Finders Keepers reviews

★★★★★ 1/5

Google

Our experience with Finders Keepers (East Oxford, 122 London Road) has been consistently disappointing and unprofessional. On two separate occasions, regarding two different properties, my partner contacted the office to arrange viewings. Each time, we were kept on the phone for several minutes answering extensive personal and financial questions, effectively a full pre-screening process, before being told that someone would “get back to us” to confirm a viewing. No one ever did. We followed up twice for each property and still received no response. Not even a courtesy email or call to say the property was no longer available. Nothing. If an applicant is unsuitable, that should be communicated clearly and promptly. If a property is no longer available, that should also be communicated. Silence is not an acceptable standard of customer service, particularly after collecting detailed personal information. The experience felt dismissive and inefficient, and it reflects very poorly on the branch’s communication practices. We will not be using Finders Keepers again, nor would we recommend them based on our experience. Extremely disappointing

Gillian · 16 February 2026

★★★★★ 5/5

Google

I recently moved out of a property managed by Finders Keepers in Headington and wanted to share my positive experience. The team( Eleanor, Lily, Rebecca) were consistently polite, responsive and clear in their communication throughout my tenancy. The check-out process was smooth and fair, with everything explained properly. There was a delay with the boiler repairs last winter, but the team handled it thoughtfully by providing supplementary heaters and giving reassurance around the electricity costs. I really appreciated the support and acknowledgement of the inconvenience. Overall, I’m grateful for the friendly and professional service, and would happily consider renting with them again. Thank you FKH!

Wawey · 26 November 2025

★★★★★ 5/5

Google

My husband and I stayed at a flat managed by Finders Keepers in the Headington area for two years, and we would have loved to keep staying, if we hadn't moved overseas. The FK team was responsive and very professional from the moment we first got in touch about viewing the unit until the final deposit was processed. Our landlord was similarly responsive and understanding about rent increases and repairs. We really appreciate our time there and wish the FK staff (especially Claire) all the very best!

Carmen · 27 October 2025

★★★★★ 5/5

Google

Finders Keepers were absolutely great. I was able to move into a new flat within the week of making contact with Finders Keepers to look for a flat. Rebecca was very helpful and responsive and able to organize this very quick move in for me. And Lily has been great tending to any help with the property after move in. Overall great experience!

Annalie · 26 November 2025

★★★★★ 1/5

Trustpilot

Unprofessional and the service is suck

Unprofessional and the service is suck. I have a tenancy starts on 28th and ends on 1st. Yeah that's fine , few days to pay extra. Before 3 months to the end, they need renew or vacate notice.I signed the agreement to renew 1 month which should be ended on 1st again. They changed it to 2nd without notice me just because 1st June is a Sunday. And I have to pay 1 day(30 quid) extra which is not my problem. This agent is just so unprofessional and wouldn't give any notice.

Luchao · 8 May 2025

★★★★★ 5/5

Google

I’ve been renting in Oxford and London for 18 years, and Finders Keepers is hands down the best estate agent team I’ve ever worked with. Billy, Emma, and Alyshia were exceptional, going above and beyond to guide me through every step of the renting process. Their professionalism, dedication, and genuine care made what can often be a stressful experience feel seamless and even enjoyable. I’m incredibly grateful for their support and would highly recommend this fantastic team to anyone in search of a smooth and stress-free rental experience!

Patrick · 8 January 2025

★★★★★ 5/5

Trustpilot

Wonderful Estate Agent!

I rented my first property through Finders Keepers, and have used them again for my second property search. They knew exactly what I was looking for, and I am very happy in the property that they found for me. I have no reservations in recommending Finders Keepers. Thank you Holly, Heather and team!

Leanora · 7 October 2025

★★★★★ 1/5

Google

Avoid This Letting Agency, Negligent and Unethical If I could give zero stars, I would. This agency repeatedly ignored serious maintenance issues throughout our tenancy. We reported a foul smell in the kitchen and persistent damp on the walls just after moving in, yet nothing was done despite multiple complaints. It wasn’t until the council got involved and imposed mandatory structural improvements that these issues were finally acknowledged. In hindsight, there were clear signs of these structural failures before we even moved in, which the agency willfully ignored. The boiler was an ongoing nightmare. It broke down so many times we lost count, leaving us without heating or hot water for days in winter temperatures. Even British Gas confirmed the unit was too old and needed replacing, but the landlord refused. When the landlord finally visited, they were dismissive and rude. The letting agency was scared of them and would not speak up. On top of this, black mould was present in every room, making the living conditions completely unsafe. The agency failed in its duty to ensure the property was safe and habitable. Proving just how dire the situation was, the house sat empty for 10 months after we moved out because of the extensive work required imposed by the council to make it livable again. This work should have been done long before we ever signed a lease. Their lack of care for tenants’ well-being is appalling. They continue to protect negligent landlords at the expense of residents. Do yourself a huge favour and stay far away from this agency.

Alena · 16 March 2026

★★★★★ 4/5

Google

The experience with the staff at Finders Keepers was excellent. The estate agent who handled my property, Emma was outstanding. She was professional, prompt, warm and friendly which made me feel as though I was dealing with someone who prided themselves in doing their job well. This was the experience with all of their in office staff which stood as a stark contrast to the other agents in Headington. The only reason that I am rating 4 stars is due to the tenant referencing company used by Finders Keepers, Vouch. Uploading the documentation on Vouch was smooth and efficient, however as soon as there was an issue with an aspect of the refernecing I found Vouch's staff inflexible and lacking initiative. Resolving the issue took a lot of time and effort on my part and Vouch were unclear with their communication. As this was a significant part of the onboarding process for my tenancy I have to consider it as part of my rating. Overall though, the Finders Keepers staff are exceptionally professional and I feel reassured that they will be handling my property for my tenancy.

Harry · 19 August 2024

★★★★★ 5/5

Google

I have let my property through Finders Keepers for the past 17 years and every aspect of my dealings with them has been friendly and helpful. I knew that any issues would always be dealt with promptly and efficiently and to a high standard. In particular I would like to thank Anna and Adrian for all their help over the years and for always being on hand with support and good advice. I would highly recommend Finders Keepers.

Jo · 19 August 2024

★★★★★ 1/5

Trustpilot

Avoid Finders Keepers!

We were tenants continously for 8 years. Always paid rent on time, had the house professionally cleaned by FK's recommended cleaners. They are refusing to return our deposit. Trying to charge us £12 for a missing light bulb, £60 for a vacuum cleaner and a microwave left in the garage (which must belong to previous tenants). Gave them a new light bulb (costed £2) and collected the items to take to the skip. The garden was landscaped to have pebbles. Over the years the plastic sheet under the pebbles deteriorated and weed grew all over the pebbles. It became impossible to maintain the garden, which we have been saying to FK for the last few years. So last year we asked, if the landlord would arrange a new landscaping. This is not a tenant's responsibility. FK said landlord didn't want to do anything. Then I told them last year (twice via email) that we will stop maintaining the garden and would object to our deposit being held for this. FK did not comment or respond. Now they are holding our deposit. I contacted the branch manager and she says our property manager is on holiday. She will respond when she comes back! If you are a tenant avoid this agent, if you can! If you are a landlord beware, you will be charged for unnecessary visits and repairs!

HM · 15 September 2026

★★★★★ 5/5

Google

We have been very happy clients of Finders Keepers in Headington for decades. Every aspect of the process just cannot be faulted. They find excellent tenants for our properties; always deal with maintenance issues promptly, efficiently and to a high standard. They organise our required licenses and all the health and safety for us. Professional advice on tap and really helpful staff, who despite having so many other properties on their books, somehow, manage to make you feel like you are the only one! We used to manage our own properties so we have an understanding of just how difficult it really is, they work very hard for us. Thank you Fiinders Keepers for the excellent service over the years.

Tina · 6 June 2024

★★★★★ 1/5

Trustpilot

Very disappointed so have to share to…

Very disappointed so have to share to ensure others don't make the same mistake of choosing FK to support accommodation needs. Currently in a discussion about termination of tenancy. My son spoke to the Team in person, was advised to put termination in writing which he did. He asked for confirmation of his understanding of requirements, payments and the potential of filling his place in the agreement. Received no answer. He then phoned 3 times in the days after, no call answered and no calls returned. 2 months later, we received a message stating the termination correspondence was not good enough and that the termination would only start from the day of their response.. WRONG ANSWER. Notice to terminate need not be acknowledged by the Landlord or in this case FK. If they were unclear, they had plenty of opportunity to respond to the correspondence and/or to return calls. I'm now seeking legal advice, which is a shame given we honoured 2 month's notice and rental payments. All this even though my son never actually moved in. I would warn against others using their service, not recommended. Trying to pull a fast one at the risk of bad review and legal action.

Elliot · 9 September 2026

★★★★★ 2/5

Trustpilot

I would be very cautious and on the…

I would be very cautious and on the ball when you get your tenancy with FK. I really feel disappointed and they tried to pull a fast one with cleaning. So my advice is: Check your inventory inperson and raise anything even the most minor things, or as soon as you become aware, don’t feel you’re being too picky!. Check there is a professional clean invoice prior to your tenancy, check what you see substantiates a professional clean and check the receipt for cost. When it comes to checkout, do this in person and make sure they are not trying to claim higher expectations than what you experienced moving in. Recheck your inventory and evidence you have, make sure all images are time stamped and show like for like or differences. From experience they will try and pick on the most petty things, things that were in the same condition on moving in or in places you wouldn’t expect and trivial. Ask them at least a week or two before checking out for a checklist of what they go through with transparent criteria. Be aware of your rights and what constitutes claims that are disproportionate and extortionate cleaning prices Be aware of what would count as going beyond apportionment and into betterment and make sure they share professional cleaning invoices. Very disappointing end of tenancy experience.

Jo · 9 September 2026

★★★★★ 5/5

Google

I highly recommend Rebecca F. from Finders Keepers. She was incredibly responsive, accommodating, and personable throughout the entire process. Rebecca took the time to understand my needs and provided tailored recommendations that perfectly matched what I was looking for. Her professionalism and thoroughness in handling viewings, paperwork, and negotiations made everything seamless and stress-free. If you want an estate agent who genuinely cares and goes above and beyond, she's is the one to choose. Thank you for making this such a positive experience!

Isabel · 23 May 2024

★★★★★ 5/5

Google

Great experience with my property manager Lily, after a bit of a rocky start with my previous property manager. Lily was polite, attentive, empathetic, responsive and very professional. Pleased with the service I received and would be happy to use them again in the future.

Seemo · 16 August 2025

★★★★★ 5/5

Google

Really great rental agent from start to finish. From the moment I picked up the phone and enquired about a property, Rebecca was extremely pleasant and treated me like a human being rather than a potential sale or a pesky tenant. This was not the case with many other agencies I called! Anna was also great and smoothed over an initial problem very quickly. All throughout the tenancy, Claire was very quick to respond to any problems - I even locked myself out one time and she drove down with a spare key with was VERY much appreciated. We have now moved into our own home but if I ever decide to rent my house out, I'd go with Finders Keeper. Really fair, friendly, efficient agency. Thank you!

Katie · 6 June 2025

★★★★★ 1/5

Trustpilot

Unsympathetic, unfair, the worst agency…

It’s been three years since I rented with Finders keepers and it has taken that long to recover from my experience of renting with them. My husband had died of cancer and neighbours moved in next door, who were house flippers. For the year that the neighbours owned the property next door it was non-stop banging and drilling and noise. Finders keepers were incredibly unsympathetic and clearly didn’t care. They made it clear that it was nothing to do with them. Although legally this is the case it was shocking how uncaring they were, especially in lieu of the fact that my husband had died. We ended up leaving the property and Finders keepers, despite the fact that I spent a lot of money getting a cleaning firm in, wanted to not only take my deposit of about a grand and a half but also additional money on top. I had to get an on money involved who ended up ruling in my favour, so that I didn’t end up losing all the money they wanted to take from me. I have rented over for many decades with many agencies and always had a positive experience until this agency, who are the worst agency I have ever rented with. I should have known, because when I walked into the office for the very first time, somebody was there with a complaint and they were dealing with it very poorly.

Jayne · 18 November 2025

★★★★★ 5/5

Google

Finders Keepers have restored my faith in lettings agents! Claire, Adrian and Emma were fantastic from start to finish and we greatly appreciate all their hard work. We rented a place in East Oxford for 18 months and felt supported by their team throughout - repairs were sorted quickly and efficiently, emails responded to promptly and they genuinely seemed to care - I would have no hesitation to use them again or recommend to a friend. Thanks team!

Lucy · 14 February 2024

★★★★★ 5/5

Google

Rebecca at Finders Keepers in Headington was excellent to work with - she was so lovely, polite, easy to deal with and professional. She was always available to answer questions and facilitated a quick-turn-around on a last minute move. Equally, Eleanor has been a fantastic property manager, promptly and reliably taking care of any issues. We can't thank them enough for all of their efforts.

Sheri · 25 September 2024

★★★★★ 5/5

Google

I had an excellent experience with Finders Keepers (Headington). They noted our requirements for a rental property and Billy was so quick to find us something perfect. We really valued their 'first come first served' approach to rental applications to avoid competition - which is strong in Oxford. We mostly had contact with Emma who has been so kind and friendly.

Alicia · 5 November 2024

★★★★★ 5/5

Google

I got my first rented apartment in the UK through Finders Keepers, and I can't thank Rebecca enough for her incredible support throughout the entire process. She was cooperative, always responded promptly, and stayed proactive every step of the way. Rebecca patiently helped us understand the system and made what could have been a stressful experience feel smooth and manageable. I would definitely recommend Rebecca and the Finders Keepers agency to anyone looking for a new home. Their professionalism truly stand out!

Aarzu · 25 April 2025

★★★★★ 5/5

Google

Claire was our property manager for the year. Was very responsive and explained everything clearly. Demonstrated very good local knowledge. Concerns addressed via email, phone or online portal. Would recommend.

E · 16 October 2025

★★★★★ 5/5

Trustpilot

Great property management for the house we rented as student tenants

Finders Keepers managed our student tenancy on behalf of our landlord, and were super throughout. Callum took over as our property manager part way through our tenancy, and showed huge attention to detail, especially during our check-out. Callum was really communicative both over the phone and on email, and really worked with us to make sure we were heard as tenants. We felt really safe and assured renting as students with FK (not always a given as we've since learnt from other estate agents!), and we felt FK held our best interests throughout. We were very lucky to also have an exceptional landlord, who it was clear FK kept a good working rapport with; minor maintenance issues that we reported were dealt with quickly and professionally. Thank you for a really positive rental experience!

Beth · 16 September 2023