Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOnly a few weeks into buying new home…
Only a few weeks into buying new home with springbok so far very good service negotiating went really well Marc did good although we had to wait all day for him to get back to us which was very frustrating and tense but got there eventually and he was even on hand when I needed help with on line paperwork in the evening
TINA · 23 October 2023
Agent replied · 16 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotOverall a good service
Generally Springbok have been prompt, informative and helpful. Ernest has kept me informed throughout, although sometimes ther have been longer periods between updates. Certainly there were a very good number of viewings of my property initiated by Ernest which eventually led to a buyer, which I was totally happy with.
Janice · 17 July 2024
Agent replied · 24 August 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleSpringbok did everything they promised. It was a realy great experience, I was well looked after and good communication. Mason who sold the property within days and it will be finalised with in 2 weeks and I didn't even lift a finger. Thanks
David · 22 November 2025
★★★★★ 5/5
GoogleMy daughter was looking to buy her first home and saw the one she wanted on Right Move listed with Springbok.
From the 1st contact with Haden to having our offer accepted he gave great customer service and nothing was too much for him.
Definitely recommend
Michelle · 22 September 2024
Agent replied · 22 October 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpringbok did everything they promised
Springbok did everything they promised. It was a realy great experience, I was well looked after and good communication. Mason who sold the property within days and it will be finalised with in 2 weeks and I didn't even lift a finger. Thanks
David · 21 November 2025
★★★★★ 1/5
TrustpilotI would give this company zero if I…
I would give this company zero if I could. I would say be very very careful. Read EVERYTHING at least twice. Get all your facts and figures up front before you sign. Make sure you know how much they are making from your sale. Don't be automatically tied in. They do not work in the same way as your usual estate agent.
Consumer · 13 November 2023
Agent replied · 16 June 2024
We would appreciate it if you could provide us with an account of your experience, as your detailed input will assist us in addressing and resolving the issues you've raised. You can contact us at customerservicemanager@springbokgroup.co.uk. If we can be of any assistance, please do not hesitate to contact. Best regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotWe rang up about a property for sale…
We rang up about a property for sale asking some straight forward questions which they couldn't answer but said they would find out and call us back. STILL WAITINGFeel sorry for the people trying to sell property as they're missing our on potential buyers.
Holt · 22 October 2024
Agent replied · 23 October 2024
Dear Holt, we were sorry to hear of this feedback but thank you for leaving your comments. We'd like to investigate further into this, we are having trouble locating your file by the name you have posted with the review. Could you please provide your full name, address and contact details to customerservicemanager@springbokgroup.co.uk so that we can provide you with a proper response. Best regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotOverview of sale in progress
Although the sale process is still in progress Joe the sales negociator it seemed to be ok over all , maybe a little too eager and slightly too pushy.In terms of agency so far it was acceptable to collaborate with.
Mihaela · 14 December 2024
Agent replied · 23 December 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotNot reliable or professional at all
Not reliable or professional at all. Don't turn up on the viewing appointments. Do not pass your offer to the seller. Giving wrong information out regarding the property has been sold. all my points are valid and can be challenge in any court of law.
Sajjad · 28 September 2024
Agent replied · 23 October 2024
Dear Customer, thank you for your rating. We are sorry to learn that we've not met your expectations this time. We would be grateful to learn more about your experience if you would like to contact us further at customerservicemanager@springbokgroup.co.uk. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotErnest my negotiator was great
Ernest my negotiator was great. Kept me updated regularly. Informing me what to expect and when. Gave me feed back from my viewings what more could I ask. If I phoned and couldn't get him he always returned my calls. He was always positive even when the sale took longer than I would expected and had the time to explain whatever I asked.
Skolly · 6 October 2023
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJess Cox was really helpful and…
Jess Cox was really helpful and friendly. She negotiated well and we look forward to completing on the property.
Sarah · 20 June 2023
Agent replied · 16 June 2024
Your satisfaction is our ultimate goal, and we're thrilled that we could meet your expectations. Thank you so much for your wonderful review, which will be shared with our team members. Remember, we're just a phone call or email away if you ever need any further assistance. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotTransparent and Trustworthy Cash Buyers
It’s hard to know who to trust when selling a house fast, but Springbok Properties proved themselves at every stage. They were clear about the process, gave honest timelines, and the offer they made didn’t suddenly change. They did exactly what they said they would, and I felt confident from beginning to end. Definitely a 5-star service.
Samuel · 23 June 2025
★★★★★ 5/5
GoogleLewis Buddle at Springbok Properties ensured we had a smooth negotiations path throughout the process of selling our home. We were informed at all times how it was progressing and he was very professional at all times too. Springbok gave us the sale we required that other agents had not been able to achieve. Would highly recommend!
Mark · 20 February 2024
Agent replied · 19 June 2024
Your review made our day! We're elated to have provided you with a great experience, and we truly appreciate your kind words. Rest assured, your feedback will be shared with the team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotAnna was very helpful and kept us…
Anna was very helpful and kept us informed along the way with our purchase. Thanks
Anne-Marie · 28 September 2023
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAnnie was a delight to deal with and a…
Annie was a delight to deal with and a very helpful progressor. Highly recommend. Thanks for you help.
Bradley · 10 July 2023
Agent replied · 16 June 2024
We are overjoyed to learn that you had a fantastic experience with us. Thank you for taking the time to share your feedback, and we will make sure to pass it along to our dedicated team. Remember, we're here for you whenever you need assistance. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBecci was brilliant keeping us updated…
Becci was brilliant keeping us updated all the way through the process
Peter · 7 December 2023
Agent replied · 16 June 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotLiam was very helpful and kept us…
Liam was very helpful and kept us informed every step I would definitely recommend springbok
Michelle · 21 September 2023
Agent replied · 16 June 2024
Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotReally proficient at what they do
Really proficient at what they do, previously been in a chain that kept collapsing, informed them of the criteria who could view it and within 6 weeks sold even with limited viewings (my choice), kept me up to date with viewings via call and txt
Symone · 17 September 2024
Agent replied · 23 October 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotLewis Buddle at Springbok Properties…
Lewis Buddle at Springbok Properties ensured we had a smooth negotiations path throughout the process of selling our home. We were informed at all times how it was progressing and he was very professional at all times too. Springbok gave us the sale we required that other agents had not been able to achieve. Would highly recommend!
Mark · 7 February 2024
Agent replied · 16 June 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 3/5
TrustpilotSelling my Blackpool road property it’s…
Selling my Blackpool road property it’s still on going but in 2 weeks I’ve had many views and sold to a lovely family so hoping in the next couple of weeks it’s finished and signed off as looking for property to rent and need the money for the advance on rent property would like to say Thanku to Matt and Charlotte for handling this all
Noreen · 27 July 2023
Agent replied · 16 June 2024
Your feedback brightened our day! Thank you for sharing your positive experience with us. We're thrilled that our service met your expectations, and we'll definitely pass your comments on to our team. Remember, we're here to help whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotHighly recommended
Ernest was a pleasure to deal with friendly professional and extremely efficient with responses to my inquiries highly recommended
Wesley · 31 May 2023
Agent replied · 16 June 2024
Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotNatalie was great at keeping me…
Natalie was great at keeping me informed when buying my first house would recommend
Stacey · 6 October 2023
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleAtrocious experience. Can’t think of a single promise they kept. And recently received email I can only describe as threatening. Paraphrasing, “If anyone we introduced buys your house we have people to chase you because we still get our fee. It’s in your contract”. What they really want is desperate people wanting a quick sale who will accept ridiculously low prices. If only they’d say that!
David · 20 June 2023
Agent replied · 19 June 2024
Please note, your review is currently being investigated.
★★★★★ 5/5
GoogleI have currently bought my first house with this company and they are brilliant. Nat Jenkins who's works for SpringBok has been absolutely amazing and has gone out of her way to help and answer any of our questions. With this being my first time buying a house I was struggling quite a lot but Natalie ensured that obsitcals were overcome. The team are also extremely polite and friendly. I couldn't recommend them enough. Thank you
Demi · 20 June 2022
Agent replied · 19 June 2024
Thank you for leaving us a review! We’re really pleased to hear that you had a great experience with Natalie, we’ll pass this onto her. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
