Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBecci Simmons did a great job…
Becci Simmons did a great job progressing the sale of our house and keeping us up to date and parties aligned to achieve completion.Knowledgeable, easy to speak to and easy to contact.Impressed with the Springbok approach and team.
Steve · 7 March 2024
Agent replied · 16 June 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSo far so good
So far so good, property been on less than a day and already two viewings. Fingers crossed our property sells. But the attention and communication has been marvellous. Everything explained thoroughly 😃
Diane · 27 June 2024
Agent replied · 24 August 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
GoogleBen Taylor was the agent we had most dealings with. he was friendly and helpful and responded to my calls. We have sold our house for close to the asking price but with hindsight we feel that the fees are high (£6k) for an asking price of £70k. Our mistake we know, hindsight is wonderful!
Gill · 24 October 2019
★★★★★ 5/5
TrustpilotI found annie extremely helpful and…
I found annie extremely helpful and very efficient also very easy to talk to, she is an asset to the company.
John · 19 December 2024
Agent replied · 23 December 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleCurrently buying a house through springbok, they have been amazing, helpful and very efficient. making my first time purchase a lot easier and less stressful i would recommend them to anyone. ernest lukovnikovas has been an amazing help throughout this process, always helpful and understanding.
Martin · 23 September 2023
Agent replied · 19 June 2024
Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotErnest from Springbok
I felt thoroughly looked after by Ernest at Springbok. From our first telephone conversations, I knew I was in 'good hands'. Ernest worked over and above throughout the sale process and showed his commitment to high class customer care. A big 'thank you' to Ernest
Alison · 19 September 2023
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleApproached Springbok due to needing to sell my property quickly, which in my case, I accepted an offer within a week of my property going live.
Sarah · 1 October 2024
Agent replied · 22 October 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery friendly efficient salesman kept…
Very friendly efficient salesman kept me up to date with viewings. Offered friendly advice when needed . Would 100 percent recommend using Springbok to others
Stephen · 15 October 2024
Agent replied · 23 October 2024
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotCurrently buying a house
Currently buying a house through springbok, they have been amazing, helpful and very efficient. making my first time purchase a lot easier and less stressful i would recommend them to anyone. ernest lukovnikovas has been an amazing help throughout this process, always helpful and understanding.
Martin · 14 September 2023
Agent replied · 16 June 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFrom the first contact with Jamie who…
From the first contact with Jamie who looked after the selling process, the process was very professional and seamless. I would recommend Springbok Properties to anyone wishing to sell a property quickly without any hassle.
Fred · 22 April 2024
Agent replied · 16 June 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotSpringbok Properties kept us in the…
Springbok Properties kept us in the loop with regards the steps the way taking. The overall communication and service was really good.
Nathanbrandhotmail.co.uk · 27 November 2024
Agent replied · 23 December 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleMy experience with Springbok was great from start to finish. Each individual I dealt with went above and beyond to ensure things ran smoothly and matters were expedited. I would have no issue in recommending them to anyone.
Denny · 20 February 2024
Agent replied · 19 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleJess Cox, thank you so much for your professionalism. You have been great from the day you took over my property and sold it within 2.5 weeks. I can’t thank you enough for keeping me up to date at all times and keeping me positive. Thank you x
Naj · 20 June 2023
Agent replied · 19 June 2024
Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleGood communication and was helpful in sharing knowledge - Sam Lively, was very informative to when we had an offer made on the property we was selling the next steps which would follow. Thank you
Debra · 20 April 2024
Agent replied · 19 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI am currently living in our property…
I am currently living in our property which jasmine was incharge of the purchase to the end within 6 weeks,my family will recommend jasmine to anyone that wants to buy a property.
John · 14 June 2024
Agent replied · 24 August 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
Trustpilotthey did what they said they would sold…
they did what they said they would sold my house fairly quick within a week, its still going through but i have had no worries so far . Jess and Hamish have been very professional and efficient,
Jennifer · 7 March 2024
Agent replied · 16 June 2024
Your review made our day! We're elated to have provided you with a great experience, and we truly appreciate your kind words. Rest assured, your feedback will be shared with the team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
GoogleI did find it difficult to contact the Progressor at times, but had it not been for Anna's intervention, we would have been delayed further in moving, and for that I am grateful.
Antony · 20 May 2024
Agent replied · 19 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAll I can say is I will never use them…
All I can say is I will never use them again, I have never gone through so much stress in my life do not use them and under ni circumstance do not sign any contract with them.
Cathy · 1 March 2024
Agent replied · 16 June 2024
Dear Cathy, thank you for your feedback. We are sorry to learn that you were not satisfied with our services. Although it can be difficult to comment on such individual circumstances on sites like this one, we can comment that your sale did reach an unfortunate point where it was delayed for some time, though this was not something that was in our control, rather the restriction that was registered against your property from another company. We have observed that our internal team did try to explain this to you, noting that no property can be transferred to new ownership until the current owner's restrictions are lifted in full, and this is unfortunately a non-negotiable aspect of the legal process. Neither ourselves, the solicitors acting for yourself or the buyers solicitors have any control with this. We can see how keen you and your buyer were to conclude the matter, and that was certainly our view also. Our internal team have progressed alongside this matter, and your progression agent did as much as they could to expedite this, despite our hands being tied. Please be assured that we have done everything we can to progress the sale promptly and correctly. We understand that the restriction has since been lifted and we have exchanged and completed your sale. We are sorry that you ultimately feel disappointed in our services, and would like to wish you all the best. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpringbok sold our house very quickly…
Springbok sold our house very quickly and we were guided 100 per cent of the way. The sale process was increadibly quick and we completed our sale within 6 weeks. The staff were friendly and helpful anc nothing was too much trouble
Clare · 10 November 2023
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleWas done and dusted before I knew it painless and worry free special mention for hamish who was a real superstar
Jimmy · 2 December 2024
Agent replied · 9 December 2024
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotMy experience with springbok has been…
My experience with springbok has been easy so far being in the early stages of a first time buyer, when spoken to Marc he worked efficiently and come back to me in great time with relevant information!
Leoni · 27 February 2024
Agent replied · 16 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotRipped Off!
Was told an outright lie with regard to solicitors fees being covered and, even worse, am being ignored with my email complaints! Maybe someone will take note of this!!?Your reply is a joke! I have had no contact from Springbok despite my emails!
DUNCAN · 14 October 2023
Agent replied · 16 June 2024
Dear Duncan, thank you for your feedback. We understand that this matter has been dealt with internally as of 13/10/23 at 2:09pm by one of our internal managers, Mark and as per your contract with us, the standard solicitors costs are covered (which doesn't include the likes of dispursements). If you require further assistance, please contact us directly. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleI contacted Springbok to help me sell my late fathers property. Very professional, and Jamie kept in contact with regards to viewings etc. My sales progressor Natalie was amazing, during the difficult and frustrating time of trying to complete the sale. I really couldn't have done it without them. Would highly recommend.
Dawn · 20 June 2020
★★★★★ 5/5
GoogleOverall I am a really happy customer as I was looked after really well. The customer service provided by Brittney was excellent and consistent. We was kept informed all the way through the process and she got back to us straight away from the vender after we had put our offer down. Would definitely recommend her
Nazma · 21 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
