Trusted Agent profile · Oxford
★★★★★
460 reviews across 2 platforms
235 Banbury Road, Oxford, OX2 7HN
Part of John D Wood and Co Lettings, see every office.
John D Wood's office in Oxford, at 235 Banbury Road, is rated 4.1 out of 5 across 460 reviews on two platforms, including 174 Google reviews rated 4.8.
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Every review we hold for the Oxford office, from every platform, shown as written. First names only.
4/5
GoogleOur thanks to Daniel, Celia and the rest of the team for all your hard work. If it weren't for COV19, I'd be popping in to your office this morning, to say it in person!
Thank you for your wonderful review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
GoogleWe have had outstanding service so far from the whole team at John D Wood. From the initial consultation with Daniel assuring us that their approach would have an offer within a month, to the superb marketing material and then the carefully planned viewings with Annie, Celia and Wei. The offer amazingly did come in within the month, kindly relayed by Celia on a Bank Holiday and the efficiency since then has been overwhelmingly reassuring. Highly recommended.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotSound advice
Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process
5/5
TrustpilotThe Beckenham branch have been most…
The Beckenham branch have been most helpful in trying to sell our home and the staff are hard working and friendly.
5/5
TrustpilotVery efficient and engaged team at…
Very efficient and engaged team at Beckenham. We managed to sell quickly and they really helped in getting a good offer.
5/5
TrustpilotHighly recommended
I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!
1/5
TrustpilotAwful Lettings Management
As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.
5/5
TrustpilotJohn D Wood in Beckenham have been…
John D Wood in Beckenham have been excellent so far, positive, helpful, communicate well & keep me up to date!
5/5
TrustpilotJDW Beckenham branch
JDW Beckenham branch, expert, friendly and efficient service. Easy to contact and responsive in a helpful and positive way.
5/5
TrustpilotThe South Kensington Sales team is…
The South Kensington Sales team is friendly, knowledgeable and tenacious. I would highly recommend them for selling!
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic Organization Failure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
5/5
GoogleMy wife and returned recently to the UK (Oxford) after 2 years in the US. We had to find a flat to let while still in the US. The JDW team found us an outstanding flat, newly renovated to very high standard under their direction. They made the entire process of letting smooth and enjoyable, ensuring we are now in an ideal home. We give their team in Summertown the highest possible marks, and recommend them fully if you need a reliable, professional and personable firm to help with your own move.
Hi Douglas, thank you for your kind words of our dedicated team. It is great to hear that they were all very reliable, professional and personable. Best wishes, Emma.
5/5
GoogleAnother estate agent very badly messed up the launch of our house onto the market, but John D Wood managed to recover the situation and secure two good offers (in a slightly sticky market) within a couple of months. Due mainly to our buyers' solicitor, the sale then progressed slowly and with difficulty, requiring much patience, perseverance and problem-solving by the whole team at JDW and Annie in particular. As it turned out, more lateral thinking and excellent deal-making by Annie meant that we ended up buying (off-market) through JDW as well. Despite it all being hugely complicated and problematic, the sale and purchase got done in the end which probably wouldn't have been the case without the talents and above-and-beyond efforts of JDW/Annie. We are extremely grateful to them and thankful that we chose to move to them after our disastrous experience with the agent we chose initially.
Thank you Tom for taking the time to leave us with your kind words and wonderful 5* review of our dedicated team. Kind regards Emma
5/5
GoogleI highly recommend John D Wood & Co. as a letting agent, they let my flat within two weeks of it having been put on the market. The whole team are extremely helpful and knowledgable about the lettings process and were able to guide me every step of the way. The whole process was seamless from start to finish. Thank you Lucie, Sarah, Rebecca, Celia and Jackie!
5/5
GoogleThe wonderful team at John D. Wood made our idyllic home in Oxford possible! From the first moment, they were responsive and observant of every last detail. While we were house hunting from the US, Jackie gave us Skype tours of the house, answered every question, helped us through all the details of letting, and advocated for us as tenants. Throughout our year, Carol looked after us and responded immediately to every question or issue we had. They made us feel valued and cared for at every turn. We are enormously grateful for their time and support, and couldn't be more thankful for the beautiful Oxford home they made possible. Thank you, John D. Wood!!!
Thank you for the wonderful 5 star review Allison. We hope you enjoy your new home. With many thanks and warm regards.
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
5/5
GoogleI would rank John D Wood lettings by far the most professional of the agencies we have used to date and we have used several due to the nature of my husbands work. The staff have a mature, reassuring attitude suggesting any problems could and would be handled with the minimum of fuss and without delay. How true this turned out to be! Thank you Celia!!
5/5
GoogleWork relocation meant that we had to rent out our home of 20 years and become landlords for the first time. JDW held our hands the whole way through this process. Jackie, Katie and Mel make a great team, professional at all times, knowledgeable, communicative, transparent and, importantly, friendly. We felt confident in their advice, were very happy to work with them and to recommend them to others.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleWe recently sold, and bought, properties through JD Wood. Wai, Daniel and the rest of the team provided excellent and professional service at all times. They clearly build relationships with their clients, whether buying or selling. We appreciated how they kept us informed of progress, and were proactive where appropriate. Their advice was invaluable.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleI had a very negative experience with John D Wood agency. They are not looking after the future tenant at all (they call "client" only the landlord) and for them it is normal to provide a flat in not good conditions just because it is not a new property. In my experience they are just looking for the money but have no interest in satisfying the request of the future tenant or provide a flat of high standards. Finally, please be advise that the pictures on the website are taken by professionals and, in my opinion, do not really show the real conditions of the place. I would really suggest to do not use them and refer to other agencies.
Hi Maria, I am sorry to hear that you were unhappy with the way things concluded with your application for the property that you were interested in. Our client was keen to reach a compromise with you over your concerns, however they decided not to proceed with your application as you chose to leave a negative review about our service whilst negotiations were still in process. I am very happy to discuss this further with you as we take things like this very seriously. Please call me at the branch on 01865 477053. Branch Manager
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
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