Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHaden, the negotiator acting for the seller, was impressive.
Haden, the negotiator acting for the seller, was impressive...he's listens, he understands and engages, and he has a remarkably constructive attitude. I was very impressed with him and only wish there were more agents like him. The Springbok automated system is extremely efficient too.
V · 18 September 2026
Agent replied · 22 September 2026
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotThe house we tried to buy turned out to…
The house we tried to buy turned out to have severe subsidence issues that had already been identified by an independent Structural engineer. There was no mention of this at all during the sale. It appears they hoped it would be sold to less savvy buyers. By luck, the engineer we chose was the same to have carried out a previous structural survey in 2018. We were buying at the end of 2023. A lot of time, money and energy wasted.
Dan · 9 April 2024
Agent replied · 16 June 2024
Dear Dan, thank you for your comments here. It can be difficult to provide a response without being able to review the file based on only having access to your first name here, though we would like to comment to provide some clarity on what is a serious concern that you have raised, and as estate agents, we prioritise transparency and integrity in all our transactions. We would be grateful if you could contact us with your full details so that we can investigate this for you? Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSmooth Sailing
We experienced a smooth process from start to end while trying to sell our house. Although the process a bit lengthy in UK I beleive choosing the right agency is very important. The expertise provided by Springboks was really exceptional and it made me confident to take their advice instead of proceeding as per my beliefs. I can strongly recommend their team to anyone who is not well versed with the market and the overall process.
Giary · 23 June 2024
Agent replied · 24 August 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFinally moved into our new home thanks…
Finally moved into our new home thanks to the hard work of the Springbok team. Would highly recommend this company to anyone who is thinking of selling their property. Mia Richardson was outstanding as our after sales progressor...nothing was too much trouble.... always there to answer any questions or concerns we had. She went above and beyond her call of duty, even so far as chasing our ongoing purchase. We couldn't have done it without her. THANK YOU MIA 😊.
Jan · 5 April 2024
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleReally great service from Jamie Davies - The flat had been on the market for a while and as soon as Jamie got on the case I got more viewings than I'd had in total the previous year. Jamie also schedules regular calls so you're well informed about progress as well as researching the market so you know what is happening in the area you're selling. Can't recommend Jamie enough.
Lucy · 23 October 2025
★★★★★ 5/5
GoogleI would highly recommend them as they are very responsible, helpful and have lovely properties, A special thanks to Jessica ,for being so kind and helpful , she explained very well everything step by step.👍🙏🙏 …
Rubab · 11 November 2025
Agent replied · 12 November 2025
Thank you for your kind review. It’s great to know we could meet your expectations, and we’ll pass your feedback along to the team. If you ever need assistance in the future, don’t hesitate to contact us.
Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAbsolutely shocking
Absolutely shocking. The initial meeting was fine - agent was on time, friendly, informative but on reflection we were pulled in by his charm.We agreed a sale within 10 days and the Sales Particulars gave an estimated exchange of 1st November. We had a brilliant tenant who moved out on 31st October. It took 6 whole months to exchange!!! And in that time we had to make 4 mortgage payments which may seem irrelevant in the grand scheme of things but we are average Joes and those additional mortgage payments has left us in financial difficulties. There was no sense of urgency from Springbok. They told us all buyers are on their books - I do not believe this to be true. It was only when we threatened to pull out of the sale that we saw any action. Worst thing is Springbok got a £15,000 fee from the sale! And when we submitted a compensation claim due to the delay and us being put in financial difficulties, Springbok said no. Do not use them. Honestly, we would have been better off financially and the exchange would have been a lot quicker if we had gone down the traditional estate agent route! Do not be drawn in by the charm and promise of a quick exchange. It’s not true.
Darron · 30 March 2024
Agent replied · 16 June 2024
Dear Darron, thank you for your feedback. We regret to learn that you were left dissatisfied following the completion of your sale. We understand that one of our managers has internally addressed your complaint and can comment based on the investigation and response already provided to you. We have reviewed the early communications with you and the property acquisition manager, they did not intend to give you a false impression of our service or guaruntee a timeframe, rather to express their confidence in your property and considering that our average timeframes are below the national averages when looking at a straightforward transaction. We could not foresee the delays that occurred in your case, such as the delays with the management pack and the buyer's lender, they were unfortunately completely outside of our control. During the internal review, we found that your point of contact for conveyancing persistently chased all parties and kept you updated throughout this process, regardless of whether the update was what we desired. In terms of the estimated exchange date on the memorandum of sale that you received, this was exactly that- an estimate, and we do not encourage that parties whether the buyer or the seller to a transaction make any definite plans around these, and we can confirm that we did not lead you to believe that this would be a guaranteed date. The verbatim on the memorandum of sale document reads: Target Exchange Date - Estimated Exchange of Contracts By XX. Lastly, regarding a compensation claim, it is important to note that we need to consider what has or hasn't been within our control and our role as estate agents when evaluating claims for reimbursement. In this case, it is unfortunate there was not anything that we or any estate agent for that matter, could do, preventatively or reactively to have changed the timeframe outcome, due to the hold ups that originated outside of our control. We are sorry that you have been left dissatisfied following your experience with us. We would like to congratulate you on the completion and we do wish you all the best with this next chapter. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAbsolutely shocking
Absolutely shocking. The initial meeting was fine - agent was on time, friendly, informative but on reflection we were pulled in by his charm.We agreed a sale within 10 days and the Sales Particulars gave an estimated exchange of 1st November. We had a brilliant tenant who moved out on 31st October. It took 6 whole months to exchange!!! And in that time we had to make 4 mortgage payments which may seem irrelevant in the grand scheme of things but we are average Joes and those additional mortgage payments has left us in financial difficulties. There was no sense of urgency from Springbok. They told us all buyers are on their books - I do not believe this to be true. It was only when we threatened to pull out of the sale that we saw any action. Worst thing is Springbok got a £15,000 fee from the sale! And when we submitted a compensation claim due to the delay and us being put in financial difficulties, Springbok said no. Do not use them. Honestly, we would have been better off financially and the exchange would have been a lot quicker if we had gone down the traditional estate agent route! Do not be drawn in by the charm and promise of a quick exchange. It’s not true. (Source : allAgents)
Rachel · 30 March 2024
Agent replied · 16 June 2024
Dear Rachel, thank you for your feedback. We regret to learn that you were left dissatisfied following the completion of your sale. We understand that one of our managers has internally addressed your complaint and can comment based on the investigation and response already provided to you. We have reviewed the early communications with you and the property acquisition manager, they did not intend to give you a false impression of our service or guaruntee a timeframe, rather to express their confidence in your property and considering that our average timeframes are below the national averages when looking at a straightforward transaction. We could not foresee the delays that occurred in your case, such as the delays with the management pack and the buyer's lender, they were unfortunately completely outside of our control. During the internal review, we found that your point of contact for conveyancing persistently chased all parties and kept you updated throughout this process, regardless of whether the update was what we desired. In terms of the estimated exchange date on the memorandum of sale that you received, this was exactly that- an estimate, and we do not encourage that parties whether the buyer or the seller to a transaction make any definite plans around these, and we can confirm that we did not lead you to believe that this would be a guaranteed date. The verbatim on the memorandum of sale document reads: Target Exchange Date - Estimated Exchange of Contracts By XX. Lastly, regarding a compensation claim, it is important to note that we need to consider what has or hasn't been within our control and our role as estate agents when evaluating claims for reimbursement. In this case, it is unfortunate there was not anything that we or any estate agent for that matter, could do, preventatively or reactively to have changed the timeframe outcome, due to the hold ups that originated outside of our control. We are sorry that you have been left dissatisfied following your experience with us. We would like to congratulate you on the completion and we do wish you all the best with this next chapter. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMy property was sold within two weeks…
My property was sold within two weeks of going on the market, at the agreed price. I was asked last week if I could be flexible on the price, should the buyer try to negotiate. I refused to do this as I had spent over £1000 after the tenants left it in a state. Lewis Buddle was very understanding of this and liaised with the buyer to ensure the asking price was achieved. I would recommend Springbok Properties if you are looking for a quick sale without being totally ripped off.
Diane · 26 March 2024
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleI was a bit apprehensive about the £2,500 deposit but needn’t have been, Lewis B made life very easy for me and explained everything to me with nothing to hide, I had problems with certain things my side with regards to the computer but Lewis talked me through it and made it very easy for me. I’m not great on the computer!
All in all I can’t thank Lewis enough for how he helped me arranging to view to how he completed everything his side. Diolch.
Marv · 21 March 2024
Agent replied · 19 June 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleI first started just journey with Springbok back in April-23. Which was when Natalie introduced herself to me. From start to finish it’s not been easy and there’s been some major bumps in the road but throughout Natalie has been fantastic. She was always on hand to clarify details and explain what’s happening. I felt like nothing was a problem and found her very easy to talk too.
I would definitely recommend Springbok if you’re selling or buying property. I’ll miss my chats with Natalie!
Stacy · 21 March 2024
Agent replied · 19 June 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleWe bought a property using Springbok Properties. We had Ernest Lukovnikovas guiding us through the process. Ernest was on top of everything. He promotes a speedy process and he follows a very clear communication style. He made sure to inform us of every step of the way and he did not shy away from proactively helping us with the process to secure the property. He went above and beyond for costumer services. It feels stressful at times as the process is fast of nature. However, it completely pays off at the end.
Nursah · 21 March 2024
Agent replied · 19 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleLooking to sell my Mum's flat with a short lease so were looking for cash buyers and found Springbok online. Their reviews were pretty good so though we would give it a try.
I have to say that so far Springbok, and Lewis in particular, have been extremely efficient. Lewis was very polite and chatty, responded very quickly to any queries and when finished his bit of the work passed me over to his colleagues.
So far so good, no complaints. They seem extremely professional and know the market and what they are doing.
Robin (E18)
Robin · 21 March 2024
Agent replied · 19 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGenuine & straightforward cash buying
I contacted them recently and it was so refreshing to find someone who was so informative, straightforward and honest. My contact Sam genuinely cared about our situation. He’s a fantastic listener and does not patronise at all, as other so-called experts might do. He gave us a good offer and a simple plan of action for the sale. Very proactively kept in touch with us, so we could reach a decision.Most of the boxes ticked, so we decided to go ahead. Fast forward a few weeks later we’re already agreed a completion date. I used their solicitors who were equally as amazing. It was truly refreshing as I didn’t imagine it would be so smooth. Particular thanks to Sam, James and the team for all your support throughout. If I was to ever sell a house again, I’d definitely use them.
Emma · 13 March 2024
Agent replied · 16 June 2024
Your review made our day! We're elated to have provided you with a great experience, and we truly appreciate your kind words. Rest assured, your feedback will be shared with the team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleNatalie is a prime employee who from the first phone call that you can tell she interested in you and goes up and beyond in her job. We had a hiccup in our move but she was always on the end of the phone cheerful and never in a fluster like some would of being. Thank you once again Natalie for all you have done in selling our house we couldn’t of done it without you.
David · 29 May 2024
Agent replied · 19 June 2024
We're so pleased to see this rating, thank you! Best regards, Springbok Customer Service
★★★★★ 5/5
GoogleBecci has dealt with the sale from the beginning to the end and I can’t thank her enough for all her help it hasn’t been an easy sale as the other buyers solicitors have held things up and Becci has been fantastic through it all she has kept me updated through out and constantly chased the other end I would highly recommend springbok 5* from me
Katie · 9 November 2024
Agent replied · 9 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpeedy but thorough process
We bought a property using Springbok Properties. We had Ernest Lukovnikovas guiding us through the process. Ernest was on top of everything. He promotes a speedy process and he follows a very clear communication style. He made sure to inform us of every step of the way and he did not shy away from proactively helping us with the process to secure the property. He went above and beyond for costumer services. It feels stressful at times as the process is fast of nature. However, it completely pays off at the end.
Nursah · 8 March 2024
Agent replied · 16 June 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSo far so good
Looking to sell my Mum's flat with a short lease so were looking for cash buyers and found Springbok online. Their reviews were pretty good so though we would give it a try. I have to say that so far Springbok, and Lewis in particular, have been extremely efficient. Lewis was very polite and chatty, responded very quickly to any queries and when finished his bit of the work passed me over to his colleagues.So far so good, no complaints. They seem extremely professional and know the market and what they are doing.Robin (E18)
Robin · 7 March 2024
Agent replied · 16 June 2024
We're honoured to have received your positive feedback and glad to hear that we were able to assist you effectively. Your kind words will be passed on to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSales progress …
I completed today on my sale and cant thank Annie Wood enough , this lady has been an absolute blessing to have on board , she has made the final stages of the sale far more stress and worry free than I expected due to her excellent work ethic and dedication , i cant rate this lady highly enough . Nothing is too much bother , always returns calls etc when she says she will , and relentlessly worked on my behalf to ensure all went well . Thank you Annie
Graham · 6 March 2024
Agent replied · 16 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBecci has dealt with the sale from the…
Becci has dealt with the sale from the beginning to the end and I can’t thank her enough for all her help it hasn’t been an easy sale as the other buyers solicitors have held things up and Becci has been fantastic through it all she has kept me updated through out and constantly chased the other end I would highly recommend springbok 5* from me
KG · 6 November 2024
Agent replied · 16 June 2024
Your review made our day! We're elated to have provided you with a great experience, and we truly appreciate your kind words. Rest assured, your feedback will be shared with the team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
GoogleAcquiring the offer on the property in DL6 was hassle free even if it took a little longer than we’d all expected due to the time of year. Our sales negotiator Chris Stalker kept in touch each week, assigned a key holder so viewings could be managed easily and discussed each pricing decision and viewing in detail. Great customer service from him.
Sarah · 3 January 2025
Agent replied · 10 January 2025
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMatt is very professional
Matt is very professional, thoughtful and goes the extra mile for his clients. He is an asset to the company.
Lydia · 18 March 2026
Agent replied · 16 June 2024
Your positive feedback means a lot to us. We’re pleased that we were able to meet your expectations and deliver the service you needed. The team will appreciate your comments. Please feel free to reach out if you require any further assistance.
Warm regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotSo initially our experience was…
So initially our experience was excellent Craig was brilliant really helpful. We went with this company as we were guaranteed a quick sale on my fatherinlaws house after he passed away . We are having to sell due to needing to pay the extortionate prices for care home residency my father in law needed towards the end . We were told a few times once sale has been signed and agreed the sale will be completed with in 2 weeks . Our sale has been completed and signed for about 2 months now and they still saying 3/4 weeks maybe . Due to a land registry problem but when I looked into this it says the land registry is to be completed by the buyer after the house sale is complete. Now we have had ballifs at our house taking our stuff away because we have had to keep putting their payments off due to the goals being moved on the house sale each time
Anji · 3 March 2024
Agent replied · 16 June 2024
Dear Anji, we would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotFor a national company they have lost…
For a national company they have lost sight of the humanistic approach. They need to understand that call centres are not ideal as a first point of call. Admin have to pass on messages to so called negotiators, who invariably never call back. I wanted to view a property but had several queries, none of which were answered. Everything was vague and the advert was totally misleading. If you can comfortably handle inefficiency then go ahead and try them. I will stay well clear. This company give Estate Agents a bad name.
Minnie · 26 February 2024
Agent replied · 16 June 2024
Dear Minnie, thank you for leaving your comments here for. We apologise for any inconvenience or frustration that you have experienced during your interactions with us. Although it can be challenging to address personal situations on forums like this one, our internal team have looked into the concerns you have raised, and based on this we can confirm that our records indicate that you had booked a viewing, and then cancelled your viewing for this property as you had a family emergency. Following this, the property had actually been removed from the market due to an unforeseen issue, that would have impacted the sale, therefore, we were unable to book future viewings. We do hope that this clarifies the situation for you. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
