Trusted Agent profile · Oxford · Oxfordshire
Verified
★★★★★
957 reviews across 2 platforms
255 Banbury Road, Oxford, Oxfordshire, OX2 7HN
Part of Chancellors, see every office.
Chancellors's office in Oxford, Oxfordshire, at 255 Banbury Road, is rated 4.1 out of 5 across 957 reviews on two platforms, including 604 Google reviews rated 4.3.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleManisha has been very prompt and helpful in responding to any questions we had, and provided good details about the property. Would definitely recommend :)
Hi Hira, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI had mixed experiences with different agents around Oxford, but Jordan was very helpful in helping us secure a place while we were not living in Oxford
Hi Nathan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleTilly has been very useful and quick in replying and has made the process super simple, highly recommend.
Hi Alexandra, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
2/5
GoogleI rented an apartment with them as leasing agents in 2019. They were nice and responsive at first but then as soon as the contract was signed and you are locked in their attitude changed completely. Especially during the move out stage, the agent (Helen or whatever her name was, the 20 something year old girl with heavy makeup) I was dealing with was extremely rude, both in email and in person. The majority of the 5-star reviews on this page are fake and sent from fake google accounts with 1-2 reviews each, each spaced out a bit to look "real" (come on guys you can try harder than that). They can't even put effort into making their fake reviews look legitimate (as easy as it is), so that should be a warning sign already for whoever is reading this.
Good morning IFM Alcuaz, all 5-star reviews on our branch pages have come from clients of ours who are pleased with the service we have provided them. Your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleThank you to Netta and Steven for your assistance in helping us secure a rental property in Oxford. We highly recommend their service and professionalism.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleJordan made my rental process incredibly smooth. His exceptional work is commendable, and I highly recommend his real estate services. Thanks, Jordan!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookFrancesca is my property manager, she is a pleasure to work with. When I have some problem, doubt, ...she always responds fast, by telephone and also by email. She is really helpful. It is a pleasure talk with her, always polite and nice. I am really happy with her.
Thank you so much
5/5
FacebookBen Robertson was the only estate agent that we came across that explained everything we needed to know about renting our first property. As my husband was from Bali I was concerned that It would affect our renting prospects.. Other estate agents Haven’t been very helpful compared to Ben. You have put our mind at rest and we are no longer stressed about the renting process. Look forward to working with you in the next couple of months. Thanks again!
1/5
GoogleI phoned them this morning to ask a question regarding to a property me and my house mates were interested in renting for the next academic year, and quite honestly I don’t think I’ve ever spoken to such rude people in my life. The man and woman who spoke to me were so arrogant and nasty that honestly even if me and my friends find the most amazing house with this estate agency we will not go for it as I don’t think such rude people deserve the commission from the property’s we choose to live in and I honestly don’t think anyone should have to deal with such horrible people for there homes. I wouldn’t even give one stars if I had the option to !!!
Hi Cassandra, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks
1/5
GoogleIf you can avoid renting through Chancellors, do it. We had a terrible experience, negligent staff who made severe mistakes in our admin, causing our move to be postponed by 6 weeks the night before the actual moving day with zero compensation. We were regularly lied to about the landlord’s actions (we later found out in direct contact) and they tried to keep our deposit for damages to items that didn’t exist (we won this fight after a dispute). Chancellors drove us close to a nervous breakdown and I do not recommend working with them.
Hi Alexandra, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleI had such a good experience with Jasmine Very helpful and professional, she made the process very easy and helpful
Hello Li, we are disappointed that you have rated us only one star with no explanation as to the reason. We always seek to deliver a quality service as our overall scores and many 5* ratings on Google and other review sites demonstrate. Please contact caitlin.greaves@chancellors.co.uk if you have any questions we can assist with. Many thanks.
5/5
GoogleMr Jordan Gibbs was helpful and professional, he has been very responsive making the process easier and less stressful.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWe were looking for a property to buy and Charlotte Willey has been the most knowledgeable, kind, efficient and helpful of all the state agents we came across. Thank you so much and keep up the good work!
Thank you for leaving us this great review Esther, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
GooglePlease stop spamming me with calls.
Hello Timothy, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
GoogleCaitlin dealt with all queries promptly and always had a positive attitude. Was proactive in making sure that the purchase got to exchange and went above and beyond in checking on the property when it was empty as I don’t live in the area. Would highly recommend.
Thank you so much for your kind words, Adam! We're thrilled to hear that Caitlin provided such excellent service and support throughout your purchase. It’s always our goal to go above and beyond for our clients. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
GoogleMr Jordan Gibbs was helpful and professional, he has been very responsive making the process easier and less stressful.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookFrancesca has recently become my property manager, she is an absolute pleasure to work with. Very quick to respond to any of my queries and sorts out any problem we may have immediately. Francesca is incredibly polite and very easy to talk to you. Would highly recommend ??
Thank you very much!
5/5
GoogleBest experience I’ve had with a letting agent in Oxford. Jordan was helpful, honest, and provided good advice when I was looking for a property to let in Oxford.
Thank you for leaving us this great review Alex, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleChancellors are helping with the sale of my flat, which has been a protracted and frustrating process (absolutely not Chancellors' fault). Ella has been my contact throughout, and her friendly, professional and capable approach has been much appreciated, and has made a difficult process much easier. I've really felt that she is on my side throughout. I recommend Chancellors from the seller's perspective.PositiveResponsiveness, Professionalism
1/5
GoogleChancellors it's the worst state agent in UK, very unorganised and disrespectful to their client specially the East Oxford branch in Oxfordshire. I rent a property for 3 year contract, I wanted to be there for a long term that' why I signed 3 year contract. These scammers they put me in the property for first few months so they can get bones for them self. They started to do viewings the first 2 month once we moved to the property. In our contract agreement in paragraph 4.2 (d) it says that the viewing it’s not allowed until the last 2 month of you tenancy. They even break the law with us terrible treatment. Also they lied about rent areas on me. I’m very disappointed how the chancellors treated me.
Hi Hwz Saied, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleChancellors has a wide range of properties up for rent. The agents are always answered my calls, even when I called them 10 times a day. The agent that we have been in contact through the renting process was Freya Thomson. She is a star! She responded my emails within 1-2 hours, called me back if she couldn't answer her phone and she was really helpful! She really tried to help us to find a landlord that would let our dogs move in with us. She arranged everything for us. I cannot thank her enough!!!
Hi Zsofia, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleNightmare 😳. My daughter moved in to a joint tenancy property in Oxford in Sept ‘21 organised by chancellors. It has been like pulling teeth trying to get any response out of these guys… 10/10 for frustration and 1/10 for professionalism. We're now at end of the tenancy (31/08) and things have gone from poor to really poor! Handed the keys in on last day of tenancy, landlord phones up 2 weeks later informing us that the keys have yet to be handed in! Chancellors insisted the keys were not there even though I physically handed them in myself. In the meantime Chancellors release the undisputed deposit, even though they have no keys(?!). Great for us, not good for the landlord - poor bloke, but then in true Chancellors style, they tell me they have not released the deposit, and the £50 cost of the keys (they lost) will probably be deducted from the deposit - even though they released the deposit and the money is in my bank. You couldn't make it up.... It's almost funny.
Hi Mark, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
Facebook??????????Five star quality service was demonstrated by Kassandra Hopkins?????????? in assisting me, from beginning to end! She made the process easy and simple. Very understanding to my needs and requirements... I would definitely recommend Kassandra to anyone and everyone! Thank you for being such a star ????
Thank you so much Micaela! ?? Was lovely speaking to you and your husband! ??
5/5
GoogleI have had a positive experience renting a room in a shared flat with Chancellors. Helen was very helpful in arranging a viewing with the landlord and was responsive throughout the rental process.
Thank you for leaving us this great review Gin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
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