Trusted Agent profile · Oxford
★★★★★
535 reviews across 2 platforms
215 Cowley Road, Cowley, Oxford, OX4 1XF, OX4 1XF
Part of Chancellors, see every office.
Chancellors's office in Oxford, at 215 Cowley Road, is rated 4.3 out of 5 across 535 reviews on two platforms, including 375 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Chancellors East Oxford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleJordan was very professional. He provided us with the information we required and explained himself in a clear way. We are happy of his assistance as we had lots of questions regarding the rental of our flat. Great service, answered all my questions and a very pleasant to deal with.
Thank you for this wonderful review Shebin. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleIt is very difficult to find a property for rent in oxford. However, thanks to Tilly who made it very easy and convenient for us. She guided us through process and helped us alot.
Thank you for taking the time to write this review, Mohammed. We are thrilled to hear that Tilly was able to assist you in finding the perfect property to rent in East Oxford. Our team at Chancellors takes great pride in providing exceptional service and guidance throughout the entire rental process. Thank you for choosing Chancellors. We look forward to working with you again in the future.
5/5
GoogleExcellent service from Sherko throughout our property purchase. He was professional, helpful, responsive, and made the whole process smooth and stress-free. We are very happy and satisfied with his service and really appreciate all his hard work. Highly recommended!
1/5
GoogleHorrible service and an attitude not fitting for a lettings negotiator - Lily Isaac - who kept shouting over the phone repeatedly in the name of collecting details. Really unprofessional behaviour which put me off to even looking at other options listed by Chancellors in the area.
Hello KAVYA, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Chancellors - East Oxford Estate Agents branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
TrustpilotSo far I have been having a good…
So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.
We're happy to hear that you've had a good experience with us. We appreciate your positive feedback and are so glad you received excellent support during your contract renewal.
5/5
GoogleHelen was a wonderful letting agent, she was responsive to all my email requests while helping us relocate from Ireland, and we really felt she understood what sort of place we were looking for. We only had one day to view properties in Oxford and she went above and beyond to accommodate our needs. An extremely friendly and helpful letting agent
Thank you Aisling for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
TrustpilotI withdrew from my application due to a…
I withdrew from my application due to a lack of transparency around the rental figure. After an initial amount was discussed, the tone of communication changed and the price after agreement decided increased all of a sudden later in the process, before any tenancy had started or been formally agreed. Not what I agreed it wasn't the price change that was frustrating it was the experience and lack of transparency.
5/5
TrustpilotExcellent service
Well, What can I say about Rakesh Jethwa. He has been an absolute star and amazing in his service, since giving an evaluation on my property right through to getting offers. He is so personable, makes you feel like family. He has helped in troubled tenants and advised and assisted in every eventuality. I would give him 6 Stars if I could. No doubt he will always assist any new vendors who want to put their property for sale. I would not have been were I am without his help. He will be appreciated always and I thank him for his service and this includes Courtney Kennedy in the after sales office, who has been a tremendous help too. I thank the entire Chancellors office for their help and support. With kindest and respected regards.
5/5
GoogleJordan was an absolute delight in the process of finding a house to rent. He made our life incredibly easy and re-assured us with great news in regards to the rental process.The transition was smooth and Jordan delivered this with great kindness and eagerness!
Thank you for leaving us this great review Silvia, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
GoogleWe sold our flat with Chancellors after a very rocky start with Anthony who undervalued our property by around 40k compared to the other 5 valuations we had (due to him seemingly having not done any research on the property and previous sold prices). Anthony soon told us he'd found a perfect buyer willing to offer at the same level as the other valuers had suggested. We agreed to go with Chancellors for this reason, but the buyer never materialised (which we were told by others often happens with Chancellors). Luckily we did soon find buyers who were willing to offer at this value. After accepting the offer, we were transferred to work with Emily Dinmore who was completely fantastic. She was so organised, efficient and friendly. She really went above and beyond to make sure things went smoothly. Even when she was on leave she made appropriate plans for others to fill in and our contact was seamless. Thank you Emily!
5/5
GoogleWe went through 2 weeks of struggles to find a house to rent in Oxford until we met Jordan from Chancellors East Oxford, who showed us some light in our darkness. Jordan is friendly, full of smiles and listens to our concerns. During viewing, he allowed us to explore on our own while being around to answer our questions. He put forward our case in a very personalised way, he replied to emails and ensured we were well-informed of what to do next. In this situation, what else do you need except for one empathetic and responsive agent, right? My 5 star is for him.
5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
1/5
GoogleEdited due to the experience we’ve had. Initially I thought the experience was good but once making contact with the landlord and having some conversations it’s an apparent that Chancellors use underhand tactics in order to artificially raise the rent or inflate their commission. When viewing the property and it was accepted we were ready and prepared to pay the deposit for the site, this was communicated to Chancellors. They stated that no deposit was required due to the no deposit scheme, we questioned whether this would have any impact on anything and they said it wouldn’t make any difference to us or the landlord. Fantastic we thought, and agreed. At the same Chancellors were having conversations with the landlord, saying that because we couldn’t pay the deposit, they should charge an extra £50 rent.. Over 3 years that’s £1800, during times of a housing and economic crisis, the morality of artificially inflating housing for their own personal benefit truly reflects the values of this company. If you can use anyone else, please do. Just a further note, all these reviews are artificially inflated as they request that you give a review during the sign up process which you feel obliged to given the demand for property.
We apologise for any negative experience you may have had with our company. At Chancellors, we strive to provide our clients with the highest level of service and ethical standards. We would like to investigate the matter further to clarify any misunderstandings that may have occurred. Please contact us directly at directors@chancellors.co.uk to discuss the details of your situation. Regarding the reviews, it is not our policy to pressure clients into giving positive reviews. We value all feedback, both positive and negative, and use it to continually improve our services. Thank you for bringing this to our attention.
1/5
GoogleWorst estate agency I’ve ever dealt with in the UK! Don’t let them fool you into the no deposit scheme. Jordan Gibbs makes out that there’s “absolutely no cost to you as a tenant” by not paying a deposit and then we found out through our landlord (!) who’d asked for considerably less rent per month, that she had been lied to by Jordan as he had stated we had requested not to pay a deposit which was completely false. It turns out by being fooled into the no deposit scheme, we are actually paying £50 more rent each month to cover this, while Jordan gets his commission for tricking us into the scheme. You should be ashamed of yourself. In addition, we were only allowed 5 minutes to view the property when first taking a look at the house due to “10 back to back viewings” and we were told there were multiple offers on the house when we put one in, so Jordan asked us to increase our offer of monthly rent if we wanted to ensure we got it which we weren’t comfortable in doing. We then later found out from our landlord once we’d secured the property that she was only told about three viewings that day and it was only us that put in an offer! Snide and scaremongering tactics by a cowboy estate agent making us pay more to benefit his own pocket and commission in a time of economic crisis. Absolutely disgusting - avoid at all costs. If I could give no stars, I would.
Hello H, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
TrustpilotProperty management experience
As a tenant, I’ve really noticed the difference since Libby became the property manager in October. She keeps me updated, responds quickly, and makes sure any issues are resolved without unnecessary delays. Her professionalism and consistency make the whole renting experience far less stressful.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleOlivia’s support on renting our property in Catherine Street has been a breathe of fresh air - Knowledgable, efficient, flexible, and enthusiastic. I have been a landlady for over 20 years now and I can honestly say that my recent experience with Chancellors has been the best.
Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
TrustpilotThe young man was very helpful and…
The young man was very helpful and knowledgeable. I’ve viewed the property several times and he was always a great help.
We're delighted to hear our team member was so helpful and knowledgeable. Thank you for your kind words!
5/5
GoogleServices were very quick and efficient. So happy to be with this team who helped us sort a house out so quickly!! Thank you yet again
Thank you Jaime-lee for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
2/5
GoogleThe estate agent did a great job in finding a place for us twice now. The first time we lived in a landlord-managed place, our new place is managed by Chancellors. After moving in, the Chancellors property managers are failing to address defects in the house in a timely manner. We've notified them of defects over 4 months ago, quotation were booked in the week after. After that they haven't given any clarity on whether or not they are going to act on the quotations and they reply to e-mails in an evading manner.
Thank you for reaching out to us Tim, we are sorry to hear of your current concerns. To enable us to help resolve your frustrations, please send an email to directors@chancellors.co.uk so we can look into this further. Thank you.
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
TrustpilotAbbie was extremely friendly and very…
Abbie was extremely friendly and very informative. We have found estate agents to be lacking information on the property. Abbie had the answers to all of our questions and we left feeling satisfied that we have everything we needed to make an informed decision. Very professional and helpful.
5/5
GoogleJospheine was such an amazing person who supported my search geniuely and call/ message at intervals on update. Thank you once again Jospheine
Thank you for leaving us this great review Rifdaht, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleWorked with Dean Smith to find a home for myself and three friends. He got us the most incredible newly upgraded four bedroom in a great location and even managed to negotiate a few additions to the house. Couldn't have asked for a more responsive, professional, and sincere experience. Could not recommend Dean more highly.PositiveResponsiveness, Quality, Professionalism
Thank you for leaving us this great review Jeremy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
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Tell us what you need and we'll put you in touch. Chancellors East Oxford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
