Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience purchasing our first home through Springbok
Springbok and everyone we dealt with were fantastic during our recent property purchaseJamie was our first contact who explained sprinbok's process and was very quick to answer at queries I had.We were then passed on to Becci once our offer had been accepted, and she was equally as attentive, informative and efficient.From viewing to moving in took less than 3 months and that was with delays due to us and the seller
Samuel · 31 July 2023
Agent replied · 16 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotIn spite of the delays
In spite of the delays, they were patient with me and helped me buy my new home. I would recommend Annie at all times.
Pearl · 30 July 2023
Agent replied · 16 June 2024
We appreciate your positive review and are ecstatic to know that you had a great experience with us. Your feedback will be shared with our team, who will be encouraged by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotAvoid if you can
This company care about their share of your money only. Very charming and full of promises at the start but their only concern is how much they will make from your house sale. The only benefit was a reasonably quick sale and that was the only reason we used them.
Lindsay · 20 October 2024
Agent replied · 23 October 2024
Dear Lindsay, we were sorry to hear of this feedback but thank you for leaving your comments. We'd like to investigate further into this, we are having trouble locating your file by the name you have posted with the review. Could you please provide your full name, address and contact details to customerservicemanager@springbokgroup.co.uk so that we can provide you with a proper response. Best regards, Springbok Customer Services
★★★★★ 5/5
Trustpilot5 star service
Always kept in touch very friendly nothing too much trouble made selling house so easy and stress free would highly recommend Springbrook properties and especially earnest
Paula · 30 May 2023
Agent replied · 16 June 2024
How wonderful to hear that you had a great service with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFriendly efficient service made buying…
Friendly efficient service made buying my first home less stressful thanks to Ernest Lukovnikovas he was kind friendly and quick to respond.
Ben · 15 September 2023
Agent replied · 16 June 2024
Your positive feedback is a badge of honor for us, and we're thrilled to have met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
GoogleMolly was very good in her role , always called back when left a message extremely polite and always had time for you 👍 …
Dave · 20 June 2023
Agent replied · 19 June 2024
It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleSince 9th of April I have been trying to get a viewing of a property to be told can't view untill mine is on the market. Been on the market 10 days now phoned to arrange a viewing gave times and dates I was available, said they would be in touch that was 5 days ago, not very good communication whatsoever, no wonder the property has been on the market for so long.
Tracey · 20 June 2023
Agent replied · 19 June 2024
Dear Tracey, thank you for your comments, we are sorry to hear that your experience with us has not been a positive one. We are looking further into this internally and will respond once our team has been able to investigate. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleSpringbok Properties helped me buy my first house. The representative Junaid was excellent, gave me assistance every step of the way. I recommend this company or selling and buying, the process is easy and convenient.
Indigo · 20 June 2022
Agent replied · 19 June 2024
Thank you so much for leaving us this review, we’ll certainly pass it on to Junaid! We are so pleased to learn that you had such an excellent experience with us. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleWe've been really happy so far with the service from Springbok, we've had a quick sale agreed on our property under the fixed price option and all is progressing quickly and efficiently. All of the staff we've worked with have been very responsive, willing to answer any questions we have and kept us really well informed. Our negotiator Vicky worked really hard to arrange a number of viewings as soon as it went on the market and secured a sale within a week, very pleased with service so far :) I was really worried that there would be a catch or we'd end up delayed without an agreed sale but have been really pleasantly surprised, the company obviously sells at a higher price than you receive to make their profit, but as long as you're happy with that then there really does seem to be no catch
Emily · 23 October 2022
Agent replied · 22 October 2024
Thank you very much for leaving us your feedback. We’re so pleased to have been able to help you. We’ll pass this back to Vicky, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotPaul has been very pleasant
Paul has been very pleasant, helpful and professional by understanding your needs. The whole process was well explained and clear.
Ken · 26 October 2023
Agent replied · 16 June 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGood behaviour,quick response and very…
Good behaviour,quick response and very friendly.
Didar · 20 February 2026
Agent replied · 23 February 2026
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotErnest was very efficient and very…
Ernest was very efficient and very friendly. So far the experience has been excellent.
Customer · 7 March 2024
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAlex was very knowledgeable and helpful…
Alex was very knowledgeable and helpful from the first time I spoke to him. Excellent service would highly recommend
Wendy · 13 November 2023
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleLewis has been super to work. Great experience thus far with the company.
B · 21 March 2024
Agent replied · 19 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThey keep you informed and work with you
Craig and the team were helpful and informative all the way through my search for a buyer. Highly recommended
DEBBIE · 9 November 2023
Agent replied · 16 June 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleDoes what it says on the tin, no flannel just gets on with the job which suits me as wanting a quick purchase having been let down by other agents. Qell done so far spring bok, especially haden donovan who is our agent, who us very efficient.
David · 16 November 2024
Agent replied · 23 November 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAnnie was great and sorted out the last…
Annie was great and sorted out the last minute hitch to make sure completion happened on the day as arranged
Consumer · 9 October 2023
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotWe are still in the process of…
We are still in the process of purchasing using springbok but Jess looked after our negotiations, getting us signed up etc and she was fantastic. Communication was great and Jess got back to me very quickly each time, including going above and beyond when I was having technical issues, ensuring everything was fixed fast and documents uploaded correctly.
Rachel · 13 May 2024
Agent replied · 16 June 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotFAIL
FAIL.Contacted then through their FB ad and gave them relevant details. They arranged multiple appointments on phone which they failed to attend. At one point one of their staff talked for 30mins and sounded positive, but failed to followup with their promised 2nd call.In the end we accepted that are flacid and we are now on the market with a real agent: rightmove.co.uk/properties/144120710#/?channel=RES_BUY
DoctorPhysics · 2 February 2024
Agent replied · 16 June 2024
Thank you for taking the time to share your thoughts with us. We genuinely value your input as it plays a crucial role in our ongoing efforts to enhance our services. Rest assured, we are dedicated to a thorough internal review of your feedback. Our aim is to identify any areas that need improvement and to implement effective measures. Your contribution is instrumental in shaping our approach, and we appreciate your openness. Wishing you all the best, Springbok Customer Services
★★★★★ 5/5
Trustpilotiz is great.
iz is a very professional credit to you, any company would grab her from you, thanks Isabel your a star.
MICHAEL · 6 October 2023
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleVery pleased upon the sale of my property. Smooth process from start to completion. Special thanks to James S, Anna K and Tom Robinson.
Simon · 20 June 2023
Agent replied · 19 June 2024
It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleSpringbok have been great and really quick to respond to any queries or issues, Joe has been very helpful
Gareth · 25 April 2025
★★★★★ 5/5
TrustpilotI have to say that we were over the…
I have to say that we were over the moon with the agents and the recommendation of a solicitor from start to finish we were kept informed of everything and we had basically nothings to do thank you very much for everything mr and Mrs A S Brice
Bette · 28 October 2024
Agent replied · 23 December 2024
Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleMarc has been great so far during the sales process and responded quickly to any of my queries.
Nimisha · 22 November 2023
Agent replied · 19 June 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
