Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotvery efficient
To date, my experience with Springbok has been very good. James Wren, the sales negotiator acting for me, found me a buyer for my apartment in just a few days. I cannot speak highly enough of him. His professionalism and communication skills were of the highest calibre.
Anthony · 28 February 2023
Agent replied · 16 June 2024
Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
GoogleI would recommend springbok if you need to sell your property quickly and with no fuss or fees. Definitely a reliable,honest and reliable experience.
Alan · 12 August 2024
Agent replied · 26 August 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery approachable and easy to talk to.
Very approachable and easy to talk to.Always keeping you up to date on your houses progress.
Happy · 11 December 2024
Agent replied · 23 December 2024
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.Warm regards, Springbok Customer Services
★★★★★ 5/5
GoogleGreat. No issues with Craig. Wish I’d tried this avenue of sale 6 months prior.
DY4 43 Upper Church Lane.
Joshua · 10 October 2024
Agent replied · 9 November 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGood experience
Good experience, we just started now ,so far we are satisfied I will give full feedback after my complete process
Tina · 9 October 2024
Agent replied · 23 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleWe highly recommend Springbok Properties to anyone buying or selling properties! We can’t thank everyone on the team enough for the amazing work that they put in to help us sell on our property!
Chloe · 21 January 2024
Agent replied · 19 June 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI am abroad but they managed to sell my…
I am abroad but they managed to sell my house and take care of everything so I never had to do anything!
Craig · 3 September 2024
Agent replied · 23 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotNational not local!
National company requiring local agents to do viewings.Very poor service with office based in Manchester it would seem. I can't see them coming any time soon!
Giovanni · 26 June 2024
Agent replied · 24 August 2024
Dear Giovanni, thank you for your feedback. We're sorry to hear that you feel our service has been poor so far. We are currently unable to locate a customer file for you, therefore we would be grateful if you could please email us at customerservicemanager@springbokgroup.co.uk so that we can look further into this, we do an option where we can conduct the viewings, just sometimes our sellers who live in their properties do conduct viewings if it is convenient for them, as they know their properties best. It all comes down to the individual situation. We hope to hear from you soon. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMy negotiator was Isabel
My negotiator was Isabel, she constantly kept me up to date with how everything was progressing, called everything somebody wanted to view the property to make sure the date and time was convenient, very pleased with her work.
Mike · 16 October 2023
Agent replied · 16 June 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHaving a good experience so far they…
Having a good experience so far they keep in contact which ever department your involved with
Julie · 2 December 2024
Agent replied · 23 December 2024
We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpringbok Properties well worth trying
Springbok Properties have been excellent & I would definitely recommend them. They quickly reply to any queries & are always on hand & keep you fully updated.
Florence · 4 June 2024
Agent replied · 16 June 2024
We're thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat service
Our negotiator Charlotte helped us through every step of the sales process,she was easy to talk to and quickly responded to any queries we had making the process as stress free as possible.
Neal · 6 February 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleAmazing service from our progresser Bethan. She kept us regularly updated with news and where we were in the sales process. She was able to put my mind at rest when I had some concerns regarding time scales and the survey.
Beverley · 25 July 2023
Agent replied · 19 June 2024
Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotOverall good service
Overall good service Needed to be proactive to contact for updates but sold quickly which was what I was looking for
June · 12 September 2024
Agent replied · 23 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleI am extremely happy with springbok they are vary professional and quick service especially becci simmon keep up date me daily basis I really appreciate to becci simmon thank you for help
Syed · 20 February 2024
Agent replied · 19 June 2024
Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBethan Wilkins helpful and supportive
Amazing service from our progresser Bethan. She kept us regularly updated with news and where we were in the sales process. She was able to put my mind at rest when I had some concerns regarding time scales and the survey.
Beverley · 18 July 2023
Agent replied · 16 June 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleService was good.
The estate agent I got in contact with was Ernest L. Things moved quite quick and he did his best answering my questions. Communication was also easy as we communicated through emails and on the phone both.
Thank you!
Dimitar · 20 June 2023
Agent replied · 19 June 2024
We are so happy that you enjoyed your experience with us! We appreciate the great review and will pass it onto too. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleSpringbok were quick to book an appointment for photos and upload to the market. We saw an increase in viewings from buyers across the UK. Ernest negotiated on our behalf to finalise an agreed purchase price with our buyer. (Source : allAgents)
Amy · 20 June 2023
Agent replied · 19 June 2024
How wonderful to hear that you had a great service with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleErnest and Jamie personally saw us through from viewing to acceptance of offer. Was always on the end of the phone/email to answer all queries. Very friendly and willing to assist. Hopefully the remainder of our purchase is as smooth running :)
Emma · 20 June 2023
Agent replied · 19 June 2024
Thank you for taking the time to complete a review, your feedback has been passed to the team. It is wonderful to hear you have been impressed with the service from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotImpressive
Well, we haven't completed yet ,- but the service, communication and expedience so far had been outstanding.
Chris · 11 November 2024
Agent replied · 23 December 2024
Thank you for your kind words. We’re happy we could provide the support you were looking for. Your review will be shared with the team, who will be encouraged by your feedback. If you need anything else, we’re here to help.Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThe team was extremely friendly and…
The team was extremely friendly and helpful. I had a wonderful experience working with them
Jagdeep · 9 December 2024
Agent replied · 23 December 2024
Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, don’t hesitate to reach out.Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAn altogether terrible experience
An altogether terrible experience. They sell you a dream to get you signed up and then behave in a very unprofessional way. Would absolutely not recommend.
Geraldine · 11 June 2024
Agent replied · 16 June 2024
Dear Geraldine, thank you for your comments. We are disappointed to learn that you have not had a positive experience with us and that you felt that we conducted ourselves poorly; we take this extremely seriously and were quite concerned to read this, so we will be looking further into this internally to take any required measures. As far as we can comment, which can be challenging on forums such as this one, the sale has not materialised as we have anticipated it would initially, which can happen from time to time with any property sale unfortunately, and we share the disappointment with you. We can see that those involved with your file have been making every effort to facilitate this for you, and we do hope that we can move the property along soon. If we can be of any assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent Service
All aspects of the service are excellent. Constantly keeping us updated. 2 weeks to sell from first advertised.
Kathryn · 22 October 2024
Agent replied · 23 October 2024
We truly appreciate your positive review. We’re happy to know you were satisfied with the service we provided. Your feedback will be shared with the team. Please feel free to reach out if you need further assistance.Warm regards, Springbok Customer Services
★★★★★ 5/5
GoogleFantastic communication throughout, my sales negotiator (Ernest) was brilliant to deal with, very informative and had all answers to any questions or queries I had.
Ben · 27 June 2024
Agent replied · 26 August 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
