Chancellors East Oxford reviews

★★★★★ 5/5

Trustpilot

Georgie from the renewals team was…

Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.

RajKiran · 19 March 2026

★★★★★ 1/5

Google

I need to express my sheer disgust at the Cowley Road sales department of Chancellor’s in East Oxford, in particular the manager Wasim. I usually only like to write positive and good reviews, but I feel that it’s so important for people to be warned and to know about how badly we have been treated by them, otherwise they will never stop behaving like this and changes will not be made. He lied to us about a crucial/key thing relating to a problem with the house, as we put in our offer. We tried to get it in writing from him from the start about what he had said the vendors were going to do about fixing this issue with the house and although he promised to give us this, we never received it. This was just the start of a long list of problems and more lies. Aside from the “trick” to opening the front door, and us having to wait to get in for over 20 minutes. The communication with him from start to finish was absolutely terrible. He has zero communication skills and continually did nothing he said he was going to, resulting in us eventually having to pull out of the purchase. This has been the most stressful experience for us and we feel so upset at the way we have been treated, but relieved to not be buying a house from Chancellor’s. Please take our advice and do not use this branch of Chancellor’s ever. Thanks for taking the time to read this review.

Emma · 15 December 2023

★★★★★ 5/5

Trustpilot

Jessica gave us a brilliant viewing

Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.

Meggie · 13 September 2026

★★★★★ 5/5

Google

Mr Jordan Gibbs has been very helpful and supportive throughout the letting process . 👍😊 …

Manisha · 10 October 2024

★★★★★ 5/5

Google

estate agent Tilly Saxton made the process of letting the property quick and easy

Mia · 9 November 2024

★★★★★ 5/5

Trustpilot

New Tenancy

Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.

Sanjiv · 21 November 2025

★★★★★ 5/5

Google

Jordan was so helpful, friendly and professional. He helped us find a home quickly and efficiently. We are very happy with the service received from Chancellors Cowley.

Laura · 14 March 2024

★★★★★ 5/5

Google

Very efficient, professional, thorough and diligent service from Jordan and his team.

Darren · 26 November 2024

★★★★★ 5/5

Trustpilot

Excellent communicator

We deal with Frankie Deacon who is an excellent communicator which ensures good relations between landlord and tenant.

Dear · 13 October 2026

★★★★★ 1/5

Google

I phoned them this morning to ask a question regarding to a property me and my house mates were interested in renting for the next academic year, and quite honestly I don’t think I’ve ever spoken to such rude people in my life. The man and woman who spoke to me were so arrogant and nasty that honestly even if me and my friends find the most amazing house with this estate agency we will not go for it as I don’t think such rude people deserve the commission from the property’s we choose to live in and I honestly don’t think anyone should have to deal with such horrible people for there homes. I wouldn’t even give one stars if I had the option to !!!

Cassandra · 10 November 2023

★★★★★ 1/5

Google

If you can avoid renting through Chancellors, do it. We had a terrible experience, negligent staff who made severe mistakes in our admin, causing our move to be postponed by 6 weeks the night before the actual moving day with zero compensation. We were regularly lied to about the landlord’s actions (we later found out in direct contact) and they tried to keep our deposit for damages to items that didn’t exist (we won this fight after a dispute). Chancellors drove us close to a nervous breakdown and I do not recommend working with them.

Alexandra · 10 November 2023

★★★★★ 1/5

Google

Viewed a lovely property...and then it all went wrong with Chancellors. Very ethically dubious business practices. 1. From viewing to lease signing took over a month because Chancellors East Oxford agents were completely non-responsive for days on end to either phone calls or emails, no matter how much I chased them (Helen or Antony). Several queries were simply ignored and never answered, while others were only answered several days later. 2. Chancellors uses a terrible referencing company called The Lettings Hub, which uses online forms that are riddled with bugs and constantly deletes data. 3. When we finally got the lease, there were several 'special' clauses listing things that were broken that would not be fixed by the landlord and areas that we would not be allowed to use or access (shed & loft). It took AGES to get any kind of context from Chancellors about it, and that all lease terms were final. It was the first time during the process ANY of this had been mentioned. 4. We signed the lease the next day, agreeing to all of the terms. The following day (the day AFTER we'd signed the lease), the landlord re-listed the property for a higher amount. Chancellors did not inform us of the re-listing...I discovered it myself on Zoopla. (We then chased Chancellors about it, and they said they'd talk to the landlord.) 5. After several more days with several more phone calls and emails that Chancellors never replied to along the way, I had a final phone call with one of their colleagues (Jordan). It was nearly impossible to talk to Jordan because he kept cutting me off and talking over me, completely disrespectful again and again. He had no right to treat me with such disrespect. But totally what I'd expect from Chancellor's after everything else. In total - Chancellors East Oxford wasted an entire month of our time, time that we could have been pursuing other property opportunities. They sapped out all the joy and sense of adventure from moving, turning it into a stressful nightmare. Whether you are buying, renting, selling, or leasing your property out, you are better off anywhere else. "Wasn't that easy?" NO

Marsha · 10 November 2023

★★★★★ 2/5

Google

I rented an apartment with them as leasing agents in 2019. They were nice and responsive at first but then as soon as the contract was signed and you are locked in their attitude changed completely. Especially during the move out stage, the agent (Helen or whatever her name was, the 20 something year old girl with heavy makeup) I was dealing with was extremely rude, both in email and in person. The majority of the 5-star reviews on this page are fake and sent from fake google accounts with 1-2 reviews each, each spaced out a bit to look "real" (come on guys you can try harder than that). They can't even put effort into making their fake reviews look legitimate (as easy as it is), so that should be a warning sign already for whoever is reading this.

Ito · 10 November 2023

★★★★★ 1/5

Google

Avoid Chancellor’s at all cost if you are looking to rent a place. I’ve rented in the UK for 10 years and never have I seen a worse agency. They will take for ever to respond to any request and then will make some stupid response on a Friday evening. Don’t expect them to deal with anything urgent, or to be reasonable. I’m three weeks into a long-term contract and regretting it already. My flat is nice, but this agency is just a big scam. I just wish I had listened to all the people that said they were the worst before I rented.

Juan · 10 November 2023

★★★★★ 5/5

Google

Excellent communication & service beyond the expected. Reliable and dedicated to clients.

Alan · 14 April 2026

★★★★★ 5/5

Trustpilot

Very impressed

We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.

John · 25 September 2026

★★★★★ 2/5

Trustpilot

We have previously had good experiences…

We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.

Miss · 28 August 2026

★★★★★ 5/5

Trustpilot

For many years I have always received…

For many years I have always received excellent service from the teams at Chancellors

Mr · 18 March 2026

★★★★★ 5/5

Google

Tilly was very helpful to get all my paperwork sorted out.

George · 2 November 2024

★★★★★ 5/5

Google

Tilly Saxton was really helpful and cooperative! Best college at Chancellors!!

India · 26 October 2024

★★★★★ 5/5

Google

Although I didn't have a very good experience from Chancellors from other locations, but the Oxford Chancellors proved me wrong. Especially George Courtney-Cramp. He is very helpful and enthusiastic. And more importantly always kept in touch and kept me abreast with the property updates :) Thank You George.PositiveResponsiveness

Tasneem · 11 January 2022

★★★★★ 5/5

Google

Best experience I’ve had with a letting agent in Oxford. Jordan was helpful, honest, and provided good advice when I was looking for a property to let in Oxford.

Alex · 10 November 2023

★★★★★ 1/5

Google

Don’t bother if you’re a student or young person. Regardless of your credit, you’ll need a guarantor and I was being attended to by Josephine who was so rude and blunt. Some things happened on my end and I couldn’t rent a house through them anymore, but the way Josephine overall handled the situation was not nice at all!

Louise · 19 October 2024

★★★★★ 5/5

Trustpilot

Jordan you are a star

Margaret · 14 May 2026