Every review we hold for the Old Trafford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWill never use again
Bought a house through Sprinkbok properties. It was my first time buy and it could not have been any worse. It seems they employ incredibly pressuring agents, are happy to make dates up out of nowhere, made to feel the buyer (me) was a fault for certain hold ups when in fact their paperwork and facts were not in order. Will never use again.Number 10, OL12 is the postcode I bought on.
Liddy · 14 June 2023
Agent replied · 16 June 2024
Dear Liddy, we were sorry to hear of this feedback but thank you for leaving your comments. We'd like to investigate further into this, we are having trouble locating your file by the name you have posted with the review. Could you please provide your full name, address and contact details to customerservicemanager@springbokgroup.co.uk so that we can provide you with a proper response. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpringbok properties is very good Company ,Jess Cox is very nice, helpful, honest and responsible
Springbok properties is very good Company, Jess Cox is very nice, helpful honest and friendly, she doing responsible job
Sarwan · 25 October 2023
Agent replied · 16 June 2024
Your review has brightened our day! We're elated to have provided you with outstanding service, and we genuinely appreciate your kind words. Rest assured, your feedback will be shared with our team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotUnusual Property Sells Quickly
As we have an unusual property and the market was very slow locally, we decided to try Springbok. We were very surprised to receive several viewings and a second viewing within weeks. The offer was made and we were kept informed of progress along the way with weekly phone calls from Tom. As there were no time -wasters the process was painless for us
Jeannie · 29 December 2023
Agent replied · 16 June 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJasmine has been a star
Jasmine has been a star, kept her cool and got things done. Big massive thank you Jasmine.
MICHAEL · 7 December 2023
Agent replied · 16 June 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleI thought purchasing a property during the pandemic would be near impossible but I cannot thank the Springbok team enough for their great communication throughout the process. I've spoke to Megan, Emma and Vicky all of whom have been very helpful from arranging a viewing to having my offer accepted and liaising with my mortgage broker to arrange a valuation. Thank you for all your help during these very difficult times. O.Tanner
Ctrl · 20 June 2021
★★★★★ 1/5
Trustpilotdisappointed they are selling our house…
disappointed they are selling our house have left messages and craig has called me back once but i still cannot find our bungalow on right move - have left message to say this -how are we going to sell if no one can see us ?
Eileen · 20 November 2024
Agent replied · 23 December 2024
Dear Eileen, thank you for your feedback. Your property is definitely advertised online, and one of our internal managers have tried to contact you, as well as emailed you a link to your property. We hope that this clears that up for you, if we can be of any further assistance, please don't hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotGreat customer service with Marc
Marc has been great so far during the sales process and responded quickly to any of my queries.
Customer · 10 November 2023
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleDisgusting estate agents, didn't want to let us view a property on the same road we live in because our house wasn't on the market yet despite voicing we could list it with them. I would avoid, at all costs.
I would assume most of their 5 star reviews are fake due to being from accounts with 1 single review.
Sam · 21 March 2024
Agent replied · 19 June 2024
Dear Sam, thanks for your feedback and we are sorry that we were not able to arrange a viewing for you yet. We agree early on with our vendors that we will not send buyers to their properties for viewings unless the buyer in question has the ability to purchase without the requirement of selling a property before purchasing onward. We do appreciate that this may not be a common practice, but ultimately is in place for our vendors to provide them with a secure and quick transaction. Once again we are sorry that you have not been able to view the property yet. If you would like to reach out once you have received an accepted offer on your property or you have the means to purchase without selling, we would be more than happy to assist. Please let us know if there's anything further we can do to help. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleWe chose to use Springbok after our house had been on the market with an online agent for 6 months with no success. Within a month we had accepted an offer and a further 2 months later we have exchanged contracts.
Springbok is an expensive agent but we feel we have paid a premium for a premium service. Their customer service has been second to none and I really feel that they rescued us from a highly stressful situation. Their formula clearly works from my point of view and I wouldn't hesitate to use them again.
A special thanks to Callum and Laura for their skilled work and attention to our specific circumstances. Would not hesitate to recommend them.
JAMES · 21 June 2018
★★★★★ 5/5
GoogleAt first I was ready to move to another company as the person dealing with myself was not helpful and reduced the price by a big chunk but the Natalie took over and I was put at ease.
She kept me informed and updated returned calls promptly and was polite and courteous at all times.
I would like to thank Natalie for turning my view and experience from negative to positive.
If anyone gets Natalie they will be looked after.
Thanks Natalie.
Charles · 21 June 2018
★★★★★ 5/5
GoogleI recently sold with Springbok Properties! I can't praise their service enough! If you are looking to sell your house very quickly, i would highly recommend you to contact Springbok Properties near you!
They found a buyer for my property within days of putting it on the market!
They provide an excellent and professional service from start to finish! There is always regular contact, demonstrating excellent communication!
I would HIGHLY recommend Springbok Properties to all property sellers out there!
Fantastic and first class Service! Thank you!
Kay · 21 June 2018
★★★★★ 5/5
GoogleWe were the buyers and Springboks were working for the vendor. Ben W helped us when we were making our offer, gave us honest advice and seemed very trustworthy. He got back to us very quickly and kept us informed the whole way through. After our offer was accepted, Laura O'Brien took over and was exceptionally helpful and professional. She answered every question we had (we were first time buyers) and very promptly. Even after completion, the vendor had not given us all the keys so we contacted Laura and she was really helpful. As a buyer, I was very pleased with the service we received.
Alice · 21 June 2018
★★★★★ 1/5
TrustpilotThey started selling our house and we…
They started selling our house and we hit a couple of problems and wouldn't answer any call after this went on for a few week we decided to to go it alone with the buyer they had already added an attachment of 7000 pounds on the house which we discovered just before completion which we had to pay joke of a company and very ignorant don't touch
M · 12 October 2023
Agent replied · 16 June 2024
Dear M Webster, thank you for your feedback. We are sorry to learn that your experience with us was not a positive one. We would however like to clarify that as per your agreement that you signed, if a buyer who was introduced to you via ourselves, your selling fee would be payable. We are glad that you were able to achieve a sale and wish you all the best. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotErnest was great to deal with and made…
Ernest was great to deal with and made everything straightforward from the beginning
Liam · 26 February 2024
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
GoogleI went through Jamie Davies at Springbok Properties to veiw 2 houses in the same area and as I was travelling a good distance they organised both viewings next to each other. I bought one of the houses and they helped me all the way and if I needed any advise they were more than happy to help.I'm very satisfied with the services they have provided and I would recommend them.
Peter · 20 June 2023
Agent replied · 19 June 2024
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, we’ll pass it over to the team too. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleAbsolute rubbish. Rang three times to ask for a viewing of a property. Each time someone on the phone took my details and said a negotiator would get in touch. Heard nothing back for over a week. Then finally a txt message simple saying "sorry property sold". What a joke. I told them I was cash buyer but obviously someone on the inside had already bagged this one. Felt very suspicious.
Alan · 20 June 2023
Agent replied · 19 June 2024
Dear Alan, we are really sorry to hear of this feedback. Customer satisfaction is extremely important to us and so we will be looking into this further internally to take any necessary measures. Should you need to contact us, please do not hesitate to do so. Best regards, Springbok Customer Services
★★★★★ 5/5
GoogleErnest at Springbok properties recently sold my house in December 2022. I couldn't have asked for a better service. My house sold fairly quickly for this time of year. Throughout the process l feel he went above and beyond at keeping me updated, always at the end of the phone if l needed him. I felt supported and informed the whole time. A great service l would definitely recommend.
Thank you
Claire · 20 June 2023
Agent replied · 19 June 2024
We are so happy that you enjoyed your experience with us! We appreciate the great review and will pass it onto too. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotThe initial handling of the sale of the…
The initial handling of the sale of the property was difficult, but Matt came on the scene and was sorted immediately.
Bruce · 18 September 2025
Agent replied · 23 September 2025
Thank you for your kind words. We’re pleased to hear we could provide the support you needed. We’ll share your feedback with the team, who will be encouraged by your comments. If you require further assistance, please feel free to get in touch.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJamie was super easy to talk to and…
Jamie was super easy to talk to and secured a sale for my home
Consumer · 30 January 2024
Agent replied · 16 June 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotBeen told I can't take my property off…
Been told I can't take my property off the market to refurbish it to sell at a higher price. If I do I'd have to pay a penalty. Also they dropped the price against my will. When the sale fell through. They tried to ignore me for a bit didn't even put the property back on right move...? I can do whatever I like with my property.
Trev · 5 October 2023
Agent replied · 16 June 2024
Dear Trev, thank you for sharing your feedback, and we appreciate your perspective on the situation. It's crucial for us to address concerns and provide clarity. We want to assure you that at no point did we intend to limit your autonomy over your property. Part of our duty to you is to offer expert advice based on market dynamics. We did not communicate that you couldn't take your property off the market; rather, we provided insights into potential consequences based on what you intended to do and offered our professional opinion. We do apologise if this was not clear. Regarding the price reduction, we understand the sensitivity around such decisions, though as per the terms of the contract, adjustments can be made to the marketing strategy to enhance the property's marketability. The property had been reinstated on Rightmove, however, we apologise if there was any confusion or delay in communication after the sale fell through. If you require any further information, please do not hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotThanks Bethan
Thanks Bethan! Really great service, excellent communication between all parties. Just right:)
Toby · 12 March 2024
Agent replied · 16 June 2024
Your feedback is greatly appreciated, and we are thrilled that you were satisfied with our services. Your comments will serve as motivation for our team, who always strive to provide the best service possible. Should you have any future inquiries or require further assistance, please do not hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
GoogleSaw a property online with Springbok Property via Placebuzz so requested a viewing. No response after 2 days so rang Springbok directly to chase up.
They had no knowledge of the property - could not even tell me if they had previously handled it. Said they’d investigate and call me back. Nothing as yet.
Decidedly suspicious. Definitely unimpressive.
Claire · 20 April 2024
Agent replied · 19 June 2024
Dear Claire, thank you for your feedback. We are sorry to learn that your interaction with us was not a positive one. We would like to provide you with some clarity around this interaction, as we have been able to locate your inquiry and this allowed us to look into what occurred here. The property that you inquired about was indeed a property that we did have on the market, though at the time of your inquiry the seller's had unfortunately withdrawn from marketing due to a change in circumstances. As we market on various different platforms, sometimes, individual platforms (perhaps Placebuzz) can take longer than other platforms to be removed. This can be due to a number of reasons, such as the withdrawal request reaching the platform, in the back-end of ours and their systems. This then resulted in you being advised that we did not have this property on our records. We are sorry for any confusion or inconvenience that you may have experienced during this interaction with us. If we can be of any further assistance, please don't hesitate to contact us. Best regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFantastic service
Tom went above and beyond in my opinion to affect the sale of my property.He always communicated regularly in a polite and professional manner.
Stephen · 18 May 2023
Agent replied · 16 June 2024
We’re so happy to hear that you were so pleased with our service and that we could help you! We’ll pass this fantastic feedback onto the the team, too. Please don’t hesitate to contact us should you need to. Warmest Regards, Springbok Customer Services
★★★★★ 1/5
TrustpilotBuyers experience
We brought from this company and ended up doing all of the work ourselves, no one came back to us.and it was several people.who,kept swapping our case.around. I felt so sorry for.the sellers.as they were paying for.the service definately wouldn't use them.to sell a house
Amanda · 25 November 2024
Agent replied · 23 December 2024
Dear Amanda, we were sorry to hear of this feedback but thank you for leaving your comments. We'd like to investigate further into this, we are having trouble locating your file by the name you have posted with the review. Could you please provide your full name, address and contact details to customerservicemanager@springbokgroup.co.uk so that we can provide you with a proper response. Best regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
