Chancellors Oxford reviews

★★★★★ 5/5

Google

Great team and service! I worked with Iulia Branduse and she is very responsive and helpful.

Ahmed · 16 September 2023

★★★★★ 1/5

Google

Don't let property through them, I had tenants who make flat mould everywhere, all other tenants before were fine. I had two reports indicating my flat is fine, Agent and council try to avoid any responsibility, asking me put huge amount to refurbish it. Nightmare.

Zhong · 25 September 2024

★★★★★ 5/5

Google

Great and very fast experience getting a house for next year thanks to Lewis Stacey! Couldn’t have been easier

Tamara · 13 June 2023

★★★★★ 5/5

Google

10 out of 10 on the sales side, very professional, responsive and helpful and a big thank you to Henry Foreman and Jonathan Seabert, impeccable service, well done guys!

Roy · 13 June 2022

★★★★★ 1/5

Google

I'm saddened that it's got to the point I have to leave this review.. Me and my partner have either been ignored completely or just given the run around by the headington branch. We made them aware that we have a time scale which is now nearly at an end and we've had hardly no help! I doubt even this review will get a response. If I knew that my customers felt this way about me id be heartbroken but apparently good customer service isn't something of value here. But on the other hand the kidlington branch I couldn't recommend more. They are the complete polar opposite to the headington branch and deserve recognition

Alex · 10 January 2022

★★★★★ 5/5

Google

Ronaldo is very good with dealing work related problems.. he is kind.. thank you

Ilknur · 16 October 2023

★★★★★ 5/5

Google

I would like to thank Katherine Yates for her kind attention and help while searching for properties in Oxford. We really appreciated her work. She was really engaged in finding an ideal property for us and showed some very good options. I hope we won't need to look for another property in the future, but if we do so, we will certainly contact her. I will also recommend her for future friends or colleagues arriving in Oxford.

Mariane · 14 June 2016

★★★★★ 5/5

Google

I recently had the pleasure of working with Freya, I am grateful for her assistance in finding my next home. She was attentive, professional, and always available to answer my questions, making the entire process smooth and stress-free. Thanks to her dedication.

Salem · 27 October 2024

★★★★★ 5/5

Google

Very helpful and professional throughout the whole process, and really kind at all times. Found a very nice property, couldn't be happier! Thank you Olivia and Jon :)

Tom · 13 June 2022

★★★★★ 5/5

Google

Iulia was amazing and helpful throughout the whole process! Quick responses and constant updates.

Natcha · 16 September 2023

★★★★★ 1/5

Google

Be aware we took 8 months to get our money back and we have to involve the claim to get it. Some of the member of have been extremely rude. The communication was inexistent, and that was our second home from them. Terrible service❌❌❌❌❌ I don't get it❌ how they have 5 stars reviews our experience as a family was traumatic. Although the City council was involved they try to help the Land Lord, we got our money. I hope you have change your altitude (you have't changed in 3 years). Worst ever yes, 5 stars, they are many state agents in Oxford...NegativeResponsiveness, Quality, Professionalism, Value

Up-modern · 26 October 2021

★★★★★ 1/5

Google

I booked an online viewing for a letting property, but it was either ignored or forgotten about. I called in to ask what had happened, and was told the person who booked it wasn’t available and that they’d call me back. It has now been a few hours since the viewing was supposed to proceed, and I have heard nothing from them. Some of the worst customer service I’ve experienced with an estate agent.NegativeResponsiveness, Professionalism

Anthony · 13 June 2022

★★★★★ 5/5

Google

I am using Chancellors headington branch to find property for rent. Mr Oliver Boyle is absolutely helpful and provided me many wonderful and suitable choices. I will definitely choose Chancellors next time.PositiveResponsiveness, Professionalism

HOI · 13 June 2021

★★★★★ 5/5

Google

Rebecca has been extremely helpful and was able to answer any and all questions we had

Steffan · 13 June 2023

★★★★★ 5/5

Google

good services with tolerant manner as my English is not good.

振貴吳 · 16 October 2023

★★★★★ 1/5

Google

I can give details. I call to see an apartment, left all my details by phone. They told me a time, when I ask the same day for confirmation because I haven't received any, they didn't even have my name. So I pushed everything at work just to be stood up. Then I called for another flat but whoever pick up the phone was too hurry and said somenone was going to call back but he had to leave, of couse no one did. I asked many times to please inquire if there was going to be am issue by letting for 11 months instead of a year, no one ever reply. Don't give me wrong, all agencies suck in Oxford, but this is one of the worst

Ana · 13 June 2021

★★★★★ 1/5

Google

Once chancellor’s has your money they will be on the owner’s side until you leave. These are some of the many issues we had during our 2 years under them: - They upped the rental price by 100£ without any justification once we had showed interest. - I had reported to chancellor’s that the en-suite shower was not working. After 4 months, 2 calls and 3 emails where they would repeatedly explain that they are getting touch with the owner about it my frustration grew. I therefore threatened legal action as were paying for an ensuite that was simply not working and no longer being used due to this. They later came back and explained that it is the owner’s decision to either do the works or not and they have no power over it. - We were also not told that they would come and take pictures to check for damages every 3 months with or without us being ar the property making us feel like we had no privacy or rights whatsoever. ( they would not give us any estimation as to when they would turn up stating they had a double and did not need us to be there). If you would like : - to have your privacy breached - to be charged astronomical fees for them to be on the owner’s side at all times - to pay for an en-suite that does not work - to be belittled, not considered and simply put aside because they can hide behind a 120 page covering again only the owners rights and assets I have never had such a horrendous experience with any organisation before, they are money hungry crooks taking advantage of a market where demand is high and if you are not happy they can simply get someone else through the door. THAT’S WHY THEY WILL ALWAYS BE ON THE OWNER’S SIDE!!!NegativeResponsiveness, Quality, Professionalism, Value

Tom · 13 June 2021

★★★★★ 1/5

Google

Honestly the worst estate agent experience I have had in over 5 years (and it’s not as though I went in with particularly high expectations). Chancellors were thoroughly unprofessional and unresponsive to communication by email, and no one seemed to be able to take responsibility over the phone resulting in an endless series of messages left, promises to transfer, and complaints. It took over 7 weeks and more than 30 unanswered emails and phone calls at the end of my tenancy to receive back a deposit that my landlord had agreed beforehand to return in full. Perhaps most absurdly, Chancellors have the sheer nerve to email tenants before their tenancies even begin to request that we leave them a 5* review. I am convinced that nothing else but this and the naïveté of prospective tenants such as myself can explain the 4.5* average I am seeing on Google at present. Tenants - I’d strongly recommend finding houses elsewhere if you can. Landlords - please avoid for the sake of your tenants’ sanity!

R · 13 June 2021

★★★★★ 1/5

Google

They ask everyone at the start of their tenancy to come onto here and give them a 5 star review. Of course, they will be at their best during the start of this whole process as they're trying to take money from you. Unfortunately, I was gullible enough to believe that they were indeed operating at these high standards of care and gave them such a review. That's when things got worse. It was impossible to get in contact with them to fix things after the tenancy agreement started. When our tenancy agreement ended, our landlord (can't say a word against him - he made the tenancy process bearable) agreed for the full deposit to be returned. It took 5 weeks, 39 emails, and 9 phone calls to get them to act. Their excuse each time was the person dealing with our deposit wasn't around to help us. This in itself was outrageous, but did not effect me sufficiently to come onto here to change the review. I have finally changed my review because I found out that they have been continuing to deduct rent from my account long after I have left. This is has left me aghast and with a whole new issue to deal with. I would recommend any other lettings agent in the area you're inNegativeResponsiveness, Quality, Professionalism, Value

Soham · 13 June 2021

★★★★★ 5/5

Google

Good experience here, Iulia Branduse is really supportive during my application of the property.

金亦菲 · 18 July 2023

★★★★★ 5/5

Google

Unlike usual conversation, Mr. Tiago was interested in providing different options based on my needs

Ajeesh · 13 June 2023

★★★★★ 5/5

Google

Jack Williams recently assisted us in selling a property, and I found him to be highly persuasive and passionate throughout the process. He consistently communicated with us effectively, arranged viewings, and followed up diligently. I would definitely recommend him.

Jack · 4 October 2024

★★★★★ 5/5

Google

My experience was great with chancellors and I think the Agent that took up on the type of place I would like was quite helpful because it was more like person centered because I was updated on current letting, given timely information regarding the properties till I got that which was quite suitable.

Mohammed · 14 January 2024

★★★★★ 5/5

Google

Henry Foreman was excellent to deal with - very responsive and personable, and honest in his assessment and advice on potential properties. He made the process easy - highly recommended.PositiveProfessionalism

Matt · 13 June 2021