Chancellors East Oxford reviews

★★★★★ 5/5

Google

I was looking for a small rental property in Oxford and was keen to move to the area. When I contacted Chancellors I spoke to Jordan, he was extremely helpful, honest, and provided lots of useful advice about the properties they had for rent, and other general information about the area. In the end I actually ended up renting a property through another agent as Chancellors didn't have what I was looking for at the time. This aside, as the overall customer experience from Jordan was so good, I felt it was necessary to leave a positive review.

Crazy · 10 November 2020

★★★★★ 5/5

Google

After shifting from India to Oxford, I and my husband faced a lot of challenge to secure a rented house for ourselves until we had help from Chancellors. Jordan Gibbs made our house hunting quite easy and was helpful with the paperwork. We could finally get a house of our choice and are very happy with the support provided by Jordan and the Chancellors.PositiveResponsiveness, Professionalism, Value

Lipsa · 10 November 2022

★★★★★ 5/5

Google

Tilly has been exceptional service from start to finish! The estate agent was professional and attentive. They kept us informed every step of the way, were incredibly responsive, and made the experience stress-free. Highly recommend

Henry · 19 October 2024

★★★★★ 5/5

Trustpilot

We were looked after by Jamie woodland…

We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend

Mark · 1 October 2026

★★★★★ 5/5

Google

We worked with Charlotte from the Oxford office, having only been in this office for a few months, Charlotte was knowledgeable, able to answer all our questions, friendly and accommodating to all our requests for viewing sand follow ups. Whenever we had phone or emails questions these were she went over and above to deal with them, I hope she gets the recognition she deserves.PositiveProfessionalism

Willbartrip · 10 November 2022

★★★★★ 5/5

Trustpilot

Gwen has been extremely helpful and I…

Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.

Holly · 21 November 2025

★★★★★ 5/5

Google

Thank you Jordan Gibbs for the excellent service you provided with setting up the viewing and also with my application processing. It was professional, fast and smooth experience. You're doing a fantastic job.

Gaurav · 10 November 2024

★★★★★ 5/5

Google

Tilly and Charlie were very good at communication through the whole application process. Very understanding and generous. Overall excellent experience, low stress and a good sense of reassurance throughout. Thank you so much!

Kaylei · 10 November 2024

★★★★★ 5/5

Trustpilot

Lovely experience

Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.

Vanessa · 21 October 2025

★★★★★ 5/5

Google

I'm currently dealing with Nita whilst looking to buy around Oxford. I'm not familiar with the area, but Nita has been very friendly and helpful with any questions I had. She was knowledgeable about the property I just looked at too. I would recommend her to people looking at buying through Chancellors.

Jon · 10 November 2023

★★★★★ 5/5

Trustpilot

Fantastic PM team

The property management team were fantastic. Shana was responsive and dealt with all queries promptly and in professional manner, keeping me regularly updated with progress.

J · 21 January 2026

★★★★★ 5/5

Google

I want to say a big thank you to Jordan. The house at Cleavers square is much more better than what i missed out at cricket road. Thank you so much for your show of love.Thank you for putting a smile on my face and that of my family. We appreciate

Okafor · 10 November 2023

★★★★★ 1/5

Google

Renting with Chancellors has been a nightmare, very slow to respond to anything at all. From the beginning, our supposedly unfurnished flat had a double bed and other furnishings in it. Which we had to remove ourselves because after 3 weeks, it still wasn't removed and was taking up our spare bedroom which was meant for my partner to be working from home. Generally repairs take a few weeks, which is longer than you would want. They told us that the flat had to be professionally cleaned before moving out - there's no way we were doing that. It certainly wasn't professionally cleaned when we moved in - clutter everywhere, things were dirty and we cleaned the oven ourselves when we moved in. They also raised the rent from £1400 to £1520 after a year because we were moving out soon, and didn't have anywhere to go otherwise. For the new tenant they then lowered it back to £1400 because they didn't have anyone taking the place for £1500. Then last but not least, we unfortunately forgot to cancel our direct debit and the rent still went out (£1520). This is a huge amount of money which was not accounted for in our budget, it has been nearly TWO WEEKS and it's still not returned. We have been chasing frequently and asking for our money back - it's almost as if they're holding onto our money intentionally. It does not take 2 weeks to do a bank transfer back. The landlord has been lovely however, and equally exasperated by Chancellor's incompetence. I honestly don't know who is leaving all the 5 star reviews. Maybe they're dealing with a different agency. Updated to add, I did email the email address supplied and had no answer.

Alice · 2 November 2024

★★★★★ 5/5

Google

Tilly who works for chancellors lettings has been great supporting me and my friends in finding a house for our Final year of uni. She is very knowlegable and Prompt at responding to emails and phone calls answering any questions we had. Thank you for making this experience quick and smooth.

Cerys · 17 October 2025

★★★★★ 1/5

Google

Rude and full of ridiculous conditions. Pass affordability AND have a guarantor? Or pay the entire year upfront AND STILL provide a guarantor? Who pays the entire year upfront, and why would you need a guarantor if you've paid upfront or if you've passed affordability? Complete nonsense and a sloppy attitude. There are far better estate agents in Oxford.

R · 24 July 2025

★★★★★ 1/5

Google

Please avoid at all costs!!!! Almost 6 months after moving out of a rented property we are still fighting to get part of our deposit back. We had to constantly chase for updates to find out what was going on, every time we called the person dealing with it was not in the office and apparently no one else was able to find out what the situation was! Here is a suggestion! Why don't you use some of the money you get from ridiculous admin fees to invest into some sort of software where employees can log and update all the ongoing cases so that anyone can pick it up and provide updates when needed?! All these delays meant that we went past the 3 months needed in order to log a claim with the TDS, a limitation we "conveniently" found out about after the deadline had passed! Words can't really describe the stress, frustration and amount of time we have wasted because of the way our end of tenancy has been dealt with. Utterly appalling!!!

C · 11 November 2018

★★★★★ 5/5

Google

Jordan was very professional. He provided us with the information we required and explained himself in a clear way. We are happy of his assistance as we had lots of questions regarding the rental of our flat. Great service, answered all my questions and a very pleasant to deal with.

Shebin · 10 November 2023

★★★★★ 5/5

Google

It is very difficult to find a property for rent in oxford. However, thanks to Tilly who made it very easy and convenient for us. She guided us through process and helped us alot.

Mohammed · 10 September 2024

★★★★★ 1/5

Google

Horrible service and an attitude not fitting for a lettings negotiator - Lily Isaac - who kept shouting over the phone repeatedly in the name of collecting details. Really unprofessional behaviour which put me off to even looking at other options listed by Chancellors in the area.

KAVYA · 8 November 2025

★★★★★ 5/5

Trustpilot

So far I have been having a good…

So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.

Ms · 18 March 2026

★★★★★ 5/5

Google

Helen was a wonderful letting agent, she was responsive to all my email requests while helping us relocate from Ireland, and we really felt she understood what sort of place we were looking for. We only had one day to view properties in Oxford and she went above and beyond to accommodate our needs. An extremely friendly and helpful letting agent

Aisling · 10 November 2022

★★★★★ 1/5

Trustpilot

I withdrew from my application due to a…

I withdrew from my application due to a lack of transparency around the rental figure. After an initial amount was discussed, the tone of communication changed and the price after agreement decided increased all of a sudden later in the process, before any tenancy had started or been formally agreed. Not what I agreed it wasn't the price change that was frustrating it was the experience and lack of transparency.

ZU · 21 January 2026

★★★★★ 5/5

Trustpilot

Excellent service

Well, What can I say about Rakesh Jethwa. He has been an absolute star and amazing in his service, since giving an evaluation on my property right through to getting offers. He is so personable, makes you feel like family. He has helped in troubled tenants and advised and assisted in every eventuality. I would give him 6 Stars if I could. No doubt he will always assist any new vendors who want to put their property for sale. I would not have been were I am without his help. He will be appreciated always and I thank him for his service and this includes Courtney Kennedy in the after sales office, who has been a tremendous help too. I thank the entire Chancellors office for their help and support. With kindest and respected regards.

Miss · 21 October 2025

★★★★★ 5/5

Google

Jordan was an absolute delight in the process of finding a house to rent. He made our life incredibly easy and re-assured us with great news in regards to the rental process.The transition was smooth and Jordan delivered this with great kindness and eagerness!

Silvia · 13 February 2024