Trusted Agent profile · Oxford
★★★★★
460 reviews across 2 platforms
235 Banbury Road, Oxford, OX2 7HN
Part of John D Wood and Co Lettings, see every office.
John D Wood's office in Oxford, at 235 Banbury Road, is rated 4.1 out of 5 across 460 reviews on two platforms, including 174 Google reviews rated 4.8.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.
1/5
TrustpilotI had an offer accepted on 11 march…
I had an offer accepted on 11 march 2026 then i had a call on the 13th March 2026 telling me they had another offer so i need to up my offer. This is so inequitable and wrong so just want to warn others out there or these cowboy underhand practices.
5/5
TrustpilotFrom start to finish with seeking a…
From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances. I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.
5/5
GoogleI cannot speak highly enough of Andrew Topping, Associate Director and Head of Sales in Oxford. His efforts and ingenuity in wrenching a watertight solution to what appeared to be an intractable problem has earned my lasting gratitude.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Eluned. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotDO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.
They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have) When we moved in we discovered the flat had no ventilation in the bathroom (which is a legal requirement under Homes for Habitability Act 2018 and does not comply with building regulations 2010) no windows or extractor fan, just a fan heater covering a hole where the extractor should be. We raised this and a few other repair issues. In the entire 6 months we lived there (we were evicted due to the landlord wanting to sell - through another agency as he clearly is not happy with John D Woods' service.) they fixed 1 issue.. the washing machine-the least urgent. We spent our entire 6 months there constantly stressed trying to sort this and other issues with J D Wood but they did absolutely nothing. We had only one set of keys between us for the first 8 days. The shower leaked a huge puddle onto the floor every time we showered. We didn’t have all the needed information for our move in. Not given the location of the bins or the meter readings locations. Then given a wrong location for bins and told we shouldn’t need to take meter readings.. We made an official complaint on 6th December. We (albeit too late) contacted the council & they came to visit, they were horrified. They drew up a report and submitted a preliminary works order for works to be carried out; mentioning the damp and mould. We only didn’t contact the council sooner because we hoped J D Wood would fix these issues, what fools we were. Their constant stalling tactics, asking us for photos, claiming they’re still waiting on the landlord to approve the works, only to find the manager George said the landlord said he’d 'already approved several of the works (albeit 4 months in) and why hadn’t they been done?' We had to pay 6 months rent up front so cash flow to sort the repairs was not the issue. We'd sent emails to contractors and then heard nothing from J D Wood. Eventually when a new contractor came out to the property he gave a quote to them for around £4000. The bathroom and kitchen are internal without any windows or extractors for ventilation. This contractor, planned to knock out through the building to put in a ventilation shaft, but did not explore the hole in the wall we had previously sent videos of to J D Wood. we explained all we thought had to be done was replace the fan heater on the wall with an extract unit as the ventilation shaft was already there. J D Wood claimed they needed to get permission from the freehold owner for wider works, however this isn't true as they could simply replace the fan heater with an extractor. hence no building works and £200. No one from J D Wood ever came to look at the vent until finally the area manager came (after our eviction) with his preferred contractor who agreed simply an extractor unit would work & cost no more than £200. They fully ignored our emails when they couldn’t be bothered to do something. The Ombudsman also awarded us £300 from John D Wood for their negligence. I’m sure they’ll to reply with their copy and paste message asking us to email the details but I’ve included most here so if you’re reading this 'John D Wood Person' don’t bother. If this review saves even one person from the renting hell we suffered with them then it’s worth the time writing it. This is the most incompetent group of people at their jobs. We are so happy we will never have to deal with any of these people again. Already the new management at our new rental have been infinitely more helpful and proactive. Also I never leave reviews and we want to never think about this again but I felt this review was important, I would not wish this stress on anyone.
1/5
TrustpilotAbsolutely abysmal property and tenant…
Absolutely abysmal property and tenant management experience. After an inventory check that showed that all furniture items were intact, JD Wood came back 5 months later to essentially accuse us of moving some of the furniture. Prior to this, while we were still in the flat, we had an issue with the fuse that cut power to the fridge and half the flat. We emailed, stressing that many items were at the risk of spoilage but received no support/response. The experience started alright but went severely downhill with time. Would not recommend.
5/5
TrustpilotWe had a great experience with John D…
We had a great experience with John D Wood & Co Beckenham branch, they are far and away the best estate agents dealt with to date - reliable and speedy communication, friendly, and most importantly found us a great buyer incredibly quickly. Definitely recommend them
1/5
TrustpilotDON'T RENT FROM THEM
I moved into the apartment only to find countless issues, no hot water, an unmentioned carpet moth infestation, broken doors, and more. On top of that, dealing with the property manager, Razvan Boerean, was a nightmare due to his passive-aggressive attitude whenever I requested repairs. Over the course of a year, the agency changed property managers three times, making communication and accountability even worse. When I moved out, they made absurd claims to unfairly deduct from my deposit. Some of these claims mysteriously disappeared when I asked for further evidence. The property manager even hinted that if I chose to raise a third-party dispute, they would inflate the charges, such as replacing the entire balcony door, yet this was never mentioned again in the dispute process. As an international student, I felt like an easy target for this agency to exploit, especially when it came to unfair deposit deductions. Thankfully, I didn’t fall for their intimidation tactics and went through the dispute resolution process. In the end, the agency was awarded only 1/8 of what they originally demanded. The entire experience, from moving in to moving out, was a nightmare. No matter how good the rent may seem, it’s simply not worth it. If you're an international student, be extra cautious, this agency will try to take advantage of you. I strongly advise against renting from them.
5/5
TrustpilotVery experienced and competent
Very experienced and competent. Pleasant and easy to deal with. Took into account and dealt with our specific requirements. Terms were clear and reasonable. Achieved a good result. Would highly recommend.
4/5
TrustpilotJohn D Wood Wandsworth Positive Feedback
We have dealt with John D Wood in Wandsworth both to purchase a property and to sell one. Our experience has been positive, particular with Stewart Harrison, Head of Sales, who was extremely responsive, knowledgeable and on the ball. Stewart always took the time to speak to us, answer questions and give advice. Jimmy Gallagher was also fantastic.
1/5
TrustpilotSuch a terrible experience!
We have had such a bad experience with John D Wood in Battersea. Their lettings team doesn’t respond to e-mails, paperwork is done incorrectly, keys for our house weren’t accounted for. The management of this office is equally as diabolical and I would steer clear of using them in any capacity.
5/5
GoogleDaniel and the team were absolutely superb from start to finish. They managed the viewings perfectly and the whole sale process was stress free. What I particularly liked was the fact that they were always in touch, letting us know how things were going, feedback from viewings and just generally keeping us up to date. Would highly recommend.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy.
5/5
TrustpilotFirst time buyer - Andrina Craig
First time buyer - just completed on the purchase and have moved in.My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best.Ki
5/5
GoogleWai and Annabelle were great with our property purchase through John D Wood & Co. Diligent, conscientious and personable.
Thank you Lucy for leaving us your superb 5* review . Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat Experience
I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency. I really appreciated his support and the smooth service provided from start to finish. Highly recommended.
1/5
GoogleDreadful experience as both a vendor and renter with John D Wood in Summertown. They are nice enough people but ineffective. The sale of my house was sloppy at best, communication with them was awful, the people sent to do viewings knew nothing about the property and they often turned up late for viewings. Took a long time (over 6 months) to sell but as soon as I gave them 28 days notice of moving to a different agent activity stepped right up and it was sold very quickly. I also rented a property from them and that was similarly disspointing. As a renter they charged me for replacement parts (cracked freezer door) and the charge was way over what I could see it actually cost online, their answer was that their contractors dont have to provide receipts so basically they dont make any checks and are happy to pass on any cost from their contractors to the renter. Took over 5 months and no resolution, they still have my deposit!! Would definitely not recommend for selling or renting!!!!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleKatie, Jackie, Christian and the rest of the team at John D Wood have done an excellent job of marketing and helping to prepare my property for rental. After a disappointing and stressful experience with another agent I was determined to find one that has a small, longstanding and experienced team that care greatly and communicate well. I am so thankful that Oxford John D Wood have all of these attributes and I look forward to working with them throughout this tenancy. As a Landlord I thoroughly recommend them.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleLast year, I have experienced both purchasing and rental with John D Wood Summertown branch, I have to say they are providing absolutely the top service in North Oxford. Carol at the letting department is the best agent that I have ever met in the last 14 years. She always respond to requests promptly, truly put her heart in taking care of the tenant, and even give me her personal what's app so I can reach her during her holiday!! Jackie and Wei are also so lovely and helpful during the renting and purchasing process. I def recommend them to anyone who plans to sell/buy/rent.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleJohn D Wood (Oxford) operate differently: Unlike many agents who parcel up elements of the process and pass them into the hands of back-office staff, all of the JDW team are, at all points, equally well-informed about context and are equally able to to progress things. Their marketing, while low-key, generated many enquiries, the team lined up viewings very effectively and the office responded really well to challenges from prospective purchasers (and this vendor!). The transaction itself was handled efficiently with support from local solicitors. Overall, a great service - highly recommended.
Hi Neil, Great to read your wonder 5* review and experience! Best wishes, Scott @ Customer Relations.
5/5
TrustpilotFriendly and professional
We were able to sell our flat despite the difficult property market. The agents from John D Wood were extremely professional, knowledgeable, and followed up quickly with updates and other tasks. They were always polite and helpful and we’d use them again.
5/5
GoogleAnthara, the sales administrator was very helpful and kind. She has been prompt with her responses and has guided us throughout the ID process!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotI had a fantastic experience with David…
I had a fantastic experience with David and the Docklands team. They were professional, approachable, and incredibly helpful throughout. As a first-time renter, I was a bit unsure of the process, but they made everything feel simple and completely stress-free.
5/5
TrustpilotGreat experience dealing with Bradley…
Great experience dealing with Bradley Gilchrist from the Beckenham branch. He made it all so seamless and hassle free. His knowledge and expertise is something you don’t come across very often and was very much appreciated. Highly recommended!
5/5
GoogleGreat agency to work with, referencing and process was quick and efficient. Katie was the agent that help us and she was lovely and helped us to secure the property that we wanted. Check in process and end to end teams involved we amazing. Thank you!
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