Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
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1/5
TrustpilotAvoid at all cost
All lies. They make lots of promises for you to fall in a trap and sign contract. They promised me fast sale, 8 months and Β£33000 reduction in sale price still waiting for completion of sale. Highly unreliable, poor communication and misleading
Sheik Β· 23 February 2024
Agent replied Β· 16 June 2024
Dear Sheik Rehman, we appreciate you taking the time to share your experience, and we want to express our sincere apologies for any frustration you may have encountered during the process. Your feedback is invaluable, and I'd like to address your concerns to provide some clarity on the situation. We understand your disappointment with the progress so far, and we want to assure you that our goal is always to provide the best possible service and end outcome. Market conditions can change rapidly and whilst our expert valuers work diligently to research and determine accurate valuations, external factors can influence the outcome. We can also comment that, upon signing the agreement, the information about how your contract works and our processes is available to you. This agreement is not a guarantee of a sale. Our property sales negotiators will use their expertise to educate sellers along the way toward achieving a property sale. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
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5/5
Trustpilot46 Doncaster Road S66I have beenβ¦
46 Doncaster Road S66I have been dealing with Springbok for nearly a year for the sale of my property. The staff have all been very professional and efficient. Becci in particular has been so very kind and thoughtful as well as professional. She has gone the extra mile so many times.
Sue Β· 10 July 2023
Agent replied Β· 16 June 2024
Your satisfaction is our ultimate goal, and we're thrilled that we could meet your expectations. Thank you so much for your wonderful review, which will be shared with our team members. Remember, we're just a phone call or email away if you ever need any further assistance. Warmest Regards, Springbok Customer Services
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5/5
Trustpilotspringbok takesspringbok care of everything fromβ¦
springbok takes care of everything from marketing and selling property and solicitor service, as i work full time it was ideal for me so i dint have to take any time of work arranging things
Sail Β· 28 June 2024
Agent replied Β· 24 August 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
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4/5
TrustpilotHelpfull to start with
Helpfull to start with, but difficult to contact staff. Have go to different routes to contact someone about the sale of the property Progression to sale sometimes have problem contacting staff either by phone or email
Alan Β· 9 June 2024
Agent replied Β· 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
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5/5
TrustpilotVery professional
Very professional. I was kept updated throughout the process and any queries were answered straight away. This is the second time i have used the services of Springbok, sold my house on both occasions. I wouldn't hesitate in using them again.I would definitely recommend them to friends and family.
Andrew Β· 29 August 2023
Agent replied Β· 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
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5/5
TrustpilotExcellent service
Excellent service I decided to sell my property, honestly I was newer thinking it can be sell for the price what Lewis Buddle manage to sell it for me , and in short period of time Highly Recommend to everyone
Mr Β· 14 March 2024
Agent replied Β· 16 June 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
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5/5
TrustpilotEvery detail was explained in full
Every detail was explained in full , if we had any questions they got straight back to us away . I have to say the total experience was a pleasure. Many thanks it was very appreciated .
Martin Β· 9 May 2024
Agent replied Β· 16 June 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
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5/5
GoogleHad difficulty selling my property. Put up for sale in June 2024. I contacted Springbok in October and had a buyer by November 2024
Laurence Β· 10 December 2024
Agent replied Β· 24 December 2024
Weβre grateful for your feedback and pleased we could assist you to your satisfaction. Your comments will be shared with the team, who will appreciate the recognition. Should you need anything else in the future, please donβt hesitate to contact us.
Warm regards, Springbok Customer Services
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5/5
GoogleLewis Buddle helped me every step of the way from the beginning and I have no doubt any question I have from here on out he will too. Completely professional and ever helpful, thanks for all your help Lewis!
Charlotte Β· 21 March 2024
Agent replied Β· 19 June 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
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4/5
GoogleBecci did a great job progressing the sale of our house and keeping us up to date and parties aligned to achieve completion.
Knowledgeable, easy to speak to and easy to contact.
Impressed with the Springbok approach and team.
Steve Β· 21 March 2024
Agent replied Β· 19 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
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5/5
TrustpilotMy experience was very nice and smooth
My experience was very nice and smooth Alex has a very high standard customer skills and explain to me very patient every detail of the process! Thank you for everything and I hope I will have the key very soon ππ»
Ioana Β· 6 February 2024
Agent replied Β· 16 June 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
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5/5
TrustpilotBuying through Springbok
Iβm still in the early stages of buying a property through springbok however, Haden (sales negotiator) was very professional and helpful throughout the initial stages of the sale.
Pierce Β· 30 September 2024
Agent replied Β· 23 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
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4/5
TrustpilotCraig - Negotiatorβ¦
Fantastic communication all the way through from Craig who was our negotiator to Jasmine who took us through the sale until her maternity leave and handed us over.
Symone Β· 25 September 2024
Agent replied Β· 23 October 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
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5/5
TrustpilotAmazing sale experience
It is my first time to purchase a property in UK. Miss Bethan Wilkins who is good agent to provide sufficient information to me and keep in touch with me. It is important that the sale completion of the property just using within 8 weeks. It was so amazing.
YIU Β· 14 July 2023
Agent replied Β· 16 June 2024
We are absolutely delighted to have been able to assist you and appreciate your valuable feedback. Your review will be shared with our team as they take great pride in providing excellent service. Should you have any questions or concerns in the future, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
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2/5
TrustpilotBewareβ¦
Beware that fees they take off are Β£5000 including solicitors and commission. No Springbok agent showed up up at viewing and poor communication. Still waiting for offer to go through
Ceri Β· 20 August 2024
Agent replied Β· 24 August 2024
Dear Ceri, thank you for your comments. We are sorry to learn that you had communication difficulties and experienced an issue with a viewing. We will look further into this. Although it can be difficult to comment on exact circumstances for particular customers on platforms such as this one, we would like to clarify that with regards to your transaction, there are no selling fees. We believe that there may be a miscommunication with regards to how you receive your agreed fixed price, which we'd be happy to clarify with you internally. Please feel free to contact us further if you require assistance. Best regards, Springbok Customer Services
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5/5
GoogleI felt thoroughly looked after by Ernest at Springbok. From our first telephone conversations, I knew I was in 'good hands'. Ernest worked over and above throughout the sale process and showed his commitment to high class customer care. A big 'thank you' to Ernest
Alison Β· 23 October 2023
Agent replied Β· 19 June 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
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5/5
TrustpilotMy negotiator Joe got me the amount Iβ¦
My negotiator Joe got me the amount I was looking for in a very short period of time .All the hassle taken out of the process so far.
GORDON Β· 20 September 2024
Agent replied Β· 23 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
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4/5
TrustpilotSo far
So far, Springbok have done all that you would expect. Once the sale has completed, I'll be able to provide a more complete review
Daniel Β· 20 November 2024
Agent replied Β· 23 December 2024
Thank you for your positive feedback. Weβre glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, donβt hesitate to reach out.Warm regards, Springbok Customer Services
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5/5
TrustpilotSpringbok agents are good.
Springbok agents are good.. they helped me to sell my house.. they patiently waited and updated me with all the progress..
Abhilash Β· 23 December 2025
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5/5
TrustpilotGuaranteed Results
All the staff are very professional, friendly, and go out of there way to be polite and helpful, all forecast promises have been fulfilled, and would thoroughly recommend Springbok for results.
James Β· 26 July 2024
Agent replied Β· 24 August 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
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5/5
TrustpilotGood service
Well, we have not completed the purchase yet but so far SP has been very good although SP suggested solicitors appear to be slow.
Ravi Β· 12 November 2024
Agent replied Β· 23 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
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1/5
TrustpilotStaff response and attitude is poor
I have been trying to buy a house and the staff are very hard to get in contact with for both viewing and placing offers. The attitude of the staff is disrespectful dishonest. I would not recommend this company.
Lorraine Β· 20 February 2024
Agent replied Β· 16 June 2024
Dear Lorraine, thank you for your feedback. Sometimes, in our busier periods, our response times can increase and we are sorry to hear that you experienced this. If your property negotiator was not available, we encourage our customers to call in to our general lines so that we can flag to the appropriate staff member to speak to you quicker. We are also disappointed to hear that you feel our staff did not communicate with you respectfully, we will be looking further into this internally to take any necessary improvement measures. If we can be of any further assistance, please don't hesitate to contact us. Best regards, Springbok Customer Services
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5/5
TrustpilotOur progressor was Tom and he wasβ¦
Our progressor was Tom and he was excellent. He kept us updated every step of the way and was able to answer any queries we had. I felt I could contact him at any time and he would reply promptly. Great service.
Ashley Β· 12 December 2023
Agent replied Β· 16 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
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1/5
TrustpilotAll you people on this site must beβ¦
All you people on this site must be related my house sold in the 1st 2 weeks took another 24 weeks too complete and at a cost of Β£9000
Karl Β· 21 August 2024
Agent replied Β· 23 October 2024
Dear Karl, we're disappointed to learn that you were dissatisfied with the time it took to complete your sale. Our overall completion averages do fall well beneath the national averages in terms of timescale, and in cases such as yours where it has not, it is generally due to complex issues that were not foreseen initially, that holds the pace up. Although, we would like to clarify that, a sale being achieved within the first 2 weeks, and completing within 5 + 1/2 months is within the national average timescale of 4-6 months - Although we understand that it taking longer in your case could have been troubling, especially knowing that we are normally able to operate quicker than that. In terms of the cost, we have multiple selling options, and the only option we have where we would charge a fee would never be at a cost of Β£9000. It may be that your contract with us was one where we agreed a fixed price with you, and our remuneration was the difference between your agreed fixed price and the buyer's offer, in which case this would have been the balance that your solicitors would have paid on your behalf on completion, though please be assured that this would not be a fee, and in this case, you would still be achieving the price you had agreed with us initially. We hope that you are now able to close the door to this chapter and we would like to wish you all the best. Best regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.