Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe Battersea Team were brilliant to…
The Battersea Team were brilliant to deal with in the sale of our property. Fred in particular was fantastic to deal with throughout the sale process. As we were immigrating to New Zealand during the sale process and had departed the UK after accepting an offer but before exchange of contracts, Fred was exceptional with providing feedback and assisting us when opposite time zones were a challenge. I would have no hesitation recommending John D Wood to other sellers in Battersea and a big thanks to Fred for all his help!
Paul · 24 November 2020
★★★★★ 5/5
TrustpilotMy thanks to the Wimbledon team
My thanks to the Wimbledon team for marketing and selling my property. They were professional, efficient and very pleasant to deal with. During this difficult selling time they did everything they could to make the process work as smoothly as possible. They marketed the property quickly and accurately, managed the viewing without a single problem and sold the property. Warren Appleton and Adrian Seabrook were my main contacts and I could not have been given better service. I would recommend them to anyone wishing to sell their property.
Rhona · 29 October 2020
★★★★★ 5/5
GoogleWe were shown around two properties on your books by the wonderful Jackie Smith today. She went above and beyond - taking time to give us plenty of information about the apartments, helpful advice about the appplication process, and was very. generous with her bountiful knowledge and warmth. She's a credit to John D Wood!
Gabriel · 12 September 2024
Agent replied · 11 November 2024
Many thanks Gabriel for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotMice infestation by a John D Wood managed property
I strongly recommend doing your due diligence before renting a John D Wood-managed property on Courtfield Road.
Dianni · 12 August 2026
★★★★★ 1/5
TrustpilotEnd of Tenancy Check Out - Battersea Branch
Our experience with John D Wood was frustrating and stressful. We dealt with four different agents during our tenancy, and none resolved any issues. The checkout process was the worst - we moved out in April, but our checkout report took 10 days, and despite a professional clean, the landlord conducted another and tried to charge us.
Rowena_family · 18 September 2025
★★★★★ 5/5
TrustpilotThank you Denise
Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise
Steve · 29 July 2024
★★★★★ 5/5
GoogleCelia helped my partner and I when we were looking at property in west Oxford. We were really impressed by her approach throughout the process. Celia went above and beyond in terms of offering advice and keeping us informed while always doing the best for the vendor.
Antoinettecp · 12 November 2020
Agent replied · 11 November 2024
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
TrustpilotI just moved into a new flat in Notting…
I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.
Andrea · 23 April 2026
★★★★★ 1/5
TrustpilotI wish that I read the reviews prior to…
I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.
Marie-france · 29 December 2025
★★★★★ 5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
Jane · 15 May 2026
★★★★★ 5/5
TrustpilotEasy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
Anon · 22 April 2026
★★★★★ 5/5
GoogleI purchased a property and dealt with Georgia Clay who was excellent I couldn’t have asked for a better experience with an estate agents. Friendly, approachable, professional and clearly experienced in what she does.
Henry · 12 November 2022
Agent replied · 11 November 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat help
Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.
Melanie · 24 April 2026
★★★★★ 5/5
GoogleOur experience with John D Wood has been nothing but smooth and pleasant. Jackie has been so kind and helpful during a really stressful time of trying to find a place to rent last minute. I couldn’t recommend the team enough. Thank you for everything.
Joanna · 12 November 2020
Agent replied · 11 November 2024
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
★★★★★ 5/5
TrustpilotChiswick Lettings Team
Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.
David · 1 March 2023
★★★★★ 1/5
GoogleDreadful experience as both a vendor and renter with John D Wood in Summertown. They are nice enough people but ineffective. The sale of my house was sloppy at best, communication with them was awful, the people sent to do viewings knew nothing about the property and they often turned up late for viewings. Took a long time (over 6 months) to sell but as soon as I gave them 28 days notice of moving to a different agent activity stepped right up and it was sold very quickly. I also rented a property from them and that was similarly disspointing. As a renter they charged me for replacement parts (cracked freezer door) and the charge was way over what I could see it actually cost online, their answer was that their contractors dont have to provide receipts so basically they dont make any checks and are happy to pass on any cost from their contractors to the renter. Took over 5 months and no resolution, they still have my deposit!! Would definitely not recommend for selling or renting!!!!
Laura · 12 November 2022
Agent replied · 11 November 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe engaged John D Wood to let our property in East End, near Witney in Oxfordshire. We live abroad so had to rely on the letting agent to deal with most things in our absence. We dealt mainly with Jackie and Carol who were excellent. They both dealt with everything in a very professional and efficient manner. They also managed to find Tenants within a few weeks of instruction at the price pre-agreed. We would find it very challenging to suggest how they could improve anything. We were, and continue to be, delighted with the high levels of service from John D Wood, and would be very happy to recommend them to anyone who is looking for a letting agent. Excellent.
Robert · 12 November 2022
Agent replied · 11 November 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleJohn D Wood (Oxford) operate differently: Unlike many agents who parcel up elements of the process and pass them into the hands of back-office staff, all of the JDW team are, at all points, equally well-informed about context and are equally able to to progress things.
Their marketing, while low-key, generated many enquiries, the team lined up viewings very effectively and the office responded really well to challenges from prospective purchasers (and this vendor!).
The transaction itself was handled efficiently with support from local solicitors.
Overall, a great service - highly recommended.
Neil · 12 November 2022
Agent replied · 11 November 2024
Hi Neil, Great to read your wonder 5* review and experience! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
TrustpilotExcellent service from start to finish!
I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.
Mark · 6 June 2019
★★★★★ 1/5
TrustpilotDO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.
They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)
Louis · 14 May 2025
★★★★★ 4/5
TrustpilotDeposit nightmare solved
We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!
Shopski · 13 September 2020
★★★★★ 5/5
TrustpilotJohn D Wood Herne Hill have been…
John D Wood Herne Hill have been absolutely fantastic, and we cannot recommend them highly enough.
Mathilde · 22 July 2026
★★★★★ 1/5
TrustpilotReally bad when it comes to services
Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.
SG · 18 April 2023
★★★★★ 5/5
GoogleThe sales team was super helpful, the admin supported us a lot
Rajiv · 9 December 2025
Agent replied · 23 December 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.