John D Wood Oxford reviews

★★★★★ 5/5

Trustpilot

Alessandro Lucatello, John D Wood & Co PROPERTY MANAGEMENT

Alessandro Lucatello, Head of Property Management at John D Wood, does an exceptional job. He always goes above & beyond to ensure my needs & wishes - as a landlord - are met. This includes personally overseeing projects on my property - something he could easily delegate but chooses to see things through for himself. He's amazing - & so are his staff who have looked after me for many, many years now. I can't recommend John D Wood for your Property Management needs, more highly. First class - always!

Billie · 28 October 2022

★★★★★ 5/5

Trustpilot

Selling with JDW Summertown

We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.

Claire · 20 October 2022

★★★★★ 5/5

Trustpilot

Claire Carter (based at the Weybridge…

Claire Carter (based at the Weybridge branch) handled my purchase from start to finish and was exceedingly efficient. I was on a very tight timeline yet she saw no reason as to why we could not complete on time and she held true to her word. She chased deadlines when needs be and kept me informed immediately of any requests for information or any news.I never had to chase her for an answer to any question I had and I hugely appreciated her transparency throughout the process. I cannot recommend her and the agency enough.

C · 7 October 2022

★★★★★ 5/5

Trustpilot

Claire and Karl from the Sales team at…

Claire and Karl from the Sales team at the Canary Wharf branch of John D Wood both provided excellent support despite slow solicitors on both sides. It required a lot of perseverance!

Harpal · 25 May 2025

★★★★★ 5/5

Google

We cannot recommend John D Wood highly enough. We received superb service from Jackie Smith and Katie McWilliams: friendly, efficient and market savvy, supporting us through the marketing process expertly and then finding us tenants in a very short space of time. We are glad we chose them, and won't be looking elsewhere in the future!

Katherine · 20 June 2021

★★★★★ 1/5

Trustpilot

Incredibly rude staff

I rented a property that was part managed by John D Wood. The service was just awful - whenever we wanted something done with any urgency, they never responded. As soon as they wanted something, we'd receive really abrupt and quite rude emails demanding that we respond immediately. The tone of all staff was rude and often accusatory. I still have no idea what the landlord paid them for as they didn't manage the property as we dealt with all the maintenance issues.

Isabel · 5 July 2022

★★★★★ 3/5

Trustpilot

Average performance

A recent new tenant who turned out to be very pleasant was found very quickly. The previous Tenancy Find was supposed to be for two tenants in the flat whereas in fact there were three and I was not happy about that.

Sheila · 17 August 2020

★★★★★ 4/5

Google

The flat I rented was in immaculate condition due to the care JDW takes over the rental properties for which it has management responsibility. I stayed happily for two years in the property, and if any, even slight problem, occurred, it was dealt with very promptly by JDW and skilful and thoughtful contractors - who without asking, covered or removed their shoes to spare the floors. All at JDW were unfailingly helpful, competent and pleasant and I have been very grateful for their professionalism.PositiveResponsiveness, Quality, Professionalism, Value

Janet · 20 June 2022

★★★★★ 5/5

Google

We were genuinely impressed by John D Wood when looking for a rental property recently. We had a complex set of requirements, but the Lettings Negotiator went out of her way to find suitable properties for us and to think creatively about possible solutions. Really great customer service.

Gareth · 22 June 2014

★★★★★ 5/5

Google

I have just sold my property after renting it out for several years. I have found John D Wood invariably friendly, efficient and helpful.

Penelope · 13 April 2024

★★★★★ 5/5

Trustpilot

Parsons Green Team

The team were excellent in helping me recently find and move into a property with short deadlines. Nicole was especially helpful in ensuring everything moved quickly and seamlessly. Would highly recommend.

Rich · 23 April 2022

★★★★★ 5/5

Trustpilot

Excellent Experience

John D Wood & Co. recently helped me to sell my property and I found them extremely professional and very helpful. Nothing seemed to be too much trouble and when a storm took down a tree and demolished the hedge, they immediately got a chap along to sort it out.Their communication regarding feedback from potential buyers was superb. I never had to chase them for information and I would recommend them to anyone wishing to sell a property.

Lavina · 8 June 2022

★★★★★ 5/5

Trustpilot

The JDW Chelsea Green sales team worked…

The JDW Chelsea Green sales team worked tirelessly to sell my property in 2020, despite the lockdowns and the pandemic. In particular, I want to thank Robert, Jamie, Sema and Will for their enthusiasm and persistence. Well done!

Evgeny · 23 January 2021

★★★★★ 5/5

Trustpilot

I have had consistent help and good…

I have had consistent help and good advice from all those at the Wandsworth office. Shoeni is standout in her knowledge and attitude. Communication has been excellent over the many years I have used them as my letting agent.

Jeremy · 17 August 2020

★★★★★ 1/5

Trustpilot

Waste of time

Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.

EM · 27 August 2025

★★★★★ 1/5

Trustpilot

Dishonourable

After we had our offer accepted Sally Behan in Weybridge called to tell us we had been gazumped. We increased our offer above asking price but were told they wouldn’t sell to us. Turns out when the seller found out our name they decided not to sell to us for ‘personal reasons’When pushed about ‘personal reasons’ she then said that there was actually a cash buyer who offered asking price. That property remained on the market for 5 weeks after that before it said under offer. Friends of mine were able to call and make viewings during this time. Disappointing that a company owned by Skipton Building Society would behave like this. The honourable thing to do would be stop acting for the seller but the commission was clearly more important.

Manish · 15 December 2021

★★★★★ 2/5

Trustpilot

Agent not trustworthy

I was told John D Wood (Primrose Hill) were a well respected local agency with whom I could sell my property, and they seem, on the surface, very professional. But I grew to dread calls from my allocated agent - a smooth talking, cocky young man - he seemed to constantly be on the side of the buyer, not mine. He told a couple of utter lies about offers coming in, he had a total lack of attention to detail, and eventually I ended up moving to a different agency where I had a much more pleasant experience. They may be on prime Primrose Hill high street, and have lovely properties for sale, but do not let that fool you! I just did not trust them. Go elsewhere.

SimonLondon · 21 October 2021

★★★★★ 1/5

Trustpilot

Not valued as a buyer

We had a really stressful time as a buyer with JDW Esher. Details of the conditions of our offer we’re not passed onto vendor at all; when confronted with this when the transaction was at risk, it was glossed over / denied. We were also told a delayed completion was ‘impossible’. We ended up dealing direct with vendor, with a delayed completion, without issue. Got the feeling JDW were happy for us to lose out and simply switch to another buyer.

Mike · 9 September 2021

★★★★★ 1/5

Trustpilot

Terrible experience- J D Wood Summertown

Terrible experience dealing with the Letting team in OxfordI wanted to rent an apartment in Summertown, the lady agent has been extremely unprofessional, instead of solving my issues, this agent was rude and asked for the same information twice. Whenever I have a question, she would just shoot me down without checking with the landlord. She has been impolite and maybe she didn't think I am not a capable tenant - I ended up paying double for a nicer apartment!

AL · 11 August 2021

★★★★★ 5/5

Google

Working alongside John D Wood & Co. Estate Agents Oxford for the last 15 years, I have been extremely satisfied with their support in acquiring me tenants for my properties. I would highly recommend this company for it's upstanding professionalism and efficiency.

RSVP · 20 June 2022

★★★★★ 1/5

Trustpilot

Terrible experience with the manager at John D Wood Southfields

Terrible experience with the manager at the Southfields branch. To call him arrogant would be an understatement!I have now sold and bought property through this branch. Dealing with the same agent each time. I would rather give my property away than ever use him again.If he asked a question he expected an answer immediately. sometimes calling twice in one day and following up with emails. Bullying tactics and bickering with me over any decision that didn't suit him. He has no idea how to treat customers and suspect he has no one supervising his behavior. He's a disgrace to any company and should work in a back room where he has no contact with customers.

Mrs · 23 July 2021

★★★★★ 1/5

Trustpilot

I wanted to give minus for the score

I wanted to give minus for the score, but I guess 1 is the lowest score permitted. I was looking for the room to rent, and finally found very nice flat. Before I can rent the room, I had to go through referencing process which was quite traumatic. They had the problem with my current landlord referencing; though I had provided my landlord's contact and they can make the direct contact to my landlord, they kept asking me for the document I didn't have. As the result, they changed the referencing platform and asked me to fill the landlord contact and my employer contact again. This time, they had the problem with contacting my employer (The funny thing was that they requested me to fill the form in evening and expected my employer to answer right away in the morning). Apart from that, unless they demand something from you, they will unlikely answer your e-mail. To be honest, this company treated me like I was begging to live in the room for free. On the bright side, I am glad that this is just for renting the room, not for buying the property. If you are the landlord or tenant, please stay away from this agency for your own good.

Haruka · 2 July 2021

★★★★★ 5/5

Trustpilot

High calibre agents

I'm the landlord of a family-owned flat in Chelsea, and have used JDW for our last two tenancies.Initially, it was clear that Ed had a better knowledge of our neighbourhood than the other agents we tried. Given JDW's reputation, their fees were more reasonable than we expected - yet surprisingly the asking price was higher. It was a no-brainer, and more surprisingly, they managed to secure this higher level of rent, rather than it being a pitch just to win the business. When it came time to find new tenants, they again exceeded our expectations by securing (in the pandemic) 12 months advance rent at nearly the same rate.I wouldn't use JDW for management purposes as they seemed slightly inefficient (perhaps as all agents are?) when they organised our EICR. Aside from this, Ed has always had time on the phone to discuss anything from particularities to the state of the market - and his experience shows. Furthermore, his lettings team are very friendly and on the ball.Highly recommended.

Will · 28 June 2021

★★★★★ 5/5

Google

I have been a client of John D Wood for many years now and the service has been excellent. Of course any longstanding relationship will have its ups and downs and the team are always good at taking and responding to feedback. And special mention for Jackie Smith!

Binna · 20 June 2021