Finders Keepers Oxford reviews

★★★★★ 5/5

Google

Finders Keepers have been a fantastic letting agent for us over the last 12 years. Virtually no voids and great attention to detail. I would thoroughly recommend them.And they are lovely people!

John · 24 May 2025

★★★★★ 5/5

Google

Great Service and Overall Management from Finders Keepers. Lily specifically has been very helpful and accommodating as property manager of my flat. 5/5 Service!

Aws · 16 August 2025

★★★★★ 5/5

Google

I high recommend Fingers Keepers and especially Aline Lo Bartolo. Extremely profesional and very helpful in every step of finding my new home.

Stavro · 14 June 2023

★★★★★ 5/5

Google

Five years ago, we had the chance and privilege to hire Finders Keepers as our property manager. This has proven to be a judicious choice. Over these years, our flat got redecorated, we had different tenants, had a few repairs done, aside from the usual payments of gardening services, utilities and city taxes. And finally, we sold our flat. For each of these activities, we got the assistance of FK's professional and courteous personel. We wish to extend our warm regards to their entire team!

François · 14 June 2022

★★★★★ 5/5

Google

I have just vacated a property which I rented through Finders Keepers for the last 5 years. In my honest opinion, they are one of the best estate agents I worked with, by far. Through their regular checks they keep abreast of what is going on with the house and provide valuable advice. When emergency occurs there is no fuss, they get things sorted in a speedy way. They served me so well I decided to use Finders Keepers fully managed lettings service when I let another small flat I own outside Oxford

Rodrigo · 14 June 2022

★★★★★ 5/5

Google

I couldn't be more pleased with the exceptional service provided by Finders Keepers, and I'd like to give a special shout-out to Emma. From the start, Emma demonstrated unparalleled professionalism and expertise, combined with her excellent communication. She guided us through every step of the process, ensuring we were well-informed. We are grateful for her assistance. Thank you, Emma, for making this journey so seamless.

E · 17 October 2023

★★★★★ 5/5

Google

Finders Keepers in Headington have been managing my property for a few years now and have always been extremely helpful, friendly and professional. I’m now selling my property, however they would be the first agency I would go back to if I needed letting management again. Thank you team.

Naomi · 12 August 2024

★★★★★ 5/5

Google

Finders Keepers have been my property managers since 2006 and they are amazing and so friendly to deal with. They look after my property assiduously and deal quickly and efficiently with any issues with the property. Importantly they have always found good and reliable tenants. I can't recommend them highly enough. Thank you!

Kate · 23 May 2024

★★★★★ 5/5

Google

I have been with Finders Keepers for some twenty-seven years. During that whole period they have been very efficient and reliable in all aspects of lettings, management and maintenance. As I live out of the UK it is particularly important to me to have agents I trust to handle all the affairs to do with the house. I have excellent communication with staff and recommend them highly.

Michael · 14 June 2023

★★★★★ 5/5

Google

We have a number of properties managed by Finders Keepers in the Oxford area. Over the 20 years that we have been working together, they have always provided an excellent and personal service across the three offices that we work with. We highly recommend them and their associated trade support teams.

John · 30 May 2024

★★★★★ 1/5

Google

Throughout 10 years of renting with agencies, I had all sorts of tiny troubles and obviously every agency wants to profit from the tenant by charging the deposit in the end, but boy this has been the worst possible agency I’ve ever dealt with. Due to the fact that I and my partner did not take any pictures at the beginning of the tenancy and just accepted the given inventory check-in, where the photographs were taken from far away not showing any marks or blemishes on the furniture etc. We were ripped off at the check out. The check in was done by an independent party, the check out, this agency prefers to rip off the tenant by doing the check out themselves with the landlord. Considering the fact that we had huge issues over the course of the tenancy where the agency neglected us for 6-8 months (no response to emails about flooded bedrooms, sinks, broken showers etc) and we were flooded in 2/3 rooms of the flat, they charged the landlord who had to pay us for the unused rooms (weeks’ worth of money, not 8 months). Obviously, the landlord wanted that money back in the end, so they charged us ridiculous moneys in the end at the check out. We gained nearly nothing after going through the Tenancy Deposit Scheme as we did not take zoomed in pictures at the check in. Check out images provided were zoomed in 5x closer than the check-in where some images were missing and were never provided as proof. The agency also lied to us about not receiving the emails about the flooded bedrooms, only to later for their IT to find out that one of the assistants deleted the emails. We lost £650 from our deposit at the check out. Initially, the agency wanted to charge us £850. Anyway, this is truly the worst agency I have ever dealt with, they lie, do not reply to emails, and make sure to rip you off to the fullest. I would steer clear.NegativeResponsiveness, Quality, Professionalism, Value

Elizabeth · 27 August 2021

★★★★★ 5/5

Google

Thanks to Agent Rose and other agents from the Finders Keepers Headington branch, my friends and I successfully rented a house in a short time. They are highly professional and the property managing officer answers to our queries promptly.

Ellen · 15 June 2019

★★★★★ 1/5

Google

This agent uses discriminatory practices that make securing housing, something all of us need and deserve, nearly impossible for those on benefits. The way these agency treats people is honestly despicable. "No DSS" practices were ruled to be illegal and while they may not explicitly state they won't rent to those on benefits, I know that if landlords don't want tenants on benefits, Finders Keepers will be complicit in that dissemination and turn away hard working people seeking housing.NegativeQuality, Professionalism

Chels · 14 June 2021

★★★★★ 4/5

Google

I had initially I had heard bad things about FK but after being a tenant with these guys I actually found them really good. They have been really reasonable and when I wanted to end my contract early with some new tenants I had found to take over my contract they were extremely accommodating and very fast to act. I was basically gobsmacked at the difference in how they handle tenants compared to chancellors estate agent. I had the same property manager the whole time I was with FK and thought they were true professionals.

Mmmcupatea · 14 June 2021

★★★★★ 5/5

Google

Great estate agency and amazing staff. Today Tobia was really kind, friendly and helpful.

Assunta · 14 June 2023

★★★★★ 5/5

Google

Got a job and had to find a place and move in very quickly. I had Patch, who was incredibly understanding of the tight schedules I operated in and made the whole very stressful process easy and manageable. Extremely helpful and would recommend!

Olivia · 27 July 2024

★★★★★ 5/5

Google

We have been clients of Finders Keepers for well over 20 years and during this time we have used their offices in St Clements and more recently Headington to find tenants for our properties. Their well trained staff provide excellent guidance when seeking new tenants, and also when negotiating renewals. Always a pleasure to contact FK and speak to Anna Helen Kate and Rosie for advice in the knowledge that you will receive the benefit of their professionalism and wide experience of the letting market. Liz and Nigel.

Nigel · 14 June 2020

★★★★★ 5/5

Google

I cannot express how happy we were with the service we got from Finders Keepers Headington. After years of bad to ok experiences this is one agency that is just very professional about every aspect of rentals. They (Rose, in particular) were very helpful in finding a place for us that would fulfil our requirements (pets). Then, after we moved in, the property manager (Tash) was very responsive and arranged any necessary repairs quickly and without us having to follow up. Finally, after we moved out, we were not charged anything against our deposit. I can also say that if you are a landlord, Finders Keepers are also a way to go - through periodic inspections they were making sure that we are keeping the place in a good state. Overall, just an ourstanding, professional agency.

Barbara · 14 June 2020

★★★★★ 1/5

Trustpilot

Beware of Finders Keepers'

Beware of Finders Keepers' Their disregard for the truth continues. After my unfavourable review of them yesterday I read their reply which was that I was satisfied with the discussion Gareth Gould & I had re my complaint. Quite untrue. Their spokesperson said they would be happy to discuss it further but tho' I tried to speak to her or Gareth Gould or the MD, Paul Rushworth, yesterday afternoon no-one has bothered to contact me. I am putting in a TPO complaint to The Property Ombudsman.

Annis · 23 February 2024

★★★★★ 5/5

Google

Very professional and friendly service!

Lenni · 11 October 2025

★★★★★ 5/5

Google

Finders Keepers rented out my property for over 10 years and were always successful in securing tenants and managed the whole process. Finders Keepers also they provided excellent communication and efficiently dealt with any house related issues raised by the tenants. When it came to selling the property, once again, great management and support through the whole process.

Bobby · 14 June 2023

★★★★★ 5/5

Google

As a landlord I've been with FK for 25 years, very satisfied with the service, the property has been rented throughout, the staff are quick to respond and with a genuine personal touch. Peace of mind that my property is in good hands.

Ilana · 23 May 2024

★★★★★ 5/5

Google

Finders Keepers (East Oxford) has made finding housing in Oxford exceptionally pleasant. They have provided fantastic support and went out of their way to help us. We could not recommend Finders Keepers more highly.

Emily · 11 October 2024

★★★★★ 5/5

Google

A really good company to rent from. I have found the perfect house and they were extremely accommodating in helping me find it. Emma, in particular, is a lovely real estate agent who helped me find somewhere in East Oxford - she was so kind and professional. The company is lucky to have her on team.

Charlotte · 19 July 2023