Trusted Agent profile · Old Trafford
★★★★★
2,292 reviews across 2 platforms
Suite 7N Trafford House Chester Road, Old Trafford, M32 0RS
Springbok Properties Nationwide's office in Old Trafford, at Suite 7N Trafford House Chester Road, is rated 4.2 out of 5 across 2,292 reviews on two platforms, including 808 Google reviews rated 4.2. See how it compares with other estate agents in Old Trafford.
Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
4/5
TrustpilotThe initial handling of the sale of the…
The initial handling of the sale of the property was difficult, but Matt came on the scene and was sorted immediately.
Thank you for your kind words. We’re pleased to hear we could provide the support you needed. We’ll share your feedback with the team, who will be encouraged by your comments. If you require further assistance, please feel free to get in touch. Warm regards, Springbok Customer Services
5/5
TrustpilotFantastic service
Tom went above and beyond in my opinion to affect the sale of my property.He always communicated regularly in a polite and professional manner.
We’re so happy to hear that you were so pleased with our service and that we could help you! We’ll pass this fantastic feedback onto the the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
1/5
GoogleSaw a property online with Springbok Property via Placebuzz so requested a viewing. No response after 2 days so rang Springbok directly to chase up. They had no knowledge of the property - could not even tell me if they had previously handled it. Said they’d investigate and call me back. Nothing as yet. Decidedly suspicious. Definitely unimpressive.
Dear Claire, thank you for your feedback. We are sorry to learn that your interaction with us was not a positive one. We would like to provide you with some clarity around this interaction, as we have been able to locate your inquiry and this allowed us to look into what occurred here. The property that you inquired about was indeed a property that we did have on the market, though at the time of your inquiry the seller's had unfortunately withdrawn from marketing due to a change in circumstances. As we market on various different platforms, sometimes, individual platforms (perhaps Placebuzz) can take longer than other platforms to be removed. This can be due to a number of reasons, such as the withdrawal request reaching the platform, in the back-end of ours and their systems. This then resulted in you being advised that we did not have this property on our records. We are sorry for any confusion or inconvenience that you may have experienced during this interaction with us. If we can be of any further assistance, please don't hesitate to contact us. Best regards, Springbok Customer Services
1/5
TrustpilotBuyers experience
We brought from this company and ended up doing all of the work ourselves, no one came back to us.and it was several people.who,kept swapping our case.around. I felt so sorry for.the sellers.as they were paying for.the service definately wouldn't use them.to sell a house
Dear Amanda, we were sorry to hear of this feedback but thank you for leaving your comments. We'd like to investigate further into this, we are having trouble locating your file by the name you have posted with the review. Could you please provide your full name, address and contact details to customerservicemanager@springbokgroup.co.uk so that we can provide you with a proper response. Best regards, Springbok Customer Services
1/5
TrustpilotPoor value for money
I feel that six months for a fast sale at a higher cost is not acceptable. I feel that I could have paid less on the high street in November 2023 for a more convenient service and still completed by May 2024. I contacted Springbok twice prior to writing this review but they didn't respond.
Dear Karen, thank you for sharing your comments here. We are sorry to learn that your experience with us has not transpired as we'd hoped it would. We unfortunately cannot locate your file just by your first name, but would be grateful for the opportunity to investigate this further, to provide you with a more in-depth response, if you were to contact us to provide your details. Best regards, Springbok Customer Services
5/5
TrustpilotJamie at Springbok
Jamie, our sales Negotiator at springbok has been fantastic (CH4). He has been quick to communicate with us and answer all our (numerous) questions and calls. Jamie managed to negotiate a fair sale price for us after a couple of offers fell through. He worked hard to get us the sale and we appreciate all he has done for us.
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
5/5
TrustpilotHaden Donovan
The service from Haden Donovan at springbok was exceptional! He handled our sale so well and was super helpful throughout! Dealing we our constant calls and questions speedily! Even helped put in a good word with the seller for us just knowing how eager we were to buy! Really enjoyed our experience and have helped us secure our dream home!
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
5/5
TrustpilotJasmine was a great sales progressor
Jasmine was a great sales progressor, very efficient and helpful along the way
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
5/5
GoogleFound the process really easy, Lewis Buddle was really helpful and informative throughout. Thanks
We are overjoyed by your positive review and delighted to hear about your exceptional experience with us. Your valuable feedback will be shared with our dedicated team, who will be inspired by your kind words. If you ever require our services again, please know that we're just a message away. Warmest Regards, Springbok Customer Services
5/5
GoogleI'm really glad we used Springbok. They explain the process in detail, organise all of the viewings and have their own team of solicitors making the process quick and easy. Even during the pandemic, they kept us informed of possible viewings and were quick to get things up and running again as soon as travel restrictions were lifted. Special thanks to Ben Taylor for being so positive and friendly and professional!
5/5
TrustpilotJess has been amazing and very…
Jess has been amazing and very professional, we are now in process of our sale going thru, fingers crossed all goes to plan.
We’re so happy to hear that you were so pleased with our service and that we could help you! We’ll pass this fantastic feedback onto the the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
5/5
TrustpilotGreat service
Great service, excellent follow up and communication, thank you Springbok team, Thank you Annie.Purchased a house in bishop Auckland.
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
1/5
TrustpilotSpringboks negative review
Springboks have got trust pilot to delete all of the reviews I have left. Apparently the truth is defamatory.I've seen other negative reviews come and go. So trust pilot does not give a true and fair view of a company. Leave Google reviews instead.
Dear Ashley, thank you for sharing your comments. As advised in your previous feedback, it can be challenging to address individual circumstances on platforms like this, but we want to reassure you that we take concerns like yours seriously. It’s important to us that you receive an informed and fair response. Firstly, we’d like to clarify that our reviews are from genuine customers. Posting false reviews is strictly against the guidelines of review platforms. To add, businesses actually have no control over reviews being removed; you are welcome to review Trustpilot's transparency report (available publicly) https://uk.trustpilot.com/trust/transparency?utm_source=footer_link&utm_medium=consumer&utm_campaign=transparencyreport and their Guidelines for Reviewers https://uk.legal.trustpilot.com/for-reviewers/guidelines-for-reviewers which outline their requirements under their Terms of Use of the platform. Further, in response to your original concerns regarding deposits, we do offer a Buyer Exclusivity Scheme, which provides security for both buyers and sellers by securing the property exclusively for a set period. This scheme is clearly advertised in our property listings for transparency. The terms of our contracts with sellers, including listing properties for offers in excess of the advertised price, are outlined in their own agreements. Similarly, the timeframe for exclusivity and completing the property transaction is detailed in the Buyer Exclusivity Agreement, and we understand this has been discussed internally as well. We have many customers each month who successfully purchase properties under these terms, which have proven effective for achieving smooth and timely transactions for all parties involved. Again, we’re sorry to hear that you felt frustrated by your experience. Please know we are happy to continue addressing your concerns through internal discussions. Best regards, Springbok Customer Services
5/5
GoogleRecently purchased a property with the help of Springbok Properties Manchester. The service provided by Ben Whitehaed was excellent. Ben was a pleasure to deal with, Prompt responses to any Questions sent to him, continually updating us with the progress of the purchase at all times as the purchase progressed. I would defiantly have no problem in recommending SpringBok Properties Manchester to anyone looking to sell their house fast and with an excellent support network of reliant staff. Well done Ben and Springbok
5/5
GoogleI recently bought a property through Springbok and they were brilliant. Once the offer had been accepted I was passed on to Laura O'Brien who I have to say was an absolute star! As we all know house buying/selling is a stressful process and often you feel like nobody is communicating with you during the 'waiting period'. Laura kept in touch with me throughout and liaised/chased the solicitors on both sides and the vendor to push the process along. Laura was always pleasant and always returned my calls:-). Thank you so much for all your help!
5/5
TrustpilotFound the process really easy
Found the process really easy, Lewis Buddle was really helpful and informative throughout. Thanks.
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
5/5
TrustpilotShort lease flat sale
Springbok through James Keating, sold our short-lease inherited flat within a few weeks at our full negotiated asking price. We had previously had little interest shown. James arranged numerous viewings and we sold within a few weeks. Highly recommend this company and James.
We are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
1/5
GoogleSpringbok properties lied to us all through the process of buying a house they listed. RUNNNNN if you see a listing by springbok. Because they’d tell you your offer is accepted, all with an underground plan of selling to someone else, while watching you waste money on conveyancing.
Dear Ty, thank you for your feedback, and we are truly sorry to hear about your purchase coming to a stop. We take concerns like this very seriously, and while we understand how frustrating losing your purchase must have been, we would like to assure you that we do not benefit from accepting offers only to sell to another buyer later. This is not in any way part of our process. We would be grateful for the opportunity to look into your specific case and address your concerns. Could you please email us your full name and purchase address at customerservicemanager@springbokgroup.co.uk so we can investigate further? It’s difficult to address individual circumstances on public platforms like this, and we’d like to be able to provide you clarity on the situation. Best regards, Springbok Customer Services
5/5
TrustpilotJess was friendly and nothing was too…excellent service
Jess was friendly and nothing was too much trouble . She always responded to phone calls and answered any worries or concerns.
We greatly value your feedback and appreciate your kind words about our service. It's wonderful to know that we could assist you effectively. Rest assured, your comments will be shared with the team. Should you have any future inquiries, feel free to contact us anytime. Warmest Regards, Springbok Customer Services
5/5
GoogleI bought my first property through Springbok, Anna was really helpful and quick with the sale and kept me updated throughout the process. I'd definitely recommend them to anyone in my position.
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, we’ll pass it over to the team too. Warmest Regards, Springbok Customer Services
5/5
GoogleFirst rate service from the moment we made contact with Springbok. Vicky Coffey kept us up to date with progress, being polite and professional throughout. Very efficient and stress-free process. Highly recommend.
Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this onto Vicky, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
1/5
GoogleBEWARE! How this company is allowed to operate is beyond me. Please stay away from this company or live to regret it. They made an offer on my property, send me a contract and pressed for a quick signature, first red flag but it says I have a few weeks to withdraw if I want to. I withdrew from the deal within 2 days, they then spent weeks calling me to convince me to sell my property through them, then out of the blue they sent me a "withdrawal fee" invoice for 800 GBP.
We are sorry that you felt you needed to leave this feedback. It can be difficult to comment on individual scenarios, however, having investigated we can comment that you did instruct us by signing a contract for our services and later decided you did not wish to continue due to having received an offer for your property elsewhere. We have since relieved you of commitment exactly per the withdrawal clause within your contract and per your request. Any withdrawal fees that are payable are in line with your contract which are clearly outlined and not hidden. If you require any further explanation please write to us at customerservicemanager@springbokgroup.co.uk quoting reference: review and your full name. Best Regards, Springbok Customer Services
5/5
GoogleOne of my better decisions in life to go with Springbok, local estate agents were useless in comparison. Tony came with what he knew to be a selling price explaining why and how he got those prices and where from. When terms were agreed Lewis Buddy took over the sale and negotiating and made an excellent job in selling and purchasing of our new property. Its now in the hands of your solicitors and apart from saying yea or nay I've done nothing.
Thank you for leaving us a review! We’re really pleased to hear that you had a great experience with Tony and Lewis, we’ll pass this onto them. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
1/5
GoogleThey pestered the life out of us to review them before the process is even close to complete. This can be the only explanation as to why they don't get 1 stars every time because as soon as they've been paid they don't read emails, don't respond when they say they will, don't do the expediting they say they will at the start, don't keep a track on progress, don't listen to requests. They do however, make a mess of even the simplest tasks, do take your money and leave you in the dark, do call their employees senior sales progressors despite them having no ability to validate this title. It's clearly a trick to make them sound like they know what they're doing because, honestly they are seriously green. I think it's more of a day care centre. When we had to get a springbok manager involved we were simply told to stop contacting them directly. They just gave up before their job was done. They really are just a pointless company that skim off the top and serve no purpose in the world. Thanks to them our purchase is taking six weeks longer than it should. They'll blame someone else though, they like doing that. To summarise; I've known toddlers not out of nappies with better organisational skills than this lot.
We are really sorry to hear of this feedback. We are unable to find your details in our system, could you please provide us your full name and address to customerservicemanager@springbokgroup.co.uk so that we can further investigate for you? It can be difficult to comment on individual situations on such forums as this. Kindest Regards, Springbok Customer Services
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