Every review we hold for the Oxford office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookFor 8 MONTHS I have been begging these morons to get several issues sorted with the home I rent.
I AM STILL WAITING!
I can honestly say this is the worst estate agents I have ever had the misfortune of dealing with. It has been one disaster after another with them.
Kimberley · 18 September 2020
Agent replied
Hi Kimberley, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
GoogleThank you so much Chancellors for helping me to find our dream home, special thanks to Mr Jordan Gibbs who is a dedicated staff of Chancellors.
Rejitha · 31 October 2023
Agent replied · 30 December 2023
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
FacebookExcellent experience dealing with Chancellors. Important decisions such as buying and selling houses are not easy to deal with. Neil Ballard made our experience a pleasure. He was helpful from the outset, really attentive to our criteria and surpassed our expectations.
Barry · 1 November 2016
★★★★★ 5/5
FacebookI have been dealing with chancellors in newbury and Declan Hartigan has helped me throughout my whole property search. He was great, always replied instantly to my emails and was very professional throughout the whole search for rented accommodation.
I now have a move in date and will 100% recommend chancellors to everyone!! Thank you all :)
Charlotte · 31 October 2016
Agent replied
Thanks for the review Charlotte!!
★★★★★ 5/5
FacebookI came in to the Aylesbury branch and was dealt with by a man named Harry Price he was fantastic very funny and very helpful. Gave me all the information I needed and will be using them again. Thank you Harry
Karen · 31 October 2016
★★★★★ 1/5
FacebookThe worst experience I ever had!!!! I view the flat, had to travel all the way there to check, but I was happy because I liked it. I said that I will take it, I spent 4 days filling different forms, making “rent passport”, going through the checks and only when I started to ask how my application is going they said that someone else rented. Really?? I refused going for another viewings, I refused applying for other flats that I saw from another agencies!!! I would never ever recommend this place!!!!
Karolina · 20 March 2021
★★★★★ 5/5
FacebookI tell you what! Stephanie was tip top fantastic in helping me in my search for a rental property in oxford, can't sum up how helpful she was and just want to say thanks again if you read this! x
Jimmy · 8 December 2016
★★★★★ 1/5
FacebookWe had the worst renting experience in the UK. Chancellors agency lied to us for getting a few stuff done in the flat before signing the contract, they never discussed those things with the landlord, we signed the contract and moved in and the flat was not professionally cleaned and not freshly painted as stated in the contract. They didn’t care about these problems saying it’s landlord fault and letting us to deal with the problem. On top of it at the beginning of the conflict they seemed to take our part asking the landlord to respect the contract but after a phone call between the landlord and manager Riley Drake-Smith they changed their mind and jump on the landlord side (who breached the contract) advising us if we don’t reach an agreement with the landlord to search for a new property.
So because of the agency and their dishonest actions, in full pandemic, before Christmas, we had to search for a flat and move again, even though we’ve just moved to that property. So they didn’t care about us one second and they think it’s a normal thing to move house every month just because of their poor services, lies, unprofessional and dishonest behaviour. I would not recommend to anyone this agency. The whole experience was a nightmare.
Roxana · 9 February 2021
★★★★★ 5/5
FacebookI would like to say a big thank you to Emma Aquino for being very helpful and organising our new kitchen floor being laid. Really happy with it. She is also very quick to answer any queries we have.
Liz · 17 January 2018
★★★★★ 5/5
GoogleThis is our first time in many years with Chancellors and we were impressed with their professionalism. Special thanks to Ben, Leona and Nathan for the work they have done in finding us good tenants. We will recommend you.
Jane · 11 December 2017
★★★★★ 5/5
GoogleDean Smith from Chancellors was phenomenal in assisting us through trying to find a property which would be suitable for us. Dean took the time to recommend houses which were ideal for our needs, he also frequently called and emailed, keeping us informed of where we are in the process. Very friendly and professional.
I would highly recommend students to use Chancellors when looking for their private property; they are professional, understandable and knowledgeable about the needs and concerns students as first-timer tenants might have.
Leon · 20 January 2021
★★★★★ 5/5
FacebookPhoned up with a general query regarding getting a mortgage and spoke to Paul Folley who was really helpful! Really happy that they are open a bit later as well so I could reach them outside of work hours!
Steph · 19 September 2017
★★★★★ 3/5
GoogleWe did not achieve the rent that we were advised that we would achieve initially that was disappointing. However we did let our property in the end for a good price, and in particular Julian Dando provided excellent customer service.
Nick · 12 December 2014
★★★★★ 1/5
FacebookYour company overcharged me. The outstanding amount was £91.20 but I calculated as £61.18 so the difference is approximately £30. It's not the amount that I'm concerned with, but how you deal with your customers.
It's not right that you agree a fee with me then go back on your word!
You didn't reply to my email and sent another invoice demanding £91.20 without disputing my calculation which was agreed with your letting management!
Not replying to my calculation and then threatening me with legal action is absolutely disgraceful, so this review is justified.
Richard · 25 November 2020
★★★★★ 5/5
FacebookWould just like to say a big thanks to Nathan at the Aylesbury branch for all of his help and hard work, he has been very efficient and understanding. Me and my boyfriend are both very pleased! Thanks again!
Leah · 19 November 2016
★★★★★ 5/5
FacebookJordan Liepa Client Development Advisor is incredibly polite and very easy to talk to him,Very quick to respond to any of my queries and sorts out any problem we may have immediately, Would highly recommend
Alexa · 3 November 2019
★★★★★ 5/5
GoogleI'd like to thank Mr. Jordan for his professional, courteous and kind approach towards us, it's been a pleasure dealing with him.
Dileep · 30 November 2023
Agent replied · 30 December 2023
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
FacebookAustyn Is absolutely fantastic. Since we walked through the door any issues we’ve had (and there’s been a few! ) Austyn has sorted them out so quickly and promptly and kept myself and my partner up to date with all developments. His friendliness and professionalism really does put me at ease!
Sian · 27 September 2019
Agent replied
Thank you ??
★★★★★ 5/5
GoogleAkira.Harry, has been exceptional. Thank you.
Isabel · 25 September 2024
Agent replied · 25 October 2024
Thank you so much for taking the time to rate us five stars! We really appreciate it and are thrilled that you had a great experience working with our team at Chancellors Estate Agents. If you ever need any assistance in the future with buying, selling, or renting property, we would be more than happy to help you again. Thanks again for choosing us!
★★★★★ 1/5
FacebookVery poor estate agents, takes ages to arrange viewings, agents don’t know important details about the properties so just talk about themselves the whole time, the lie about market interest in properties to try and rush you into a decision, will be avoiding and properties for sale that they are the agents for
Justin · 14 May 2018
Agent replied
Hi Justin, we are very disappointed to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
★★★★★ 4/5
GoogleI worked with Richard Chaudry. He is quite professional and made the process easier than it has been with other agents and companies. If you see a Chancellor's property you like definitely try to get Richard on your application.
Joshua · 12 December 2014
★★★★★ 5/5
GoogleI recently exchanged on a property. Jake has been fantastic all through the process - from viewing to completion, very much appreciate his efforts.
Praveen · 14 March 2022
★★★★★ 5/5
GoogleEmrah has been excellent, so nice to deal with and nothing has been too much trouble. He has always got back to us quickly and has kept in regular contact during the purchase of our house.
Miranda · 11 December 2017
★★★★★ 5/5
GoogleSold my house with chancellors very pleased with the service provided by the team, with special thanks to Robyn drewett for all her hard work during the sale of our property. Many thanks the trinder family
Sam · 11 December 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
