Springbok Properties Nationwide Old Trafford reviews

★★★★★ 5/5

Google

Saw an advert on Facebook for Springbok put in some details and received a phone call and initial chat with Sam who explained the process valued and agreed a price that i was happy with. Once the selling process had started i then was passed on to Mason who would help negotiate potential buyers . Mason was very helpful and clearly experienced in this field so had great confidence in what is a very stressful time. from putting the house on the market to selling was very quick ( approx. 4 weeks) and just waiting to complete which has been estimated at 4 weeks overall so far I am very pleased with the service I have received.

Rebecca · 22 May 2024

★★★★★ 4/5

Google

Good experience, room for improvement Experience was good I did not anticipate the price I initially wanted based on the market at the moment, but it still went a lil lower than my initial bottom end thoughts, one of the reasons for the mark down from 5 to 4, as well as not as much correspondence as I would have liked to match with the initial correspondence at the beginning of the contract. This is more constructive feedback. However if this sale passes through I remain happy as previous sales processes have let me down with other companies.

Conner · 20 May 2024

★★★★★ 5/5

Google

I've heard selling your house is difficult, but it has not been for us. From the moment we signed with Springbrook, Marc became our negotiator. He has been attentive, friendly, clear and has made everything very easy. He got us one viewing, and they bought the house, and when they were offering less money and we said we couldn't go lower, he did right and made sure we got what we were expecting. We are still in the process now (solicitors and all that), and Tyreck is now helping us. He is as good as Marc!

Lara · 20 May 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Springbok Properties as they facilitated my home purchase. Their service was nothing short of exceptional. What stood out most was their lightning-fast response time and their technologically advanced approach to the whole process. Moreover, my agent, Ernest, demonstrated a deep knowledge of the market, providing valuable insights that helped me make informed decisions. His professionalism and dedication to client satisfaction were evident throughout the entire transaction. As my purchase has now been agreed upon and the property has been taken off the market, I hope that the next stage with Springbok goes just as smoothly. Overall, I highly recommend Ernest & Springbok to anyone in need of a reliable, tech-savvy real estate agent. Their combination of speed, expertise, and modern approach truly sets them apart in the industry.

Garry · 20 May 2024

★★★★★ 5/5

Google

It was a pleasure to have Tom as our sales progressor throughout what turned out to be quite a complex purchase - from initial viewing to eventual completion, spanning c.18 months. Throughout this time, Tom provided excellent support and professionalism, making the entire process smoother and more manageable. As first-time buyers, navigating what became a prolonged transaction (though no fault of Tom/Springbok!), we really appreciated his patience and clear communication. He remained committed to our case and was proactive in following up on calls and emails, chasing both the seller's solicitor and our own with any conveyancing queries that arose. We would recommend Tom/Springbok.

Alex · 20 May 2024

★★★★★ 5/5

Trustpilot

Becci Simmons Sales Progressor Assistant Manager to be awarded the best staff of the year 2024.

I had a good experience with the Springbok Properties.Becci Simmons Sales Progressor Assistant Manager was outstanding from the beginning to the end. She is very good at her job. She will always call or email for an update.I will recommend Springbok Properties to family and friends.I would like Springbok Properties to award Becci Simmons Sales Progressor Assistant Manager the best staff of the year 2024.I would also recommend anyone to use Springbok Properties for their selling or buying properties.

Abiodun · 6 June 2024

★★★★★ 5/5

Trustpilot

Proactive team

Thank you for facilitating and progressing a sale quickly for us. Our negotiator Lewis Buddle was able to get us the walk away price we wanted within a tight time frame.He ( and his team) was in regular contact and was proactive in asking for updates on work we were undertaking in the property and uploading relevant information on the website. Thank you very much and a massive thank you to Lewis.

Dr · 1 October 2024

★★★★★ 5/5

Trustpilot

Tom was a great sales progressor

It was a pleasure to have Tom as our sales progressor throughout what turned out to be quite a complex purchase - from initial viewing to eventual completion, spanning c.18 months. Throughout this time, Tom provided excellent support and professionalism, making the entire process smoother and more manageable.As first-time buyers, navigating what became a prolonged transaction (though no fault of Tom/Springbok!), we really appreciated his patience and clear communication. He remained committed to our case and was proactive in following up on calls and emails, chasing both the seller's solicitor and our own with any conveyancing queries that arose.We would recommend Tom/Springbok.

Alex · 14 May 2024

★★★★★ 4/5

Trustpilot

Good experience, room for improvement

Experience was good I did not anticipate the price I initially wanted based on the market at the moment, but it still went a lil lower than my initial bottom end thoughts, one of the reasons for the mark down from 5 to 4, as well as not as much correspondence as I would have liked to match with the initial correspondence at the beginning of the contract. This is more constructive feedback. However if this sale passes through I remain happy as previous sales processes have let me down with other companies.

Con-777 · 10 May 2024

★★★★★ 1/5

Trustpilot

please choose carefully before taking them onboard.

I put my property up for sale last September I think as I wanted a very quick sale.. the lady I dealt with Jess was really good and kept me informed about everything who has left the business . They then found me a buyer after and they claim that all the checks were done with this buyer but the process was just dragging and dragging it took almost 4 months in the meantime I found a property to buy and started my process got my mortgage in place, paid for searches around £280. When it came to the final bit to set a completion date spring Bok calls me to say the buyer have used their deposit and my whole sale fell through lost the house I was going to buy and lost the searches money. I was really upset so I asked their manager to call me only for her to say put myself in the buyers shoes when I was going through hell in my personal life. So the fee they charge the buyer initially you sign a contract that if the sale falls through the seller will get half of it, but to get that money Sam made me feel like he was doing me a favour saying to me it was a goodwill gesture what a lier .. I signed a contract and apparently their then doing goodwill gesture..So after that I had Sam dealing with it to sell the property again came on the market and the guy was so so so rude so condescending always talked as if he was doing me a favour after every viewing I had to call him to get a feedback and then he used to say ‘ I’ll call u if I have any information please don’t call’. Try then they found another buyer but the sale fell through again and the another buyer where by the time my contract was ended so I had to sign another contract but it clearly said it had 14 days cooling period and the sale fell through again so I told him I want to pull out but apparently he kept saying I’m tied up with them for another 16 weeks coz of 16 weeks or pay £700 if u want out .. so I told him I wanted out and after I started asking lot of questions he said I’ll speak with my manager and then came back say we will let u go and we are waving the fee of for u. I still would have stayed with them but Sam was very condescending and he actually gave me anxiety. I then spoke to this other manager Jo and told how he was but after few conversations she did nothing. And also Sam kept saying I need to keep reducing my house price it was so insulting. I glad I not with them anymore even though the house was not sold.. they client base is not reliable please choose carefully before taking them onboard.I’m only editing this to reply on ur response…u msgd back saying ur investing this please do.. I was contemplating to take the review down as being with the company nothing was done and I wasn’t expecting u to do anything ..only wanted to share my experience…but I was contacted yesterday by Sam to say there was something not right with the review and I was paid out when the first buyer pulled out before he took the case on and also asking me to take my review down. If I got it wrong please update me on the timeline as I was repeatedly told that they had to contact the manager and did a goodwill gesture after keeping my property off the market for 4 months and till the very end no one knew that the buyers mortgage was not in place and apparently they used the deposit. Again when u last found me a buyer without getting any paperwork secured from the buyer I was sent a contract to sign which clearly said there was 14 days cooling period but I still had questions and I kept calling Ur manager Jo also emailed her kept calling Jamie who sent me the contract and Sam but no response and no one bothered to ring me to say that I would be tied up for another 16 weeks and I’m expected to think it’s wasn’t sly? Also honestly I would have no issues to stay with spring Bok as Jess and Jasmine were lovely only if the sales negotiator was been changed and I mentioned this to Joanne when I initially spoke to her… But nothing was done.. as one of ur managers said to me initially when the first sale fell through I wish I would have taken her name she asked me to put myself in buyers shoes coz they used their deposit and I missed on the house I wanted to buy and lost money and not once she apologised but she said there was nothing they could do.. yes u could have checked if the buyer mortgage was in place in 4 months time. U put ur self in my shoes would u like this service as a customer? For u it’s just a property for me I am sell my home because for personal reasons. So I’m not going to take my review down and as a company no one did anything so far . So u want to do ur investigation go ahead but im not expecting u to do anything now… please leave me alone and I don’t wish to be contacted by any of ur senior sale’s negotiators.

Olivia · 10 May 2024

★★★★★ 5/5

Trustpilot

Had a seamless experience so far buying…

Had a seamless experience so far buying a home through Springbok properties. Hayden was quick to respond, professional, personal, and supportive. Would recommend.

Emma · 17 March 2026

★★★★★ 1/5

Trustpilot

Unethical joke of an estate agent

Unethical joke of an estate agent. Wanted to view a properly listed with these jokers, rang and rang with no response, didn’t even take my details, finally managed to get a viewing. Turn up at property to find it’s already sold? Or is it ? Not really clear. Offer made 2 weeks previous but what’s happening, quick sale my a***e. Turns out these cowboys tie people into contracts charging extortionate fees Promises of cash sellers and quick sales, property on 2 months now, not exactly a quick sale and loads of reviews on here saying the same. I’d take a guess why now as no one will touch these clowns with a barge pole. Record things on land registry so vendors are got by the shirt and curlys. Photos on right move were shocking place looked like it had been ransacked, but I could see through that and when actually viewed it looked nothing like that, much more presentable. Surely basic estate agency is making sure photos do the house justice, unless of course you want to downsell the house for extra profit. It’s all very cloak and dagger about what they actually charge and what things actually sell for, no transparency at all, wrapped up in set prices and negotiating margins that baffle anyone, no clarity. Reduced property without vendor even knowing. What happened to a normal EA that tells you from the onset what they charge so everyone knows what to expect. Genuinely felt sorry for vendor as tied in and stuck with this muppets, wasted my time going to the viewing, could have been a smooth transition for me to buy, which with any other agent it would be. View property-put in offer- vendor accepts happy days none of this back and forth malarkey.Expect a £2500 reservation fee for what? Next to nothing really nothing that an ethical EA wouldn’t provide anyway. Sold STC take off market… simple. Charging to do the job a EA should do anyway whilst taking £0000 off the vendor too. They lie and everything is all secretive so no one really knows what’s happening. Not conducive of a quick sale is it? Or a trust worthy company. I’m guessing people fall for the sales gub of quick sales that they preach, and prey on people who are desperate with fancy sales gimmicks, but trust me go with a local agent who has knows the local housing market, answers the phone even better you can pop in if needed, if the price is right it will sell anyway, you don’t need these jokers aka liars and it will cost literally 1/4 of the price. They claim there prices reflect their varied marketing, what right move? Access to these non existent cash buyers, what else do they actually do? Paying over the odds for a South African call centre? Cos let’s face it if your looking for a property your going to be looking at right move anyway. My solicitor and mortgage broker told me to avoid like the plague which like I say is a shame as the house would have been perfect and the seller is desperate for a sale. I just hope the seller gets a buyer and it goes through smoothly for them but I very much doubt it. On top of that you ring a call centre and English isn’t their first language and it’s just hard work or you speak to some some arrogant jumped up sales person who ought to get a proper job that doesn’t involve ripping people off. Don’t know how they sleep at night tbh. No doubt this will get taken down or I’ll get some sarcastic response. But check out reviews and Martin Lewis website, if you’re still tempted after that run the legal work by a solicitor before signing and read every detail. I guess if you like throwing money away and being ripped off these are your guys. All good reviews very short and bigging certain staff up, smells like fake reviews. These guys give estate agents a bad press. I can’t comment on their dept who actually buy properties maybe they aren’t so corrupt, but I guess they still prey on those in desperate situations to line their pockets You might ask as I was about why I’m so angry well I’ll tell you, rightly or wrongly when looking on rightmove you pin your hopes on a property for your family, first of all it’s a hassle to actually get a viewing, then to find out it’s sold and that they expect £2500, then the disappointment of finding out how this outfit is fun, but worse of all to think of the poor people who are getting sucked into this and loosing ££ when they could have saved £££ and saved a whole lot of hassle just going with a local repeatable agent, because I’m a good person and don’t like to see people being fleeced frankly.

Angry · 1 May 2024

★★★★★ 5/5

Trustpilot

Fast purchase

After my previous house purchase fell through, and with a very tight time schedule, I contacted Springbok regarding a property in the TS12 area they had listed for sale.I was put in contact with their sales negotiator, Jess.Already stressed out from the previous failed purchase, I was expecting much of the same from Springbok but was pleasantly surprised when I found that Jess was more than happy to deal with the entire negotiation process, answer all of my enquiries and explain every step of the way, she really removed a lot off the stress from buying a property.While the purchase is still ongoing, it is safe to say I am pleased with the level of communication so far and I feel I've been well informed about the progress of the purchase.

B · 30 April 2024

★★★★★ 1/5

Trustpilot

BUYERS ADMINISTRATION FEE!!

I like most parents was helping my daughter/boyfriend out with a deposit on 1st house. They had a local broker who managed at the time to get a mortgage in principal, so we decided to move forward.This is where the problems started, Ernest Lukovnikovas called me to ask for a deposit of £5391, that as he told me would take property off market, I then asked if issues happen and falls through, would I get all money back, Ernest reply was simple, yes i will, on 2 separate calls.Now was the time to move mortgage in principal, to the next level, this was done, 48 hours later, the offer was revised, because they said a flooding risk, they now needed a 20% deposit, bottom line was it wasn't feasible any longer!.Then Ernest said he would contact his in house financial adviser, and was sure he could sort it. He couldn't, So i now asked for deposit back, around a week later i received £5000, It was £391 short, i emailed to complain and received this response. The £396 is a non refundable administration fee. Be careful guys, I've never known a legitimate estate agent to charge a buyer any fee's....AVOID.PS. Im talking to my lawyers secretary, to take matters further

Lee · 30 April 2024

★★★★★ 4/5

Google

A good property company who sold our house within two weeks. Haden is a good negotiator who worked hard to increase the original offer we received. It's clear that no property company is perfect. But if you want to sell quickly, then taking a loss on price is inevitable. Springbok seem to be one of the better property companies out there and did exactly what they said they would.

Karen · 2 November 2024

★★★★★ 5/5

Trustpilot

Nothing was too much trouble …

We were desperate following Mum’s death , the company selling the house were seeming completely useless. I spoke with Sam and his positive ideas really lifted our spirits, even though we were tied to another company he still spent time giving us options, both he and Amy were so supportive, nothing was too much trouble.Both Sam and Amy kept in contact they were both friendly and extremely helpful.Although the house purchase went through with the other company as we were trapped in a contract, they were still there if I needed them.I would recommend Springbok to anyone selling a house, they are genuine, friendly, helpful people.I wish I had found them earlier, I’m sure they would have made a very difficult time for me so much better.Thank you Springbok and especially Sam and Amy.

Jacqui · 25 April 2024

★★★★★ 5/5

Trustpilot

Easy selling process

I've heard selling your house is difficult, but it has not been for us. From the moment we signed with Springbrook, Marc became our negotiator for our property on SO19. He has been attentive, friendly, clear and has made everything very easy. He got us one viewing, and they bought the house, and when they were offering less money and we said we couldn't go lower, he did right and made sure we got what we were expecting. We are still in the process now (solicitors and all that), and Tyreck is now helping us. He is as good as Marc!

Lara · 24 April 2024

★★★★★ 5/5

Trustpilot

Tech-savvy and speedy.

I recently had the pleasure of working with Springbok Properties as they facilitated my home purchase. Their service was nothing short of exceptional. What stood out most was their lightning-fast response time and their technologically advanced approach to the whole process.Moreover, my agent, Ernest, demonstrated a deep knowledge of the market, providing valuable insights that helped me make informed decisions. His professionalism and dedication to client satisfaction were evident throughout the entire transaction.As my purchase has now been agreed upon and the property has been taken off the market, I hope that the next stage with Springbok goes just as smoothly.Overall, I highly recommend Ernest & Springbok to anyone in need of a reliable, tech-savvy real estate agent. Their combination of speed, expertise, and modern approach truly sets them apart in the industry.

Garry · 22 April 2024

★★★★★ 5/5

Google

My property was sold within two weeks of going on the market, at the agreed price. I was asked last week if I could be flexible on the price, should the buyer try to negotiate. I refused to do this as I had spent over £1000 after the tenants left it in a state. Lewis Buddle was very understanding of this and liaised with the buyer to ensure the asking price was achieved. I would recommend Springbok Properties if you are looking for a quick sale without being totally ripped off.

Diane · 20 April 2024

★★★★★ 1/5

Google

Absolutely shocking. The initial meeting was fine - agent was on time, friendly, informative but on reflection we were pulled in by his charm.We agreed a sale within 10 days and the Sales Particulars gave an estimated exchange of 1st November. We had a brilliant tenant who moved out on 31st October. It took 6 whole months to exchange!!! And in that time we had to make 4 mortgage payments which may seem irrelevant in the grand scheme of things but we are average Joes and those additional mortgage payments has left us in financial difficulties. There was no sense of urgency from Springbok. They told us all buyers are on their books - I do not believe this to be true. It was only when we threatened to pull out of the sale that we saw any action. Worst thing is Springbok got a £15,000 fee from the sale! And when we submitted a compensation claim due to the delay and us being put in financial difficulties, Springbok said no. Do not use them. Honestly, we would have been better off financially and the exchange would have been a lot quicker if we had gone down the traditional estate agent route! Do not be drawn in by the charm and promise of a quick exchange. It’s not true. (Source : allAgents)

Rachel · 20 April 2024

★★★★★ 5/5

Trustpilot

The process has been very quick and straightforward

I am in the process of purchasing a property through Springbok Properties. So far the process has been speedy and faultless and James Keating (my sales negotiator) has made the process very easy with clear explanations of every step. He has been very quick to respond to any queries and the deposit gives peace of mind that there will be no gazumping!

Melissa · 20 May 2026

★★★★★ 5/5

Google

Very satisfactory experience. Jessica was very helpful in her role as sales negotiator. She got me a fantastic deal!

Nilima · 12 April 2026

★★★★★ 5/5

Trustpilot

Cash for my property

I needed to sell my property for cash due to mounting healthcare costs and the stress of bereavement. From my first contact to the day of completion, the entire process was remarkably smooth and swift. James and Matt were fantastic, ensuring that none of the typical stress associated with selling a house affected me. Their advice and guidance were invaluable, and I wouldn’t hesitate to reach out to them again for any future sales.

Ann · 3 August 2024

★★★★★ 5/5

Trustpilot

Annie Wood

Annie Wood, was so supportive and wonderful, without her guidance when things didn't go as planned, I would not have been able to finish this process. She has been amazing in following up and keeping me updated every step of the way. Wonderful service.

Jelice · 18 September 2026