5/5
I had a great experience with Parisβ¦
I had a great experience with Paris from Notting Hill. He really went the extra mile to help me secure a flat, and even when things got complicated, he handled everything calmly and efficiently.
Trusted Agent profile Β· Oxford
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432 reviews across 2 platforms
235 Banbury Road, Oxford, OX2 7HN, OX2 7HN
Part of John D Wood & Co., see every office.
John D Wood & Co.'s office in Oxford, at 235 Banbury Road, is rated 4.1 out of 5 across 432 reviews on two platforms, including 149 Google reviews rated 4.8.
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Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
I had a great experience with Parisβ¦
I had a great experience with Paris from Notting Hill. He really went the extra mile to help me secure a flat, and even when things got complicated, he handled everything calmly and efficiently.
5/5
Celia helped my partner and I when we were looking at property in west Oxford. We were really impressed by her approach throughout the process. Celia went above and beyond in terms of offering advice and keeping us informed while always doing the best for the vendor.
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
5/5
Thank you Denise
Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise
5/5
I purchased a property and dealt with Georgia Clay who was excellent I couldnβt have asked for a better experience with an estate agents. Friendly, approachable, professional and clearly experienced in what she does.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Have been looking for a while
Have been looking for a while, and Kirsty at Beckenham branch has been great at looking after us, as well as being incredibly patient. Thanks and we know we will get something soon π
5/5
I just moved into a new flat in Nottingβ¦
I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! Iβm so happy with my new property and the service theyβve provided.
5/5
Helpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
5/5
Easy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
5/5
Great help
Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.
5/5
Great job
I really appreciated Parisβs help at the Notting Hill branch. He helped me find the right flat and did a great job smoothing out any issues that came up along the way
5/5
Our experience with John D Wood has been nothing but smooth and pleasant. Jackie has been so kind and helpful during a really stressful time of trying to find a place to rent last minute. I couldnβt recommend the team enough. Thank you for everything.
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
5/5
Chiswick Lettings Team
Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.
1/5
Dreadful experience as both a vendor and renter with John D Wood in Summertown. They are nice enough people but ineffective. The sale of my house was sloppy at best, communication with them was awful, the people sent to do viewings knew nothing about the property and they often turned up late for viewings. Took a long time (over 6 months) to sell but as soon as I gave them 28 days notice of moving to a different agent activity stepped right up and it was sold very quickly. I also rented a property from them and that was similarly disspointing. As a renter they charged me for replacement parts (cracked freezer door) and the charge was way over what I could see it actually cost online, their answer was that their contractors dont have to provide receipts so basically they dont make any checks and are happy to pass on any cost from their contractors to the renter. Took over 5 months and no resolution, they still have my deposit!! Would definitely not recommend for selling or renting!!!!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
We engaged John D Wood to let our property in East End, near Witney in Oxfordshire. We live abroad so had to rely on the letting agent to deal with most things in our absence. We dealt mainly with Jackie and Carol who were excellent. They both dealt with everything in a very professional and efficient manner. They also managed to find Tenants within a few weeks of instruction at the price pre-agreed. We would find it very challenging to suggest how they could improve anything. We were, and continue to be, delighted with the high levels of service from John D Wood, and would be very happy to recommend them to anyone who is looking for a letting agent. Excellent.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
5/5
John D Wood (Oxford) operate differently: Unlike many agents who parcel up elements of the process and pass them into the hands of back-office staff, all of the JDW team are, at all points, equally well-informed about context and are equally able to to progress things. Their marketing, while low-key, generated many enquiries, the team lined up viewings very effectively and the office responded really well to challenges from prospective purchasers (and this vendor!). The transaction itself was handled efficiently with support from local solicitors. Overall, a great service - highly recommended.
Hi Neil, Great to read your wonder 5* review and experience! Best wishes, Scott @ Customer Relations.
5/5
Excellent service from start to finish!
I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.
4/5
Deposit nightmare solved
We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!
1/5
Really bad when it comes to services
Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.
5/5
Claire has been excellent in helping usβ¦
Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!
5/5
John D Wood in Oxford have rented my home in Oxford for a number of years and have provided an excellent managed service, ensuring the house was kept in good condition and that my tenants were happy. Carol, the rentals manager, even coordinated work to update the house with new kitchen, carpets and decor. The house has recently been sold, with the assistance of the JD Wood sales team who have been friendly and professional throughout the process.
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
The sales team was super helpful, the admin supported us a lot
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
I have a property which is fullyβ¦
I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .
1/5
DO NOT TRUST THESE PEOPLE!
This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!
5/5
We rented our house through John D Wood &Co Oxford who handled the process with exceptional professionalism: they were fast, responsive and made sure everything goes smooth. Carol Errington and her team have showed that they value us as tenants, and have the same consideration for our temporary home as we do. They are also the ones managing the property and that has really changed our experience as tenants, as they made sure we don't have to worry about anything. In the scenario when repairs were needed, they were extremely prompt and accommodating! If we have to move again, we will definitely try to do it through them!
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Tell us what you need and we'll put you in touch. John D Wood & Co. Oxford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.