Trusted Agent profile · Oxford
★★★★★
351 reviews across 2 platforms
255 Banbury Road, Oxford, OX2 7HN, OX2 7HN
Chancellors's office in Oxford, at 255 Banbury Road, is rated 4.5 out of 5 across 351 reviews on two platforms, including 189 Google reviews rated 4.5.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
TrustpilotAbbie was extremely friendly and very…
Abbie was extremely friendly and very informative. We have found estate agents to be lacking information on the property. Abbie had the answers to all of our questions and we left feeling satisfied that we have everything we needed to make an informed decision. Very professional and helpful.
1/5
GoogleTerrible company, save yourself some regret down the line and avoid them. I have friends who rent through Chancellors and have had to go months with broken boilers and washing machines. My partner and I were on the verge of renting with Chancellors, and boy am I glad we got out while we could. They (in particular, Katie) repeatedly lied to us and gave conflicting information about how certain aspects of our contract would work. They use a pretty shady zero deposit scheme which involves end-of-tenancy dispute resolution through a private company instead of a certified independent body. They also repeatedly tried to pressure us into signing the contract while we still had concerns about all of this. They took an illegal fee of over £400 from us, which I only got back by threatening to take them to the ombudsman, they *knew* they were in the wrong, but will try anything just to see what sticks. Chancellors' whole business model involves expoiting tenants who can't find better, doing less than the bare minimum in order to maintain their margins and keep their landlords happy. I'm sure they'll reply to this with something that makes them sound less bad than they actually are, don't believe it. *** EDIT 4/7/24: after posting the response below, Chancellors also got in touch with me directly by phone, making no further attempts to make the situation right, but asking me to "consider removing or updating my review". Makes you wonder how many other negative reviews they've managed to get removed from here...
Thank you for bringing this to our attention Alex, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
1/5
TrustpilotGenuinely Useless
As a first-time landlord, I expected clear communication, professionalism, and competent management. Chancellors/Oxon Property Management failed on all three.
We are truly sorry to hear about your frustrating experience as a first-time landlord. We acknowledge the issues you faced with communication and payment, and the impact this had.
5/5
TrustpilotAyesha,
Ayesha,worked really hard to help me,she did everything possible within her control Kept me informed,went out of her way to find out specific details of various properties
5/5
Trustpilotcraig showed us around a beautiful…
craig showed us around a beautiful property he was knowledgeable friendly and gave sound advice
We're so pleased you had a positive viewing experience! It's wonderful to hear our team was knowledgeable and friendly.
5/5
GoogleVery Helpful, professional and Informative of the area and properties. The manager Nita was so personable and welcoming with loads of knowledge.
Thank you Dean for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotWe were shown round by a helpful a nd…
We were shown round by a helpful a nd knowledgable agent who actively suggested properties we would be interested in and answered with our queries.
4/5
TrustpilotIt’s been three years with…
It’s been three years with Chancellor’s, and Franki from the property management team has always been on hand to help whenever we’ve had any issues. She consistently follows up and works back and fort.
Thank you Tayser for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.
5/5
GoogleChris was extremely helpful and professional before, during and after the viewings he arranged for us. Would definitely recommend.
Hi Hannah, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotMy Experience was an awesome one
My Experience was an awesome one, Many thanks to Ben and Mya for their help .Both were not tired of my calls .
5/5
TrustpilotI bought a property at Oxford assisted…
I bought a property at Oxford assisted by Cornelia. I am generally happy with their professional services. I would surely consider selling properties through them in the future
5/5
TrustpilotWhere business and humanity meet
We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
5/5
GoogleJulia plywacz, very friendly and easy to get hold of. Helpful every step of the way. Great service.
Thank you, Julia, for your kind words! We're delighted to hear that you found our team at Chancellors - Summertown Estate Agents friendly and helpful. We take pride in providing excellent service, and it's wonderful to know we supported you every step of the way. If you need any further assistance in the future, please don't hesitate to reach out!
5/5
TrustpilotStaff in high regard !
I came to regard Ethan as a trusted friend !
We appreciate your kind words. We are glad you enjoyed your experience.
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
1/5
TrustpilotLandlords should AVOID!!!
Chancellors are simply inept at managing properties. Staff are incapable of maintaining a property left with them and have cost us thousands as a result of their negligence. They are a tenant's dream, but landlords, please avoid.
Thank you for bringing this to our attention, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
TrustpilotNew Tenancy
Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
5/5
GoogleKatie was very quick in getting my rental sorted, particularly in dealing with my questions about the complicated rental application form.
Thank you Michael for giving our Summertown branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
1/5
GoogleI will avoid them at all costs. We rented an apartment from them and below are what happened. 1. In the application, we requested some furniture to be removed. This was made clear to the agent face to face as well. Surprisingly, they were still there when we got the keys. Communications back and forth a few times over 2 weeks and then we were told that the branch does not have spare keys and we need to provide that so the landlord can get access. Should the spare keys not have been done before our contract starts?! By that time, we have moved in already, so we have given up on the furniture removal. 2. I cut the spare keys and delivered them to the branch with a receipt. The staff said she will take care of the reimbursement. 6 months later, when we told them we will move out and asked for the reimbursement, they asked for reason of cutting the spare keys and receipt. You just can’t made this up. Luckily, I took a picture of the receipt. I sent it with the with the screenshot of email in which they asked me to cut the keys. Only after that, I got the money back. 3. After our contract ended, I had been chasing them about the deposit. They kept saying that the landlord was preparing for a claim but no further updates. Only after two months of chasing, they told me that I can raise a dispute with the TenancyDepositScheme. This is probably down to me not knowing the process, but they could have told me this at the beginning. Then the landlord responded with claim on cleaning and damages while the check-out report showed everything is same as check-in. We had to go through the dispute process and the adjudication is that we will get our full deposit returned. This is four and a half months after our contract ended. I am not expecting agents to be proactive, but they are making the problems worse. I am not saying they are on the landlord’s side or the tenants. They are just incompetence.
Thank you for reaching out to us, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.
2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
1/5
GoogleI will avoid them at all costs. We rented an apartment from them and below are what happened. 1. In the application, we requested some furniture to be removed. This was made clear to the agent face to face as well. Surprisingly, they were still there when we got the keys. Communications back and forth a few times over 2 weeks and then we were told that the branch does not have spare keys and we need to provide that so the landlord can get access. Should the spare keys not have been done before our contract starts?! By that time, we have moved in already, so we have given up on the furniture removal. 2. I cut the spare keys and delivered them to the branch with a receipt. The staff said she will take care of the reimbursement. 6 months later, when we told them we will move out and asked for the reimbursement, they asked for reason of cutting the spare keys and receipt. You just can’t made this up. Luckily, I took a picture of the receipt. I sent it with the with the screenshot of email in which they asked me to cut the keys. Only after that, I got the money back. 3. After our contract ended, I had been chasing them about the deposit. They kept saying that the landlord was preparing for a claim but no further updates. Only after two months of chasing, they told me that I can raise a dispute with the TenancyDepositScheme. This is probably down to me not knowing the process, but they could have told me this at the beginning. Then the landlord responded with claim on cleaning and damages while the check-out report showed everything is same as check-in. We had to go through the dispute process and the adjudication is that we will get our full deposit returned. This is four and a half months after our contract ended. I am not expecting agents to be proactive, but they are making the problems worse. I am not saying they are on the landlord’s side or the tenants. They are just incompetence.
Thank you for reaching out to us, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.
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