Springbok Properties Nationwide Old Trafford reviews

★★★★★ 5/5

Trustpilot

Property Purchase

Superb with responses to emails and phone calls.Ernest Lukovnikovas was so easy and smooth to talk with.He talked me through the whole process.I never knew it would be this smooth getting a house to buy and the completion process as a first time buyer.I will recommend the company, and Ernest anytime.Well done to all the team as well for their prompt response in rearranging the viewing of the property when we have to travel down to Manchester.Thank you all!

Precious · 15 March 2024

★★★★★ 1/5

Trustpilot

Worse off now than when I started

Where to begin.... Springbok have been absolutely dreadful! In the beginning, everything seemed good, Keiran told me everything I wanted to hear, and like a complete chump, I lapped it all up. At the beginning of November 2023, Jamie made a number of offers, each with their own deadlines. The first offers were too low for me and I rejected them. I settled on an offer of £240,000 for my property to be completed by 31st January with the specific guidelines from Jamie, that it was an offer and not a negotiation, meaning there was no flexibility on that price. Within the first week I had a number of insultingly low offers, all of which I outright rejected. Jamie then went on to say that I needed to be more flexible and understand that his investors need to make money. Hang on a minute, Jamie, what happens to "an offer and not a negotiation"? What about my need to make money? You know, me, the customer? After that, I had very little in the way of contact from anyone at springbok, other than a "just touching base" email at the beginning of the new year. In January I had just a single viewing, which I received zero feedback from springbok so I had no idea what the outcome was. I had to draw my own conclusions from that, and pretty much everything else. A week later I had a nother viewing but it was cancelled. Jamie told me he would follow up and be in touch but I never heard from him or anyone else regarding the matter. Another week passed and I broke the silence by contacting Jamie. I wanted to know what was going on because I had no idea. By the end of January my property was stood empty, I'd removed the tennant in anticipation of completing by 31st January and as a result, the empty property is now costing me close to £900 a month. I emailed Jamie again on 12th February trying to find out anything about the situation. He insulted me once more with low offers and then had the audacity to lie to me about the value of my property and the state of the market. The deadline of 31st January, also got magically extended to the end of February. How convenient for them! He came out with a lot of buzz words and phrases without actually giving me any answers. Jamie must think I'm an idiot. He told me that Kieran would be in touch and would phone me later that evening. It's now the 17th of February and still no phone call. I can't rate springbok low enough. They have caused me stress, anger, frustration, and have left me in a complete mess and have delayed my future plans by months! Truly awful experience, I would advise anyone to avoid these cowboys at ALL costs!Edit in response to Springbok's response.The points of the contract need to be made much clearer. A few of the points were gone over in far greater detail than others, primarily the ones that involve me paying you off in the event I sell to someone you introduced me to and cut you out. The way things were explained, it made the deadline seem like a guaranteed thing, which is why I made sure my house was empty by the agreed date. I was also never told that I'd have to conduct my own viewings, something which turned out to be impossible for me to do because of my personal circumstances, and I DID explain my circumstances to Keiran in the very beginning. If these 2 points had been made clearer, I wouldn't have signed the contract, which is why I believe the contract was mis sold to me in the first place, contrary to the misrepresentation act of 1967. Going forward, your communication skills and explanations of how you work need to improve drastically to avoid this happening again.

Keith · 23 February 2024

★★★★★ 1/5

Trustpilot

This company tells you pork pies from…

Update 19/02/2024, Now they trying to get this review removed by asking for reference no. Funny thing been through all Springbok documents, no Reference number to be found. This company tells you pork pies from the off, the website is full pork pies. They could not market bottles of water in a heatwave. You will get an insulting offer, they will sell you then a fixed price offer they claim puts the property in front of investors. They say if investor is interested they send someone to take pictures and look over property. Then with no authorisation (imagine you did not want your neighbours to know your moving) it appears on Rightmove at a higher price than you agreed so they can make thousands and thousands. Problem is they sent an amature with camera, the information is poor, could not even get garage on correct side of property and dont use photos of main selling points, like the Garage! I would not sign up with this mickey mouse outfit, they dont know sh17 from clay ! Best to stick with your local independant estate agent after this experience.

GAF · 19 February 2024

★★★★★ 5/5

Trustpilot

We have recently agreed the sale of one…

We have recently agreed the sale of one of the properties in our portfolio via Springbok Properties. My wife and I were very impressed with the service they provided and will have no hesitation in using them again. Our negotiator was James Keating and he kept us informed every step of the way and returned a figure that we were happy with. I would give 6 stars if I could.

Steve · 20 February 2026

★★★★★ 1/5

Trustpilot

Poor customer service

After many lofty promises from this company, stating they will sell our property to one of the many investors they already have interested, they managed to generate absolutely zero interest. They reassured us that we would be updated on a routine basis and this did not happen; there were instances where several emails and phone calls would go unanswered. Some were, in fact, never answered. They hypothetically asked us whether we would consider selling to someone should they offer us a certain price below our asking price. We said we’d consider this. Next thing we know, the house price was reduced on Right Move. We did not consent to this, we merely said if someone went in with a lower offer that we would discuss it. One does not need to explain the detrimental impact this has. After the contracted time with Springbok ended, we promptly asked to terminate the agreement. It’s been next to impossible to get in touch with anybody and every time we phone, we are told this will be escalated and never is. We are now stuck in limbo as we cannot find someone else to sell our property until we are out of this contract with them. It has been two weeks. Steer well clear. We are very wary of the good reviews as this was not our experience in the slightest however we can relate to the few poor experiences that are noted on here.

Antonio · 6 February 2024

★★★★★ 1/5

Trustpilot

Terrible experience

I chose Springbok because of the huge number of investors they said who were cash buyers and ready to purchase. Apparently they had already clued up a few about my place and said they had people already interested in it.... apparently

J · 17 September 2026

★★★★★ 5/5

Trustpilot

Tom and the team were great- speedy…

Tom and the team were great- speedy service and great communication.

Ahlene · 16 May 2026

★★★★★ 3/5

Trustpilot

Mixed feelings

Annie was great at progressing once sale agreed. Friendly, prompt and efficient. Prior to this, negotiating techniques by Jo were very calculated. Only spoke about the price that I would get and not overall sale price. Initially offered some very low amounts, finally agreed to accept a lower amount after being told market was slow and then found out that actual sale price was close to original marketed price and Springbok had just taken a larger cut for themselves. Can’t fault Latimer Lee Solicitors.

Vicky · 30 January 2024

★★★★★ 4/5

Google

Dealt with Lewis who was always very pleasant and polite with regards to selling our property. The property was sold within the forecasted time period. The price was lower than forecasted but we are unable to control the property market. Communication on the sale progress wasn't as prompt as we would have liked as I always felt I had to chase for an update.

Rosemarie · 9 November 2024

★★★★★ 3/5

Trustpilot

Customer care was lacking

Communication wasn't so good at the start but got better as time went on. At times I didn't feel they had my mum's sensitive situation at the forefront of their minds and didn't think to offer extra support with regards to viewings of her home. The information asked by the Agent was sometimes repeated as the information was given to them previously. You state that you sell homes fast but, this has taken longer than I felt was advertised and has been stressful. I think you need to focus much more on customer care, based around individual circumstances and adapt accordingly.

Jo · 26 January 2024

★★★★★ 1/5

Google

Useless. Thought it would be too good to be true and it was. Viewings were booked by a company overseas who hardly understood English, had no shows as they didn’t follow their own booking process! Then Springbok lied and said I had an offer from someone but it was from the one who didn’t turn up on two consecutive occasions apparently! What a joke, they can’t even get their own stories straight. I then asked them in line with their termination policy to cease my contract and take the rightmove advert down, which they haven’t done, even after chasing them, when they didn’t comply with their contract, also after them confirming the details on my termination email.

Sarah · 21 January 2024

★★★★★ 5/5

Trustpilot

Great experience!

I first started just journey with Springbok back in April-23. Which was when Natalie introduced herself to me. From start to finish it’s not been easy and there’s been some major bumps in the road but throughout Natalie has been fantastic. She was always on hand to clarify details and explain what’s happening. I felt like nothing was a problem and found her very easy to talk too.I would definitely recommend Springbok if you’re selling or buying property.

Stacy · 1 March 2024

★★★★★ 4/5

Trustpilot

The market wasn't great when we sold…

The market wasn't great when we sold our house but Springbok (more so Haden Donovan) made it as painless as possible. Only negative was we didn't get our deposit when a buyer pulled out, due to the buyer not paying it.

Andrew · 12 September 2026

★★★★★ 5/5

Trustpilot

I can wholeheartedly recommend…

I can wholeheartedly recommend Springbok Properties if you’re planning for buying houseExcellent and very responsive excellent service from all of the team would definitely use again Big thanks to James Keating he was very professional and super helpful in making the whole process of purchasing a property a pleasure. He provided updates at regular intervals with exactly the right level of engagement, which was comforting and informative, and what is usually a very stressful process .

Ahmad · 10 April 2024

★★★★★ 5/5

Google

After being on the market with an online estate agent for 10 months & having 5 sales fall through, I did some extensive research to make sure I was choosing the best company to get my house over the line. As soon as I got in touch with Springbok, I knew I was in good, knowledgable hands. Each step was easy. I initially spoke with Sam Whitehead who made me feel at ease with the whole process & once my house was on the market, I was placed in the exceptionally capable hands of Chris Stalker - who in my mind had the most difficult job of actually selling my house! Chris knew exactly how to handle everything & keep my nerves at ease! A truly great salesman & people person. I would highly recommend Springbok to anyone, they rule out the time wasters & get the job done. S63

Katherine · 12 November 2025

★★★★★ 4/5

Google

So far my experience with springbok properties has been good. Mason got us a weekend viewing on the property and provided information asked and negotiated the sale with us. Thank you Mason

Steve · 11 November 2025

★★★★★ 5/5

Trustpilot

All staff have been friendly and respectful

So far all the staff i have spoken to have been friendly, and have provided excellent communication from the start. Easy to get hold of if you have a question or a problem. Even though my property was only listed for a week before an offer was accepted on it, Haden kept me up to date and let me know what the next steps would be.

Sarah · 25 September 2024

★★★★★ 5/5

Trustpilot

Kiran was exceptional the whole way…

Kiran was exceptional the whole way through the process. He actually helped one of our friends in the past so we asked for him personally and he called us less than 30 minutes after the initial inquiry. Our house sale exchanged 6 weeks after that call at the figure Kiran said he would get us. Fabulous company and a great guy.

James · 9 December 2024

★★★★★ 5/5

Trustpilot

From very first point of contact with…

From very first point of contact with Springbok everyone has been very helpful and efficient, keeping us regularly updated.Our property went on the market and within hours we had our first viewings booked in. We had few viewings and had sold STC in a month!!Isabel Capps was our sales negotiater and did a great job of securing a sale quickly.Thomas Robinson is our progressor and is keeping us informed each step of the way.Fingers crossed that the sale goes through as smoothly as everything has so far.

Capsula.K · 5 January 2024

★★★★★ 5/5

Google

My experience with Springbok properties was simply superb from start to finish. From the initial phone call with Amy though to sales with Matt and Joe and finally Annie who took my sale to completion in just 21 days! I couldn’t have asked for more. Their customer service is second to none and I would have no hesitation in recommending Springbok Properties to anyone who needs a great agent or wants a quick sale! Thanks team, I’m one satisfied customer! A personal review: I cannot praise highly enough all the work that Annie Wood at Springbok Properties did for me in facilitating the sale of my property! From the first phone call to the last Annie’s professionalism and genuine love for her job shone through every time. She went that extra mile to ensure my property was sold as quickly and efficiently as possible and managed to complete the sale for me in an unbelievable 21 days! That’s got to be some sort of record! Well done Team Springbok a great company to work with to sell my property!

Mark · 8 November 2025

★★★★★ 5/5

Trustpilot

Sold STC in a Week!

From very first point of contact with Springbok everyone has been very helpful and efficient, keeping us regularly updated.Our property went on the market and within hours we had our first viewings booked in. We had 6 viewings and had sold STC in a week!!Lewis Buddle was our sales negotiater and did a great job of securing a sale quickly.Jasmine is our progressor and is keeping us informed each step of the way.Fingers crossed that the sale goes through as smoothly as everything has so far.

Amanda · 29 December 2023

★★★★★ 5/5

Trustpilot

Success for our next chapter

We had been on the market with high street estate agents since April 2023 looking to downsize. Having had only two viewings in six months we looked to Springbok to facilitate the sale of our house. From the outset, everything was clearly explained to us on how quick cash for sale options could work for us. Within three weeks we had eight viewings, with a firm offer to buy the following week, which is progressing now. Alex, our Lead Negotiator was in regular contact, even ensuring that when he was on holiday for a week another negotiator kept communication going for us. Cannot fault the service and would strongly recommend to anyone in a similar position to us. Still have to complete in next few weeks, but brilliant service thus far.

David · 27 December 2023

★★★★★ 5/5

Google

We used Springbok to both sell our current home and buy our next home, our agent Ernest was very helpful, answered all our questions and kept us in the loop the entire way through. Our progressor was Annie and she was incredibly helpful, if we ever had any worries or questions she always got us answers and put our minds to rest. Annie was especially great since she was dealing with 2 solicitors as we were selling and buying through springbok. Was a great experience, not stressful at all. Would highly recommend using springbok.

Adam · 22 December 2023

★★★★★ 5/5

Google

Through necessity and a relocation to another country I was looking to sell my house in the quickest way possible, I had some online house buyers come around the house and they made me an initial offer that was not far off what I would have got from the open market which I was over the moon with, after weeks of being messed around they either changed the offer dramatically or they pulled out, Springbok was my last chance and I thought I'd see what they could do despite feeling reluctant after previous experiences. I wish I had just chose springbok from day 1! They were so helpful, friendly and most importantly transparent and honest, I was explained in excellent detail by Sam Whitehead ( Shame he's a Blackburn fan ) the different routes in which they could help me, we discussed in detail the pro's and the cons, and at no time was I pressured or mislead, once I had agreed what we would do. Nathan was fantastic and responsive, and then Becci Simmons was extremely helpful and efficient and professional. Yes I got a lower price than I would have liked, but that's my choice and if it wasn't for springbok I'd still have the weight of the house and bills around my neck. Thank you Springbok, You did what you said you were going to do, and you did it with care, professionalism and with a human touch.

Lee · 22 December 2023