Chancellors reviews

★★★★★ 1/5

Google

I’ve been renting for over a decade and never been so dehumanised. These guys (especially Jason Byrne) will ignore you at every opportunity. Our ‘home’ smelt like sewage from day 1 and still has not been replaced solved, after having not 1, not 2, but 3 independent inspectors come over they’ve class this property as unfit to live in. After all the distress and suffering we’ve experienced chancellors was kind enough to award us less than 1/16 of our money back for renting what the council deemed uninhabitable. We will see them in court but in the meantime please avoid this disgustingly run company at all costs. Please reach out for specifics about what they’ve done & individuals involved that still work at this branch. Chances are they will try to continue to rent this environmental hazard, so please reach out to find out exactly which property we rented. Stay safe out there and don’t give your hard earned money to criminals.

Ollie · 8 August 2026

★★★★★ 3/5

Google

Sherko has been instruemntal in agreeing and driving forward the sale and I would give more than five stars for his service and professionalism, the only reason for the three stars is Chancellors' instistence on forcing the buyers to pay for AML checks from a specified firm with rip off fee and subscription that auto-renew unless you cancel, other Estate agents either accept the AML done by the buyers' solicitor or absorb the cost within their commission.

Ayman · 8 August 2026

★★★★★ 5/5

Google

I recently had the opportunity to view a property with Sherko Zen-Aloush as our agent, and I couldn't be happier with the experience. From the moment we arrived, Sherko was welcoming and professional, making us feel at ease. He was knowledgeable about the property and answered all our questions with clarity and confidence. His enthusiasm and expertise made the viewing process enjoyable and informative. I highly recommend Sherko Zen-Aloush to anyone in search of a dedicated estate agent. Thank you, Sherko, for your outstanding service!

Aqil · 22 December 2025

★★★★★ 5/5

Google

I can’t recommend Ms.Mya Brown highly enough! Throughout my entire flat-hunting process, she was absolutely fantastic. Mya was incredibly helpful, always responding quickly and going out of her way to find options that matched exactly what I was looking for. What stood out most was her amazing attention to detail and excellent communication, she kept me updated at every step, explained everything clearly, and made sure nothing was missed. She’s professional, patient, and genuinely cares about her clients. Thanks to Mya, what could have been a stressful experience turned out to be smooth and even enjoyable. Thank you so much, Mya, you’re truly the best! ⭐⭐⭐⭐⭐

EDITH · 17 December 2025

★★★★★ 1/5

Google

WARNING TO LANDLORDS- CHECK THE SMALL PRINT! I want to share my experience to help other landlords avoid the situation I’m currently in. When I first signed up with Chancellor, I genuinely believed I was entering a straightforward three-year agreement. After those three years, and after what I felt was consistently poor service, I decided not to continue with them. Only then was I told that the contract requires me to keep paying letting fees annually and in advance for as long as my current tenants stay in the property. This was never something I expected, and had I realised the long-term financial commitment involved, I would have approached the agreement very differently. To be clear, I don’t want to evict my tenants, they’ve made the property their home. But being tied into ongoing fees long after the initial term has ended has left me extremely disappointed. My advice to any landlord considering Chancellor is simple: read every clause carefully and seek independent advice before signing anything, especially around renewal charges and fees linked to the duration of a tenancy. I wish someone had warned me.

Becky · 22 November 2025

★★★★★ 5/5

Google

Firstly and foremost, my appreciation goes to Agent Jordan Gibbs for the excellent service rendered in the course of getting the apartments. Agent Jordan Gibbs was quick to respond to my phone calls and emails within the range of time and his replies was clear. He spent time discussing my must-haves, which led to them showing me apartments perfectly aligned with my budget and my commute needs. He was very accommodating, friendly and patient, scheduling a view at odd time, which was a huge help for my busy schedule. Agent Jordan Gibbs was knowledgeable about the apartment's history and the management. He pointed out both pros and cons, which I appreciated. Overall, the service was excellent. I felt supported and informed throughout the apartment search, and I would highly recommend them to any new renter in the area.

Richard · 22 October 2025

★★★★★ 1/5

Google

Awful experience throughout. None of our pre-tenancy conditions were met. House was filthy when we moved in despite them claiming a professional clean was done. Maintenance issues were always blamed on us despite them being the most clear cut cases of fair wear and tear. A tenant swap was refused with no reason against what the contract states, and chancellors tried to lie and gaslight us about what the contract meant even though lawyers were agreeing with our interpretation of the contract. We then discovered the house did not have the correct permissions to be a HMO, which chancellors lied about and tried to tell us wasn't an issue, despite the fact the council was threatening us with eviction. After having to threaten them with legal action due to them breaching the contract and failing to do adequate checks on the house's HMO status prior to renting to us, we have finally been allowed to end our tenancy. I am dreading the final check out and what ridiculous things they will likely try to charge us with. They also arranged viewings but forgot to tell all 4 people plus myself that they had been cancelled. When we phoned up to ask where the person from chancellors was they lied and said everyone had been phoned, then called me rude and hung up when I said that no one had been called. We were all shocked at the womans response as everyone agreed I had not been rude and had simply stated facts. I hope to never rent with them again.

Nicola · 22 August 2025

★★★★★ 1/5

Google

Extremely Disappointed with Chancellor in Oxford I had a very poor experience with Chancellor in Oxford. They scheduled a property viewing for me and my friend on a Monday, and we both took time off work specifically for it. Shockingly, just 2 hours before the appointment, they cancelled the viewing, leaving us with absolutely no time to adjust our plans. There was no proper explanation or effort to make up for the inconvenience caused. Our entire day was wasted, and this kind of last-minute cancellation shows a complete lack of respect for people’s time and commitments. If you're considering using Chancellor, be aware that reliability and professionalism may not be their strong suit. I expected much better from an established agency. Not even 1 star worth.

Rahul · 22 August 2025

★★★★★ 5/5

Google

I recently went to a house viewing with Jasmine, and she was absolutely exceptional! From the moment I arrived, she was friendly, professional, incredibly knowledgeable and helpful. Jasmine answered all my questions with patience and genuine care, making the whole experience smooth and enjoyable. I left the viewing feeling really happy and confident thanks to her support. I would highly recommend Jasmine and Chancellors to anyone looking for a property.

Malika · 22 October 2025

★★★★★ 5/5

Google

Tilly was very helpful in the student letting process, she was very responsive when dealing with questions and helping us secure our house for this year. Would highly recommend!

Rachael · 22 June 2026

★★★★★ 5/5

Google

Sherko has been very responsive and proactive with pushing forward my purchase. He's made sure I had all the info I needed at each stage and kept me updated with developments. So far a great experience as a first-time home buyer.

Jenna · 6 March 2026

★★★★★ 5/5

Google

We had a great experience with Chancellors when looking for our next home. Jasmine was really helpful and supportive finding a property within our budget that met our specific needs. She really went above and beyond and was very knowledgeable about the homes she showed us. I would definitely use Chancellors again.

Samuel · 20 November 2025

★★★★★ 5/5

Google

I have had a very smooth process of purchasing a property in Oxford through Chancellors. Jasmine was especially helpful with facilitating multiple visits to the property during the process and quick to respond to any communications, checking in periodically to support with progressing the purchase. Grateful for the positive experience with the team at Chancellors

Arzoo · 22 October 2025

★★★★★ 5/5

Google

Really happy with my experience renting through Chancellors. Josephine was amazing, she helped with all the paperwork, kept me in the loop the whole time, and was super quick to reply to my emails and calls. Jordan was great too, he showed me the property and explained everything clearly. Both were really friendly and made the whole process so much easier. Thanks again to give us a stress free process.

Mihiri · 20 May 2025

★★★★★ 5/5

Google

"I had a fantastic experience working with Jordan Gibbs throughout the entire process of finding and finalizing my new home. From the initial viewing to the closing details, Jordan was attentive, professional, and incredibly helpful. He answered all my questions promptly, provided insightful guidance, and made what could have been a stressful experience smooth and enjoyable. I felt supported at every step, and his dedication truly stands out. I highly recommend Jordan for anyone looking for a reliable and knowledgeable guide in their home search!"

Rahul · 4 November 2024

★★★★★ 5/5

Google

I am very happy with the service I received. Lily was friendly, helpful, and very efficient throughout the process. She handled everything professionally and kept me updated at all times. Thank you for your excellent support.”

Bhagya · 27 February 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Olivia from Chancellors East Oxford while renting out our house and still working to. Olivia is fantastic in every aspect, providing clear explanations and valuable advice on the best steps to take. Her expertise made a typically stressful process much smoother and gave me great peace of mind. Although the fees are a bit on the higher side, the quality of service and the reassurance it brings are well worth it. The entire team at Chancellors has been professional and efficient, making sure every detail is handled with care. I would recommend them to anyone looking for competent and thorough estate services in Oxford.

Vivian · 25 September 2024

★★★★★ 5/5

Google

I had the pleasure of working with Manisha Kajoo during a recent house viewing, and I can't speak highly enough of her. From the moment we met, Manisha was not only incredibly professional but also warm and approachable, which made the entire experience much more enjoyable. She was extremely knowledgeable about the property and the surrounding area, answering all of my questions with patience and clarity. Manisha’s friendly demeanor made me feel comfortable, and her attention to detail ensured that I didn't miss anything important during the viewing. She took the time to understand my needs and preferences, providing insightful suggestions and advice throughout the process. Overall, Manisha was a tremendous help and made what could have been a stressful experience smooth and pleasant. I would highly recommend her to anyone looking for a reliable and personable real estate professional!" --- This review highlights her professionalism, helpfulness, and friendly nature.

Ahsan · 26 August 2024

★★★★★ 5/5

Google

I cannot recommend Mr Jordan Gibbs highly enough for their exceptional service in helping us find our new house , that perfectly met all our requirements. What stood out to us was his commitment to finding us the perfect home. Mr Jordan went above and beyond by coordinating viewings, negotiating terms on our behalf, and even offering valuable insights about the neighborhoods we were considering. If you're looking for a reliable and knowledgeable agent to help you find the right rental, look no further than Jordan gibbs. Thank you once again jordan

Mohd · 26 August 2024

★★★★★ 5/5

Google

Tilly was amazing with helping us to find a house and viewings. The team was so understanding throughout the whole process while we were confused and stressed they walked us through the steps and were always reachable on the phone

Sophia · 22 November 2025

★★★★★ 4/5

Google

I'm not a big fan of big letting agencies ( always busy, tend to complicate matters). I had a bit of a rough start with them (may be due to English being my 2nd language). However dealing with Jordan Gibbs was a fantastic experience to say the least. He is quite easy to get hold of, very approachable and professional and went above and beyond to help with house hunting. 4 stars for Chancellors, 5 stars for Jordan.

Belal · 27 July 2024

★★★★★ 5/5

Google

When looking for a home for my third year of University. Tilly was extremely helpful with advice, any questions I had were answered very quickly which made the process really smooth and efficient. Thank you for all of your help!

Madeline · 22 October 2025

★★★★★ 5/5

Google

Tilly Saxton has been amazing and helpful with assisting me and my friends throughout our entire search for a house in advance for university second year. She booked all the house viewings that we wanted to see and was always there to guide us throughout the entire application process when we applied for the house that we now have for next year. Thank you so much Tilly!

Mattie · 18 November 2024

★★★★★ 5/5

Google

We've been looking for a property to rent and Josephine Muigai from Chancellors is being really helpful, kind, professional and fast solution. The process of letting contract is moving well and we hope to have our move in on time is predicted. Thanks Josephine!

André · 22 August 2025