Chancellors Oxford reviews

★★★★★ 5/5

Trustpilot

Flawless service

It's rare I take time to leave reviews but I felt compelled to do so due to the service Lydia and the team at Chancellors have provided us with. After being on the market for 6 months with another local agent, communication with Chancellors was breath of fresh air. Within 24hours of putting our house on the market, I had been contacted by three separate representatives and within three weeks had a full price offer. I have to single out Lydia's professionalism and positivity when showing clients our property she really stood out in comparison to other agents we had experienced. Thank you to Paul and the whole team at Chancellors.

Education · 7 May 2021

★★★★★ 5/5

Trustpilot

High quality and top-notch customer engagement and success!

Our house was on the market for a while with another agency when a friend advised us to call Geoff at Chancellors Barnet instead - best decision ever as Geoff was great from start to finish! From our very first phone call, Geoff was hands-on, professional, and friendly. With his knowledge and experience, he was able to match the right buyers for our house and, as a positive outcome, we sold soon later! Geoff was there all the way, keeping us posted with feedbacks and giving us tips and advice; all our questions were answered clearly. He also kept in touch during the conveyancing process (when things felt under the main Chancellors office) to make sure that all was progressing well and that we didn’t have any issue So, a BIG THANK YOU to Geoff for all his (much appreciated) work, help and efforts to make our sale a successful one!

ImageZ · 7 May 2021

★★★★★ 5/5

Trustpilot

Professional, helpful and pro-active approach by Klaudia! THANK YOU

From day one, Klaudia was engaged, helpful, professional, pro-active and polite, keeping a friendly and calm approach even in difficult moments and times of incredible pressure! We went through a stressful 6 months due to our solicitors and their dreadful conveyancing service; during this period (and till the very last minutes), Klaudia was ‘hands-on’, chasing and updating us via emails, calling to speak to us directly, following up with all the solicitors involved in the chain of houses purchases/sales and escalating when/where necessary ... all with a very understanding ‘human’ approach. We are very grateful for what she has done for us, things would have been harder without her work and quality of service THANK YOU KLAUDIA FOR ALL YOUR HELP!

Ingrid · 7 May 2021

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service from start to finish with the Lettings team at Slough. Their professionalism and diligence has meant a smooth process for me in finding new tenants. Many thanks to Bobby Panesar and his team. The contracts and relevant information are all published so there’s good transparency and the automated systems they use to get things collated and signed means you won’t be left without the right paperwork or with things being missed. I’d recommend, infact I’ve already done so to many others.

Sukh · 6 May 2021

★★★★★ 5/5

Trustpilot

Fantastic sales negotiation and guidance from Amy and Graham

Amy and Graham at Chancellors did a great job of guiding us through the sales process from valuation through to accepting a competitive offer for asking price. Early on, Graham came in and gave us confidence to put our house on market for a higher value than we would have expected. He laid out his reasoning and explained how we'd be able to drop down the price without an adverse effect if we didn't get the interest we wanted from buyers. His clear explanation of why our house was worth more than we'd expected helped us take the leap. But he was right, and we got tons of interested at the suggested price. From there, Amy took over and was amazing at organising several blocks of viewings at times that worked for us, and bundling together viewings to get great offers fast. After one set of viewings we had an offer for £7k less than asking price. A week later, Amy had secured us two competing offers from first-time buyers for full asking price. Brilliant! Amy was wonderful at advising us of how to best negotiate for best offers, and proactively going out to interested parties to get those offers on our behalf. Thanks to her, we got a great offer from a great buyer. I'd happily use Chancellors again for future sales!

Mr · 6 May 2021

★★★★★ 5/5

Trustpilot

Charlotte Simonson was very helpful and…

Charlotte Simonson was very helpful and kind showing us through the property before we made the offer. Charlotte helped ensure we got a lot to do a second viewing as we were keen to make an offer. Charlotte was very efficient in ensuring we had relevant offer forms to submit. James Green from the client service side took over after we had made the offer and was also very helpul in ensuring we moved swiftly to get information to Chancellors and relevant solicitors. James calls frequenty with lots of advice and the next steps, which when you do not move house evry week is more than beneficial to assit with the next steps. Really professional and great genuine people.

Mr · 5 May 2021

★★★★★ 5/5

Trustpilot

I want to start by saying what a true…

I want to start by saying what a true gentleman Malcolm is. He's a true gem to the company.After viewing lots of properties, we finally purchased our second investment property with another estate agent.Whilst waiting for the completion process,Malcolm approached us to find out about our status about looking for the property. Eventhough, we bought a property from different agent, Malcolm offered us with help for lettings.We were approached by multiple agents including the agent with whom we purchased the property from but Malcolm's personality and professionalism over the phone really attracted us to go with Chancellors. I found him very calm natured person and always there for any help and questions. Malcolm always made an effort to know where we were in the process and was very keen to help. I found him approachable whenever we need some information and help. When our exchange of contracts finishes, we decided to go with chancellors to let out the property because of Malcolm. And the first day our property was in the market and second day we found the tenant. I was so amazed with the results and we were so proud of Malcolm and chancellors. It's the best experience we've ever had in customer service after a while. He was very responsive to all our calls,emails and questions which is very important these days. We would like to thank you so much for all your hardwork, consistency and your marvellous service and also for making our Lettings journey so simple and serene.

Prema · 4 May 2021

★★★★★ 5/5

Trustpilot

Property Let

The service I received from everyone at Chancellor’s who helped me with the letting of my property was exceptional. They kept me informed at every stage of the process and explained everything in detail and gave me sound advice. I would like to say a special thank you to Natalie Rose she definitely went the extra mile when dealing with the references. She was very professional and nothing was too much. Also I would like to thank Richard and James at the Aylesbury branch for their continued support and advice throughout my time with Chancellor’s it is much appreciated. All the staff are a credit to Chancellor’s and I would recommend you to others.

Ms · 3 May 2021

★★★★★ 5/5

Trustpilot

Pharez has been absolutely amazing

Pharez has been absolutely amazing, I have never had such a positive experience with an estate agent and honestly cannot thank him enough! Always knew exactly where we were at with the sale and what was needed from us or the buyers and has been happy to go above and beyond with helping move things along. Nothing was ever too much trouble. Always friendly and cheerful on the phone even when I called to ask ‘one more favour’ for the 3rd time. Honestly so greatful for all the help, keeping us so informed and all the help. Sian and Sean

Sian · 30 April 2021

★★★★★ 5/5

Trustpilot

Efficient and Professional

Fantastic Service from calling to arrange viewing with Jordan, polite, professional and able to answer any questions. The whole process of Meeting Agent to filling in forms on specialist system which was so easy to follow and work through. The the Lettings Progression Advisor, Jennifer was so efficient and on the ball, it was all processed smoothly and quickly with all the appropriate documentation and phone calls to leading to everything being signed off. Out of all the Agents I viewed through Chancellors is hands down the most professional and courteous. I highly recommend for Lettings based on my experience.

Mrs · 28 April 2021

★★★★★ 5/5

Trustpilot

Brilliant customer service

I couldn’t fault the service we have recieved from Louise at Chancellors. She was friendly when booking our viewings on the phone and was knowledgeable about each of the properties we viewed. If there was something she wasn’t sure of she found out for us and we weren’t rushed unlike some other experiences. The communication once we applied for a tenancy has been prompt and clear and she has helped us with all our questions. Absolutely lovely and would definitely recommend Louise and Chancellors.

Miss · 21 April 2021

★★★★★ 5/5

Trustpilot

Sally Armstrong - Best estate agent I have worked with.

My partner and I worked with Sally over a number of weeks in the hunt for rental accomodation. -A delight to work with. -Sally took the time to understand what we wanted and provided us with many viewings of suitable properties. -Knowledgable and professional. Answered all our questions and made the whole process easy. -Life was made difficult for Sally because I was out of the country and my partner has a very busy work schedule but she did not complain and made things work around us. In addition, our personal situation made us less appealing to landlords but Sally took the time to address this and talk to us about the solutions. Thank you Sally!

Jack · 21 April 2021

★★★★★ 5/5

Trustpilot

Excellent service

I honestly can't write in words how much Katherine (Kathy) Badenhorst has helped me in my house purchase. She was there on every step and hurdle we encountered. I am a first-time buyer, and she took her time to explain what I needed to do at every different stage, holding my hand of a daunting process. There was a lot of back and forth with the price and conditions. Kathy was able to communicate and deal with all the parties so well to ensure everyone was able to achieve what they wanted. Kathy would be available to talk at every hour of the day or week! I believe the purchase would not have happened without her, very impressive service. I will 100% come back to Chancellors if I sell/buy a property.

DB · 20 April 2021

★★★★★ 5/5

Trustpilot

Selling a flat with Chancellors…

I was with Chancellors for 7 months or so. It started not so well when I was managed by 2 people who have since left. I must also say that at the start I failed to notice the 6 month sign-up but that was my fault for not reading the docs clearly enough, and I experienced a fairly hard-sell of the Chancellors panel solicitor (for an fee payable up front). I refused this as I saw no point and this was fortunate as the property didn't ultimately sell. After that initial hiccup Emily Healey was assigned to manage my viewings and this was a totally improved service. Really professional, friendly and always giving a good, thorough feedback of the viewings and update on the whole progress. If you get Emily as your salesperson you'll definitely be in good hands!

Dr · 20 April 2021

★★★★★ 5/5

Trustpilot

A Super star!

A Super star! From the moment I put a request to view a property on Rightmove, Stephen has been super helpful, going the extra mile and being right on the ball! He wasn't just selling a property or 2, he was paying attention to the details of our requirements and needs in terms of space, budget, location, etc. Stephen has a truly customer-centric approach, building and establishing trust with his clients (me in this case), asking the right questions to recommend the right property for us. He went above and beyond in terms of helping us schedule viewings at a short notice which we truly and wholeheartedly appreciate.

Nour · 20 April 2021

★★★★★ 5/5

Trustpilot

Chancellor’s angel!

My partner and I hadn’t been through the moving process before and so we have no other experiences to compare to, however we are so thankful that Caitlin Lindsey is working with us and in our eyes, her help, guidance and time could never be compared to. She has been helpful, willing to answer any questions we had and help us in any way that she could to make this process easier and less stressful for us. She has been nothing but kind, patient and professional. She took the time to help us better understand the ins and outs of the process, whilst (we don’t know how she does it) making it enjoyable! We are, continue to be and will always be grateful to Caitlin. She has helped us find our dream home and made the journey to us starting this new chapter of our lives nothing but positive and fun. Speaking to her throughout this process, felt like catching up with an old friend. She is warm, funny, caring and nothing less than wonderful. She is an angel in our eyes and there is nothing that she didn’t do for us. Caitlin went above and beyond and we absolutely adore her! Chancellors, you’ve got a good one!

Miss · 19 April 2021

★★★★★ 5/5

Trustpilot

Amazing from start to finish!

Moving house is always stressful but we felt stress free thanks to Jennifer. She was always ringing us, keeping us updated on the property and what were the next stages etc. If we had any questions she was more than willing to help us anyway she could. And she also rang to see if we had everything ready for our move which I thought was a nice touch! So thank you for making this as stress free as you possibly could in these difficult times!

Miss · 17 April 2021

★★★★★ 5/5

Trustpilot

Excellent Service from Monty

Monty who is extremely friendly, has very polite manners, has been extremely helpful from day one, he has gone out of his way to help me find the right property. I always had lots of communication from Monty in connection with properties & which areas I was looking for as he was determined to find me, my ideal property. Thank you Monty for an amazing service & for making this property journey stress free for me & for never giving up on me - you have been absolutely amazing. Wish you all the best in the future. Warm Wishes, Sandra.

Miss · 16 April 2021

★★★★★ 5/5

Trustpilot

Communication is key...!

From Nick arriving to value the house to Danielle and Lewis contacting about viewings and offers, I've been impressed with their communication. Marketing activity was sent out every week. Each viewing was immediately followed by an email, giving detailed feedback. Offers were forwarded and they tried their best to get the best price for us. Marketing during a lockdown may not have been the smartest move but Chancellors have achieved what we hoped and in a timely manner, pandemic notwithstanding! The team are great. Danielle and Lewis mainly handled the viewings but Nick was always available if and when needed. Great team, very communicative, helpful and proactive.

Gary · 15 April 2021

★★★★★ 5/5

Trustpilot

Chancellors were amazing in sorting out…

Chancellors were amazing in sorting out everything for us while we had the change in tenancy. There was a lot of communication and chasing up that went in while the current tenants were departing and everything was getting prepared for new tenants to come in. This requires a special shout out to Riley Drake-Smith who was just brilliant and kept us informed at each point. I knew everything was well managed as long as Riley was involved. Thanks you Riley and the team!

Ms · 15 April 2021

★★★★★ 3/5

Trustpilot

Mediocre at best.

It all started badly, then went brilliantly but reduced to mediocrity. My first experience - when asking about a planned viewing (which I had to book almost 2 weeks in advance due to their centralised booking system which is crap and means LONG waits to view) - was awful. The person I spoke too was rude, facetious, condescending. The issue lay with the centralised booking system and I was repeatedly told to ‘call the branch’. I rung off and was left fuming so immediately rang back to speak to the manager and my complaint was dealt with well and the viewing was back on track. We had a lovely agent called Amy who was new to the job yet was happy to answer all questions, find out what she didn’t know, was bubbly and outgoing. Amy showed us more than the two properties we were wanting to see, went above and beyond. Was able to facilitate a second and then a third viewing with a builder in tow. She is a real asset to the company and if it was for her alone I was reviewing she’d be getting 5 stars. Once our offer was in and accepted though things went downhill again. The initial paperwork received was all wrong. Wrong addresses for us, details for solicitor and mortgage advisors mixed up. On receipt I immediately replied to correct all the mistakes but no response. It took a month of emails with no response as the person dealing with it was on annual leave without a email responses to say so and without handing it over!. It was only after emailing Amy again that we finally got it sorted got it back on track but a month later. It should have taken a few days tops! We had wanted a quick purchase and to be in before Christmas but now already delayed by a month late time kept ticking on and chancellors didn’t do much to help or expedite. Not much contact and no help offered. We were left chasing and asking what the hold up was with no or slow responses to emails. This included emails CC’d to the manager! The reason for no or slow response was blamed on Covid but as far as I was aware estate agents remained open and emails can be responded too from home surely. Unfortunately our lovely Amy was now furloughed and had forwarded our email to a colleague asking for a viewing to confirm fixtures and fittings but no help was forthcoming so we eventually contacted the seller directly out of exacerbation and what followed was us bypassing the state agents to communicate and complete the sale directly with the seller. This included arranging follow up visits to the property to check fixtures and fittings, direct communication to chase solicitors etc. All we received was the occasional call from Chancellors to find out ‘how things are going’ and telling us what we already knew as we were in direct contact with the seller. No help then? Our before Christmas exchange dragged on and we eventually completed 2.5 months later. 6 months after the offer was accepted! Even the key pick up was disappointing. We were handed a tatty envelope with loose keys out on the pavement outside the branch - not even a key ring. We couldn’t enter the office due to Covid but expected a bit more than a tatty envelope and a halfhearted congrats. We didn’t even show ID or sign for them. We could have been anyone! This resulted in us feeling rather deflated. Getting keys to our first home was an anticlimax. All in all not a great experience and were it not for one employee (new to the job and still enthusiast) this rating would have been even lower. Ironically I’m also only writing this because she asked me too because I praised her for a job well done. Keep it up Amy, sorry Chancellors let you down and I couldn’t give you 5 stars. Illegitimi non carborundum!

Corona · 14 April 2021

★★★★★ 5/5

Trustpilot

Best service I have received from an…

Best service I have received from an estate agents in a while! Izzy Gaine was professional and ‘on it’ with trying to find us a rental. Kept in contact regularly to update me on new properties and to see how my hunt was going, as well as to find more about my likes/dislikes in what I'm looking for! Honestly felt like she went above and beyond, I am keeping her business card for when I may need help looking for a rental in the future!

Lizzie · 13 April 2021

★★★★★ 5/5

Trustpilot

Review for Sally Armstrong-Davies, Chancellors

I started my home search in the middle of the pandemic in June 2020. I was connected to Sally, who has been amazing throughout my property search. She is perhaps the only estate agent that has called me regularly on a fortnightly basis, even when we were shielding to keep me up to speed with the property searches and bringing to me properties that were suitable to me. When I told her we were shielding, she made every effort to ensure we could have a video viewing at the very least. Sally is efficient, she has lovely, kind, empathetic and professional manner and follows up her clients closely. I know that if I went ahead with a property with her, she will leae no stone unturned to ensure the move and whole process is seamless. I highly recommend her and wish her all the very best in her career.

KNG · 13 April 2021

★★★★★ 5/5

Trustpilot

lockdown viewings

When looking for a property to rent I contacted Chancellors, I spoke with Megan and we arranged several viewings in the area. I explained to Megan that I wanted the appointment times of viewings close together as during the pandemic no where was open to wait, and we were using public transport to travel to the area for viewings. Megan was able to facilitate this so there wasn't a long wait between viewings which wasn't easy to do especially with people wfh during the pandemic. After seeing a property we realised we wanted to move forward with an offer. Megan helped make that happen and by the end of the day it had been accepted. Since then we have completed all the necessary paperwork in a quick and efficient time frame. Megan was punctual, friendly, professional and happy to help us in our search for a new property during the pandemic lockdown.

Gemma · 13 April 2021