Every review we hold for the Orkney office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy sale wasn't the most straightforward....due to complications with the purchasers solicitor, and the process took 6 months.
This was at no fault of k allan and susie was absolutely amazing throughout the whole drawn out process, nothing seemed a stress, always great communication and just a pleasure to deal with. Would highly recommend!
Danny · 16 September 2025
Agent replied · 15 April 2025
Thank you for this review and congratulations with your sale Danny. You were very patient during the process.
All the best
Kind regards
Karen
★★★★★ 5/5
TrustpilotExceptional
Cannot tell you how, wonderful this team are Karen Eileen and Sharon are incredible helpful supportive and a pleasure to deal with we brought our house with them and it was so very simple thank you thank you thank you
Wesley · 14 September 2026
★★★★★ 5/5
GoogleA fantastic level of service throughout the process from Elle in the Jesmond branch. I was kept informed all the way through and any questions I had were answered straight away without any issues. I would highly recommend
Richard · 30 January 2026
Agent replied · 30 May 2026
Good Afternoon Richard,
Thanks for your review and recommendation. It's great to hear that the service from Elle has been great throughout the process.
Liam
★★★★★ 5/5
GoogleWould highly recommend K Allan Properties. The sale of the property was not straight forward with the purchase depending on Scottish and English solicitors communicating effectively with the mortgage broker. The sale would have fallen through had Karen and her team not taken ownership of the process and communicating with all parties to ensure completion of the sale.
Stuart · 24 March 2023
Agent replied · 18 October 2023
Thank you for this lovely review and another huge thank you for the pressies that arrived yesterday. You are so kind. All the best to you all and many thanks for using us to sell your property. It’s been a pleasure working with you.
★★★★★ 5/5
GoogleWe had the pleasure of finding our house with Janessa from the Runcorn agency
She was patient finding us the property we wanted/needed she dealt with our huge list of demands 😂 she handle us like a true professional
A huge thanks to her
We are settled into our home all set for Christmas and the new year
Kind regards Anne xx
Anne · 3 June 2025
Agent replied · 3 June 2026
Hi Anne, thank you for your kind words and for leaving us a review, I am glad you have been pleased with Janessa. All the best in your new home. Kind regards Helen
★★★★★ 5/5
GoogleAbsolutely amazing service from everyone I’ve encountered on the team! Janessa was super helpful and her willingness to help me out really didn’t go unnoticed. Alisha was always super friendly and happy to help on any queries too. …
Chelsea · 3 June 2024
Agent replied · 3 June 2026
Hi Chelsea, thank you for taking the time to leave us a review and for your kind words. Our team are so pleased with your feedback. All the best in your new home. … More
★★★★★ 5/5
GoogleAmazing experience with Homesmart. Colin was really helpful, honest and approachable.
Jessica · 3 July 2025
Agent replied · 3 June 2026
Hi Jessica, thank you for leaving us a review, its great to hear you have been pleased with our service and with Colin. All the best in your new home, kind regards Helen
★★★★★ 5/5
GoogleThank you so much to Karen and her team for dealing with the sale of my late Aunts property. As we don't live locally it was great that the stress and worry was taken away from us, it made everything so much easier. I highly recommend using K Allan Properties if you have a property to sell.
Laura · 24 March 2023
Agent replied · 18 October 2023
Hi Laura
Thank you so much for taking the time to leave us this lovely review. We really appreciate it. It was lovely getting to know you and we wish you all the best.
Kind regards
Karen & the team.
★★★★★ 5/5
GoogleHomeSmart Estate helped me to find a lovely home, they guided me through the rental process and very responsive, highly recommended their services.
Allan · 3 May 2026
Agent replied · 3 June 2026
Hi Allan, thank you so much for taking the time to leave us a 5 star review!! Our team love to receive feedback. All the best in your new home. Kind regards Helen
★★★★★ 5/5
GoogleProfessional and friendly service so far. Janessa has been brilliant.
Nicola · 3 June 2025
Agent replied · 3 June 2026
Hi Nicola, thank you for you kind words and for taking the time to leave a review. I am glad you have been pleased with our service. Kind regards Helen
★★★★★ 5/5
GoogleI would like to recommend HomeSmart Estates Agent to everyone 😊😊😊 since I received prompt email reply and thorough explanation from one of their staff, Alisha☺️☺️☺️As a newcomer to the UK, I really appreciate of Alisha’s help. She helps me to rent a place step by step and settle the problems I face. Thank you once again😇😇😇 …
Shirley · 3 June 2025
Agent replied · 3 June 2026
Hi Shirley, thank you for taking
the time to leave us a review and for your kind words. I am glad you have been happy with our service and Alisha has been helpful. All the best in your new home and welcome to the UK. Kind regards Helen
★★★★★ 5/5
GoogleColin recently helped my partner and I to sell our home and we couldn’t be happier with the quality and speed of the service. Highly recommend, very professional and trustworthy - thanks again!
Gema · 3 February 2026
Agent replied · 3 June 2026
Thank you so much for your kind words Gema. We’re delighted Colin was able to support you and your partnerwith your home sale. Your recommendation means a lot to us at HomeSmart Estates. Wishing you all the best in your new home. Kind regards Helen
★★★★★ 5/5
TrustpilotKaren and her team are all super stars !!
Karen and her team, were all easy to deal with fast and efficient handling of the marketing of the flat. So fast that it sold over the phone in 11 mins. and letters exchanged within 3 hours of the property going on the market. And at a price above expectations !!
Lex · 11 March 2023
Agent replied · 10 September 2023
Thank you for this great review Lex. Its been a pleasure working with you.
★★★★★ 1/5
GoogleAbsolutely no communication with tenants, multiple times where they have denied liability for misinformation on a property ADVERTISED ON THEIR WEBSITE! Falsely promised call backs, after ignoring us for 5 months we are now being sent …
Katie · 30 November 2025
Agent replied · 30 May 2026
Good Afternoon Katie,
We understand your concerns and are sorry to hear you’ve felt disappointed. We’d … More
★★★★★ 5/5
GoogleThe team make the process of finding a home very smooth and always in a professional way. :D
Christian · 3 May 2026
Agent replied · 3 June 2026
Hi Christian, it’s great to hear you have been pleased with our service. Thank you for taking the time to leave us a review. All the best in your new home. Kind regards Helen
★★★★★ 5/5
GoogleThe property management team were easily accessible always very pleasant. They responded quickly to the few minor issues we raised.
We were happy with the service
Sarah · 28 February 2026
Agent replied · 30 May 2026
Good Afternoon Sarah,
It's great to hear that you were happy with the service from Property Management and everything was dealt with promptly. … More
★★★★★ 5/5
TrustpilotA personal touch!
Karen was more like a social worker to us during the house sale, answered my questions at all hours and dealt with any and every query we had.She found a buyer and we got a great price in a very reasonable length of time. Definitely recommend her and the team
Crochet · 9 March 2023
Agent replied · 10 September 2023
Thank you for this lovely, personal review. It was lovely working with you during the sale of your property and we wish you all the best with your new project.
★★★★★ 5/5
GoogleI have worked alongside Homesmart Lettings for over a year, they are a great company to work with, their staff are very attentive and professional. They have an excellent understanding of the local market and ensure to take pride in their work. Would highly recommend the business to landlords and tenants a like!
Adrian · 3 June 2025
Agent replied · 3 June 2026
Hi Adrian, thank you for taking the time to leave a review and for your kind words. We love working alongside you side you too. Kind regards Helen
★★★★★ 5/5
TrustpilotSuccessful sale of property
The sale of the property was not straight forward and required Scottish, English and a mortgage broker all communicating with each other. This was not happening until Karen and her team took ownership of the process and had everyone on the same page. Would highly recommend K Allan Properties
Mr · 28 February 2023
Agent replied · 10 September 2023
Thank you for this wonderful review Stuart. We enjoyed working with you and wish you all the best.
★★★★★ 5/5
TrustpilotSuccessful sale of property
The sale of the property was not straight forward and required Scottish, English and a mortgage broker all communicating with each other. This was not happening until Karen and her team took ownership of the process and had everyone on the same page. Would highly recommend K Allan Properties
Mr · 28 February 2023
Agent replied · 4 October 2026
Thank you for this wonderful review Stuart. We enjoyed working with you and wish you all the best.
★★★★★ 5/5
GoogleKaren and her team did a great job in selling our house in Stromness. They were both enthusiastic and professional and were a pleasure to deal with. Good luck and thank you.
Alan · 24 March 2024
Agent replied · 27 November 2023
Thank you for this lovely review Alan. It was lovely working with you.
★★★★★ 5/5
TrustpilotK Allan help sell my property and made…
K Allan help sell my property and made the experience so easy with no hassle. Taking over organising viewings and even down to helping find a decent Lawyer to help finalise the sale. I would recommend this company to everyone as very honest and upfront. Thank you Karen and your team
Callum · 28 October 2024
★★★★★ 5/5
GoogleChloe has answered all of our questions quickly and informatively. She has been patient throughout my endless questions. The process of renting was super quick and efficient with Chloe! Thank you so much for your help
Becki · 30 October 2025
Agent replied · 30 May 2026
Good Morning Becki,
Thanks for leaving such an excellent review regarding the service from Chloe. I will pass the message on. It's great to hear that everything went through … More
★★★★★ 5/5
TrustpilotKaren and her team guided us through…
Karen and her team guided us through the selling process of our house in a professional and caring manner. Despite the housing market slowing due to the increase in intrest rates Karen and her team remained focus and found the perfect family to buy our house.
Mark · 7 March 2023
Agent replied · 10 September 2023
Thank you for this lovely review Mark. It was a pleasure working with you both.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
