5/5
TrustpilotDelighted with how the Chelsea office…
Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.
Trusted Agent profile · Oxford
John D Wood & Co. Oxford Sales reviews
★★★★★
432 reviews across 2 platforms
235 Banbury Road, Oxford, OX2 7HN, OX2 7HN
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Oxford, at 235 Banbury Road, is rated 4.1 out of 5 across 432 reviews on two platforms, including 149 Google reviews rated 4.8.
Reviews
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe have had outstanding service so far from the whole team at John D Wood. From the initial consultation with Daniel assuring us that their approach would have an offer within a month, to the superb marketing material and then the carefully planned viewings with Annie, Celia and Wei. The offer amazingly did come in within the month, kindly relayed by Celia on a Bank Holiday and the efficiency since then has been overwhelmingly reassuring. Highly recommended.PositiveResponsiveness, Professionalism
Agent replied · 11 November 2024
Thank you for taking the time to leave us this fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI dealt with Jacqueline (Jackie) Smith over the last few weeks to rent a property. She worked really hard with us to find a property and did find us the perfect property that ticked all the boxes. She is highly professional in her approach and friendly at the same time. It has been a pleassure communicating with her and would definately contact her again when it is time to find a new place.
5/5
TrustpilotKate Martin is fantastic
Kate Martin would definitely be my first choice of estate agent in the Primrose Hill and wider north west London area.
1/5
TrustpilotRUN AWAY FROM THEM!
RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!
Agent replied · 27 October 2024
Dear NG, We would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
5/5
TrustpilotGreat result and lovely to deal with
The John D Wood team in Herne Hill led by Sarah Dirilen did a brilliant job on my sale and I couldn't recommend them more highly. They achieved a really great result having found several suitable prospective buyers and multiple offers, and all quicker than I expected. The whole team were excellent - very responsive and available, professional and a pleasure to deal with throughout.
1/5
TrustpilotWorst treatment
As a tenant by Vanet Asset Property Management (part of the John D Wood & Co Group), my comments for them are: just terrible!Such a bad treatment from one single agency. Staff turnover is extremely high, different agent each month. No issue log whatsoever, so you need to call them daily to make sure whoever picks up your case, will have the details. So many incidents where we thought our issue was progressing and being resolved, while in reality it wasn't!Forgetting/ignoring tasks, not even when it comes to deposit.Interesting to see what kind of training their agents go through? Do they know how to keep log of issues?Sorry but this is unacceptable treatment.
Agent replied · 27 October 2024
Dear MS,we would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
4/5
TrustpilotSound advice
Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process
5/5
TrustpilotThe Beckenham branch have been most…
The Beckenham branch have been most helpful in trying to sell our home and the staff are hard working and friendly.
5/5
TrustpilotVery efficient and engaged team at…
Very efficient and engaged team at Beckenham. We managed to sell quickly and they really helped in getting a good offer.
5/5
TrustpilotHighly recommended
I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!
5/5
TrustpilotJohn D Wood in Beckenham have been…
John D Wood in Beckenham have been excellent so far, positive, helpful, communicate well & keep me up to date!
1/5
TrustpilotAwful Lettings Management
As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.
5/5
TrustpilotJDW Beckenham branch
JDW Beckenham branch, expert, friendly and efficient service. Easy to contact and responsive in a helpful and positive way.
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic Organization Failure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
5/5
GoogleWork relocation meant that we had to rent out our home of 20 years and become landlords for the first time. JDW held our hands the whole way through this process. Jackie, Katie and Mel make a great team, professional at all times, knowledgeable, communicative, transparent and, importantly, friendly. We felt confident in their advice, were very happy to work with them and to recommend them to others.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 November 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
5/5
GoogleI highly recommend John D Wood & Co. as a letting agent, they let my flat within two weeks of it having been put on the market. The whole team are extremely helpful and knowledgable about the lettings process and were able to guide me every step of the way. The whole process was seamless from start to finish. Thank you Lucie, Sarah, Rebecca, Celia and Jackie!
5/5
GoogleMy wife and returned recently to the UK (Oxford) after 2 years in the US. We had to find a flat to let while still in the US. The JDW team found us an outstanding flat, newly renovated to very high standard under their direction. They made the entire process of letting smooth and enjoyable, ensuring we are now in an ideal home. We give their team in Summertown the highest possible marks, and recommend them fully if you need a reliable, professional and personable firm to help with your own move.
Agent replied · 11 November 2024
Hi Douglas, thank you for your kind words of our dedicated team. It is great to hear that they were all very reliable, professional and personable. Best wishes, Emma.
5/5
GoogleAnother estate agent very badly messed up the launch of our house onto the market, but John D Wood managed to recover the situation and secure two good offers (in a slightly sticky market) within a couple of months. Due mainly to our buyers' solicitor, the sale then progressed slowly and with difficulty, requiring much patience, perseverance and problem-solving by the whole team at JDW and Annie in particular. As it turned out, more lateral thinking and excellent deal-making by Annie meant that we ended up buying (off-market) through JDW as well. Despite it all being hugely complicated and problematic, the sale and purchase got done in the end which probably wouldn't have been the case without the talents and above-and-beyond efforts of JDW/Annie. We are extremely grateful to them and thankful that we chose to move to them after our disastrous experience with the agent we chose initially.
Agent replied · 11 November 2024
Thank you Tom for taking the time to leave us with your kind words and wonderful 5* review of our dedicated team. Kind regards Emma
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
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