Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service and support from…
Excellent service and support from Springboks sales Negotiator Ernest Lukovnikovas. Who was extremely helpful. Would definitely recommend Springbok based on how helpful Ernest was.
Ishret · 30 August 2023
Agent replied · 16 June 2024
We're delighted to receive your positive review and appreciate your kind words. Knowing that you were impressed with our service from start to finish brings us great pride. Best of luck for all your future endeavours, and please don't hesitate to reach out if you require our services again. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleMyself and my wife are first time buyers and we have had a great experience with Springbok properties. We have been dealing with Mason Adams who has been very informative and forthcoming with all communication. he has made our buying experience very smooth so far. We would highly recommend him as an agent.
Jon · 23 October 2025
★★★★★ 4/5
TrustpilotTom kept me up to date with progress…
Tom kept me up to date with progress and chased up both sides where needed. Thanks Tom
Jooster · 11 February 2024
Agent replied · 16 June 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotWe are buying a flat for my son.
We are buying a flat for my son.All the agents specifically Orla has been very helpful and quick responder, always tries to get back.Overall good team.
Ram · 4 July 2023
Agent replied · 16 June 2024
Thank you for sharing your positive experience with us. We are thrilled to hear that our service met your expectations. Your feedback will be passed on to our team as well. If you require any further assistance, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFirst time buyer
Myself and my husband are first time buyers and we have had a great experience with Springbok properties. We have been dealing with Mason Adams who has been very informative and forthcoming with all communication. he has made our buying experience very smooth so far. We would highly recommend him as an agent.
Caroline · 22 October 2025
★★★★★ 5/5
GoogleErnest was a great help and made us feel very comfortable from start to finish
Liam · 21 March 2024
Agent replied · 19 June 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleMarc did a great job of keeping me up to date on the negotiations and did a brilliant job. Then the instructions were really clear on what was required to go ahead on the offer given the 24 hour deadline given. The £2500 reservation deposit is pretty good idea as it goes towards the end deposit of the property. Really good so far.
Lewis · 21 March 2024
Agent replied · 19 June 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotHadenSpringbok Properties- AVOID!
HadenSpringbok PropertiesI had a call today from Springbok properties. The man was shockingly aggressive. He had no knowledge of how you hold a mortgage legally & when I explained he said "thanks for the education". So. Rude. He talked over me, and had no sensitivity whatsoever. These companies need to consider that people use them as a last resort because they pay so little compared to market valuations. Do NOT use.
K.Rivers · 20 September 2023
Agent replied · 16 June 2024
We were sorry to hear of this feedback but thank you for leaving your comments. We'd like to investigate further into this, we are having trouble locating your file by the name you have posted with the review. Could you please provide your full name, address and contact details to customerservicemanager@springbokgroup.co.uk so that we can provide you with a proper response. Best regards, Springbok Customer Services
★★★★★ 1/5
GoogleWhy contact seller and send letters to them when all you trying to do is uncut them and do not pay them their asking price. Anyone reading this do not bother with them it is complete waste of time. What is your point do no contact sellers if you do not pay them asking price. Idiots
Mobeen · 27 July 2024
Agent replied · 26 August 2024
Dear Mobeen, thank you for sharing your comments. We are sorry to learn that we could not assist with your property sale, unfortunately, we can only assist if the price suits both of our requirements, rather than just being able to agree to a price that may not be suitable in this market. Please feel free to contact us at customerservicemanager@springbokgroup.co.uk with your full address to update your communication preferences. We wish you all the best with your property sale. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery professional service
Very professional service. Annie Wood was always very responsive to my questions and kept me in the loop throughout the process.
Ben · 3 November 2023
Agent replied · 16 June 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotIzzy was great with us explaining…
Izzy was great with us explaining everything so we understood she was very approachable and made us feel good about the first part of selling our house
Pamela · 26 May 2023
Agent replied · 16 June 2024
It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotQuick & Efficient
Natalie was great, she was quick with her responses and contacted when she said she would, great customer service.
Stefen · 18 December 2023
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
GoogleHave recently had an offer accepted on a property where Mark was our negotiator. He was always really friendly in any calls I had with him.
Alex · 20 June 2023
Agent replied · 19 June 2024
It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleAnnie Wood is absolutely great as my Sales Progressor. She’s helpful, responsible and professional. Work with any follow-up proactively. 5 starts for her with no hesitate!
Kevin · 20 June 2023
Agent replied · 19 June 2024
It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleRight from the start, all the stress of selling my property was removed. My sales negotiator Ernest, guided me and kept me fully informed at all stages. The viewings were well organised and well timed. The photo's and description of the property ensured a lot of interest and I sold my property within a week. Due to family circumstances I needed a quick sale and I was not disappointed. I would highly recommend Springbok.
Alicia · 20 June 2023
Agent replied · 19 June 2024
It’s fantastic to hear that you had a great experience with us, thank you for leaving this feedback. We’ll certainly pass this back to the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleThe support I had from Bethan Wilkins was excellent. She is an asset to Springbok Properties.
Mark · 20 February 2024
Agent replied · 19 June 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotBecci Simmons was amazing.
Maria · 26 September 2024
Agent replied · 16 June 2024
Thanks for your feedback! We really appreciate it. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleMy property sold very quickly under the guidance of Chris Stalker.Thank you Chris.
Ron · 26 July 2025
★★★★★ 5/5
TrustpilotHouse purchase
Jessie made the process really easy keeping me informed at all stages and was quick to answer any questions I had.
Neill · 27 October 2023
Agent replied · 16 June 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleAn absolute pleasure to deal with. From taking photographs on the Friday by Monday they had viewings arranged and by Wednesday a sale had been agreed.
Thanks to Chris Innes and all the team at Springbok.
A · 20 June 2022
Agent replied · 19 June 2024
We are so happy that you enjoyed your experience with us! We appreciate the great review and will pass it onto too. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent customer service by Marc
I have liaised with Marc S so far in my first time buying process and he has been exceptional. He has taken into account other life commitments and has worked around my schedule to be able to put things in place so we can move forward with the buying process and I am up to now very pleased with the experience I have received. Thank you for making the start of the process so easy!
MRS · 16 May 2023
Agent replied · 16 June 2024
Thank you for taking the time to complete a review, your feedback has been passed to the team. It is wonderful to hear you have been impressed with the service from start to finish. We would like to wish you all the best for the future, and please do not hesitate to contact us should you need our services again. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleI spent over a 2 weeks trying to arrange a viewing on a property in Manchester. They never arranged a viewing. Communication was very poor. Later to see that they have sold the property. I was a keen buyer. If I was selling a property I would like to know about all potential buyers especially if the property has been reduced implying that it didn't sell when previously advertised.
Yasir · 23 October 2023
Agent replied · 19 June 2024
Dear Nasir, Thanks for your feedback. We always welcome customers letting us know how their experiences were, so that we can learn and improve. We'll look further into this internally to take any necessary improvement measures.Sometimes, in our busier periods, our response times can increase and we are sorry to hear that you experienced this. If your property negotiator was not available, we encourage our customers to call in to our general lines so that we can flag to the appropriate staff member to speak to you quicker. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotExcellent work
Marc did a great job of keeping me up to date on the negotiations and did a brilliant job. Then the instructions were really clear on what was required to go ahead on the offer given the 24 hour deadline given. The £2500 reservation deposit is pretty good idea as it goes towards the end deposit of the property. Really good so far.
Lewis · 4 March 2024
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleHad a call scheduled with an agent to go through my selling options, booked time off work to take it, no one called. Rang up to learn I'd not even been booked, was told I'd be called back shortly by the staff member who dealt with me initially, no call from the original member of staff I spoke to.
Natalie · 20 May 2024
Agent replied · 19 June 2024
Dear Natalie, thank you for your comments here. We are sorry that you have experienced difficulty in communication with us, and we've raised this to our internal team to contact you as soon as possible. From what we can see, it appears that your contact number was not able to be called, and our team will be able to advise further on this. If we can be of any further assistance, please don't hesitate to contact us at customerservicemanager@springbokgroup.co.uk
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