Trusted Agent profile · Oxford · Oxfordshire
Verified
★★★★★
957 reviews across 2 platforms
255 Banbury Road, Oxford, Oxfordshire, OX2 7HN
Part of Chancellors, see every office.
Chancellors's office in Oxford, Oxfordshire, at 255 Banbury Road, is rated 4.1 out of 5 across 957 reviews on two platforms, including 604 Google reviews rated 4.3.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
1/5
GoogleAbsolutely useless lol would not recommend in the slightest
Hello Sophie, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleVery pleased with the whole service especially George who dealt with our sale. He was very efficient and professional at all times, no problem was too big or too small to deal with. Thank you George.
Thank you Natalie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleExcellent service from Jack and his team at Chancellors East Oxford branch in selling our flat. They have kept us fully informed throughout the process.
Hi Ray, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleFinding somewhere to buy in Oxford with limited budget is not easy, but Ella was endlessly patient and thoughtful, which was such a huge help.PositiveResponsiveness, Professionalism
Hi Alice, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookAustyn Green is our property manager, he has been so professional and helpful with a recent issue and is always very responsive whenever we have needed him. His customer service is excellent and he is a credit to the company ??
Thank you so much ??
1/5
GoogleHad a terrible experience with Chancellor's. The costumer service and organisation was terrible. Not to mention the flat was left in a extremely bad way when we moved in! Would advise people not to use their services. Disappointed is an understatement!
Hi Freya, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
GoogleJordan was amazingly helpful on our search for a property. He went above and beyond for us to try and help us find a good home. Highly recommend.
Thank you for leaving us this great review Clair, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookTom From chipping Norton was easy to deal with, friendly and most of all not pushy!!!! He helped us along the way and made it a lot easier to go through the moving process. Would recommend Tom as well as other members of staff!
Thank you Holly!
1/5
GoogleI have a client that bought a property through this Branch of Chancellors and it was a horrible experience. The client was a first time buyer and they were put under immense pressure by the agents to complete ASAP especially when there was a lot of faffing in the beginning of the purchase. The agents constantly threatened that my client would lose out on the property if they did not keep chasing the solicitor, putting my client under extreme stress.NegativeQuality, Professionalism
Hi Adam, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you ask your clients to contact us via louise.hughes@chancellors.co.uk Many thanks.
1/5
GoogleWe were involved with Chancellors for 2 years as tenants in a student house share. I would strongly discourage any students in Oxford to rent via this agency. Communication for e.g. repairs was highly difficult with this agency. The agents were not very responsive via email. Despite notifying them several times that my preferred method of communication is email they called me many times, sometimes several times a day to just double check or confirm something. As PhD student I work in a laboratory and do not always have service or can answer. If you then miss the call, you will be looped through queues to headquarters etc. to hopefully at some point speak to an agent, but you will need to try several times often. At some point we stopped communicating via them and only directly with the landlord, as it was quicker and easier. Often there are miscommunications within the agency, for instance we are still getting arrears reminders months after we moved out, despite having confirmed we payed the sum months ago. For some reason we also did not have a tenancy contract (only periodic extensions) in our second year living there and our landlord when asked did not know about this. When we moved in the property was "professionally cleaned" but not clean at all. A decent agency will automatically share the move in report with you and give you the opportunity to agree or disagree to the noted state of the property. This is not their lawful obligation as far as I am aware, but they skipped this step which caused us quite a headache when we moved out. At some point in the tenancy they lost their set of keys and we had to make new ones for them. Overall I had the feeling they were only interested in making the landlord happy, and have minimum work with us while maximising the money to get out of us. (I guess that is the business model of lettings agencies as they are payed by the landlords, but it doesn't need to be quite so obvious.) Again, I would strongly recommend to rent from a different agency, esp. as a student in Oxford.NegativeResponsiveness, Professionalism, Value
Thank you for bringing this to our attention Helena, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
GoogleI have just completed the purchase of a property being marketed by Chancellors - East Oxford. This proved protracted and very drawn out, however I found Ellanor Jones very helpful and responsive in helping get it over the line. She was easy to get hold of and always returned my calls. She was very willing to help push things along and very co-operative and helpful in chasing the other side. I felt she got the big picture (getting the deal done) and recognised the need to move at pace. If only the lawyers had the same approach.. She has a friendly and calm professional manner; much appreciated. In my professional career (retired Chartered Surveyor), I have instructed and managed a large number of agents over the years. I know a good one when I see one. Well done and thank you.PositiveResponsiveness, Professionalism
Hi Will, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleJordan did a stellar job. He was very helpful and responsive.
Hi Alexander, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleMe and my girlfriend found Chancellors to be so helpful and friendly, they really broke the stereotype of Letting Agencies. Richard Chaudry and Julian Dando were very professional and keen to assist us in our search for a rental property. Wouldn't hesitate to recommend them to anyone looking to rent in Oxford. We were on a low budget and they tried really hard to find us something suitable and within our budget. Thank you very much!
5/5
GoogleMe and my girlfriend found Chancellors to be so helpful and friendly, they really broke the stereotype of Letting Agencies. Richard Chaudry and Julian Dando were very professional and keen to assist us in our search for a rental property. Wouldn't hesitate to recommend them to anyone looking to rent in Oxford. We were on a low budget and they tried really hard to find us something suitable and within our budget. Thank you very much!
5/5
GoogleChancellors were helpful and efficient in arranging viewings and handling our offer. Caitlin, who showed us round, was informed, clear and gave us confidence to make an offer which has been accepted and we are looking forward to moving to Oxford.
Thank you Bing for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
GoogleTilly provided us with a great view around the property and informed us of other similar ones in the area. Tilly was also prompt in helping us filling out the forms and completing the process
5/5
FacebookHave been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.
Thank you Virag it is good to work with you. Always there when we need your help.
5/5
GoogleI have to say the whole team at Chancellors but especially Ellanor Jones has been fantastic. Every detail of selling my house was thoroughly explained and treated in a professional manor. Ellanor was always on hand to help with any questions and conducted any viewing expertly insuring any buyers were made fully aware of all the details of my property.PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookI had Miss Lily Sines dealing with my case. she responded quickly and solved the issue in the best way.. She is very is friendly, supportive, efficient and experienced thanks to Chancellor for including Miss Sines in their team
Thanks for your feedback??
1/5
GoogleWORST ESTATE AGENT EVER!!! COMPLETELY & UTTER UNPROFESSIONAL SALES TEAM, EXTREMELY RUDE & ABRUPT STAFF. VENDORS - IF YOU THINK WHY YOUR PROPERTY IS NOT SELLING OR HAVING TO MAKE FURTHER REDUCTIONS TO SELL YOUR PROPERTY...CHANGE ESTATE AGENT TO A PROFESSIONAL ONE & YOU COULD SELL YOUR PROPERTY TO LOADS OF FIRST TIME BUYERS LIKE MYSELF. PLS READ THE LAST 3 RECENT FEEDBACKS LEFT BY THEIR OWN CUSTOMERS,THE REST IS SELF EXPLANATORY!!! I'M EVEN FORCED TO GIVE 1 STAR TO LEAVE THIS FEEDBACK... DON'T EVEN THINK THEY'RE WORTH EVEN THAT!
Hi Jano, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
1/5
GoogleWhen our shower stopped working was told by an agent « just take a bath, as long as you have a means to wash it’s not our responsibility to fix it. » We ended up showering in our local gym as a result. They will hound you with incessant calls and bombard you with emails for anything they need, but if you as a tentant require assistance, don’t expect a quick response, if any at all. Really horrendous service and experience as a client, would avoid at all costs.
Thank you for bringing this to our attention (name), we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to jennifer.dowden@chancellors.co.uk? Thank you.
1/5
GoogleI have a client that bought a property through this Branch of Chancellors and it was a horrible experience. The client was a first time buyer and they were put under immense pressure by the agents to complete ASAP especially when there was a lot of faffing in the beginning of the purchase. The agents constantly threatened that my client would lose out on the property if they did not keep chasing the solicitor, putting my client under extreme stress.
Hi Adam, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you ask your clients to contact us via louise.hughes@chancellors.co.uk Many thanks.
5/5
GoogleI have just completed the purchase of a property being marketed by Chancellors - East Oxford. This proved protracted and very drawn out, however I found Ellanor Jones very helpful and responsive in helping get it over the line. She was easy to get hold of and always returned my calls. She was very willing to help push things along and very co-operative and helpful in chasing the other side. I felt she got the big picture (getting the deal done) and recognised the need to move at pace. If only the lawyers had the same approach.. She has a friendly and calm professional manner; much appreciated. In my professional career (retired Chartered Surveyor), I have instructed and managed a large number of agents over the years. I know a good one when I see one. Well done and thank you.
Hi Will, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleThe renting process went smoothly thanks to Jordan being very responsive and helpful - thanks!
Thank you for this wonderful review Lia. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
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