5/5
FacebookFrancesca Deacon has been most attentive and helpful in responding to my queries around our flat rental. Such good service - thanks!
Trusted Agent profile · Oxford · Oxfordshire
Verified
Chancellors Oxford reviews
★★★★★
972 reviews across 2 platforms
255 Banbury Road, Oxford, Oxfordshire, OX2 7HN
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Chancellors's office in Oxford, Oxfordshire, at 255 Banbury Road, is rated 4.2 out of 5 across 972 reviews on two platforms, including 619 Google reviews rated 4.3.
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Reviews
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
Facebook5/5
FacebookThe service provided by Katrina Dawson has been professional and satisfactory. Her attention to the complicated situation of my property has been very helpful.
5/5
GoogleJay has been thoroughly professional, warm and friendly throughout. He really made the difference. No request has been too much for him. First class service.
5/5
GoogleI highly recommend Joe Worsell. He did an excellent job. My apartment sold for over the asking price within hours of being on the market.
5/5
FacebookMassive thank you to Katie Ralls who has been super helpful to us at the beginning of our tenancy. Everything done quickly and brilliant communication!
5/5
GoogleJay has been thoroughly professional, warm and friendly throughout. He really made the difference. No request has been too much for him. First class service.
5/5
FacebookVery friendly & helpful staff. Spoke to Hayley, very polite. Made the whole registering process a bit less repetitive. A pleasure to deal with.
5/5
FacebookPaul Folley has been extremely helpful and prompt with our search for a house - we are very much looking forward to our viewing.
5/5
GoogleVery helpful and approachable.
Agent replied · 21 March 2024
Thank you Lim for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the East Oxford team!
5/5
FacebookExcellent service from the Henley branch, thank you to Rob Penford and John Harrison in particular for their friendly, professional service - very informative!
5/5
FacebookGeorgia Weaver was excellent in taking me through the letting renewal process. prompt replies to any queries. very good service
5/5
FacebookWe recently moved with Chancellors and Elizabeth Parris was really professional, helpful and easy to contact. Would definitely recommend her and them.
5/5
GoogleHelen, who I met to view the property was affable, professional and very helpful. I would not hesitate to recommend Chancellors. Thank you
Agent replied
Thank you for leaving us this great review Miles, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookI want to thank our property manager Francesca Deacon for her excellence in every aspect of her work - gentle, punctual, honest, effective, with can-do / will-do mentality. Well done Francesca!
Agent replied
Thank you Ser for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookThe service I have received in the past hasn’t been up to standard, however since Elizabeth Loew joined the team my queries have been resolved quickly and efficiently, with a positive outcome.
Agent replied
Thank you so much for your wonderful feedback! Very much appreciated and always happy to help ☺️
5/5
FacebookThanck you Chancellors...you have a great team,specially Nathan is doing a professional job and i have a good experience with him..well done
1/5
GoogleExactly the same as Ines W. Helpful up until the point of signing rental agreement, after that extremely difficult to get them to even respond to problems with the property.NegativeResponsiveness, Professionalism
Agent replied
HI Martin, we are sorry to read of your issue. So that we can resolve any issues please contact me on directly on jennifer.dowden@chancellors.co.uk. I will be happy to help and look into the matter for you. Many Thanks, Jennifer.
5/5
FacebookId like to thank Mary Hughes. Mary has been a excellent help with all my questions and any property problems. Very professional
1/5
FacebookI would highly recommend giving these guys a miss..... Or at least the leominster branch anyway. Absolutely appalling service. We certainly won't be approaching this company with our money in the future.
Agent replied
Thank you for bringing this to our attention Lexi, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
1/5
GoogleDealing with them has been a bad experience. Landlords beware of their sole letting agency clause and go elsewhere before you find yourself counting the days till you can tell them to get lost.
Agent replied · 30 December 2023
Hello, thank you for taking the time to leave a review, we are however, disappointed that you have felt cause to rate us only one star. So that we can take steps towards putting this right, please could you contact us at customercare@chancellors.co.uk with the details? Many thanks.
5/5
FacebookCasey Gramson MARLA is all friendliness and always happy to help with my requests. Really impressed with her communication skills and professionalism, always speaks calmly and explains things thoroughly. I highly recommend her. A Aouissi
Agent replied
Thank you! Enjoy the sunshine at Brighton!
1/5
GoogleRented with chancellor's for a year and had terrible service from the the entire time. Have no interest in renting from this branch again
Agent replied
Hello Steph, we are disappointed that you have rated us only one star with no explanation as to the reason. We always seek to deliver a quality service as our overall scores and many 5* ratings on Google and other review sites demonstrate. Please contact Louise on louise.hughes@chancellors.co.uk if you have any questions we can assist with. Many thanks.
5/5
FacebookI've been in contact with Josh & Gareth at Chancellors on the telephone to discuss potential rental properties. Both have gone above and beyond with their customer service and have really done everything they can to help me.
Agent replied
Thank you Mark, glad we can help, and if there's anything else you need please feel free to drop me an email. All the best.
1/5
GoogleDealing with them has been a bad experience. Landlords beware of their sole letting agency clause and go elsewhere before you find yourself counting the days till you can tell them to get lost.
Agent replied
Hello, thank you for taking the time to leave a review, we are however, disappointed that you have felt cause to rate us only one star. So that we can take steps towards putting this right, please could you contact us at customercare@chancellors.co.uk with the details? Many thanks.
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