John D Wood & Co. Oxford Sales reviews

★★★★★ 1/5

Trustpilot

DO NOT TRUST THESE PEOPLE!

This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!

Tom · 5 October 2024

★★★★★ 5/5

Google

We rented our house through John D Wood &Co Oxford who handled the process with exceptional professionalism: they were fast, responsive and made sure everything goes smooth. Carol Errington and her team have showed that they value us as tenants, and have the same consideration for our temporary home as we do. They are also the ones managing the property and that has really changed our experience as tenants, as they made sure we don't have to worry about anything. In the scenario when repairs were needed, they were extremely prompt and accommodating! If we have to move again, we will definitely try to do it through them!

Maria · 13 November 2017

★★★★★ 5/5

Google

I would like to praise Sarah Haywood-Broomfield for her extremely helpful advice. I know most agents know this stuff. Rare they are so focused. Sarah said in ten minutes all I needed to know. I made myself slightly unpopular telling a rival this. I now will get on and do the work and would love to invite Sarah back to do the new evaluation. The work is 100 % what she said including new boiler. Builder is booked and windows bought and paid for. I suppose when someone has moved house 31 times she would know a bit ( yikes that's frightening as I have only moved 2 times in 60 years and soon to be my third ).

Nigel · 13 November 2016

★★★★★ 1/5

Trustpilot

I rented a property which was managed…

I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.

Kofi · 6 January 2022

★★★★★ 5/5

Trustpilot

Beckenham branch sales dept.

The team at the Beckenham branch (sales) are knowledgeable, friendly and responsive. They have been proactive throughout the process and are real experts in the Beckenham property market.

J · 8 April 2026

★★★★★ 5/5

Google

Moving halfway around the world on a short time frame was difficult and stressful, but it was made possible by the outstanding service received from Celia and Sarah at JDW Oxford. Celia started early to facilitate our viewing at the only time we had available, then helped us through the application process and especially helped us understand the mysteries of things like "council tax" and "BT". Sarah was kind and patient even when the international banking system wasn't, and when my work schedule slowed my responses to important emails. Hopefully it's a while before we move again but when we do I will start with John D Wood at Oxford because I could not have asked for better service and better outcomes. Thank you.

Per · 14 November 2015

★★★★★ 5/5

Google

Excellent service provided by Jackie Smith at John D Wood. We were looking for a studio flat for my daughter when she first moved in Oxford and Jackie showed us different properties and without Jackie's advice it would have been difficult for us to find a property that would suit our needs. Jackie was very understanding and highly professional and we are very grateful for everything Jackie has done for us to help my daughter find and settle in the new flat.

Ирина · 14 November 2015

★★★★★ 5/5

Google

My wife and I feel ourselves very fortunate to have been advised by Jackie Smith recently. We first met Jackie a decade ago, when she helped us to let out our cottage in Henley-on-Thames. We were very impressed then with the way Jackie took everything in her stride and made the whole process go smoothly and efficiently, and most of all with her unfailing courtesy and charming manner. We look back on the way she helped us then as outstanding: we really felt that here was a person whose reassurances that all would go well, could be relied on and that the outcome would be successful. We thought that finding a house last month in the centre of Oxford, that would suit all our needs, would be a major obstacle. We had already made enquiries with other estate agents who hadn't really taken on board our situation and needs, or found a property matching our requirements. However, when we heard that Jackie was still in John D. Wood's Lettings and could help us find a rental property, we were really very happy and relieved. Many years ago Jackie had made such a favourable impression on us: we were confident that she would find a solution for us. And she did. The first house we saw on the internet had already been promised but Jackie diplomatically questioned us and identified our specific family needs.The very same day, she directed us to the ideal house for us. She had matched our needs up perfectly with the right rental property: the ideal size, the right location for the station and schools, quiet street, ideal length of tenancy, good parking, and she negotiated what we consider to be the correct price. There were certain difficulties to iron out, as we are relocating from abroad, but Jackie Smith patiently ironed out all the associated problems and negotiated carefully on our behalf, liaising quickly and efficiently with the landlord to find solutions. She speedily arranged viewings of the house with the current tenants which was very helpful. We feel very grateful to Jackie Smith for the very professional way in which she has quided us through the whole process of finding a suitable property to rent, all in her unflappable, experienced way, with quiet efficiency and unerring tact. Jackie really is an exceptional estate agent and we now have absolutely no hesitation in recommending John D. Wood & Co Lettings to our family and friends. Sincerest thanks Jackie for making (what we thought would be) a very difficult, challenging and stressful time, into a well-organised and unstressful experience.

Harry · 14 November 2015

★★★★★ 5/5

Google

We were looking for somewhere to live in Oxford and found Jackie to be extremely helpful. She took plenty of time to understand our needs and show us several different properties, including types we had not considered before, in areas we had not considered before. Though ultimately we found a property elsewhere, Jackie's assistance was invaluable in helping us to better understand our options, the areas that would be suitable for us, and what we were really looking for. We highly recommend Jackie, as she has an in-depth knowledge of Oxford and a willingness to spend time understanding and finding what's right for you!

Brendon · 14 November 2014

★★★★★ 5/5

Google

Although I did not find a rental through John D Wood & Co, I have to point out that their employee- Celia Francis, has proved an asset to the company, and has left a great impression of the values that Im sure John D Wood & Co aim to stand for. Through what is a stressful and unnerving experience of moving house, Celia has been the only lettings negotiator to call frequently, and send through details of properties that actually do match my search criteria. She has been personable, reliable, and genuinely seemed to care. I felt Celia treated me like an individual, and tailored her search accordingly. She also made it very easy to access information, and went the extra mile where other agents would not. I hope John D Wood & Co realise what an asset Celia is for their team, and follow her example in customer service.

Kelly · 14 November 2014

★★★★★ 5/5

Google

As Letting agencies go, John D Wood & Co Lettings is by far the most professional and helpful that I have ever dealt with, bar none! Jackie Smith went out of her way to make sure everything went perfectly at not only the initial viewing, where she explained all the details of The Pillar House, but also at two further viewings (for my family members) and for our moving in day. Jackie always responded very promptly to my numerous emails and phone calls and made what could have been a difficult letting experience a very easy and rewarding process. Well done John D Wood & Co Lettings and well done Jackie Smith!

Chris · 14 November 2014

★★★★★ 5/5

Google

I recently attempted renting a place in Summertown with John D Wood. I arrived just as they had closed for business! But, they nevertheless saw me. I met with Jackie Smith who was extremely helpful. She arranged a viewing of a property that I liked immediately, with the help of her colleague drove me to the place and before I knew it I found myself saying yes! I am moving in a few days time! I can say that John D Wood, especially Jackie Smith who was my contact, are very attentive, prompt and supportive. I can recommend them highly!

Nazanin · 14 November 2014

★★★★★ 5/5

Trustpilot

Paris is a very good agent

Paris was able to help me find the ideal flat in record time. He was very responsive and provided personalized service.

Raphael · 4 February 2025

★★★★★ 5/5

Trustpilot

Helpful team member

Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.

Seb · 5 May 2026

★★★★★ 5/5

Trustpilot

I would thoroughly recommend JDW...

I would thoroughly recommend John D Wood's Earls Court office - being involved in any property purchase/sale is generally a pretty stressful experience but Sophie (Ling) and Fee (Henderson) have guided me through the labrynth of paperwork and processes with great professionalism and expertise and most importantly kept me calm whenever I began to panic about something! Thank you, thank you, thank you.

George · 16 April 2025

★★★★★ 5/5

Trustpilot

Successful Wimbledon house sale

Very professional service with a personal touch. Liked that we had our own WhatsApp group which made for prompt communications. Really nice people.

Ms · 3 May 2026

★★★★★ 4/5

Trustpilot

Paris provided great service and was…

Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!

Rithika · 23 April 2026

★★★★★ 5/5

Google

My husband and I have had an extremely good experience finding -- and keeping -- a letting with John D Wood. Jackie Smith found us a perfect home in the right location, and she and the team have been terrific in responding promptly to various requests on our side. I have dealt with several letting agents in Oxford, and my experience with Jackie was the best. She really went above and beyond both during our move and afterwards.

Erica · 14 November 2014

★★★★★ 5/5

Trustpilot

John D Wood in Beckenham have made a…

John D Wood in Beckenham have made a really positive impact on the Beckenham housing market and local community since opening up. Very well done!

Munsoor · 9 April 2026

★★★★★ 5/5

Google

I have just rented a property in North Oxford via John D Wood. Ms Jackie Smith was extremely helpful arranging for a viewing on the same day that I called in. She also did a splendid job making sure that all the pre-tenancy procedures followed through thoroughly but swiftly. We took the tenancy in the record short time, and have been completely happy with the property and the arrangements. Jackie, thank very much indeed. Best wishes, Ilham

Ilham · 14 November 2014

★★★★★ 5/5

Google

Difficult economic climate, but a speedy conclusion was reached

Alison · 15 November 2025

★★★★★ 2/5

Google

Snotty estate agents. Refused a viewing on a property, despite ringing as soon as it was listed. It comes to something when two educated professionals cannot even get a viewing on a property, as an estate agent deems us unsuitable. We would likely have been willing to put in a competitive offer, above the asking price listed. References and guarantor could have been provided, as well as full payment upfront. We understand the need to vet potential tenants, but this approach simply reeks of hoity-toity middle England.NegativeProfessionalism

Robert · 12 November 2021

★★★★★ 1/5

Trustpilot

Avoid at any cost

If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative. Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.

Heba · 21 June 2024

★★★★★ 5/5

Google

Sarah Hayward-Broomfield was a very helpful, responsive and honest agent during our interaction with John D Wood & Co in Oxford. I believe that Sarah and her team deserved all the credit for the work well done for all parties involved in eventually successful transaction. We've been timely informed, responded and provided even with additional helpful information during the whole process. We greatly appreciate Sarah's professionalism and wish her every success in the future.

Ivan · 13 November 2017