Innovate Estate Agents Oldbury reviews

★★★★★ 5/5

Google

As first time buyers, we had the best support possible from Karen at the estate agents in oldbury! Karen was so helpful, supportive and did an amazing job for us!

Joanne · 10 June 2022

★★★★★ 1/5

Google

AVOID AT ALL COSTS!!! Have changed this review from 5 to 3 to 1 stars over this past year. Has taken them over a year to fix a leak in my kitchen and employees never fail.to interrupt you. Terrible customer service and incapable employees. Ombudsman are involved. Embarrassing customer service from Emma, Amerit, Kyle and Sandy, who are all way too entitled considering their pay checks 😂🙈

Emily · 10 June 2023

★★★★★ 5/5

Google

I have recently brought a house through innovate and they have been brilliant with the service , making it Covid safe and ensuring that everything is less stressful. As a first time buyer is can be stressfull as you are not aware of the whole process however innovate made the process clear and explained it well. I am very satisfied from from the service they provide and I would recommend them to others aswell. Thank you so much MR: SANDHUPositiveProfessionalism, Value

Jagdeep · 10 January 2022

★★★★★ 1/5

Google

To Whom It May Concern, I am writing to express my profound disappointment and outrage at the unacceptable conduct I have experienced at your real estate agency. My recent dealings with your staff have been deeply troubling and have left me feeling utterly disrespected and disregarded. 1. **Violation of Consumer Protection from Unfair Trading Regulations 2008**: Despite submitting a fully documented and pre-approved mortgage offer for the property at 111 Dudley Road West, your agency chose to disregard my offer entirely. This action is a clear violation of these regulations, which mandate fair consideration of all legitimate offers to prevent deceptive and unfair practices. 2. **Breach of Property Misdescriptions Act 1991**: Throughout this process, I attempted to engage in meaningful dialogue regarding the status of my offer. However, I received no response to my inquiries and requests for updates. This lack of communication violates the Property Misdescriptions Act 1991, which requires estate agents to provide clear and accurate information and maintain transparency in dealings with clients. 3. **Unprofessional Conduct**: During our interactions, your staff exhibited unprofessional behavior, including using dismissive language and displaying a disrespectful attitude. Such conduct undermines the professionalism and standards expected under the Estate Agents Act 1979, which mandates high standards of conduct and service in dealings with clients. 4. **Intimidation and Coercion**: Furthermore, I was shocked to receive threats and baseless accusations from your staff, aimed at coercing me into retracting my valid concerns. Such intimidation tactics violate the Consumer Rights Act 2015, which protects consumers from unfair trading practices, including harassment and aggressive behavior. In conclusion, my experience with your agency has been deeply disappointing and has significantly tarnished my perception of your professionalism. I expect better from a reputable agency and urge you to address these issues promptly and transparently. I am considering all available options to address the mistreatment and legal violations I have experienced. It is my hope that you take this matter seriously and take steps to prevent similar incidents in the future.

Dilbag · 27 July 2024

★★★★★ 5/5

Google

Amazing service brought a house young ladty karen was amazing from start tp finish if i could give more stars i would thank again

Jeffrey · 15 April 2026

★★★★★ 5/5

Google

I have had a good experience with KAREN at Innovate estate. She was very professional and competent in her job. Overall it was a good experience of buying a house.

Manjit · 16 February 2026

★★★★★ 1/5

Google

Called and spoke to a gentleman in regards to booking a viewing, so far no problems, got given the first viewing, great customer service..... but then a u turn was made the following evening. I decided to check the advertisement to have another look at the property pictures and description. The property had now been removed and showing as being let.... so far nobody had communicated with Me to offer an explanation. So the following day during opening hours I called and spoke to a lady who explained it needed some repairs. Ok great. Makes sense. But I'm still thinking at this point why had nobody contacted me... Then on the day the appointment was booked for I get another call to tell me my appointment Is being cancelled... obviously I already know because I contacted them first. The communication within this company is significantly poor and I would not recommend them at all.NegativeProfessionalism

Cat · 27 August 2021

★★★★★ 5/5

Google

Karen is the best agent and gets things done and dusted very quickly and professional great lady to deal with and very relaxed too thank you our move was smooth and no hassle

Human · 10 June 2021

★★★★★ 5/5

Google

Knowledgeable fully staff specially vickram and onkar. They work did so quickly. I highly recommended with 5 stars.

Preet · 11 May 2026

★★★★★ 5/5

Google

Very professional service, Karen made me very at ease and comfortable. She made selling our house a pleasure and would recommend highly to have her on your side when selling a home! Thankyou Karen and everyone at innovate! X

Lucy · 11 June 2019

★★★★★ 5/5

Google

Karen Campion is very professional. Offers her support where needed goes above and beyond for the company and clients. Was a pleasure dealing with her x

Tina · 10 June 2022

★★★★★ 1/5

Google

They did the full sell ....best agent blah, blah, blah. Agreed a valuation visit, we travelled down to the property, a journey of 75 miles, Innovate didn't arrive, we called them and they had no idea they were visiting despite sending us an email thanking us for the information we provided and confirming the appointment……don’t bother. UPDATE : We sold the house for 20% more than Innovates preliminary valuation, through another agent.NegativeProfessionalism

A · 27 August 2022

★★★★★ 1/5

Google

PLEASE STAY AWAY FROM THIS AGENCY IF YOU WANT TO SELL YOUR HOUSE !!!! Both myself and my father enquired on the same day a board went up on Keanscott Drive, wanting a viewing. Spoke to someone called Onkar, who said details weren’t prepared yet.. we chased for viewing, and had not one response, and after enquiring today was told it was under OFFER !! - how is this right for the vendor ?, surely an agent should have a duty to get the best possible price/ deal for their client ?... - they informed and negotiated with the vendor without providing the full “ interest” - no opportunity presented for the owner, to even entertain closed bid, that surely would be the best way of getting the best price for the owner ? PROPERTY OMBUDSMAN will be written to after we exhaust the complaints process... This is why Estate Agents have a bad reputation, especially this particular firm, who we are dealing with for the first time..NegativeResponsiveness, Quality, Professionalism

Hi · 10 June 2021

★★★★★ 1/5

Google

Very poor and unprofessional service. Rang in to view a property. Spoke to a lady called Ashleigh/Ashley. Said they had an application on the property already but would take my details. Asked if I was working. I sold my business in December for £2.4 million and require a property for 6 months while my forever home is being renovated etc etc. Said I could prove the funds and pay the full tenancy up front if required. Didn’t ask my situation, just said I need to be working to view this property and it would not be accept. Absolutely ridiculous.NegativeResponsiveness, Quality, Professionalism, Value

Luke · 10 June 2021

★★★★★ 1/5

Google

Really disappointed in the state of some of the properties that Innovate Estate Agents are letting out. I went to a couple of their property viewings and discovered the properties were in extremely poor condition for the price they are being let at (£650 and £675 per month). To begin with, there was damp and mold everywhere, the kitchen cupboards were misaligned and missing a handle here and there, the floors in all rooms were filthy, the bathroom toilets were dirty (as were the bath tubs), and the conservatory in one property had mold growing all over the roof and windows, I've no doubt it lets in rainwater too. This tells me the landlords are vile and lazy with complete disregard for tenants' welfare, they just want to pocket the money without even thinking of maintaining their properties. They see tenants as worthless. For Innovate Estate Agents to let these landlords hide behind them as they work to bring in tenants on the landlord's behalf, shows a complete lack of respect from this agency. It is insulting for their staff to present these properties with broad smiles on their faces, when they know how awful the properties are, and it shows that they too are only in the business for profits.NegativeQuality, Professionalism, Value

James · 10 June 2021

★★★★★ 4/5

Google

I met Karen when she facilitated the viewings on the property we were renting went up for sale. I instantly felt at ease with Karen and was confident she and innovate were taking the right meaaures to protect themselves and others during the covid pandemic. Karen has a personable but professional approach and I could rely on her to get things done, a fair approach to all and understanding the needs and (demands!) of all parties involved. I was so pleased to have Karen as my main point of contact at Innovate and cant speak highly enough of the time she invested to make our house move as seemless as possible!PositiveResponsiveness, Quality, Professionalism

Ruth · 10 June 2021

★★★★★ 5/5

Google

My letting consultant name is Loren Haycock she really helps me to find a suitable property for my family for rent. However I am moving from London to Birmingham therefore was not able to do any physical viewing but she helped me out. I am very thankful to Loren she is very professional and replies to every query. Thank you very much for your efforts you did for me and my family. I highly recommend Innovate Estate agents if you want to rent a property.PositiveResponsiveness, Professionalism

Mehak · 10 June 2021

★★★★★ 5/5

Google

Very professional and quick. Bought a house via Innovate and Karen was dealing with it. I was super impressed how stress free Karen/Innovate made the the whole process. I used Innovate's recommended solicitor and they were equally fantastic. I would and have recommended Innovate to others already.

Abdul · 10 June 2023

★★★★★ 5/5

Google

Met David at innovates in oldbury today about a property I'm looking to sell . David was ABSOLUTELY AMAZING AND SO POLITE AND PATIENT . he took all the time I needed to explain me everything thoroughly. Peace of mind ! Super Guy

Leena · 13 September 2023

★★★★★ 5/5

Google

Thank you to the whole of the innovate team and especially David who made buying our 1st home such a nice and smooth process. They were amazing I barely had to do anything at all they dealt with it all for me. Pam and Manny

Parminder · 10 June 2023

★★★★★ 5/5

Google

I have too add this review as I have to tell people to use this company and a lady called Karen. I have had so many issues and didn't know where to turn. Karen turned up cheerful and turned everything round for me. Sold my house for what I needed and I'm now living in the house of my dreams. Thank you innovate estates and thank you Karen!

Chris · 11 June 2019

★★★★★ 5/5

Google

Had a great experience with Innovative for our sale and purchase. David was particularly efficient, knowledgeable and helpful. Would definitely recommend. Thanks Innovate!

A · 10 June 2022

★★★★★ 5/5

Google

Would like to say that Innovate has been fantastic in the process of us buying our new home. They were very helpful in making the process very easy and efficient to complete. Thank you all.

Parm · 15 November 2025

★★★★★ 1/5

Google

Hi, my name is Khalil I am working as research fellow in university of Birmingham . Today I had for viewing date with Innovate Estate Agents in property 1 Edencroft, Wheeleys Road, B15 2LW. They didn’t come and let me wait for one hour. And they did not reply my calls on their mobile phones. later I called them on their phone office line on their website and when I spoke to them they said the property is already rented. My advice to anybody deal with these people be carful because they do not care for people and they are not good.

Khalil · 10 June 2020