Every review we hold for the Orkney office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommended 5⭐️
I cannot recommend Karen Allan properties enough! Karen has been the best, she truly went above and beyond in every way possible. She was thorough and professional and great to work with. She was always available to answer our questions no matter the time or day. She was honest and helpful
Her commitment is reflected in her attention to the details. She is very knowlegeable, accessible and communicates clearly, making the process easy. A joy to work with!
We felt lucky to find you. Highly recommended! 5 stars!
Alice · 11 July 2022
Agent replied · 10 September 2023
Awww Alice, thank you so much. It was lovely working with you.
★★★★★ 4/5
GoogleWe have dealt with Brunton for a number of years due to consistent, good service. Recently dealing with Jessica who managed a particular issue efficiently with regular communication, we would have no hesitation recommending them.
Denise · 30 January 2026
★★★★★ 5/5
TrustpilotRecommend
My parents marketed the Edinburgh flat I live in with K Allan Properties. It sold in under a week with an offer on the table on day 1. All the viewings were arranged to suite me. It was stress free and I felt compelled to ask for guidance with what I should and shouldn’t say during viewings. The flats in our close that have gone on the market in the last few months have sold on or around asking. My parents flat sold for a huge amount offer asking. Karen was fantastic.
C · 11 March 2022
Agent replied · 10 September 2023
Thank you for your lovely review. We really appreciate it!
The K Allan Team.
★★★★★ 5/5
TrustpilotHouse Sale
Thank you Karen and your team for all the hard work you have put in to the sale of our property. You got an offer very quickly for our house and you were with us all the way through the legal process which at times was very challenging causing us a lot of stress. You were always happy to help and guide us through any problems that arose which was very much appreciated, giving us an excellent after sales service. We have no hesitation in recommending your services to any perspective sellers. Wishing you all the best for the future. Keith and Denise
Denise · 11 March 2022
Agent replied · 10 September 2023
Thank you for your lovely review Denise.
We are so glad you had such a positive experience with us and we wish you all the best.
The K Allan Team.
★★★★★ 5/5
TrustpilotWe purchased a property through K Allan…
We purchased a property through K Allan and it was an absolute pleasure to deal with them especially Lana who dealt with most of my calls. We'd had no experience with the scottish system but were guided through, encouraged and reassured. Even when we were unable to come up to view they went above and beyond to help us gather whatever information we needed. We were 800 miles away and had never met but were still taken seriously when some others treated us as dreamers and timewasters.
We've now moved and thanks to Karen and Allana enjoying our new life on the island of Sanday.
We wish you both all the best for the future and have no problem in recomending K Allan Properties to all.
All the best
Matt & Lizzie
Dynamite_ · 9 March 2022
Agent replied · 10 September 2023
Thank you so much for your lovely review Matt & Lizzie!
You were a pleasure to assist and we are delighted we helped you achieve your dream.
The K Allan Team.
★★★★★ 5/5
TrustpilotFantastic from start to finish
Karen and Allana were like wonder women for me with the sale of my property. Nothing was too much and supported my sale right the way through (about all 20 days of it from start to finish) now that’s some going! They have drive and enthusiasm in their work and couldn’t have been any better - thank you ladies x
Sarah · 21 October 2023
Agent replied · 26 November 2023
Thank you for this lovely review. Its been a pleasure working with you once again. This is the 3rd property I have had the pleasure of working with you on. I wonder whats in store for you both next.
★★★★★ 5/5
TrustpilotCouldn’t praise Karen and the team any…
Couldn’t praise Karen and the team any higher! Questions answered very quickly, even at evenings/weekends/bank holidays! Incredibly helpful and friendly!
Kerrie.sutherlandhotmail.co.uk · 11 July 2025
Agent replied · 25 December 2025
Thank you for this lovely review. It’s been a pleasure working with you during your sale and purchase. We wish you and your family all the best in your new home.
★★★★★ 5/5
GoogleJanessa was so helpful dealing with my property rental, would highly recommend using homestart again, really appreciate all your help, Many thanks David
David · 3 June 2025
Agent replied · 3 June 2026
Hi David, thank you for your kind words, I am glad you have been pleased with Janessa and our service. All the best in your new home. Kind regards Helen
★★★★★ 5/5
GoogleBrilliant company. Always there to help and any problems with property are sorted very quickly. Would highly recommend
Lindsay · 26 August 2026
Agent replied · 29 August 2026
Hi Lyndsay, thank you so much for your lovely review and recommendation. We’re really pleased to hear you’ve had such a positive experience with our team! Kind regards Helen
★★★★★ 5/5
GoogleJessica B was extremely kind, compassionate and helpful in guiding me through the process of changing my tenancy. She always responded promptly and explained things thoroughly in a way I could understand and act upon with clear instructions. Brilliant customer service. ⭐️⭐️⭐️⭐️⭐️
Gracie · 28 February 2026
Agent replied · 30 May 2026
Good Afternoon Gracie,
Thanks for taking the time to leave some feedback for Jess - it's great to hear that she has been so helpful throughout the process. I will ensure that she reads your comment.
Thanks again,
Liam
★★★★★ 5/5
GoogleMany thanks for dealing with the sale of our property. Everyone has been really helpful. A special 'thank you' to Michael Hilden who gave us an honest valuation of our property. The whole selling experience has been really easy and we were kept informed at all times. Thanks again!!
Kim · 30 December 2025
Agent replied · 30 May 2026
Good Morning Kim,
It's great to hear that the process has been really straight-forward from start to finish and that the communication throughout has been excellent. I will pass the message on to Michael and the team in Jesmond.
Wishing you all the best in the future,
Liam
★★★★★ 5/5
GoogleThank you Karen, we love our new home and thanks for being patient whilst our property sale went through, You were so easy to talk to and personable would recommend you to anyone buying or selling, thanks again Karen for making our forever home possible.
Thingmabob · 30 August 2025
★★★★★ 5/5
GoogleHomeSmart have been very helpful with helping my dad move to his new home I can’t thank them enough especially Janessa
Janette · 3 June 2025
Agent replied · 3 June 2026
Hi Janette, thank you for leaving us a review and for your kind words. I hope you Dad will be very happy in his new home and I am pleased to hear Janessa has looked after everything for you. Kind regards Helen
★★★★★ 5/5
GoogleExcellent service, worked with Colin - best property manager! Very supportive and efficient, thanks for making my tenancy journey stressless.
Emmanuel · 3 June 2025
Agent replied · 3 June 2026
Hi Emmanuel, thank you for taking the time to leave a review, it’s great to hear Colin has been looking after you well. He is a real asset to our team. All the best in your new home. Kind regards Helen
★★★★★ 5/5
GoogleThe best agent, very helpful and so kind, thanks for all, excellent service, thank you Janessa. Wish yours the best.
Dobre · 3 June 2025
Agent replied · 3 June 2026
Hi Dobre, thank you for your kind words and for taking the time to leave a review. I am glad you have been pleased with our service. All the best in your new home. Kind regards Helen
★★★★★ 5/5
GoogleI've only ever had positive interactions with the Staff. Queries are responded to quickly, repairs carried out efficiently and the staff are friendly. Chloe in particular is on the ball every time I need to get in touch. Thanks
Lianne · 28 February 2026
Agent replied · 30 May 2026
Good Afternoon Lianne,
Thanks for taking the time to leave a review - it's always great to hear that the team have responded quickly to any queries or issues. I will pass on your feedback to Chloe.
Liam
★★★★★ 5/5
GoogleThanks, Andy Shaw and Home Smart States Agent, for the excellent work, highly recommended.
Samuel · 25 August 2026
Agent replied · 29 August 2026
Hi Samuel, thank you so much for your kind review and recommendation. We’re really pleased you’ve had such a positive experience with Andy and the HomeSmart Estates team! Kind regards Helen
★★★★★ 5/5
TrustpilotFantastic service
I genuinely feel that I have received a fantastic service. Everybody went over annd above to make sure that my house sale was successful. As somebody who is blind, I can definitely say that they are happy to accommodate everybody's needs. I will definitely use the services of this company again In the future if I am doing another property sale.
Kathaleen Jackson · 31 March 2023
Agent replied · 10 September 2023
Thank you ever so much for this lovely review Kathleen. It’s been a pleasure working with you and getting to know you.
★★★★★ 5/5
TrustpilotFantastic service
I genuinely feel that I have received a fantastic service. Everybody went over annd above to make sure that my house sale was successful. As somebody who is blind, I can definitely say that they are happy to accommodate everybody's needs. I will definitely use the services of this company again In the future if I am doing another property sale.
Kathaleen Jackson · 31 March 2023
Agent replied · 4 October 2026
Thank you ever so much for this lovely review Kathleen. It’s been a pleasure working with you and getting to know you.
★★★★★ 5/5
GoogleBuying a house is a super stressful event and we can honestly say that from the initial viewing of our new home, Karen was a beacon of good information, professionalism and humanity! She and her team just made it that bit easier. She answered all our questions and was reassuring when things seemed to not be progressing. Thank you!
Jean · 21 May 2023
Agent replied · 18 October 2023
Thank you for taking the time to leave us this lovely review Jean. It’s been a real pleasure working with you during your purchase. I wish you all the best in your lovely new home 😀 …
★★★★★ 5/5
GoogleK Allan Properties are simply an excellent estate agent. Karen refers her clients to us for conveyancing, and we always find that they are highly satisfied and pleased with both ours and Karen's services. Karen is a very friendly, professional and driven estate agent who excels at meeting her clients needs. If you are marketing your property in Orkney, K Allan Properties provide a truly excellent service.
MacRae · 13 August 2022
Agent replied · 18 October 2023
Thank you so much everyone at Macrae Stephen’s. It is an absolute pleasure to work alongside you all in pretty much all of our transactions.
★★★★★ 5/5
GoogleA very communicative and responsible company. It’s nice to cooperate with You.
Andrzej · 25 August 2026
Agent replied · 29 August 2026
Hi Andrzej, thank you for your kind review! We really appreciate your feedback and are so pleased you’ve had a positive experience working with us. Kind regards Helen
★★★★★ 5/5
GoogleKaren Robertson was very efficient to deal with when we were buying our first property. Karen was always quick to respond to any query i had, which made me feel a lot at ease. Thanks Karen for all your help!
Hannah · 30 August 2025
★★★★★ 5/5
GoogleA great experience. Clear communication and friendly informative people. Janessa was great from start to finish.
Ray · 3 June 2025
Agent replied · 3 June 2026
Hi Ray, thank you for leaving us a review. I am glad you have been pleaded with our service and especially with Janessa. All the best in your new home. Kind regards Helen
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