Trusted Agent profile · Old Trafford
★★★★★
2,276 reviews across 2 platforms
Suite 7N Trafford House Chester Road, Old Trafford, M32 0RS
Springbok Properties Nationwide's office in Old Trafford, at Suite 7N Trafford House Chester Road, is rated 4.2 out of 5 across 2,276 reviews on two platforms, including 808 Google reviews rated 4.2.
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Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
4/5
TrustpilotJames Keating made the process run…
James Keating made the process run smoothly and efficiently.
Thanks for your kind words! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
5/5
TrustpilotThe sale took a long time to process…
The sale took a long time to process but it would have been much longer without the help of Becci Simmons who chased up the various parties time and again to ensure the sale completed. Her determination and regular updates were much appreciated.
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotOur sales negotiator Jess was helpful…
Our sales negotiator Jess was helpful and prompt at getting back to me throughout the negotiation stage.
We are absolutely delighted to have been able to assist you and appreciate your valuable feedback. Your review will be shared with our team as they take great pride in providing excellent service. Should you have any questions or concerns in the future, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
5/5
GoogleSold our house in 7 days. Extremely happy with the process, communication and professionalism. I wouldn’t hesitate in buying a property with them either, all you need to do is prove funds before viewing and in my opinion this should be the norm. Saves a lot of carpet threaders!
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
5/5
TrustpilotHaden Great Customer Service
My daughter was looking to buy her first home and saw the one she wanted on Right Move listed with Springbok.From the 1st contact with Haden to having our offer accepted he gave great customer service and nothing was too much for him.Definitely recommend
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
5/5
GoogleThe whole process so far has been fantastic, Hayden has stepped us through each stage efficiently and thoroughly. We are extremely happy with the service and would highly recommend both the agency and Hayden. Thank you.
Thank you for your feedback. We’re pleased to know we met your expectations and provided the support you needed. Your kind words will be passed along to the team. If you require any further assistance, please feel free to get in touch. Warm regards, Springbok Customer Services
5/5
TrustpilotFrom start to finish excelant service…
From start to finish excelant service very helpfully to espacialy if u are like my self in my 60 and dont always understand they are there tohelp if u dont. explain things in terms you do understand thanks againfor everything
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
5/5
TrustpilotHouse Sale Experience
Altough the sale took alot longer than we expected we were rewarded with a higher price for the property, Tom worked tirelesley to get it over the line and communicated with us every step of the way.
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
5/5
GoogleI made my enquiry and Jessica Thornton was quickly in touch. Within the same day, I had agreed the purchase! The process was really quick and efficient and Jessica was very helpful. Sam
We’ll certainly pass this onto Jessie who we’re sure will be really glad to hear it! Thank you for leaving us your feedback here, we’re pleased to hear that you had such a quick turnaround with us and that we could help you. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
5/5
GoogleFantastic service, very efficient and made the whole process so easy. Victoria Coffey was our main contact and nothing was too much trouble. She is an asset to your company. Victoria kept us in the loop at all times and went the extra mile to ensure we understood where we where at with the process and what to do next. Would highly recommed using Springbok Properties and Victoria Coffey
1/5
TrustpilotI had a bad experience its not to say…
I had a bad experience its not to say anyone else will though. Got a value for my house, Springbok presented offers 30k under value. Eventually left and sold my house for the asking price. Very hard to get a hold of also.Please read the latest reviews. Some do get removed.
Dear J R, thank you for your comments, we were sorry to hear that your experience with us was not a positive one. We take feedback seriously, as it helps us to improve. To better understand these concerns, we would be grateful it if you could provide us with a detailed account. You can reach us at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services
1/5
TrustpilotNo key after buying the property
Very bad experience, bought the property in Scotland and the agent failed to give me the key on the date of entry as they use Viewber to deliver the key and the Viewber lady has accidentally posted the key to the property I bought
Dear Jan, thank you for your feedback. We are disappointed to learn that your handover with an external company did not go as planned. We regret to inform you that this was not controlled by Springbok, rather it seems there was a mistake within their operations or with the individual that lead to this outcome. Nevertheless, we are sorry that it occurred. If we can be of any further assistance, please do not hesitate to contact us. Best regards, Springbok Customer Services
5/5
TrustpilotBrilliant service helpful and informative
We had a brilliant experience with Abbie and Kieran they were really helpful and informative. They kept us up to date at every stage and gave us the space needed to make the important decisions without pressure. Would recommend them to anyone.
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
5/5
TrustpilotMr Hamish Campbell
Mr Hamish Campbell, our sale progressor was really kind. He helped us with every issue we’ve gone through. Buying a house is not an easy task, he’s been very understanding and patient. I really recommend him as your sale progressor. Thanks a lot.
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
5/5
GoogleVery quick and easy service and experience throughout with great communication from my sales negotiator Marc, even at unsociable times. Heard about Springbok via a listing in Salford M5 and the quick sale process attracted me. Highly recommended.
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out. Warm regards, Springbok Customer Services
5/5
TrustpilotGreat communication
Very quick and easy service and experience throughout with great communication from my sales negotiator Marc, even at unsociable times. Heard about Springbok via a listing in Salford M5 and the quick sale process attracted me. Highly recommended.
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
5/5
Trustpilotefficient
Jess was very efficient in helping us negotiate our offer.
Thanks for your feedback! We really appreciate it and we'll pass it onto the team. Warmest Regards, Springbok Customer Services
5/5
TrustpilotEverything so easy thanks to Ernest …
Everything so easy thanks to Ernest and the team for the help with everything 10/10
We're genuinely grateful for your feedback and glad to know that you had a positive experience with us. We will ensure that your comments reach our team, who will be motivated by your kind words. If there's anything else we can do for you, please feel free to reach out. Warmest Regards, Springbok Customer Services
2/5
TrustpilotPoor experience - Wouldn't use again
Unfortunately Springbok wasted my time. After requesting a fast sale back in November, they took their time with the process and a poor "independent" property surveyor, called Mike Cunliffe in the Cheshire area, literally made the whole experience a bit of a farse. They did exactly what they said that other companies do by keeping you off the market and forcing you into a cheap sale, quite hypocritical.
5/5
GoogleExcellent service from first point of call to the last, Callum, Mark & Jasmine all on hand with any queries and made the whole process very easy. For myself who is impatient and wants things straight to the point and done everyone at Springbok got it done as promised.
We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
GoogleFantastic service couldn’t have asked for more from Tom the estate agent that was assigned to me. So professional and helpful throughout he was on the end of the phone every time i needed his assistance and helped or addressed any issues i had instantly. Great service and would strongly recommend!! DN21
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
5/5
GoogleTruly outstanding service from my Estate Agent Natalie with the selling of my property. She went above and beyond in what was a tricky case from the buyer. She soothed my nerves! If I called and left a message she always returned my calls quickly. I 100% commend her to the reader!!
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
1/5
GoogleNothing special. Lured in by balony that they have a unique DB of cash buyers and specific approval criteria before progressing potential buyers to view. Will tell you there are potential viewers waiting to view your property. In reality they are doing nothing special except pricing the house realistically to generate interest, with transparent on-line tools such as Zoopla and NationWide's housing price Index Tool there is zero skill or expertise required. Careless mistakes made on floor plans, basic errors on on-line particulars such not bothering to mention 'chain-free' which is rich considering they specialise in rapid sales. Not able to be transparent on exactly what criteria there is for buyers to be progressed to viewing. No For Sale board provided. Rude response from EA that they have 45 other properties for sale. Not open 24hrs as Google listing states. Despite being told property is rented out and 24hrs notice is required for a viewing consistently call 5pm the night before requesting you conduct a viewing the next day. Simply don't care, refuse to be transparent, charge the same as a local EA with knowledge of area, same pricing data and can position sale in same manner (e.g. attractive price to gain interest and ask buyer how secure their funding is). Don't waste your time, engage with a local EA who cares about their reputation, wants to do a great job for you and isn't trying to sell 45 houses at the same time. Update; Springbok despite saying below they are investigating have failed to respond and contact his review was being e-mailed directly to their complaints team to make certain they understood which properties it related to. We conclude they simply don't care. Update; Springbok have now had the cheek to update that the issues in this review have been solved which is complete fiction. The properties have been removed, the facts above about the way we were treated have not changed but we can add. SB booked viewing slots without consulting with us. SB failed to pick up on e-mails requesting viewings and when they did said they had 'technical issues'. We stand by what we said, they do not have a magic formula or any know DB of cash buyers. During the pandemic guidance for all EAs are property viewings are only for progressable purchasers therefore don't waste your time using this service. Use a local agent who will actually do the work of EA, e.g. conduct viewings and care to put together correct details such as accurate floor plan and listen to you regarding the detail to post on line, which is obviously especially important if they don't see the property or know the area. If a vendor says the house is within the catchment of OFSTEAD outstanding school and asks you to put that on the online gump then do it! To top it all the EA when closing the file with us had the cheek to ask us to give him a good review so he could win an internal award. These people need to understand their work is more than making a monthly target they are actually messing with people's lives. AVOID, AVOID, AVOID.
This review is currently being investigated.
5/5
GoogleWe enquired about a viewing of a house on a Sunday and we had a reply within hours to view the house on the Monday. We viewed the house and contacted Springbok when we got home as we had decided we’d like to put an offer in. I then received a phone call from Vicky Coffey on the Monday morning to hear our offer and within an hour she had contacted us to say that the offer had been accepted. She has been very prompt with us and getting our checklist completed ready to move onto the next stage of buying the house. It is greatly appreciated and a big thank you goes out to you 🙂
Thank you for taking the time to leave us a review, we’ll certainly pass it on to Vicky, too! It’s wonderful that you have had such a positive experience with us and we’re so glad to hear that you are now moving onto the next stage of your purchase. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
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