Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFirst class customer service and speedy response to any questions during the buying process.
My contact was Ernest, he made the buying process very straight forward and more than happy to answer any questions
Overall a first class service
Giles · 25 July 2023
Agent replied · 19 June 2024
Thank you for taking the time to complete a review, your feedback has been passed to the team. It is wonderful to hear you have been impressed with the service from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMade the whole experience stress free
Made the whole experience stress free. In constant communication straight away . Fantastic!
Ffion · 9 December 2024
Agent replied · 23 December 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotProperty purchase
Early days in our property purchase yet, but Joe Yale has made things run smoothly so far.
John · 10 October 2024
Agent replied · 23 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCraig
Craig - I appreciate you being very prompt in getting the deal done- communication and service is one of the best the guys are very helpful all the way start to finish
Mustafa · 2 January 2024
Agent replied · 16 June 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery patient and caring staff
Very patient and caring staff . We had Jasmine Little who was very helpful and guided us through the process
Brian · 20 August 2024
Agent replied · 24 August 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSetting up a sale from abroad is not…
Setting up a sale from abroad is not that easy. Laura put everthing in motion in 1 week. Great work
Antoine · 19 August 2024
Agent replied · 24 August 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotPart way through the process of buying…
Part way through the process of buying a property in SA18 Jess organised the viewing via text/email with the vendor and submitted my offer. No issues
Trudy · 30 April 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleThe best company I have ever dealt with thank you so much A S Brice
Bette · 2 November 2024
Agent replied · 9 November 2024
Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotNil stars
Nil stars Terrible awful service Customer service The good reviews cannot be real Avoid these people
Judith · 17 October 2024
Agent replied · 23 October 2024
Dear Judith, thanks for your feedback. We always welcome customers letting us know how their experiences were, so that we can learn and improve. We believe that we've addressed this with you directly - We'll look further into this internally to take any necessary improvement measures. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotThey are very efficient office and…
They are very efficient office and Internet wise but i had to do All the Viewings i dont know if this is Springbok policy
John · 4 June 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThe progressor, Annie
The progressor, Annie, was really helpful and proactive and followed up on everything that she said she would. She kept in touch and if she was not at her desk when I rang, she always rang me back.
Elaine · 28 July 2023
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleCompleted a week ago and still haven't heard from them... Not even to discuss key handover. Had to deal with the entire transaction myself, they did absolutely nothing, other than sending me new buyers that couldn't get mortgages.
Steve · 25 July 2023
Agent replied · 19 June 2024
Please note, your review is currently being investigated and a response will be provided as soon as possible.
★★★★★ 5/5
TrustpilotExcellent communication with my SR…
Excellent communication with my SR administrator today.Able to make changes to my pre view brochure quickly and efficiently.Prompt replies to my request.Service has been amazing so far.Thank you
Dee · 14 March 2024
Agent replied · 16 June 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotProfessional service
Mason who helped me with my purchase went above and beyond to help . He was patient and professional from the start highly recommended.
Mark · 30 May 2024
Agent replied · 16 June 2024
Your glowing review is music to our ears! We're overjoyed to have provided you with excellent service, and your feedback will be cherished by our team. If you have any further questions or need assistance down the road, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleStill going through the process of buying a property through Springbok, but so far couldn’t fault the service, Anna had been very informative, helpful and always there on end of the phone if I have any questions. Great job!!!
Scottie · 20 June 2023
Agent replied · 19 June 2024
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, we’ll pass it over to the team too. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
GoogleGreat service although forced to pay some unnecessary fees that I had to fork out again as Bank would not accept the searches provided by Springbok.
Mandeep · 20 April 2024
Agent replied · 19 June 2024
Thanks for your feedback! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service
Great service, all going to plan like they said, everything was explained about the process
Chris · 24 October 2024
Agent replied · 23 December 2024
We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAbsolutely happy with the service…
Absolutely happy with the service Jessica provided. She was amazing and proactive, also readily available to provide answer to all enquiries on our behalf.
Dami · 24 May 2024
Agent replied · 16 June 2024
Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGot far more viewings with them
Got far more viewings with themJessica who we dealt with mostly was very good and efficient Hopefully we’ve now got a sale (subj to contract) so happy with service received
Margaret · 23 January 2024
Agent replied · 16 June 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotReally un happy with the service…
Really un happy with the service provided.I seem to be the only one doing the work. Poor communication and sometimes no communication on what should be a straightforward sale.
Mandy · 13 February 2024
Agent replied · 16 June 2024
Dear Mandy, we would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Kept informed every step of the way, several calls just to keep us updated on what was happening and guide us through the selling process.
Consumer · 30 December 2023
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service constant phone calls to…
Great service constant phone calls to keep me updated very helpful
Faye · 19 December 2024
Agent replied · 23 December 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleAbsolutely fantastic service and support during this difficult time for myself. Great contact kept up even though I am in a different country. Wonderful helpful staff especially my sales negotiator Ernest.
Sue · 22 December 2023
Agent replied · 19 June 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotWith Springbok’s expertise we reach the…
With Springbok’s expertise we reach the subject to contract stage. Successful marketing and negotiation. We now working with springbok and the solicitors to finalise.
Allen · 13 May 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
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