and no one called both times. It was first rearranged after waiting an hour for them to call - we called the office and was told that someone would call us in a few minutes but no one did. Waited all day for the second time after rearranging for no one to call for us to virtually view. Me and my partner are from hull and so going back and forth to Liverpool is a lot between our work commitments. We even called to check at the time of the second viewing to ensure we wouldn’t be missed!No communication, false promises and definitely terrible customer service. We felt extremely undervalued and forgotten about. DO NOT RECOMMEND
5/5
GoogleEllie and Giselle were excellent. Ellie helped us to find the ideal home for our family and Giselle worked hard to ensure that we were able to exchange and complete swiftly. Both were extremely professional but also upbeat throughout the process. I would highly recommend both.
Thank you for your kind comments. We hope you’re extremely happy in your new home. All the best Ellie & the Knight Frank Oxford team
5/5
GoogleThe whole experience from start to finish of selling our family home in Oxfordshire was done with such care and consideration along with a great professional service from all the team. Thank you Harry Ollie Gemma and the rest of the viewings team.
Thank you for your kind words. It has been a pleasure working with you.
5/5
GoogleA really first class service from Ellie Fieldwick who managed to sell my property in Oxfordshire in challenging market conditions. Great communication and effective management of all the moving parts in the chain to get the sale over the line. Thank you Ellie!
Thank you very much for your kind words. It was a pleasure working with you. Best wishes for the future, Ellie
5/5
GoogleWilliam was excellent from beginning to end. Our house had three good offers on it and we accepted an offer within three weeks of it going on the market. William was very responsive, gave good wise advice and kept on top of the process so we had a smooth time through to exchange of contracts. Could not recommend him more highly.
Thank you very much, Catherine. I very much enjoyed acting for you both in the sale and was pleased with the outcome. … More
5/5
GoogleI cannot rate Ellie Fieldwick highly enough - her attention to detail, professionalism, enthusiasm & passion shone throughout the sales process. She genuinely cares & we would not hesitate to recommend her or work with her again in the future. Thanks Ellie & Knight Frank!
Thank you for trusting us with the sale of your beautiful home. It’s been a pleasure to work with you, and we really appreciate your kind comments. All the best, Ellie & the Knight Frank Oxford team
1/5
TrustpilotPut in an application to rent a…
Put in an application to rent a property and they didn't get back to me. For 3 day kept calling to see if there was an update from the landlord, to be told that I should 'probably keep on looking' as they hadn't heard back. Did they even ring the landlord? Doubtful.
1/5
TrustpilotWould rate 0 stars if AI allowed
Worst Estate Agents in Doncaster. Promise a lot deliver zero. Unprofessional. Whether Landlord or Tenant stay well away is our advice. Most unpleasant Rude Staff ever had the unfortunate Experience of. Only have to see Trust Pilot reviews are as about as low as you get, which is telling in itself. Go to this ''outfit'' at your peril, you have been warned.
1/5
TrustpilotPossibly the worst letting agency
Possibly the worst letting agency I’ve ever dealt with, and that’s saying something after seven years of private renting. Avoid them, particularly the West Derby branch. From the very start of my tenancy through to months after it ended, it was one issue after another. Communication was consistently poor, and when replies did come through, they were often unprofessional and poorly written. When I did manage to contact them by phone, the attitude was consistently rude and unprofessional. Maintenance issues I reported were left unresolved for weeks. On more than one occasion, people turned up at my flat for inspections that were never scheduled or communicated to me. Even after I had moved out, a contractor contacted me a month later to fix an issue I had reported a week before leaving (which says a lot about how badly things were managed). My deposit was and still is unfairly withheld, and overall the experience was extremely frustrating and stressful. The only positive moment was being let back into the flat when I locked myself out once, and that felt like it was down to one helpful individual rather than the company as a whole.
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