Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAnother estate agent very badly messed up the launch of our house onto the market, but John D Wood managed to recover the situation and secure two good offers (in a slightly sticky market) within a couple of months. Due mainly to our buyers' solicitor, the sale then progressed slowly and with difficulty, requiring much patience, perseverance and problem-solving by the whole team at JDW and Annie in particular. As it turned out, more lateral thinking and excellent deal-making by Annie meant that we ended up buying (off-market) through JDW as well. Despite it all being hugely complicated and problematic, the sale and purchase got done in the end which probably wouldn't have been the case without the talents and above-and-beyond efforts of JDW/Annie. We are extremely grateful to them and thankful that we chose to move to them after our disastrous experience with the agent we chose initially.
Tom · 13 November 2018
Agent replied · 11 November 2024
Thank you Tom for taking the time to leave us with your kind words and wonderful 5* review of our dedicated team.
Kind regards
Emma
★★★★★ 5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
Geri · 11 August 2021
★★★★★ 5/5
GoogleI would rank John D Wood lettings by far the most professional of the agencies we have used to date and we have used several due to the nature of my husbands work. The staff have a mature, reassuring attitude suggesting any problems could and would be handled with the minimum of fuss and without delay. How true this turned out to be! Thank you Celia!!
Lorraine · 14 November 2014
★★★★★ 5/5
GoogleThe wonderful team at John D. Wood made our idyllic home in Oxford possible! From the first moment, they were responsive and observant of every last detail. While we were house hunting from the US, Jackie gave us Skype tours of the house, answered every question, helped us through all the details of letting, and advocated for us as tenants. Throughout our year, Carol looked after us and responded immediately to every question or issue we had. They made us feel valued and cared for at every turn. We are enormously grateful for their time and support, and couldn't be more thankful for the beautiful Oxford home they made possible. Thank you, John D. Wood!!!
Allison · 13 November 2017
Agent replied · 11 November 2024
Thank you for the wonderful 5 star review Allison. We hope you enjoy your new home. With many thanks and warm regards.
★★★★★ 5/5
GoogleWe have been renting a house during the last 4 years with John D Wood and our experience has been extremely positive. They are very nice and always happy to help. We would like to especially mention Mrs Carol Errington (Portfolio Manager) for her efficiency and Mr Richard Bradley who made a fantastic work with the new painting of the house.
Eva · 12 November 2022
Agent replied · 11 November 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI really was impressed at the level of professionalism and expertise of the staff I worked with at John D wood this year. The purchase went through extremely smoothly and the proactivity of staff to solve any issues and keep me informed was exemplary. Well done Oxford team!
David · 12 November 2023
Agent replied · 11 November 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
Giuseppe · 23 April 2026
★★★★★ 1/5
GoogleI had a very negative experience with John D Wood agency.
They are not looking after the future tenant at all (they call "client" only the landlord) and for them it is normal to provide a flat in not good conditions just because it is not a new property.
In my experience they are just looking for the money but have no interest in satisfying the request of the future tenant or provide a flat of high standards.
Finally, please be advise that the pictures on the website are taken by professionals and, in my opinion, do not really show the real conditions of the place.
I would really suggest to do not use them and refer to other agencies.
Maria · 14 November 2015
Agent replied · 11 November 2024
Hi Maria, I am sorry to hear that you were unhappy with the way things concluded with your application for the property that you were interested in. Our client was keen to reach a compromise with you over your concerns, however they decided not to proceed with your application as you chose to leave a negative review about our service whilst negotiations were still in process. I am very happy to discuss this further with you as we take things like this very seriously. Please call me at the branch on 01865 477053. Branch Manager
★★★★★ 1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
Lara · 6 May 2026
★★★★★ 5/5
GoogleVery warm, friendly and professional valuation from Andrew Topping. Happy to recommend him.
Ashley · 26 May 2025
Agent replied · 9 August 2025
Hello Ashley,
Thank you for your wonderful 5* review! We're delighted to hear that Andrew provided you with a warm, friendly, and professional valuation. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotEleni did a fabulous job
Eleni did a fabulous job, made all the paperwork seamless
Simon · 15 April 2026
★★★★★ 5/5
TrustpilotProfessional and helpful throughout
The Beckenham branch were professional and helpful throughout our property purchase
Henry · 7 April 2026
★★★★★ 5/5
GoogleHighly professional estate agents, attentive to your requirements, nice to deal with. I would definitely use them again should I be interested in a property in Oxford. Much recommended.
Cryonica · 12 October 2024
Agent replied · 11 November 2024
Thank you for taking the time to leave us this great 5* review and recommendation Cryonica. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
Maria · 20 June 2021
★★★★★ 1/5
Trustpilotincredibly unprofessional
2 times they have been to appraise my house and i never hear anything back.
On the second occasion i mentioned my first experience and got told it wouldn't happen again. it did.
They then contacted me a 3rd time for an appraisal.
DO NOT USE.
Farhan · 23 April 2025
★★★★★ 1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Jenny · 4 March 2021
Agent replied · 27 October 2024
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
★★★★★ 5/5
TrustpilotJohn D Wood Belgravia Thankyou
John D Wood Belgravia Thankyou, my dream home found.
Thomas · 7 April 2026
★★★★★ 5/5
GoogleWe have had an excellent experience with John D Wood in Summertown - Jackie in particular has been incredibly helpful and could not have done more for us. Indeed, all the various staff contacts have been very positive and professional - particularly important for us as this was our first experience of renting after 37 years of house ownership!
I recommend them very highly and without hesitation.
Graham · 12 November 2020
Agent replied · 11 November 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
Stephen · 22 September 2023
★★★★★ 5/5
GoogleWe recently sold, and bought, properties through JD Wood. Wai, Daniel and the rest of the team provided excellent and professional service at all times. They clearly build relationships with their clients, whether buying or selling. We appreciated how they kept us informed of progress, and were proactive where appropriate. Their advice was invaluable.
A · 12 November 2022
Agent replied · 11 November 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI rented a house in Oxford with John D Wood, Summertown. From viewing until our departure everything went well and professional. It was always a pleasure to work with the team. I‘ll always recommend JDW as estate agent to everybody.
J · 17 December 2023
Agent replied · 11 November 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
Jane · 28 May 2021
★★★★★ 1/5
TrustpilotHorrible experience with this agency
Horrible experience with this agency. I am currently living in a 3 bed flat in Fulham where one of the bedroom ceiling has collapsed and for last 2 months the agency has been slow, practically unresponsive and simply rude. They treat tenants with such disdain it’s shocking. Do not use this company
Ify · 14 December 2022
Agent replied · 27 October 2024
Dear Ify Thank you for your getting in touch and we are of course understandably disappointed to hear this. We can see that the Senior Head of Property Management has been in touch and is currently in correspondence, alongside the Property Manager to help resolve this matter.RegardsJohn D Wood & Co.
★★★★★ 5/5
GoogleMy partner and I recently moved to Oxford from overseas and leased a house with John D Wood. The entire process was really smooth and we were able to schedule a viewing and fill out an application before we were in the country. Jackie, Melanie and Carol are all incredibly helpful and always respond quickly to emails even if it’s past working hours.
Highly recommend!
Anisha · 12 November 2020
Agent replied · 11 November 2024
Thank you for your kind comments and 5* review! Your words have been made known to our local team as well as your recommendation. Best wishes, Scott
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