Chancellors Oxford reviews

★★★★★ 5/5

Google

Freya was incredibly helpful, friendly and communicative through the whole process.

Andrew · 17 August 2023

★★★★★ 1/5

Google

Honestly the worst estate agent experience I have had in over 5 years (and it’s not as though I went in with particularly high expectations). Chancellors were thoroughly unprofessional and unresponsive to communication by email, and no one seemed to be able to take responsibility over the phone resulting in an endless series of messages left, promises to transfer, and complaints. It took over 7 weeks and more than 30 unanswered emails and phone calls at the end of my tenancy to receive back a deposit that my landlord had agreed beforehand to return in full. Perhaps most absurdly, Chancellors have the sheer nerve to email tenants before their tenancies even begin to request that we leave them a 5* review. I am convinced that nothing else but this and the naïveté of prospective tenants such as myself can explain the 4.5* average I am seeing on Google at present. Tenants - I’d strongly recommend finding houses elsewhere if you can. Landlords - please avoid for the sake of your tenants’ sanity!NegativeResponsiveness, Professionalism

Raghav · 26 October 2020

★★★★★ 5/5

Google

I contacted Chancellors to sell a flat after having had no success for a while. Selling was always going to be tough with Brexit and Covid in the way. Chancellors proved excellent advice throughout and the resilience and fighting spirit of Jonathan Seabert were essential in concluding. Ever so grateful and would not hesitate to recommend Chancellors in the future.PositiveResponsiveness, Professionalism

Thierry · 13 June 2021

★★★★★ 5/5

Google

Excellent team of experts and property finders. Big thanks to Tierney!

Maja · 18 July 2023

★★★★★ 4/5

Google

Nathan was very helpful and supportive in the early stages, facilitating contacts and opportunities and coming with good recommendations in terms of how to advance towards fair agreement for both tenant and landlord. The first couple of opportunities they showed was very much off the mark, but once they got a better idea of what I was looking for, offer was spot on. We got the first place we applied for.

Morten · 15 June 2015

★★★★★ 4/5

Google

Tierney was flexible and competent in supporting me with my house purchase.

Isabel · 13 June 2023

★★★★★ 5/5

Google

Special thanks to Iulia 🙏🏾 …

Humayun · 15 November 2023

★★★★★ 5/5

Google

The team at Chancellors were great during the purchase of my flat. Bella and Alex Dimopoulos, in particular, were always very responsive, polite and helpful - helping me out with general info and my queries and correspondence with the seller. Thanks very much, M

Matt · 5 June 2024

★★★★★ 1/5

Google

The absolute worst agency I’ve ever heard of Me and my wife were trying to rent a flat in headington, we spoke to a guy named Sherko, we scheduled to see the house on Monday, we loved the house so much that we were ready to make an offer, all we needed was to see it I asked my boss to leave work early in order to see the house, I’ve never seen my wife so excited, I chased down a bus in order to get there in time We waited for over 20-30 minutes in front of the house and no one called us or showed up We called the office and they said he wasn’t coming, they were not interested in selling anything and they just said they would “email” the guy Since we wanted the house so badly we called on Tuesday in order to reschedule our viewing for Wednesday, they said okay, but no email or phone calls to confirm it at all So we decided to call on wednesday to ask if everything was still scheduled, sherko picked up and you could clearly tell he had totally forgotten about it and didn’t care at all, he told us to meet him at the house at 17:45 yet he never showed up at all again and didn’t try to contact us either He lost the easiest sale of all time and became the worst example of a salesman I have ever seen in my life, and the company itself was very unprofessional, unkind and overall uninterested in us as customers Don’t trust the good reviews, they are not legitimate, check allagents reviews as they reflect the situation in a vastly more accurate way

PriestlyBlock67 · 13 June 2020

★★★★★ 1/5

Google

Worst experience. Only care about charging rent and fees, and the staff is rude, helpless and inefficient. (For example, the tap was broken and I wrote to the agency to repair it. But nobody came to resolve it during the next months.) If you are a landlord, probably they will stand by your side. But if you are a tenant trying to rent a property, don’t choose Chancellors if you have any possible other choices. I wonder why such an unprofessional agency could receive many positive reviews, then I read all the reviews carefully, and I found that(if you pay attention to it) almost all the good reviews come from people who just have one review in their whole accounts’ history. And the only review is an “excellent” one to Chancellors. Obviously they are fake and artificial...On the opposite, if you pay attention to the ones who left bad experience with Chancellors, most of them are normal customers with reviews for other places, which means they are the true voice rather than the artificial “good” ones.

Yutao · 13 June 2020

★★★★★ 2/5

Google

Having talked to a number of colleagues about this office I am in doubt that I lot of these positive reviews are real unless they are for the part of the office that shows properties. Those that showed us around were very efficient and wonderful to work with but once we moved in we determined that the management staff lack Communication skills and empathy. They only get two stars because as awful as they are to deal with I have actually experienced worse only one other time. The structure for this company seems to be to hire a lot of people who have the responsibility to do only one thing each, no one ever seems to feel the need to communicates with each other, and they each do their jobs very poorly. I have been both a tenet and a landlord and I would not hire these uncoordinated people to do either job. It is shocking how unprofessional they repeatedly are. At one point I was attempting to take over the entirety of a shared tenancy and discovered their contracts department is separate from their "swaps" department and both are separate from the payments department. Because we had communicated with both of the first two departments the payments department became confused and attempted to charge both myself and my previous roommate with multiple charges of different values for the same services. The property manager can't help with any of this as apparently it is not their job to coordinate anything within the company regarding the property. In fact, I have never met any of the property managers nor have any of them ever been to my flat as they outsource every physical aspect of the management of the properties. This is especially difficult if you are in a flat with a block management as the afterhours company cannot access the block management information. This is especially disconcerting when there was a leak in the roof coming through electrical over a three-day holiday weekend and was told there was absolutely nothing that could be done until the property manager came back to the office on Tuesday morning. When I asked for the block management information I was asked why would I need that. This is during the conversation where they advised me it was safe to turn on a light that had active water dripping through it from the roof. Also, during this episode, the landlady and I caught them outright lying to use both about when and how they were contacting each of us and the block management company. She was astonished to realise that it wasn't until I contacted her directly that they were simply not done anything to rectify the situation. I could go on with more but these two stories truly represent how awful they have been.

Natalina · 13 June 2020

★★★★★ 5/5

Google

Purchase went well thank to Alex and the team

Duy · 17 August 2023

★★★★★ 5/5

Google

Rebecca is really helpful and very patient while dealing with queries.

Satej · 13 June 2023

★★★★★ 5/5

Google

The experience with the present team of Olivia was satisfyingly good.

Rossamma · 13 June 2023

★★★★★ 5/5

Google

my wife and myself have found Reece very easy to work with. always prepared to answer any questions, and offer guidance when needed. this good attitude has made the whole process a pleasure. thank you.

Stephen · 18 October 2024

★★★★★ 5/5

Google

Reece Chamdal helped us with buying a property, and we are very happy with his service. He was professional, easy to reach, and followed everything closely throughout the process. We highly recommend him for anyone looking to buy a property.

Isil · 27 July 2024

★★★★★ 4/5

Google

Oliver Heather was the point of contact on my recent house purchase. Although Chancellors weren't actually acting on my behalf, throughout the process Oliver was very helpful and willing to help determine a mutually acceptable outcome to the inevitable issues which arise during the process. This proactive approach certainly helped the chain to move quicker than it could have done. Oliver was calm, friendly and polite at all times.

Katy · 15 June 2015

★★★★★ 5/5

Google

I have been dealing with Jonathan Seabert in the sale of my property. Jonathan is pro-active and professional. I would recommend contacting when selling a property.PositiveResponsiveness

Adele · 13 June 2021

★★★★★ 5/5

Google

Rebecca was incredibly helpful and great to work with.

Alli · 13 June 2023

★★★★★ 1/5

Google

Worst experience ever We rented the property after 8 months we received notice, we have told them we want long term but they said land lord wants to sell the house ok then some people show by the door threatening us to leave the house then we went to local branch proper rubbish they tried to kick my sister out and talked to her in a very rude and unpolite way ......my dad is disable and instead of helping us they treat us like that....Shame shame Teach your staff some manners

Fa · 14 June 2019

★★★★★ 1/5

Google

Very nice when selling the property. Very poor service after that. They breached the contract in multiple areas and simply ignored us when we pointed that out. Contacting the landlord for absolutely anything had to go through them and took literally weeks. And the worst part was when the landlord simply refused to return any of the deposit at the end of tenancy for no reason, they were absolutely no help at all. We only got our deposit back after going through the dispute service, which took a full 12 weeks. They are still letting out the same property under the same landlord, so next years tenants will get shafted as well no doubt. Cannot possibly recommend such an unprofessional company and I'm amazed how many positive reviews they have here on Google - that is definitely not their word-of-mouth reputation.

Alec · 14 June 2018

★★★★★ 5/5

Google

I am very happy with the service that I received from Chancellors and especially Zamir, we brought a property from Chancellors and we received an A+ service from Zamir, he was professional and made the whole process very pleasant. Very pleased with the service we received and hopefully we will be using Chancellors again the further. Thank you Zamir, keep up the good work.

Rashda · 14 June 2018

★★★★★ 5/5

Google

Oliver Heather was amazing for us. I wanted to buy a house and he did his best to ensure that my offer got accepted and succeeded. He has always been courteous, friendly and very professional. He knew what he was doing and was very informative and helpful during the whole process. Oliver did a wonderful job and it was always a pleasure to talk to him.

Alexandra · 15 June 2015

★★★★★ 1/5

Google

Absolutely diabolical. Chancellors were unable to organise our annual gas safety check due to their poor organisation and communication, leaving us without gas for multiple days. At no point did they accept any responsibility for leaving us in this unacceptable situation. The only resolution we found was to organise our own gas safety check, leaving us out of pocket, cold and stressed.NegativeResponsiveness, Quality, Professionalism, Value

Ben · 13 June 2022