Trusted Agent profile · ORPINGTON
★★★★★
555 reviews across 3 platforms
285 High Street, ORPINGTON, BR6 0NN
Thomas Brown Estates's office in ORPINGTON, at 285 High Street, is rated 4.8 out of 5 across 555 reviews on three platforms, including 152 Google reviews rated 4.6.
Every review we hold for the ORPINGTON office, from every platform, shown as written. First names only.
5/5
GoogleWe are very happy with the service of all the Thomas Brown Estates staff. Very professional and friendly.
Hi Ludmila. Thank you for your 5 star review and comments. We always aim to be professional and friendly! Thank you again.
5/5
TrustpilotExcellent Sale Progression Work!
Thank you for arranging the sale of our house. We were particularly impressed by Helen's efforts to keep things moving once the sale was agreed. Without Helen, we feel our move would not have happened! Thank you all and particularly thank you Helen!
5/5
TrustpilotExcellent service.
From start to finish the Thomas Brown team provided prompt, competent and courteous help on our house sale. Having staff assigned to each process of the sale gives confidence that you are receiving the best service. Helen, the Sales Progressor, deserves special praise for facilitating our transaction and reducing the stress. I have no hesitation in recommending Thomas Brown Estates.
Dear Robert, thank you for your fantastic review. We have ten staff now and as you say each person has a specific role which focuses their tasks for the day. But in addition to that our processes, and a detailed 30-40 minute morning prior to opening every day means that everybody has an overview of what is going on, and more often than not can assist clients at the first point of contact - minimizing 'they'll call you back' scenarios. This makes us more efficient and makes the whole process smoother for our clients, so a win - win all round! I digress, we're just happy if you're happy!! Thanks again and kind regards Dave
5/5
TrustpilotKnowledgeable team who get results!
Friendly and knowledgeable team who helped guide us through the process of selling our first home. Excellent pictures & marketing that ensured we sold our home in 48hrs at the full asking price.
Hi Mrs Callaghan. Thanks for taking the time to post your 5 star review - it's much appreciated by all of the team here. Thank you for also choosing Thomas Brown Estates to market and sell your property.
5/5
TrustpilotWe were very pleased with the courteous …
We were very pleased with the courteous and professional help staff at Thomas Brown gave from first viewing right through to completion. They could not have been more helpful. It was a great help to us to have a person dedicated to sales progression to monitor everything once we had our offer accepted.Communication and support were always there when needed.
Dear Trevor, a belated big thank you for your positive review from the whole team... Regards Dave
5/5
TrustpilotExcellent service
Everyone we dealt with at Thomas Brown was polite, courteous, professional and friendly.From valuation and listing, to progressions. Communication was exemplary, we were kept informed at every step.We would wholeheartedly recommend Thomas Brown if you are joining the property market, we cannot fault the service we recieved.
Hi Denise. Thank you for leaving us a 5 star review - and for choosing Thomas Brown Estates to sell your property. Your comments are very much appreciated by all of us here at Thomas Brown Estates. Please do recommend us to your friends and family! Thank you.
5/5
GoogleA pleasure to deal with at all times, clear, transparent and overall a very professional operation. It is no surprise to me that they are significant market leaders! It is a pleasure for me to work with Dave Thomas and his team each time I do. Would strongly recommend.PositiveResponsiveness, Professionalism
Hello Adam, thanks very much for taking the time to leave a review, you are a pleasure to deal with as ever!
4/5
GoogleThomas Brown have been great in helping us to sell our house. They had loads of viewings booked in and did all of them for us, even at weekends! They were always friendly and kept us informed. Would recommend to anyone selling their property in the Orpington area.PositiveResponsiveness, Professionalism, Value
Thanks Melanie for your positive review of our staff and services, and please do recommend us to all your family & friends! Thank you.
5/5
TrustpilotExcellent Experience with Thomas Brown
Our experience with Thomas Brown has been excellent from our initial conversation to successful sale. We can't recommend them highly enough for their personalised, professional, efficient and thoughtful service at every stage of the process. A huge thank you to the team!!
Hi Sharon,Thank you so much for your glowing 5 star review! I will pass your kind words onto the team here, and we thank you for choosing Thomas Brown Estates to sell your property.
5/5
TrustpilotWould recommend to our friends
We use Thomas Brown for our selling and purchasing and we are very happy with the team. They are helpful, especially Helen from the progression team, Amy, James and Jason from the sales team, provided a lot of help and support.
5/5
GoogleExperts in their field, negotiated our offers extremely well to achieve more than we expected for our property. Smooth service end to end, we would definitely use them again.
Hi Ryan... Thank you for your 5 star review - it's much appreciated. We aim to please!
5/5
TrustpilotA very caring Estate Agents .
Having recently sold my house with Thomas Brown I was very impressed.From beginning to end they were efficient and understanding. We were kept informed at all times and made what can be a fraught time much easier. I would not hesitate to use their expertise again.
Hi Pauline. Thank you for choosing Thomas Brown Estates to sell your property - and thank you for taking the time to post us a 5 star review. Very much appreciated by all of us here at Thomas Brown Estates.
4/5
TrustpilotBought a house through Thomas Brown
Bought a house through Thomas Brown , found the staff very helpful and friendly when viewing the property. Post sales service was excellent, Helen was so helpful and kept us informed all the way to the end. Thanks Helen
5/5
GoogleVery good estate agent very helpful and sold my house quickly would recommend
Hi Sheila. Thank you for your 5 star review - and for using the services of Thomas Brown Estates to sell your property.
5/5
GoogleOutstanding company, very proactive and they negotiated really well achieving a great price on my mothers house. Sales progression made for a smooth sale as well. Highly recommend
Hi Rio. Thank you for your very positive review - the team here at Thomas Brown really appreciate it. Thank you!
5/5
TrustpilotProbate sale handled professionally.
We sold my partner's mother's house through Thomas Brown. It was a probate sale that they handled superbly, with real world advice on pricing and the process and keeping us informed of progress. By far the most professional of all the agents we invited to handle the sale.
Hi Simon, thank you for taking the time to post your very positive review.
5/5
TrustpilotI would like to say a BIG 'THANK YOU' …
I would like to say a BIG 'THANK YOU' to all at Thomas Brown estate agents for a very professional and pro active service on the sale of my property , they always gave me feedback after every viewing and kept me update at every point of the sale.I would highly recommend Thomas Brown Estate agents.
Dear Keith, Thank you very much for your review, you were also a pleasure to deal with...
5/5
TrustpilotDifficult move made easier by Helen
Excellent service in a difficult move with so many house involved ending up in a bigger chain than at the beginning of the sale. Helen kept us informed all the way along Thanks for being so helpful
4/5
TrustpilotGreat service, would recommend
Thomas Brown have been great helping us to sell our house, they had loads of viewings and did all of them for us, even at weekends! They were always friendly and kept us informed. Would recommend to anyone considering selling their property in the Orpington area.
Thanks Melanie for your positive review of our staff and services, and please do recommend us to all your family & friends! Thank you.
5/5
TrustpilotHelpful expertise
The team at Thomas Brown kept us updated throughout the sale of our home and Liz's help and expertise kept everything on track once we had an offer in place which was invaluable for our peace of mind.
5/5
GoogleThey were professional from the 1st valuation visit to the exchange and completion. They are a family run business and are exceprional good value quick to respond to any queries in a professional and friendly way. I would not hesitate to recommend them to anyone.😊 …
Thanks Carol for your 5 star review, and please do recommend us to your family & friends! Thank you.
5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to the Thomas Brown team, especially our progression officers Barbara and Katie, who are really supportive and helpful. We’ll definitely choose Thomas Brown if we are going to sell our property in the future. Thank you guys again.
Dear Jean, thank you so much for taking the time to post a review, we really appreciate it
5/5
TrustpilotFirst Class Service
Thank you to all at Thomas Brown. I was really impressed with the professional way all members of the team conducted business.I was kept up to date at all stages. Dates and times of viewings were communicated efficiently and feedback was timely and useful. Once the House had sold, the Progression team were great at following up and moving things forward. They were especially good at reassuring when things slowed down.I was most impressed by the way the team managed the business of selling houses during the ‘Lockdown’I will definitely recommend Thomas Brown.
4/5
TrustpilotVery impressed with everything that was…
Very impressed with everything that was done. We would be happy to recommend you to people moving into Orpington. Five stars were not given, because, when we pulled off the market, because of the pandemic, we received a letter warning us that we were not to sell through anyone else and, if so, you would charge. Whilst we recognise that this was a standard letter and we could understand the reason for it, we felt that our discussion with you intimated our concern re COVID 19 and our reason for coming off the market was due to this. Once our concerns were addressed, we came immediately back to you
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