Trusted Agent profile · Oxford, Oxfordshire
Verified
★★★★★
957 reviews across 2 platforms
255 Banbury Road, Oxford, Oxfordshire, OX2 7HN
Part of Chancellors, see every office.
Chancellors's office in Oxford, Oxfordshire, at 255 Banbury Road, is rated 4.1 out of 5 across 957 reviews on two platforms, including 604 Google reviews rated 4.3.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleJosephine was very helpful in finding a house under a week. Very prompt responses to emails.
Thank you, SueAndStevie! We're thrilled to hear that Josephine was able to assist you so efficiently in finding your new home. Our team strives to provide prompt and helpful service, and your kind words mean a lot to us. If you need anything else, feel free to reach out!
5/5
GoogleWe have so far had a great experience with Chancellors. Jack Williams has been incredibly helpful in getting our offer accepted. His replies were promt (often within the hour) and he even was able to pass on messages during the recent May bank holiday, which was much appreciated. We will update the rewiew following completion of the sale, but so far, so good!
Thank you for this wonderful review Aleksy. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleExcellent service provided by Ellanor at Cowley Branch. Went above and beyond and would highly recommend using her for anyone wishing to buy or sell. Also a big thank you to Callum who kept in regular contact and made sure I was in safe hands. Best of luck for the future guys and thank you once again for such a great service and friendly approach you both bought with you.
Thank you for leaving us this great review Sophia, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleWe have recently had our offer accepted on a house in East Oxford. Our agent, Ella (Ellanor) was fantastic throughout the process. She alerted us to properties that suited our requirements, she was efficient, friendly and helpful throughout. Ella went beyond that process and also helped to arrange further viewings with the seller so that we could familiarise ourselves with things that would require attention and start planning our move. Based on our experience we can highly recommend Ella as a super agent to work with.
Hi Paul, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
3/5
GoogleWe have rented properties through this office on two occasions. We received outstanding service from Jordan Gibbs the first time around - attentive, polite, with excellent communication skills. Could not recommend him enough. The property management team however have not reflected those qualities.
Thank you for your review. We're pleased Jordan delivered great service! However, disappointed that your experience with property management fell short of expectations. If you'd like to discuss further, please email our Directors at directors@chancellors.co.uk. Thank you
5/5
GoogleThank you so much Josephine Muigai for providing me with such an amazing service.
Hi Jessica, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWe chose chancellors to sell our home as we were impressed with the honesty in the valuation they gave us. We then had Eleanor Jones as our main contact during the selling process and cannot praise her enough for her professional and honest attitude during the whole process. We were communicated to on every aspect and if Eleanor was unavailable she would ensure Jame's or George kept us up to date. We found all the staff we had contact with in chancellors East Oxford, were nothing but professional and courteous both with ourselves and the prospective buyers of our property. We would definitely recommend and use again if we ever needed to in the future.PositiveResponsiveness, Professionalism
Thank you for leaving us this great review Maria, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookI have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!
Great feedback Shannon!
5/5
GoogleTilly has been great real easy process to securing a rental property
Thank you Max for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookWell where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!
I was acting as guarantor on this property and would like to understand why the landlady has withdrawn. Surely a phone call would have been more appropriate, a simple courtesy!!!!
5/5
GoogleThank you very much Jordan, He has really helped me with a smooth transition from one property to other, He was always there to guide me with every single query. Thank you once again Jordan.
Thank you so much for your kind words, Gerald! We're thrilled to hear that Jordan provided you with exceptional guidance during your property transition. At Chancellors - East Oxford Estate Agents, we strive to make every move as smooth as possible. We appreciate your trust in us and look forward to assisting you again in the future!
5/5
GoogleI was looking for a small rental property in Oxford and was keen to move to the area. When I contacted Chancellors I spoke to Jordan, he was extremely helpful, honest, and provided lots of useful advice about the properties they had for rent, and other general information about the area. In the end I actually ended up renting a property through another agent as Chancellors didn't have what I was looking for at the time. This aside, as the overall customer experience from Jordan was so good, I felt it was necessary to leave a positive review.
Hello, thank you for leaving this 5-star review, we are glad that you had such a positive experience with us. I’m sure our team would love to hear this wonderful feedback so we will pass on your message.
5/5
GoogleAfter shifting from India to Oxford, I and my husband faced a lot of challenge to secure a rented house for ourselves until we had help from Chancellors. Jordan Gibbs made our house hunting quite easy and was helpful with the paperwork. We could finally get a house of our choice and are very happy with the support provided by Jordan and the Chancellors.PositiveResponsiveness, Professionalism, Value
Thank you for leaving us this great review Lipsa, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleTilly has been exceptional service from start to finish! The estate agent was professional and attentive. They kept us informed every step of the way, were incredibly responsive, and made the experience stress-free. Highly recommend
Thank you Henry for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI was looking for a small rental property in Oxford and was keen to move to the area. When I contacted Chancellors I spoke to Jordan, he was extremely helpful, honest, and provided lots of useful advice about the properties they had for rent, and other general information about the area. In the end I actually ended up renting a property through another agent as Chancellors didn't have what I was looking for at the time. This aside, as the overall customer experience from Jordan was so good, I felt it was necessary to leave a positive review.
Hello, thank you for leaving this 5-star review, we are glad that you had such a positive experience with us. I’m sure our team would love to hear this wonderful feedback so we will pass on your message.
1/5
FacebookChancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.
Hi Kev, we are sorry to read of your issue. Please contact me on 01344 408487 and I will be happy to assist you. Thank you, Chris.
5/5
GoogleThank you Jordan Gibbs for the excellent service you provided with setting up the viewing and also with my application processing. It was professional, fast and smooth experience. You're doing a fantastic job.
Thank you Gaurav for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleTilly and Charlie were very good at communication through the whole application process. Very understanding and generous. Overall excellent experience, low stress and a good sense of reassurance throughout. Thank you so much!
Hi Kaylei, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWe worked with Charlotte from the Oxford office, having only been in this office for a few months, Charlotte was knowledgeable, able to answer all our questions, friendly and accommodating to all our requests for viewing sand follow ups. Whenever we had phone or emails questions these were she went over and above to deal with them, I hope she gets the recognition she deserves.PositiveProfessionalism
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleTilly Saxton was very helpful in the whole process of us trying to find a student property for next year.
Thank you, Kleone! We're thrilled to hear that Tilly provided you with excellent support in finding your student property. If you need any further assistance, feel free to reach out!
5/5
FacebookI was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.
Rebecca Joel
5/5
GoogleTilly who works for chancellors lettings has been great supporting me and my friends in finding a house for our Final year of uni. She is very knowlegable and Prompt at responding to emails and phone calls answering any questions we had. Thank you for making this experience quick and smooth.
Thank you Cerys for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI'm currently dealing with Nita whilst looking to buy around Oxford. I'm not familiar with the area, but Nita has been very friendly and helpful with any questions I had. She was knowledgeable about the property I just looked at too. I would recommend her to people looking at buying through Chancellors.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
FacebookI cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.
Thank you so much for your comments!
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