Chancellors reviews

★★★★★ 5/5

Google

Tilly has been very helpful throughout the process of finding and securing a student house

Pip · 22 November 2025

★★★★★ 1/5

Google

EDIT: Choosing to try and rent with Chancellors East Oxford was a huge mistake. Their poor communication and reneging on an offer they had made us was extremely stressful. On a Thursday, we were offered a rental. I emailed the agent, Helen, to ask whether it was fully locked in and whether we could stop searching elsewhere. She responded that we could stop looking elsewhere because we had successfully secured this rental and that everything was fine. FIVE days later, on Tuesday, I get a call and email from Helen apologising and explaining that the "landlord changed their mind" at the last minute, and that we did not have the place anymore. With my university course due to start in less than two weeks, this was very stress-inducing, to hear that our house-hunting mission was back to square one. Overall a very bad experience, would not recommend. Helen did seem friendly, and I am not angry that the landlord changed their mind (if that is actually what happened), as that may be out of the agent's hands. However, Helen should not have told us that everything was fine and that we could stop looking elsewhere, as it was because of this that we lost 5 days worth of hunting for other places. As an international student that hasn't rented in the UK before, stronger communication from the agency was needed. ORIGINAL REVIEW: We had a wonderful experience dealing with Helen who made the process of finding a place to rent very smooth and easy. She was very responsive to our calls and requests for a video of the house, as we were unable to be there in person to view it. Within 24 hours of contacting her, we had locked in a place that we were happy with.

Max · 15 October 2022

★★★★★ 5/5

Google

Josephine was such a great help throughout the process of looking for a property, she answered all our questions promptly and was very responsive.

Israa · 22 August 2025

★★★★★ 5/5

Google

Jasmine was really helpful and professional, really knows what she’s doing , would recommend for any one

Frederico · 22 October 2025

★★★★★ 5/5

Google

I would like to thank Chancellors for their support in helping me secure a house to rent. In particular, I want to appreciate Jordan for being very helpful and understanding throughout the process. He communicated clearly at every step and kept me well-informed, which made everything much easier. I am really happy with the service I received and grateful for the professionalism and support provided.

Pheba · 22 October 2025

★★★★★ 5/5

Google

I had a wonderful experience with Chancellor and a big reason for that was Lily. She was incredibly supportive from the very beginning and guided me patiently through every step of the process. No matter how many questions I had, she always responded kindly and clearly making everything so much easier for me. Truly appreciate all the help! 💛

Harsimar · 17 December 2025

★★★★★ 5/5

Google

I had a great experience with Jordan. He was extremely polite and always available to help me find a suitable property. He also handled everything, from the viewing to signing the contract, in a fast and straightforward way.

William · 22 May 2026

★★★★★ 5/5

Google

Thank you, Josephine Muigai! You were so helpful! I'm sure all your clients find it a delight to work with you.

Sumana · 22 August 2025

★★★★★ 5/5

Google

I had the pleasure of working with Helen Wood MARLA to find my new rental property, and I can honestly say was amazing. She was always available to answer my questions and provide advice. She made the whole experience stress-free and I couldn't have asked for a better letting agent. I highly recommend Helen to anyone looking for a new rental property in the Cowley area. Thank you, Helen, for your help!!!

JOHN · 7 March 2023

★★★★★ 5/5

Google

Helen Wood has been a great help while looking for our student house for the next academic year. We were sent options within our budget, and received a call back to check our thoughts on the property. Helen was also willing to help us look for 4 bed houses after we were originally looking for 5. Throughout the application process Helen has answered our questions promptly. Thank you again Helen for helping us find the right student house for us!

Joseph · 18 April 2022

★★★★★ 5/5

Google

Excellent service getting my house rented A** Olivia was especially helpful.

Sohail · 20 November 2025

★★★★★ 5/5

Google

Tilly was incredible at helping me and my friends find a house when we were in urgent need after a landlord let us down. She was quick to reply to any emails and phone calls and was great helping with negotiations with the landlord of our new house!

Amy · 26 August 2024

★★★★★ 5/5

Google

Josephine Muigai was of great help during our tenancy processing. Josephine answered our questions patiently and the reply was quick.

Bella · 22 August 2025

★★★★★ 5/5

Google

Josephine was very helpful for finding me a new home! She made the whole process clear which was much appreciated

Jack · 22 August 2025

★★★★★ 5/5

Google

Sherko provided us with excellent service throughout the purchase of our flat. He was attentive and responsive at all times, from the moment we viewed the property until we received the keys. We are truly grateful.

Mar · 22 May 2026

★★★★★ 5/5

Google

Jordan showed us around a property in Oxford and was extremely helpful, nice, and made the whole process enjoyable. He knew lots about the property, as well as the local area. Our application for that property was successful and that is thanks to Jordan for recommending us to the landlord and pushing our application. We hope that we have Jordan to help us again with any future moves!

Emma · 30 May 2023

★★★★★ 5/5

Google

I recently moved house . I was looking on the chancellor website east oxford branch and finally I was able to find my home through them . Lily helped me with all the application process . She was friendly and professional throughout the whole process.

M · 6 March 2026

★★★★★ 5/5

Google

I had a wonderful experience with this Chancellors, especially with Jasmine. She was incredibly helpful, kind, and professional throughout the entire process. Jasmine took the time to answer all my questions, kept me updated, and made everything feel smooth and without stress. I really appreciated her warm and approachable manner, she’s an absolute asset to your team!

Jameelah · 22 November 2025

★★★★★ 5/5

Google

House on the market at 16:00, first offer before 17:00 and after several other offers the following day, the property is now under offer. So, an anticipated 2-3 week process took less that 48 hours, we are very impressed. Alex and his Team have been exceptional, I also add that to the extended Team within Chancellors that have also assisted in this whole process. And a. Dry special mention to Ellanor for all her efforts to coordinate everything and keep me sane.PositiveProfessionalism

Martyn · 10 December 2021

★★★★★ 5/5

Google

"Chancellors Property Management provided prompt and professional service, making the rental process smooth and straightforward. Overall, I'm satisfied with the experience and appreciate the team's efforts. With minor adjustments, the service could be exceptional. Thank you for your assistance." Thank you Akira for your support

Bismi · 26 August 2024

★★★★★ 1/5

Google

A few years ago, I posted this review: "Ciara was so so helpful and totally understanding when we were struggling with the house-buying process. She went out of her way to get answers to our questions and make sure we had everything we needed. Thanks!" Unfortunately, this year we have had the worst time with Chancellors. They have repeatedly badgered us to do business with them, despite repeated requests to leave us alone. They shared our contact details among several different offices, but failed to let them know we wanted removing from their contact lists when we said so.

Al · 26 October 2021

★★★★★ 5/5

Google

I would like to thank the team at Chancellors for their fantastic support selling my property in Littlemore, I can't recommend them enough. From Ella's well timed check-in call in March when I was toying with the idea of selling, to Alex's valuation, getting it on the market and completing the sale in 2 months, the whole process has been a whirlwind and they've been there to talk me through every step. They had a good pipeline of potential buyers lined up before the house even went online, and the speed of my sale shows how good they are connecting the right buyers to the right house. I was super worried due to the complexities of viewing during covid and house cats but Ella was fab, she put my mind at ease and was really respectful on visits. That coupled with her excellent customer service, she's a real asset to Chancellors. Alex was more than fab too. Anyway, lots of words to say, 5 stars I would really recommend them.PositiveResponsiveness, Professionalism

Kerry · 26 October 2021

★★★★★ 5/5

Google

I had a fantastic experience finding my student home with Tilly. She has been incredibly responsive to all of our needs, provided great communication throughout the process and really listened to our wants/ needs for our house. I would highly recommend Tilly Saxton to anyone looking for a reliable agent!

Katie · 28 May 2024

★★★★★ 5/5

Google

Jordan has been very helpful.

Alannah · 15 August 2026