Trusted Agent profile · Oxford
★★★★★
541 reviews across 2 platforms
215 Cowley Road, Cowley, Oxford, OX4 1XF, OX4 1XF
Part of Chancellors, see every office.
Chancellors's office in Oxford, at 215 Cowley Road, is rated 4.3 out of 5 across 541 reviews on two platforms, including 375 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Chancellors East Oxford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
Every review we hold for the Oxford office, from every platform, shown as written. First names only.
5/5
GoogleJack has been very helpful to my brother and myself, during our house purchase. Was quick to respond to any questions and provided good details about the property during the negotiations etc... Chancellor are good estate agents, 5 stars!
Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotWe were shown round by a helpful a nd…
We were shown round by a helpful a nd knowledgable agent who actively suggested properties we would be interested in and answered with our queries.
5/5
GoogleJust to say that Chancellors Oxford has been superb at finding good tenants for my properties, I am especially grateful to the East Oxford branch Manager Helen Wood for being so professional and experienced in the rental market.
Thank you for leaving us this great review John, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleTilly helped us through the process of renting a house. She was very on it and constantly helping wherever needed, making the whole process seamless and easy! Thank you ever so much :)
Hi Sebastian, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotIt’s been three years with…
It’s been three years with Chancellor’s, and Franki from the property management team has always been on hand to help whenever we’ve had any issues. She consistently follows up and works back and fort.
Thank you Tayser for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleTilly has been very helpful with house viewings and has been very prompt about sending over information to get the application forms filled out as quickly as possible.
Thank you Megan for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.
1/5
GoogleI really don't get how this agency is still in business. My experience with them was pretty bad, especially with maintenance and the way they treated me. I've also heard a bunch of negative things from others who've dealt with them. They were the first letting agency I used in Oxford, and for a while, I thought all agencies here were going to be just as bad. But after I moved to a different agency because I was unhappy with their service, things turned around, and I had a much better experience.
Thank you for letting us know about this Vitor, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
5/5
GoogleHi Jordan Thank you for making the process of us getting a new accommodation simple, this has been one difficult task over time for us and you managing the process changed the narrative we had previously about getting an accommodation being very stressful and most times frustrating. You are really hardworking, nice and full of energy, we can’t appreciate you enough but to say keep up the good and hard work as this will in no time pay off, we loved your services and the way you attended to us from day one till we finally secured a place. Thank you so much and keep up with the good works as this will continue to change the narratives and notions people have of getting an accommodation been really very difficult and draining. Best wishes.
Thank you for leaving us this great review Aisien, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
TrustpilotExceptional property manager
Chancellors have been average in the dealings we've had, but the one person that has been exceptional, is Shana Tolsma, who is the senior property manager, who has looked after any issues with our property whilst we have been letting. She has always been very attentive and prompt in responding to issues and always with a positive attitude.
5/5
GoogleJordan Gibbs was very supportive in finding us the perfect house and walking us through the process of obtaining it.
Dear Namrata Chakraborty, Thank you for taking the time to leave us a positive review! We are thrilled to hear that Jordan was able to provide you with a top-notch service and assist you in finding the perfect house. Our team takes pride in delivering excellent customer service and making the home buying process as smooth as possible for our clients. We appreciate your review and hope you enjoy your new home. Please do not hesitate to reach out to us in the future if you have any questions or needs related to real estate. Best regards, Chancellors - East Oxford Estate Agents
1/5
GoogleChancellors will overcharge you on rent, and not return your deposit. We’ve been trying for months to retrieve a rent overpayment, and despite dozens of reminders and threats of legal action nothing has happened. Our deposit has not been returned after the end of tenancy, despite the return being agreed and the legal window to return the deposit having lapsed. The lack of professionalism is breathtaking.
Thank you for bringing this to our attention Simon, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
TrustpilotI bought a property at Oxford assisted…
I bought a property at Oxford assisted by Cornelia. I am generally happy with their professional services. I would surely consider selling properties through them in the future
5/5
TrustpilotWhere business and humanity meet
We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
5/5
GoogleGreat viewing experience from Sherko at Chancellor’s in East Oxford. Answered all our enquiries and showed us all the properties that were suitable for us.
4/5
GoogleThank you for successfully selling my Mother's home in Cowley. Throughout the whole process your company has been very supportive of which I am grateful.
5/5
GoogleAmazing service provided. We can contact him at anytime of the day and will have the reply very quickly. Thanks Jordan for your help to make our move easier.
Thank you Frederico for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleTilly was very helpful and made finding a house to rent an easy and pleasant process.
Thank you for leaving us this great review Charlie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotStaff in high regard !
I came to regard Ethan as a trusted friend !
We appreciate your kind words. We are glad you enjoyed your experience.
5/5
GoogleTilly was so helpful throughout the process and was always happy to our questions.
Hi edith, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
1/5
GoogleI need to express my sheer disgust at the Cowley Road sales department of Chancellor’s in East Oxford, in particular the manager Wasim. I usually only like to write positive and good reviews, but I feel that it’s so important for people to be warned and to know about how badly we have been treated by them, otherwise they will never stop behaving like this and changes will not be made. He lied to us about a crucial/key thing relating to a problem with the house, as we put in our offer. We tried to get it in writing from him from the start about what he had said the vendors were going to do about fixing this issue with the house and although he promised to give us this, we never received it. This was just the start of a long list of problems and more lies. Aside from the “trick” to opening the front door, and us having to wait to get in for over 20 minutes. The communication with him from start to finish was absolutely terrible. He has zero communication skills and continually did nothing he said he was going to, resulting in us eventually having to pull out of the purchase. This has been the most stressful experience for us and we feel so upset at the way we have been treated, but relieved to not be buying a house from Chancellor’s. Please take our advice and do not use this branch of Chancellor’s ever. Thanks for taking the time to read this review.
Hi Emma, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleMr Jordan Gibbs has been very helpful and supportive throughout the letting process . 👍😊 …
Thank you, Manisha, for your kind words! We're thrilled to hear that Jordan Gibbs provided you with helpful and supportive service during your letting process. At Chancellors - East Oxford, we strive to ensure our clients have the best experience, and it's great to know we succeeded with you. If you need anything else, don't hesitate to reach out! 🌟
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Tell us what you need and we'll put you in touch. Chancellors East Oxford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Oxford.
