Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJasmine made the experience great
What made the experience great selling the flat an being able to move out for a fresh startJasmine was a fantastic contact to have at springbok an she kept me updated throughout nothing was too much trouble
Adam · 18 January 2024
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMy property was sold very quickly by…
My property was sold very quickly by using Springbok.Ernest ( a senior sales negotiator ) with them was very polite; friendly and courteous. He is a credit to their team.Keep up the good work Ernest!
Paul · 28 February 2024
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotDefinitely recommend Springbok
Lewis my negotiator was wonderful. Kept me updated regularly. Informing me what to expect and when. Gave me feed back from my viewings what more could I ask. If I phoned and couldn't get him he always returned my calls DG2
Shona · 6 October 2023
Agent replied · 16 June 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotEverything you would expect was…Fab
Everything you would expect was delivered. Supportive and helpful. Each team are lovely and hope process complete asap.
Becca · 9 December 2024
Agent replied · 23 December 2024
We’re grateful for your positive review. It’s great to hear that we could provide the service you needed. Your kind words will be shared with the team as motivation to continue their hard work. Please contact us if you have any other questions.Warm regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotWe’ll thanks to springboks and…
We’ll thanks to springboks and Charlotte everything is moving very smoothly so far with the sale of my house,they have done everything they told me they would with good communication,so far all good and very happy.
Lee · 22 January 2024
Agent replied · 16 June 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotAlex Plaskett, Springbok Properties
Alex, was friendly, professional and always responded to messages and emails when he said he would. Guided ne tgrough tge process and I felt he was on 'my team' as it were. Secured the property wanted.
Angela · 19 January 2024
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
Trustpilot5 stars isn’t enough… from start to…
5 stars isn’t enough… from start to finish Springbok fulfilled every promise and kept me informed all the way! Absolutely fantastic company and highly recommended!
Rob · 15 August 2024
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleA very good service so far facilitated by Haden who has informed us at every stage of the house buying process.
Paul · 18 October 2024
Agent replied · 22 October 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotIf I could give more stars I would..
I've worked with Springbok on many occasions and all I can say is its been a pleasure each time, professional and get the job done.Fantastic team to deal with from start to finish, thanks for everything.
April · 15 January 2024
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotOverall generally good
Although there proved to be some issues with contacting Springbok and associated staff, the purchase of my property finally completedWe, as in the vendor, me and my Estate Agents, did have problems receiving responses to emails and calls. I would recommend
Karen · 18 September 2023
Agent replied · 16 June 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHelpfully, Friendly Communication throughout.
I have been very greatful for the continuous, helpful & friendly, feedback from the Springbok team of staff whilst dealing with the sale of my property.
Mark · 27 July 2024
Agent replied · 24 August 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat communication and regular updates
I thoroughly enjoyed the assistance from the estate agent, Joe. Joe provided good communication and regular updates.
Celina · 13 December 2024
Agent replied · 23 December 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent service and very professional
Alex at Springbok Properties has been very helpful from the very start making everything clear and answering all our questions. Can't recommend Springbok Properties enough and the excellent service provided throughout the process.
Daksesh · 14 March 2024
Agent replied · 16 June 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GooglePurchased our new home through Springbok, Jasmine progressed our sale efficiently and kept on top of everything liaising with both sets of solicitors, ourselves and the vendors. Really happy with the property and service.
Nathan · 20 February 2024
Agent replied · 19 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleI have been really impressed with Ernest. He has kept me fully informed at every stage of the selling process. He has been courteous and efficient throughout our dealings and I am really pleased with the speed and the price he got for us.
Lynn · 20 June 2023
Agent replied · 19 June 2024
We are so happy that you enjoyed your experience with us! We appreciate the great review and will pass it onto too. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotThe whole process of selling my house…
The whole process of selling my house was made easier by the springbok staff who kept me updated at all times
Lee · 11 October 2024
Agent replied · 23 October 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotIn the process of buying my first house…
In the process of buying my first house and Ernest from Springbok has been fantastic. Going above and beyond to ensure I am always up to date with what'shappening and what to expect as I went into this completely clueless
Paul · 4 October 2023
Agent replied · 16 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJessica provided excellent…
Jessica provided excellent communication with fast response times even over weekends and the bank holiday she was always there to answer any questions we had. Many thanksJordan and elliot
Jordan · 27 May 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBuying a property
I read some of the negative reviews/ comments. But I must say the service so far has been 5 star, as the team at Springbox have been great, communication by phone, email and text messages always brilliant
Nick · 14 December 2023
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
GoogleSo far, Springbok have done all you could ask, to enable a prompt sale of my project property.
Daniel · 25 November 2024
Agent replied · 9 December 2024
Thank you for your feedback. We’re glad to know you were satisfied with our service. We’ll share your comments with the team, who will be encouraged by your kind words. If there’s anything else we can help with, please feel free to reach out.
Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotI would never use Springbok Properties
Springbok Properties have been so difficult to deal with - It took so long and so many phone calls to book a viewing I was going to ask a friend to knock on the seller's door it was so difficult
Ian · 2 October 2023
Agent replied · 16 June 2024
Dear Ian & Betty, regrettably, we are currently unable to locate your details within our system. To assist you further and address your specific situation, could you kindly share your full name and contact details? Please send this information to customerservicemanager@springbokgroup.co.uk. We appreciate your understanding, as it can be challenging to provide detailed responses on individual cases through this platform. Thank you for your cooperation. Warm regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotGreat team
Great team, very helpful talked me through the procedure. Would definitely recommend them to any of my friends and family.
Jacqui · 24 October 2024
Agent replied · 23 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMarc Sylvester and Mia Richardson
Marc Sylvester and Mia RichardsonHave made my progress of selling my house very easy and in a short time.Their standards of completing the initial process was very professional and at a high standard.
John · 7 March 2024
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHouse sale
Negotiating stage hard to get head round as not as simple as initially thought. But negotiator explained things well and willing to communicate with all involved. 4 people in all. Sale has not fully completed yet so I can’t comment on next stage.
Janice · 11 July 2023
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
