Innovate Estate Agents reviews

★★★★★ 1/5

Google

Unfortunately this Estate agent does not follow the law when it comes to the Tenant Fee Act 2019. They continue to advertise properties after taking holding fees from tenants and do not send correct documentation out. I was shocked to see the property I had paid a holding deposit for still being advertised and shown to other tenants and was made to feel bad when questioning it. At this point I decided it was definitely not a good idea to have such a untrustworthy agent being the managing agents I report too. Please avoid or understand your rights as a tenant before entering any agreements with them.

Kate · 25 October 2024

★★★★★ 5/5

Google

Amazing. All the staff are lovely especially David who was fantastic throughout the whole of the sale of the house, kept me updated all the time. And Karen made me so welcome such a great personally, well done innovate staff keep up the good work.

Kerry · 10 June 2020

★★★★★ 5/5

Yell

Great Service

I have used innovate both for sales, letting and also for buying. I would like to say recently, I sold a property and completed within a month thanks to Karen Campion, she’s been absolutely brilliant the whole way through and is a credit to the business. I would like to thank her for her help and support and as always she delivers and never let’s you down. I would highly recommend her when selling a property. Innovate also have a brilliant team behind them on the letting side. Thanks again guys for all your help.

Zee321 · 21 December 2018

★★★★★ 5/5

Google

A big thank you to Karen, David and Steve for all the help in buying my first house. I'd recommend Innovate Estate Agents if you are looking to buy/sell your property.

Marc · 1 November 2024

★★★★★ 5/5

Facebook

Without a doubt the best estate agency! I went with Innovate to sell some properties and it was the best decision that i had made! They were all very professional and knew their stuff inside out! All questions would be answered in great detail and put us at ease. Not once did they give me headache but they worked to sell my property if it was their own home they were selling, so i knew they took great joy and pride. Everyone i spoke to made me feel like family so it made the journey a lot more comfortable. On a weekly basis i was kept up to date with the progress of the sale by David and every time i had to ask a question then he was readily avaliable. Really big thank you to Karen too who dealt with the deal of my house, she is a truly amazing person, worked really hard to do viewings etc and to secure the deal, there's no doubt that she is beyond expectional at what she does! Such a warm welcoming, friendly team!!!! Thank you to all :)

Gurps · 5 November 2018

★★★★★ 5/5

Yell

A* 1st rate - Exceptional Estate Agency

This estate agency is the best I have ever come across. They work tirelessly to achieve the best for their customers. They are so professional and nothing is too much trouble for them. Onkar and his team especially David have been exceptional. I can’t praise this company enough. I wouldn’t hesitate to recommend this agency to anyone. Thank you so much Onkar and David

DebiF · 27 July 2022

★★★★★ 5/5

Google

I’ve had my property managed by Innovate for a few years and everything has been managed and maintained so well. They always provide such a professional and friendly service and I couldn’t recommend them enough! Thank you to Indy and the team for all your help

Manny · 11 June 2019

★★★★★ 5/5

Google

Thank you Innovate Estate Agents for making the experience of buying our first home such a pleasant one! A special thank you to Karen and David for all of your help and support. Such a professional experience from start to finish. Thank you, Emma & Steven.

Emma · 11 June 2019

★★★★★ 5/5

Google

Innovate Oldbury team offer a service that is second to none! They were proactive and knocked my door as they saw my house had been forsale for a while. They managed to sell my house really quickly. This was just the beginning of the …

Robina · 16 November 2025

★★★★★ 1/5

Google

Bought a property that was advertised with innovate back in 2018 the sales manager was very unprofessional and rude, I also questioned the possibility of asbestos in the property as my surveyor raised concerns and she said the owner has a certificate to show their isn't any only for her to ring me weeks later asking me why the sale is taking so long and when I replied and said I am waiting for the certificate you said you would produce she denied even having the conversation then I made a complaint and till this day have not had a response.... 1 year after purchasing, the neighbouring property was to let with innovate I had some issues regarding the guttering so I called them to get hold of the owner so we can discuss resolving the issues I was told by the maintenance manager she will get in contact with him and get back to me no surprise still no response. will defo stay well away from these.NegativeResponsiveness, Professionalism

Aki · 14 June 2022

★★★★★ 5/5

Google

The guys come highly recommended, Made the process seem so effortless. I sold a property we had rented out with Innovate for a few years, they managed to secure a sale without any issues for me or the tenants. Thank you Indy, David and Sophie.

Jay · 11 June 2019

★★★★★ 5/5

Google

Really recommend to everyone ..very fast service..Mr Onkar Singh is very supportive as he guide me the right way. My property process takes 4-5 weeks only which normally other estate agents takes 8-12 weeks. I am very happy with their service :)

Balvir · 11 March 2024

★★★★★ 5/5

Google

As first time buyers, we had the best support possible from Karen at the estate agents in oldbury! Karen was so helpful, supportive and did an amazing job for us!

Joanne · 10 June 2022

★★★★★ 1/5

Google

AVOID AT ALL COSTS!!! Have changed this review from 5 to 3 to 1 stars over this past year. Has taken them over a year to fix a leak in my kitchen and employees never fail.to interrupt you. Terrible customer service and incapable employees. Ombudsman are involved. Embarrassing customer service from Emma, Amerit, Kyle and Sandy, who are all way too entitled considering their pay checks 😂🙈

Emily · 10 June 2023

★★★★★ 5/5

Google

Amazing service brought a house young ladty karen was amazing from start tp finish if i could give more stars i would thank again

Jeffrey · 15 April 2026

★★★★★ 5/5

Google

I have recently brought a house through innovate and they have been brilliant with the service , making it Covid safe and ensuring that everything is less stressful. As a first time buyer is can be stressfull as you are not aware of the whole process however innovate made the process clear and explained it well. I am very satisfied from from the service they provide and I would recommend them to others aswell. Thank you so much MR: SANDHUPositiveProfessionalism, Value

Jagdeep · 10 January 2022

★★★★★ 1/5

Google

To Whom It May Concern, I am writing to express my profound disappointment and outrage at the unacceptable conduct I have experienced at your real estate agency. My recent dealings with your staff have been deeply troubling and have left me feeling utterly disrespected and disregarded. 1. **Violation of Consumer Protection from Unfair Trading Regulations 2008**: Despite submitting a fully documented and pre-approved mortgage offer for the property at 111 Dudley Road West, your agency chose to disregard my offer entirely. This action is a clear violation of these regulations, which mandate fair consideration of all legitimate offers to prevent deceptive and unfair practices. 2. **Breach of Property Misdescriptions Act 1991**: Throughout this process, I attempted to engage in meaningful dialogue regarding the status of my offer. However, I received no response to my inquiries and requests for updates. This lack of communication violates the Property Misdescriptions Act 1991, which requires estate agents to provide clear and accurate information and maintain transparency in dealings with clients. 3. **Unprofessional Conduct**: During our interactions, your staff exhibited unprofessional behavior, including using dismissive language and displaying a disrespectful attitude. Such conduct undermines the professionalism and standards expected under the Estate Agents Act 1979, which mandates high standards of conduct and service in dealings with clients. 4. **Intimidation and Coercion**: Furthermore, I was shocked to receive threats and baseless accusations from your staff, aimed at coercing me into retracting my valid concerns. Such intimidation tactics violate the Consumer Rights Act 2015, which protects consumers from unfair trading practices, including harassment and aggressive behavior. In conclusion, my experience with your agency has been deeply disappointing and has significantly tarnished my perception of your professionalism. I expect better from a reputable agency and urge you to address these issues promptly and transparently. I am considering all available options to address the mistreatment and legal violations I have experienced. It is my hope that you take this matter seriously and take steps to prevent similar incidents in the future.

Dilbag · 27 July 2024

★★★★★ 5/5

Google

I have had a good experience with KAREN at Innovate estate. She was very professional and competent in her job. Overall it was a good experience of buying a house.

Manjit · 16 February 2026

★★★★★ 1/5

Google

Called and spoke to a gentleman in regards to booking a viewing, so far no problems, got given the first viewing, great customer service..... but then a u turn was made the following evening. I decided to check the advertisement to have another look at the property pictures and description. The property had now been removed and showing as being let.... so far nobody had communicated with Me to offer an explanation. So the following day during opening hours I called and spoke to a lady who explained it needed some repairs. Ok great. Makes sense. But I'm still thinking at this point why had nobody contacted me... Then on the day the appointment was booked for I get another call to tell me my appointment Is being cancelled... obviously I already know because I contacted them first. The communication within this company is significantly poor and I would not recommend them at all.NegativeProfessionalism

Cat · 27 August 2021

★★★★★ 5/5

Google

Karen is the best agent and gets things done and dusted very quickly and professional great lady to deal with and very relaxed too thank you our move was smooth and no hassle

Human · 10 June 2021

★★★★★ 5/5

Google

Very professional service, Karen made me very at ease and comfortable. She made selling our house a pleasure and would recommend highly to have her on your side when selling a home! Thankyou Karen and everyone at innovate! X

Lucy · 11 June 2019

★★★★★ 5/5

Google

Karen Campion is very professional. Offers her support where needed goes above and beyond for the company and clients. Was a pleasure dealing with her x

Tina · 10 June 2022

★★★★★ 1/5

Google

They did the full sell ....best agent blah, blah, blah. Agreed a valuation visit, we travelled down to the property, a journey of 75 miles, Innovate didn't arrive, we called them and they had no idea they were visiting despite sending us an email thanking us for the information we provided and confirming the appointment……don’t bother. UPDATE : We sold the house for 20% more than Innovates preliminary valuation, through another agent.NegativeProfessionalism

A · 27 August 2022

★★★★★ 1/5

Google

PLEASE STAY AWAY FROM THIS AGENCY IF YOU WANT TO SELL YOUR HOUSE !!!! Both myself and my father enquired on the same day a board went up on Keanscott Drive, wanting a viewing. Spoke to someone called Onkar, who said details weren’t prepared yet.. we chased for viewing, and had not one response, and after enquiring today was told it was under OFFER !! - how is this right for the vendor ?, surely an agent should have a duty to get the best possible price/ deal for their client ?... - they informed and negotiated with the vendor without providing the full “ interest” - no opportunity presented for the owner, to even entertain closed bid, that surely would be the best way of getting the best price for the owner ? PROPERTY OMBUDSMAN will be written to after we exhaust the complaints process... This is why Estate Agents have a bad reputation, especially this particular firm, who we are dealing with for the first time..NegativeResponsiveness, Quality, Professionalism

Hi · 10 June 2021