Finders Keepers Oxford reviews

★★★★★ 5/5

Google

I recently moved to a new flat with Finders Keepers Letting Agency, and I must say, their service exceeded my expectations. From start to finish, they demonstrated professionalism, efficiency, and genuine care for their clients. In addition, I would also love to mention the efficient role of both the deputy manager (Adrian Higgins) and senior lettings agent (Emma) in ensuring a smooth process. They took their time to understand my requirements and provided tailored solutions.Their proficiency in the property marketing were evident, they guided me through every step and this is the precise description of an efficient property management.

Dr.mohamed · 14 April 2024

★★★★★ 5/5

Google

I would highly recommend Adrian from Finders Keepers. He was so helpful and understanding with all my problems throughout my stay.

Ozan · 11 October 2024

★★★★★ 5/5

Google

We have lived in a house managed by F&K for 5 years. They were always quick and transparent to solve issues. Andy and Claire, property managers responsible for the property we lived, were always friendly and efficient during inspections.

Rafael · 11 October 2025

★★★★★ 5/5

Google

We've had a wonderful experience dealing with Finders Keepers Headington over the last 2/3 years, especially Adrian Higgins qho managed our property. If we had any issues/questions hey would quickly resolved/answered and always with great and realistic understanding. Thanks so much again!

Jessica · 14 June 2023

★★★★★ 5/5

Google

I highly recommend Finder Keepers, Headington office as they have been brilliant at finding a rental that matches my requirements. They are very attentive, helpful and prompt in all communications. This is the best experience I've had with Letting Agencies in Oxford.

Laura · 14 June 2023

★★★★★ 5/5

Google

I rented a very nice house in findkeeper! It was really difficult to rent an apartment in Headington, and I fell into despair for a while. But Kate, the agent here, helped me find a house that was not listed online. I received a reply from the landlord the same day I submitted the application. Kate also helped me coordinate my check-in time so that I could move into my new house at a suitable time. Thank you very much. Kate, the agent here, is very gentle and kind, and considers her clients very thoughtfully. The subsequent process was also very smooth. Thank you so much!

Guangyi · 13 February 2024

★★★★★ 5/5

Google

Adrian was my lettings agent and he was a great help throughout the entirety of the tenancy as well as making the move out process smooth and thorough. Would highly recommend!

Callum · 14 February 2024

★★★★★ 5/5

Google

Emma Stevens of Finders Keepers was excellent in helping us secure a rental property from abroad. This had the potential to be complicated but Emma and her team handled this in a proffessional and friendly manner. She was very swift at responding to all our questions and helped facilitate this move seamlessly. Very impressed!PositiveResponsiveness, Quality, Professionalism

Lucas · 14 June 2021

★★★★★ 5/5

Google

The team helped us find a perfect home for me and my partner, and we were very happy with the professional, friendly, and helpful customer service. I will definitely recommend Finders Keepers to others.

Lenka · 27 September 2025

★★★★★ 2/5

Trustpilot

Flippant attitude towards tenant rights

Now that we've moved out I can finally leave a review and feel a modicum of catharsis. As tenants we found Finders Keepers (West Oxford) consistently disrespectful of our tenant rights. In particular, they repeatedly would schedule property visits or maintenance visits with less than 24 hours notice. We politely pointed out that this violated our right to live privately and without disturbance, but this email was not acknowledged and this behaviour continued throughout our two-year tenancy. Giving 24 hours notice before a property visit is a low bar. It's basic courtesy, as well as a legal obligation. On the plus side, we had a mostly pleasant move out experience. Our deposit was returned almost in full with some slightly overpriced but mostly fair charges. And we found the move out guidance clear and helpful. On the whole, though, our impression was that FK's incentives were overall aligned with keeping our landlord happy. They didn't much care that we were quiet, respectful tenants. In fact, I think their incentive might be to have higher tenant turnover so their landlord clients are more reliant on their services. You'll notice that the positive reviews mostly come from landlords while negative reviews are more from tenants.

Chester · 24 October 2023

★★★★★ 5/5

Google

I have just started renting with Finders Keepers and have found the whole process very simple and easy thanks to Emma Stevens! Katharine, our property manager, has also been great checking that we settled in okay! Very happy with the service we have received.PositiveResponsiveness, Quality, Professionalism

Emma · 14 June 2022

★★★★★ 5/5

Google

Finders Keepers have managed my property for the last 18 years and I have only praise for their work. Not only have they managed the tenancies professionally but have also ensured that the property was in excellent repair and able to secure quality tenants. They have been easy to deal wth, very prompt and anticipate things well before they eventuate making sure we are well prepared.

Rhys · 27 June 2024

★★★★★ 1/5

Trustpilot

Rivercourt on Trinity Finders Keepers

We just moved in to Rivercourt on Trinity Street yesterday and had to call a plumber because there was no hot water. The property was poorly managed by Finders Keepers. on the first day, there was no hot water and none of the heaters were working. The plumber advised us to get an electrician to fix the heaters. it is winter now in Oxford. Letting agent Chris emailed me, "the demand in Oxford is very high and the landlord could have gone with anyone else as there are many that want the property. if we put it back on the market this week we would have it let again within a few days." this is Finders Keepers. I wonder how I can report the agency to a supervisory body. the agent gave us a faulty apartment on day one.

FLC · 28 October 2021

★★★★★ 2/5

Trustpilot

Sadly seems understaffed and…

Sadly seems understaffed and overworked. Property managers are tasked with full-time jobs outside of the office, so emails are left unanswered for weeks, if responded to at all. When visited in person or called, the agent seems apologetic that staff are overworked, and apologized for the poor service. Issues with house such as leaks and electricity faults have taken 9-12 months to resolve. Hopefully management can work to relieve overburdened junior staff which is leading to mistakes in admin and long delays in resolving housing issues for both the tenant and landlord.

Charles · 24 July 2023

★★★★★ 5/5

Google

Great service and estate agents. Really good communication and always there to answer any of our questions and help us around. Thank you Aline for making our move so easy and smooth.

Evangelia · 14 June 2023

★★★★★ 5/5

Google

We highly recommend Finders Keepers. They were the only estate agency to respond to our emails and help us find a flat that was even beyond our expectations. During our home search, we were in contact with three agents: Dulcie Philips, Kate Rutherford, and Emma Stevens, our main contact. They all played a complementary role in helping us to find the perfect flat. A big thank you to all of them. They were always extremely prompt and detailed in their responses to all our questions and queries. They took care to help and guide us through the process. Their extreme professionalism was very reassuring and took a lot of stress off us. Thank you very much Finders Keepers.

Morgane · 14 June 2023

★★★★★ 5/5

Google

I recently had the opportunity to interact with Finders Keepers and was extremely impressed with their services. I normally find the moving process quite difficult and had a really poor service experiences before but Finders Keepers' staff was very friendly, knowledgeable, and efficient in handling my request. It was exceptional how the whole process was super quick and hustle free. They were able to provide me with the information I needed in a timely manner and went above and beyond to ensure that I was satisfied with the outcome. Overall, I had a great experience with them.

Ozi · 14 June 2023

★★★★★ 5/5

Google

We first rented out our house in Oxford with Finders Keepers over twenty years ago. In that time we have had a number of different tenants, some staying for a number of years. We never had any problems! Finders Keepers were amazingly good at finding new tenants, and we usually only had a ten day period between tenancies. About ten years ago we all agreed that our house needed a major overhaul, with a new kitchen and bathroom and complete redecoration. The wonderful team from Bricks and Mortar had it all done in five weeks and new tenants scheduled to move in. And when we took our house back after all this time it was in better condition than when we left it! We cannot recommend Finders Keepers highly enough. They have been fantastic.

Martin · 14 June 2023

★★★★★ 5/5

Google

I high recommend Fingers Keepers and especially Aline Lo Bartolo. Extremely profesional and very helpful in every step of finding my new home.

Stavro · 11 January 2024

★★★★★ 5/5

Google

Although it did not end on a tenancy agreement, my experience with Finders Keepers was great. Indeed, I met Aline who have been extremely kind, patient, and dedicated to answer all my questions. Being both French, it has been really comforting to start my accomodation search in Oxford with her explanations. In other words, her friendliness and French proficiency are two major assets of Finders Keepers. My other interactions with the team was excellent too. Un grand merci!

Achille · 14 June 2023

★★★★★ 5/5

Google

I have known Finders Keepers (FK) for over 35 years, both as tenant and landlord. The properties are nicely presented and FK have always been quick to attend to any problems with a fair and balanced approach to both parties. The staff are a pleasure to deal with. FK have a lot of experience in the rental sector. jamie thomas

Jamie · 27 June 2024

★★★★★ 4/5

Trustpilot

We have been very happy with Finders…

We have been very happy with Finders Keepers in our house search. Our previous landlord decided to sell the house we rented for 10 years. Collette at Finders Keepers in Witney found us a great house in Longhanborough. Danielle in the Witney branch met us at the moving day and was very nice showing us around and checking to make sure everything was in order. We would recommend this company to local renters. Arie

Arie · 1 February 2025

★★★★★ 5/5

Google

Kate was amazing - we saw the flat on a Friday morning and had signed the contract within 5 working days with references, documents etc all sorted. Kate was completely on it, always available and charming as well. Could not recommend Finders Keepers highly enough.

Rosalind · 14 June 2020

★★★★★ 5/5

Google

Finders Keepers in Headington have been managing my property for a few years now and have always been extremely helpful, friendly and professional. I’m now selling my property, however they would be the first agency I would go back to if I needed letting management again. Thank you team.

Naomi · 11 October 2024