Chancellors Oxford reviews

★★★★★ 5/5

Google

Excellent service provided by Ellanor at Cowley Branch. Went above and beyond and would highly recommend using her for anyone wishing to buy or sell. Also a big thank you to Callum who kept in regular contact and made sure I was in safe hands. Best of luck for the future guys and thank you once again for such a great service and friendly approach you both bought with you.

Sophia · 14 November 2022

★★★★★ 5/5

Trustpilot

Thanks, Tom G.!

This has been a very challenging time for sellers and buyers, and solicitors have also not always been able to provide the kind of service you might hope for with the Stamp Duty deadline creating such pressures for everyone. Chancellor's provided a really good, streamlined service and Tom Garbutt was simply outstanding in the way he helped us as first-time buyers to navigate the process. He was the one person I knew I could turn to when things got stuck and who would help to move the transaction along again. He was approachable, careful, and considerate of the needs of both the seller and the buyer. He really did a great job and often went above and beyond what he had to do. Thanks, Tom!

M · 23 June 2021

★★★★★ 5/5

Trustpilot

I was very lucky to make contact with…

I was very lucky to make contact with Andreea at Chancellors, who was incredible with us every step of the way. After expressing an interest in a property to let and explaining our situation to Andreea, she fought our corner to help us achieve what we wanted. In the last week I have spoke to a ridiculous number of estate agents, and can say it is clear to see that Andreea is passionate and dedicated to her job; she shows genuine care and consideration for her clients, making the process more personal and less stressful. She communicated with us consistently and was approachable for any questions we had to ask (and we had a lot). I am extremely thankful or the help and guidance Andreea gave us in our search for a home, she is truly an asset that I hope is recognised!

Ms · 22 June 2021

★★★★★ 5/5

Trustpilot

Professional and Friendly Advice

I would like to thank Jamie Tudor and Mary Rose for guiding me through the minefield of selling my property. Jamie has always maintained a professional yet friendly approach when showing potential buyers around my property and has given instant feedback which has been helpful. Jamie also took time to gain comprehensive knowledge of the property to enable him to provide potential buyers with detailed information. I receive weekly marketing updates from Mary Rose which keeps me up to speed on how things are progressing which has been reassuring.

Pat · 21 June 2021

★★★★★ 5/5

Trustpilot

House Move

After a very stressful time losing a buyer then getting a new one my sale went across to the move team. I was originally passed onto Jenny who then left the company at the crucial part of the move. Gabriella Jones was then put on the case and she was amazing (even though she wasn't of full health) she picked up my case from where Jenny had got to and helped get us to completion in a space of a couple of weeks. Well done Gabriella and thank you.

Lorraine · 18 June 2021

★★★★★ 5/5

Trustpilot

Many thanks to Matt

Many thanks to Matt for the work he did to make my move possible. With Chancellors online portal and the weekly phone call catch ups, I was always aware of where we were in the process and if something needed to be done to correct things. Some agents will only ring up once a month, maybe less. Chancellors rang every week without fail and I always knew where I stood. It hasn't been easy in COVID times to get this offer but I really do appreciate all the work Matt (along with Georgie and Holly) did to get this pushed through!

Mr · 17 June 2021

★★★★★ 5/5

Trustpilot

Happy New Home Owner!

We had the pleasure of working with Kayleigh Burrett for our recent house sale and I can't thank her enough for all the help and support she gave us during the whole process, explaining anything we didn't understand in a way we could. We hit many a hurdle along the way with our buyers, but Kayleigh was always on hand to help in any way she could to resolve our queries quickly and efficiently and always with our best interest in mind.

Ms · 17 June 2021

★★★★★ 1/5

Trustpilot

Avoid it....

It has been a horrible experience selling our property via chancellors. It started via placing our house on the market for a 3 bedroom semi-detached property. First month of December, there was just one viewing. We raised it with Chancellors and then from January there were many views. Once waiting for Agent to come by and since the people to view had already come, I spoke to them and it was their second viewing and they did not know we had a garage for the property or how the front garden is laid out. The point here, people viewing did not get much information about the property from Agents. We had 30+ viewing and no offer. They asked me to reduce the price to get more footfall for the property. I had agreed on a price and was clear that I would not go beyond it. There were instances where people viewing the house came but the agent came 20 minutes late. Instead of accepting that the agent was late, the Sunbury office manager asked me to give ring recording proof. Since the agent was late at one instance I showed the person our property and they were the people who put an offer on the property. This experience made me feel, owner is the only one who can give right information about the property and these agents are not adding value. Purple bricks would have been better as we can represent our own house and explain to the buyer. Nevertheless after receiving the offer, it was too less. I was told they will continue to advertise the property. I was under the impression they will continue bringing in people so that we can get counter offers. But this never happened. The property is still in the market, I still get emails about how many people viewed the property but no one viewing was booked. After sale there was negligible followup and it has been 4 months, they assign work to their back office. The person in the back office can neither be reached via email or phone. We wanted to complete before the June deadline but our calling and checking with them was dealt with very badly. They shrugged us on the phone and shouted on the phone at my wife. It was mere followup, we cannot follow up other than via them and we are paying them for this service but for them no followup is the way to deal with the customer. Roughly they get 4250 + tax for selling our property but the behaviour is them checking with chains a big work and they are doing a big favour. This is merely to confirm the date so that we can start booking removal, etc.... When we went ahead with them I was under the impression Chancellors will  be competitive in the world of purple brick but it is a very bad experience. If you are looking to sell, we would advise not to go ahead with them based on our experience.

Habib · 17 June 2021

★★★★★ 5/5

Trustpilot

Great service from Emily Clint

We sold our house via Chancellors, Virginia Water and this was mainly due to the quality service provided Emily Clint when she joined the branch some 3 months into our agreement. Emily was proactive, engaging and professional during all viewings which resulted in several offers for our now previous home. She was also incredibly responsive, tenacious and motivated to see through the sale in what turned out to be a challenging chain process. We would like to record our sincere thanks to Emily for all her efforts which enabled us to purchase our forever home and would highly recommend her services in the future.

Amit · 14 June 2021

★★★★★ 5/5

Trustpilot

Eleanor Payne

I had an issue with a credit which I was under the impression I was due and Eleanor was very thorough in investigating for me which turned out not to be an issue with Chancellors but with my bank. The issue was outstanding for a couple of weeks and Eleanor persevered by confirming what the credit related to and when the payment was made after previously being advised by others it was on a different day and it was eventually resolved . Very pleased with Eleanors efforts in helping me get to the root cause.

Janusz · 12 June 2021

★★★★★ 5/5

Trustpilot

I've only worked with George Wade in…

I've only worked with George Wade in selling my property for a very short period of time, but so far he appears to be the most professional with his job. He constantly gives updates via email and calls along the process and would provide official email records. He'd offer his professional advice without being pushy and would take the time for discussions rather than sounding like he wants to get off a call ASAP. So far I'm pleased with working with him. If he manages to sell my property I can then see and comment on his work throughout the entire process.

Mr · 11 June 2021

★★★★★ 4/5

Trustpilot

Sam Pugh

Sam has been looking after the sale of our house. He’s always been kind and helpful when we’ve called or he has rang us. He’s worked really hard to get prospective buyers through the door whilst maintaining professionalism. He worked hard to get us a better offer than originally offered by the buyer. Only negative is did not like the feedback through the app as this didn’t point us in the right direction to better the house. Thank you for helping us sell our property Sam .

Cheryl · 10 June 2021

★★★★★ 5/5

Trustpilot

Katherine Badenhorst is a hero

Katherine Badenhorst is sensational at her job. I mean, off the scale amazing! An incredibly kind person, I cannot put into words how much she cared about both the sale and purchase of our homes. Yes, moving house can be stressful, but Katherine was our fairy godmother throughout - she not only makes you feel better and smile when the chips are down, but then goes the extra mile to ensure issues are resolved. Her advice is clear and helpful. So, if you get a call from Katherine, looking to assist you with your move, be immediately thankful and relieved that you are in the best of hands and that any concern you have, big or small, is about to be resolved. Thank you Kathy

Mr · 9 June 2021

★★★★★ 5/5

Trustpilot

Sam Pugh is a very affable man and very…no

Sam Pugh is a very affable man and very supportive. He worked tirelessly in arranging the block-viewing for our house, gathering 10 viewings. He secured a sale on our beautiful home by selling it to the people who came to view. Sam secured us a fantastic price enabling us to accept the offer without pause. Sam continues to support us through the processes of the selling & subsequent purchase we are making. His team is also top class and so far I am very impressed with Chancellors and Sam Pugh is great 👍🏼

Mrs · 9 June 2021

★★★★★ 5/5

Trustpilot

Communications at its best ☺️

We have had a warm and friendly service from day one from Alice at Chancellors, she has kept us up to date all the way through the process and has always been a joy to talk things through with. Alice and Amelia have both been amazing at talking through the marketing options and recommending what they thought was best for our sale. Alice was even kind enough to talk through the purchase market with us, giving us some solid advice on the buyers market and how to approach a house we liked! Thank you for the excellent service!

Hollie · 9 June 2021

★★★★★ 5/5

Trustpilot

Stevie Scicluna - excellent manager of our account

As a landlord my experience with Stevie Scicluna as our account manager has been excellent. For me it's always about communication, being kept in the loop regularly, especially when the tenants have a concern. Stevie has been great with that, be it by email or phone she is thorough, professional, friendly and helpful. I always know that when I ask a question she'll get back to me with an answer in good time. It is nice to have one point of contact who knows you and your account.

Mrs · 8 June 2021

★★★★★ 5/5

Trustpilot

Over the years we have spoken to many …

Over the years we have spoken to many estate agents so have experience of buying and selling houses. We found that Tommy treated us with respect and honesty. He was genuinely interested in giving us helpful and professional advise and had detailed knowledge and information about our area and took time to understand and explain to us how we could achieve best outcomes. He is a very likeable man with excellent communication skills. We don’t usually write reviews but felt he was deserving of one. Thank you Tommy.

Parool · 7 June 2021

★★★★★ 5/5

Trustpilot

Buying a bungalow

Having had to travel from Devon to view properties it was necessary to be sure I would get to see the properties I had organised and didn't want to be let down as before by other agents. Max Mitchell had ensured I could view the first bungalow which we placed an offer for but alas this bid was unsuccessful, however Max promised me a first viewing of a property due on the market. When this property became available Max called me and offered me the viewing and we were successful in placing the bid. Max was accurate and professional in all his communication with us making this a good experience dealing with Chancellors.

Malcolm · 5 June 2021

★★★★★ 5/5

Trustpilot

Richard is the best estate agent we've…

Richard is the best estate agent we've ever met. He was knowledgeable, personable and went out of his way to help us find our dream home. His honesty was much appreciated; too many estate agents gloss over important details and Richard made sure all our questions were answered and any worries addressed. He clearly does his homework on a property before showing it to potential buyers, which made him stand out from the other agents we have met with recently. Thank you Richard and the Chancellors team!

Joe · 3 June 2021

★★★★★ 5/5

Trustpilot

Sale of flat in Maida Vale

I first spoke to Dean (Whitley) a year ago regarding the sale/letting of my flat that was occupied by my daughter. He impressed me with his analysis of the options available in the context of post the lockdown (2020) Having decided to sell the process was handled by Ian (Newton). He worked extremely hard to ensure both the buyer and myself were fully appraised of the progress, and also the issues arising with the pernikety questions raised the solicitors. Due the the efforts of all concerned, but particularly Ian the sale was completed on 28th May. I would like to thank the team at Chancellors and recommend them wholeheartedly.

David · 2 June 2021

★★★★★ 5/5

Trustpilot

First time find a tenant experience

I have known Richard for a while now as originally I had a tenant who said they were considering going but then decided to stay. He would then give me a call every few months to see how things were going and seemed really keen for the business which was refreshing compared to the people I had used previously. When it eventually came up I decided to give them a go and was not disappointed. Firstly, the property was marketed at a price they had recently got for a couple of flats close by. I liked this because often letting agents try to guess or put it on for too high a price which then just wastes everyone's time and leaves you with a vacant property for longer than necessary costing you money. I should stress the rent was still above the level being paid by my previous tenant. Secondly, I got regular updates without needing to chase and a tenant was found very quickly (under a week). Richard was also very good at organising pictures from those on file and calling prospective tenants to highlight it may be becoming available whilst we awaited the previous tenant to confirm they were definitely moving which kept everything very smooth and avoided unnecessary delay. Referencing was also done painlessly and I was provided with details via email on the results again without issues. I did the tenancy agreement and inventory myself so can't comment on those services. If I did have a small niggle it was that sometimes the administration staff would call me for things like gas safety certificate, EICR evidence etc when they had already been provided. I think a good CRM system where all the staff can see where everything is and who has been speaking with who and when would help further improve the service. Having said all this, the main thing for me was finding the right tenant quickly, at a reasonable price and staff being welcoming and friendly when I called. I cannot fault Richard and the team in this regard and would happily use the again in future.

Mr · 1 June 2021

★★★★★ 5/5

Trustpilot

I wanted to thank Taryn Charles

I wanted to thank Taryn Charles for helping me with my recent purchase of a property 157 Kingswood avenue SN3 2RF in Swindon. It was a long process which took over 10 months and was a big struggle overall. The Chancellors team in Swindon wasn't the easiest to communicate with and made the process much harder. However once I got in touch with the Taryn Charles form the Chancellors specialist sales team, the process moved on very quickly. Therefore I wanted to thank this team for helping me with the whole process. If it wasn't for them this process would have took much longer. Thank you Mohan Thapa

Mr · 29 May 2021

★★★★★ 5/5

Google

We have recently had our offer accepted on a house in East Oxford. Our agent, Ella (Ellanor) was fantastic throughout the process. She alerted us to properties that suited our requirements, she was efficient, friendly and helpful throughout. Ella went beyond that process and also helped to arrange further viewings with the seller so that we could familiarise ourselves with things that would require attention and start planning our move. Based on our experience we can highly recommend Ella as a super agent to work with.

Paul · 28 May 2021

★★★★★ 5/5

Trustpilot

Very content with them.

This time is the first moving we have ever moved in the UK. We have no idea how to move and moving in the UK is so difficult foe me as a foreigner. We found the property on rightmove website and asked Chancellors to view it. First, Ms Amy let us view it. She was really friendly and kind and Mr Eoin coworked with her and handled the rest of proceeding. As I said, I was somehow nervous and I asked so many questions to them. Both of them was so patient and replied to every questionI had asked. And Mr Eoin is very trustworthy and Ms Amy is also reliable. I am very content with them as well as their services. I am very content

Mrs · 27 May 2021